Baskin Robbins

31 Flavors has always been the best, there’s no other ice cream shop around. «Mint Chip» is the best \m/.
I will be back…

Never coming back to this one again! Came in to order my sons graduation cake on a Tuesday afternoon!!! I noticed the cakes in the freezer were not fresh first flag there!!! There’s only one girl at the counter she looked very busy… I asked her to order a cake and she keeps going back and forth between an office asking the person in the back saying that we don’t order specialty cakes by then I gave up and just left…

Worst Baskin Robbins in San Jose. Ordered a halfsheet ice cream cake and they mislabeled the flavor. By the time we found out, the kids wanted to eat some, brought it back and they refused to acknowledge their mistake and instead only gave everyone us half a sheet of the oreo flavored cake and only after bringing back the original which had a lot more than half a sheet.
Don’t come here, the owner/​manager refused Hasan to do anything until it was clear that it was their mistake.

Went there with my husband, we like to keep our $ in the neighborhood. As soon as we walked in we were greeted with a friendly hello, from an older gentleman, asking if we wanted to try anything. We decided and received our ice cream with a smile. We sat down and enjoyed our ice cream. These people were super nice to everyone. Service excellent, ice cream excellent, prices a little high but I will definitely come back to this location

RUDE RUDE RUDE!!! I came with my kids for ice cream ask to try one and accidentally put the tester spoon in the cup with clean spoons. The lady helping me freaked out and stop serving me the ice cream to go get the cup and threw it as hard as she could into the sink and RASEID her to tell me «those don’t go there».
Sorry! I don’t believe is a reason to act this way. WOOOOOW! Won’t be back at this place.

Was sent here on a wild goose chase from the McKee location. All I wanted was an ice cream cake for my boyfriend to follow tradition. McKee told me they’re cake designer is out for the week but that the store on story and white would be able to make the cake no problem.
I arrive at this location and Maria tells me they don’t make cakes for the weekend. I ask her if there’s any other store I could try and she flat out tells me no. So, I call the first store back asking the more helpful person where I can go for an ice cream cake and she asked to talk to the person running the store. After a bunch of «no they aren’t coming in!», Maria finally caved in to say she will try to call their cake person again. She comes back and tells me how much cakes cost asking what kind of cake I want then tells me all the additional fees such as $ 10 extra for using their own ice cream from the tubs. At that point, I’m already thinking they may be telling the truth or may just adding costs so they can get rid of me. To avoid hard feelings, I decided to go to a further store for which I have no history with and to start over.
As I was writing this review in my car, Maria comes knocking on my car basically saying that her boss called her back and will come in tomorrow to make the cake. Yay for the last efforts but nay… the last thing I need is to be paranoid about what’s really in my cake after all this…

I purchase a banana split and a two scoop cone the servings were huge would definitely go back again love i cream,

I think Baskin Robbins is overpriced, but because I had a BOGO I came in with my sister. Before placing an order, I showed lady #1 behind the counter the coupon and asked if they would accept it-​she said yes.
Lady #2 asked what we wanted and my sister and I decided on getting 3 scoops (its BOGO… go big or go home right!). As soon as I said «can I get 3 scoops» Lady #1 opened her eyes all big and shit and looked at Lady #2. Lady #2 said that’s fine. But lady #1 didn’t stop there. She moved to the side a little so I couldn’t see her behind the counter and most likely made a comment or two because Lady #2 told her to stop.
My issue with this: you have a BOGO. Expect people to use it to its full potential. If you have a problem with it, quit or specifically state there is a limit on your coupon.

SUPER RUDE! made a phone call to ask them what kind of cake designs they had, lady could not understand what I was asking her, she kept telling me to come into the store. I told her I did not want to waste a drive if they did not have the cake i wanted. She just told me they were busy and hung up on me

Don’t go to the Baskin Robbins in the east side. I’ve been to multiple locations in San Jose besides this one and this one charges $ 1.20 more for a double scoop than the other ones. The one in willow glen is really nice and a large location and it only costs 4.59. At this location it’s 5.79! What is that about? Why would you pay that much more for the east side over willow glen. I think they may think customers don’t know better in these neighborhoods, even the one behind Valley fair was only 4.89

I wish the kids were able to see all the ice cream they have in stock from the freezer window. They have a another freezer in the back and just show a list of the flavors they have. Kids and older customers need a visual for selecting ice cream.

