Bank of the West

This bank and its management rank tops for me. The manager, Miguel, has gone out of his way to accommodate me as a client and he is always available to talk and problem solve.. Miguel goes the extra mile to help and assist and I really feel safe and comfortable with him and his bank. His staff and tellers are all polite and they are a reflection of how well Miguel manages and runs this bank. I have dealt with other banks, and this one is the top of the list. Thanks Miguel for all of your hard work and efforts to take care of your clients and it shows!

If there could be no stars, I would give that. This place is so slow and both management and tellers are no where near what should be in today’s world. They have to start saying hello with a smile – conduct business in 15 seconds with a smile – and then say good bye and thank you with a smile. If more than 2 or 3 in the line, then the lame sitting managers should get up off their butts and tend to the customers who have graced them with physical presence. The time to act like Comcast the Bank is long over. Get your «you know what» together. Go into a Chase Bank and see how banks should treat their customers and how quickly they conduct business. Good luck BofW – get moving on your transition sooner than later.

The most rude and condescending tellers. They used to have some good ones, but not any more! I’ve used B of W for business for over 5 years, and I have generally had excellent service, but this branch tarnishes all my positive experiences.
They are super slow, unmotivated, and rude to business customers especially.

After spending over half an hour here, they refused to honor a cashiers check issued by them to me from someone else because I refused to open an account with them. Awful customer service and unbelievable.

I love this bank, they do a great job and fulfill my expectations of the services a bank should provide. The staff is friendly and helpful, if I have a more complicated manner it takes more time so I just plan to go when I spend extra time if needed=problem solved. I also feel very safe using the atm and it is close to safeway, starbucks, and a gas station which can be great when combining errands.

This bank is great because of it’s fine location! Right in the heart of Willow Glen and on a well-​traveled street: Meridian Avenue at Hamilton Avenue! I signed up years ago with this bank for FREE CHECKING FOR LIFE! Yes! Then, years later, they had another promotion, FREE TOASTERS! At the same time as the promotion, someone used my account fraudulently (no bank responsibility for that). I needed to change my account number. I did and I received FREE CHECKING FOR LIFE again, PLUS THE FREE TOASTER!
Aside from the fact that they are robbed pretty regularly (just try to use the ATM and not go inside), they are a great bank with great staff. There is a very nice and thick plexiglass barrior between the tellers and the customers for the protection of the staff… oh well, what are you gonna do? Most of our banking is done online nowadays anyway…
Written by a ghost writer because someone isn’t writing on his own…