Bicycle Express

The first time I went in here, I figured this shop was only good for repairing a beaten up fixie, but I was wrong. They sold me an older new bike at a deep discount (50% off MSRP) and while waiting to get new pedals put on it, I watched them help a bunch of people with random problems, and they all just seemed genuinely nice. The sort of shop that won’t say «this bike is beneath us, go somewhere else» but would instead say, «I think we can hammer the dent out of that and make it ride fine.» If that’s your style, this place is for you. If you’re more of a «do you have this in carbon?» kind of rider, it’s not your shop. But as a budget-​minded serious bike commuter, this place seems like it may be perfect.

Took in my well used commuter road bike for a tune-​up (clean, adjust brakes, tighten cables, adjust gears, lube, check tire valves) and it rides like a brand new bike. For $ 50 they performed a thorough tune-​up in one day, were friendly, helpful, and knowledgeable. Close to downtown SJ so it was easy to walk to and from my office while my bike was in the shop. Will be back for any repairs or when it comes time for an upgrade. Thank you!

Best shop ever. Went in to get a tune up for two of my cruisers today. I popped in and asked how long it would be. He said a few days. I needed it tonight and all the gents said they’d do their best. Which they did. Only a few hours later they called back. You can’t beat the prices and you can’t beat the service. These folks know what they’re doing.

People are very nice there. I got a flat tire on my baby’s stroller and they are very kind to help. Only cost me $ 5. I will definitely recommend Bicycle Express!

What can I say? They saved me. I was lost — exhausted — with a flat tire — just trying to get to the train station. Without these kind people and their super-​quick repair, who knows what could have happened. But for a very happy price me and my bike were on our way in style.

Long story short, I recovered my Raleigh mt. bike after it was stolen from my back patio. After being stripped of all the quality parts, I took it in to get the parts replaced.
Chuck, who was very knowledgeable in his craft, assisted me. He recommended some upgrades w/​marginal cost and even let me borrow a seat (since mine was not recovered). After a couple of days (and some hard work from the bike mechanics Eric & Jose) my bike was restored back to normal.
Karen finalized the transaction with her infectious good-​natured attitude. She reinforced my decision to pick this shop when i’m about 25 miles out of the area. I was so impressed that I ended up buying another bike from them… and since I couldn’t fit both bikes in my sedan, they offered delivery to my work the next day — what?! talk about service — you can’t beat that!
I can’t say enough of this ‘lil shop, they’re friendly, courteous and really do go above an beyond when it comes to customer service.
Bicycle Express, keep up the amazing work. You’ve earned my business.

A great, little neighborhood bike shop with a good mix of race and recreational supplies. I came in to get a fork mounted to a frame and they did it all while I waited. Prices are fair. Employees are courteous and down to earth.

I needed a good, durable bike for my first ever solo bike trip from San Jose to San Diego so I looked up on Unilocal to find which bike shop to go. It was important to find a good bike shop for me because I had zero understanding of bikes and was planning for an ambitious trip. I needed a lot of guidance and help. Bicycle Express had lots of good reviews and it was very close to my apartment so I stopped by Bicycle Express and ended up renting a brand-​new road bike for a month.
Every single one of the staff there was so friendly and very helpful in figuring out what the best option would be for me. I went in thinking I’d probably buy a $ 400 bike but they advised me to rent a more reliable bike instead since I was embarking on such a long journey. And they let me rent their really nice and sleek women’s road bike that was built just a day before I rented it! I paid $ 160 to rent a $ 1000 worth bike for a month and it came with a helmet and a lock. They also told me to come in before I left for the trip so they could check the bike real quick for me, without even being asked. I was very happy with the price as well as the service.
I got back to San Jose safe and sound but there were some minor damages to the bike. I was mentally preparing myself to pay for those but they didn’t charge me for any of those damages. And for the helmet I lost during the trip, they only charged me half the actual cost. That was very nice of them. So thankful I got to rent a really good bike for this trip because including some practice rides before the actual trip, I probably biked around 1000 miles on this bike. Other than the one time when the front tire went flat in LA, where there’s lots of bike shops, I had no mechanical problems with the bike at all. It definitely spared me of a lot of stress and made my journey much more enjoyable.
Highly recommended!

I bought my single speed Raleigh at Bicycle Express about six months ago. I walked into the small bike shop, and as I was checking out the inventory a worker came over and provided excellent insight based on what I told him I was looking for. He pulled the perfect bike – and after riding it around for a moment, I had to make the purchase. I feel that Bicycle Express met the three major objectives of a solid business 1) a quality product 2) EXCELLENT customer service 3) reasonable prices. I should mention that after purchasing the bike, the team did a detailed tune-​up.
I now have a reliable bike that I love to ride – and a bike shop I can take it to for maintenance and repairs. I would absolutely recommend (and do) Bicycle Express to anyone shopping for a bike.

Best service for moderate price.
It is crowded inside, but you have to give up something to get the price that is one half of what competitors charge on average.
The shop is family owned, and they speak spanish.
There are always a few guys hanging outside playing music with beatbox for unknown reasons.
The barber next door comes here to get quarters.