I bought a custom birthday ice cream cake for my nephew… He wanted spiderman, chocolate cake with oreo ice cream… So, i found the perfect one for him with a label chocolate and oreo, and took it home… It was already late when we sang happy birthday and sliced the cake… He was sooo excited on the cake and baamm!!! It wasn’t chocolate and oreo! It was vanilla and praline! Some visitors are allergic to nuts so, they couldn’t eat it… and include my crying, upset poor nephew who wanted the choco oreo flavor…:-(
Good thing my hubby thought of calling them rightaway and in fairness to them, they answered the phone quickly, and they said their gonna change the cake…
We went back there and exchange it… We got the choco oreo but it was just the plain one… No spidey… We asked if we could get a better design, and they said, nope… Thats all they have… We got no choice but to take that plain cake home… My nephew was still upset coz no more spidey, but at least he got the flavor he wanted… Maybe next time, i wouldn’t trust this place for special occassion ice cream cakes

I’m really impressed this place is still around considering its a bit pricey.
After coming back from good o’le Santa Cruz my boyfriend I decided to stop by here since we missed the exit fo Marianne’s Ice Cream in Santa Cruz (try it out if you haven’t, super good!)
It’s been a while since I’ve been to B. R so I didn’t really know what I wanted. The nice girl behind the counter let me taste a few samples. I thought their ice cream was kind of sweet, odd to think considering ice cream is filled with sugar and its a given. But yup a bit on the super sweet side.
I ordered a cone with sprinkles on the side and this low fat ice cream which was thier version of a lowfat sundae. It was pretty good but nothing to come crawling back for.

I do love this place. I grew up coming here and the teenagers that work here could be better but they aren’t rude so that is good. I do wish it was bigger but it is so old and honestly there is no place to extend to. I love coming here for the 31 cent night! Also, I will come here and go shopping next door at Ross if I have time.

You get the two stars for being maintained and clean for an establishment in ESJ. You lost two stars because of customer service, they really wanted to get out of there tonight.

Two girls were there tonight, one at the register who didnt want to be there and the other girl who wore glasses and seemed like a good employee. She was mopping the floor when we came in and with a smile helped us out took care of my sundae and took care of my friend’s blizzard drink thing. She was very pleasant. The girl behind the register seemed irritated that there were people there 30 minutes before closing.
The place was very clean and neat and tidy. I would go again :)

After a visit to the temple, after dropping the final paperwork to YMCA East Valley which is literally right there. the temperature was rising and I offered my Daughter ice cream and she took it w/​o hesitation. Now because she’s just a little kid, I don’t think she cares much about the «brand» of ice cream but I gave her 2 choices: Baskin Robbins or Cold Stone’s Creamery. She picked Baskin Robbins.
Parking is plentiful. this is located next to a Burger King, in a huge plaza w/​San Jose Blue Jeans, Pizza Hut, and many other joints in East San Jose so the upkeep of the building itself needs some improvement but that’s just externally talking. it was very clean inside so that is a PLUS.
There was one girl working and after looking at the flavor tags and bins, I noticed the very small selection. and asked my Daughter if she wanted to go elsewhere for her cookies and cream or whatever else then the girl pointed at the little billboard on the counter. the rest of their flavors. weird but my Daughter saw Snickers and asked for 2 scoops in a cup. Now to think I already learned my lesson because her eye is bigger than her stomach. I should have gotten her a single scoop but NO. I got her the 2 like she asked and waited for her to attempt to finish it but of course she ate about halfway and I cleaned the rest.
For my next Baskin Robbins visit– ALWAYS look for specials and advertisements on the wall before ordering. the sundaes and banana split cost nearly as much as the 2 scoops.

ice cream! i love their oreo cookie cake. YUM! this place doesn’t have the best service, but their ice cream is pretty great:)

I personally can’t believe this location is still in business. Guess there are plenty of people that have no idea when they’re being ripped off. $ 5 for a small scoop of ice cream with a tiny sliver of a second flavor being passed off as a «two scoop» sundae? Yeah, I think not.

I ordered my wife’s ice cream birthday cake from here. The guy made me drive in to leave credit card information for my order and when I get my receipt, he has hand written NO REFUNDS on the stub.
Now maybe life has dealt this guy a crap sandwich, but I’m not ordering that. I only wanted a cake and some decent treatment. Next time, I’ll move my order to the next closest Baskin Robbins
Oh, Just for decency sake, I will say the cake was perfect and it was ready when it was supposed to be. I just don’t like the lack of courtesy.