Bank of the West

I had a great customer service experience when Andrea Telson and Anderson Wei helped me get through a difficult Durable Power of Attorney transition. They took a great deal of time with me and were very knowledgeable, positive, and helpful. It was fantastic customer service and I am grateful! Great Bank! RC

I love this bank. No line and good customer services all the time. Everyone is helpful and friendly here.

THis is why people choose credit unions NOT BANKS!
$ 7.50 to be charged if you aren’t a customer to cash a check. Treated like a criminal even when you provide ID and wait 15 minutes for no reason. Even after calling the employer to see if I work where I said I work.
Then have the nerve to say if you open an account we will refund the 7.50– you must be KiDDING ME! The worst service EVER from a bank that wasnt crowded. If you treat people badly, they won’t return and they will tell everyone who will listen. I do not know why banks have not learned that lesson all other businesses have.
I wish my credit union was closer otherwise I would have NEVER EVER gone in there and I won’t again.
Be forewarned, you dont bank there, you will be charged even for a payroll check. Go to a credit union folks!

Never any lines and great customer service ! Upscale interior in the heart of downtown San Jose! Go here to open ur account!!!

Yet another Bank of the West office whose management doesn’t know how to run a bank. I’m realizing this is a pervasive scenario within this organization’s branches: Reasonably friendly tellers, against a backdrop of obsequious middle managers who fawn over the moneyed elite but act like turds when basic courtesy to customers is called for.
It’s a shame, too. This used to be a friendly bank. I came across a small competitor, First Bank, who treats customers the way B of W did years ago. I’ll be taking all my accounts there soon enough…

Yes this is a convenient locale of the BOTW in downtown. This is more than just a bank building though. Underground parking, and also literally above the locale of MAE West, where the majority of the Bay Area’s internet traffic traverses.

Everyone who works here is super friendly and are totally willing to take their time with you. There is rarely a line so you’ll be in and out quickly.
Validated parking in the underground garage.
Bank of the West has 100% free checking… no ridiculous fees like Bank of America.
If you want a bank that treats you like a person, check out Bank of the West
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Update: no more free checking. The cute teller left too.