Bought my first road bike here. The folks here were so sweet and friendly. I will be coming back to these guys when ever I have to get some work done with the bike I got from here.

I have been working as a bike industry professional for four years, and recently started my own nonprofit project for middle school youth in San Jose’s east side aimed at getting more kids on bikes. Throughout the duration of the project, Bicycle Express has been incredibly supportive and generous with numerous donations and discounts for the groups of kids we’d bring through to look at the new bikes.
The staff is all friendly and gives you the feeling of being in a small-​town bike shop, with a warm and welcoming atmosphere and a true love for the community they cater to. If you ever need any work done on your bike or new parts, this is the place to go.

These guys were absolutely amazing!
I came in with an old, used bike that was no longer shifting or braking as a proper bike should. In a short amount of time, and for extremely inexpensive they fixed everything and more. They tuned the whole bike up for me as well.
I am definitely coming back for their business! Friendly, Fast and extremely cheap!

Seemed like they had no time for me (they were super busy), but as soon as I had thought that a lady behind the counter asked me how she could help. I explained to her that my tire wouldn’t hold any air. She told me that unfortunately they don’t patch tubes anymore. They could sell me a patch kit or they could change the tube for $ 5 parts + $ 5 labor. I had class so I chose the latter.
Seriously, it seemed like they were too busy for me but they had me out of there in like less than 10 minutes. A friendly and somewhat scruffy looking gentleman named Eric was of great help to me.
Would definitely come here again for my biking needs if I’m near SJSU.

The rear tire of my bike just went flat. I walked the bike home and realized that the wheel has a slight wobble to it so onto Unilocal I go to find a shop to help me true the wheel.
I saw bicycle express with its many reviews and decided to pay them a visit. I went in and the guy took a look at my wheel and said it’s not fixable. That I would have to purchase a new rim and have it rebuilt which would cost $ 40. Saddened, I went home and ordered another rim.
Just in case, I called up another bicycle repair shop and they said to bring it in so they can take a look. In 10 minutes, the rim was straightened and I’m on my way. Total cost? $ 10.
To this day, I’m still not sure why the guys at bicycle express didn’t even bother trying to straighten the wheel. Maybe they were too busy? Maybe I looked like a sucker? Who knows.

I would honestly have to say Chuck @bicycle express helped save my day! After blowing a flat i was super bummed when I heard they were closed sundays but to my surprise Chuck was there and gladly helped fix my tire… i sure. appreciated it and felt welxome, and I can see y the business has lasted as long as it has…30 yrs
Xoxo.

My husband recently had his bike tuned at this shop. This is easy.
Great service, affordable, (he shopped all the bike shops on Unilocal), friendly, and did I say affordable.
Great place.

I don’t like fixing of maintaining my own bike because I feel like I always mess something up. So when I got a flat on my rear tire, I looked around for somewhere I could get my tube patched since I’ve lost contact with the gearheads that normally fix this stuff for me.
Called around. This place doesn’t mess around with patches, but they replace the tube for 5 dollars! That’s a bargain! Labor is 5 dollars too though, but still im happy to pay to have an expert do this for me.
After walking around for 25 minutes, the bike was ready. I ended up buying a bell, front light, and a rear light to replace my old gear. What was great was the guy that helped me out listened to me and what I was looking for. When you hear «then you don’t want this one. This other one here is what you want then,» you feel like they aren’t just trying to sell you something just for the sale.
Highly recommend.

Great bike shop. They have good selections of medium to high end bikes here. They also sell plenty of parts including a good selections of tires. The woman who I spoke to was super nice who made great suggestions on what type of bike I should get (city or mountain). They also provide you maintenance for your bikes such as tune up and repairs. Fantastic!
«Catfish Mandala» author Andrew Pham noted on their website —
«Chuck is one of that rare breed, a repairman with realistic bike-​sense. He won’t try to fix a $ 50 clunker with an $ 80 part, and he’s honest about the realistic performance margin that spending 50 percent more on top-​end parts will garner. He gives one-​day turnaround for most repairs.»
Until then, Cheers! ~ :p

Switched to this bike shop after bad repair experiences with another big name bike shop where I originally bought my bike. I told them that if they could fix a problem and a flat that another bike shop had messed up on, that I would come back to them rather than the other bike shop.
So far, so good, after coming by about 3 times. This place not only looks legit (been around for years, always has customers, attentive staff, looks a little grimey– good signs), but is also a great bike shop. They also test ride the bikes when needed and mark seat posts so they put them back at the right height. Both good signs.
Do they live up to their name?
Bicycle: yes, they sell bicycles… and parts… and repair bikes.
Express: yep, they’re pretty darn fast! My non-​major issues have been done within a couple hours.
These guys have come up with some creative fixes to problems on my bike too, where other bike shops have said «oh that’s just the way it’s going to be.»
I’m definitely a loyal customer now. These guys know what they’re doing.