California Waste Solutions Inc

Welcome To California Wasteful Solutions
Taking last place in the Environmental Sustainability and Protection Industry
California Waste Solutions is Northern California’s worst nightmare aka NO-​service recycling and environmental services company. We fail to adequately service more than 3 million households worldwide every week.
California Wasteful Solutions thrives by pretending to protect the earth’s resources by diverting pollutants into landfills, wasting needed materials, destroying vital products and avoiding the use of high tech sustainable strategies to prepare for the future.
An industry’s non-​publication, Waste more Magazine, has consistently ranked California Wasteful Solutions as one of the worst recycling companies in America. That’s because they don’t care to use common sense to appease their unhappy recycling customers and destroying their business customer relationships.
We also depend heavily on Waste Management to bill our customers by adding possibly illegal charges in order to squeeze more money out of each and every customer.
«We are absolutely NOT committed to providing our customers with exceptional service, could care less about the environment, pay our employees as little as possible and strive to keep our facilities in dismal operating condition.» — David Dung, CEO

1 star company. Fucking worthless calling the customer service. They are a bunch of bitches with no common sense. My daughter accidentally threw away a half of baked potato left over from going out to eat in a food container. The stupid garbage company searched through my garbage and found one piece of food in the recycling so they didn’t take it. They claimed it was a city audit and they left more than ¾ of my blocks trash. When we call the city it takes them weeks to pick up trash dumped. These fuckers spent more time looking through people trash rather than dumping it. Fuck California waste solutions. Piece of shit 1 star company.

This company is a joke. For a month almost they did not pick up the recycle. Then they start charging for backyard pickup, it cost almost $ 447 for the pick up. My bill from WM of Alameda used to be $ 650 now it is $ 1000, all because of that pick up charge. But they aren’t picking it up anyway. Something should be done about this!

I received a billing of $ 1221.44 from this company alleging that they pushed and pulled 3 recycle bins to the curb for me in Nov. and Dec. 2015. In fact, I cancelled this service back in August 2015 and my tenant has been taking the bins out to the curb and bring them back every time. I called and left numerous messages and got no response. I was put on hold «someone will be right with you» for 3 hours.
Finally, I wrote to the city mayor office and city recycling program hotline. I got a response that the recycling program will ask Cal Waste Solutions and Waste Management to resolve the billing issue within 5 days.
The garbage companies do not care about the bad reviews here because they have no competition and will not be out of business because of bad Unilocal reviews. Please write to the city, government agencies, newspaper and TV stations so their contract will not be renewed.

Left a notice today that the didn’t pick up all our recycling becomes we had styrofoam in our bag. They left a ton of stuff behind that that no styrofoam in it and even through we were home they didn’t even bother to knock so we could fix the problem. Their own mom-​collect notice doesn’t even list styrofoam as not permitted. They had time to hand write that in, but not ring the doorbell. Who do we complain with In San Jose to get these guys fired? When I called and talked to «Valerie» (who refused to give me her last name) she told me we’d have to wait until next week.
Horrible service. They need to bring back city services and get rid of these private jokers.

Second time this year that they did not pick up my recycle bin. Called customer service and they said something was blocking access and yet my neighbor’s bin which was adjacent did get picked up. They just missed picking up the bin and would not admit it. City of San Jose should fire them and find a better vendor.

Got a non-​collection notice on my recyclable container saying «Yard waste, etc.» Whaaa?
Someone put 4 rotted long-​stem roses in the cart as it sat by the curb last night and that’s why they didn’t collect??? Called the number and told them I removed the roses and could they please come and pick up my recyclables since the driver is still somewhere in the neighborhood. She told me no, that they will collect next week on trash day.
Fine. So, next time your rotten driver parks on the side of my house in his truck blasting his radio for 2 hours taking a «lunch break», I’ll be sure to call in to complain about it.

If I could give less than one star I would. Do not hire this company. They are crooks and steal money from people. I hired them for bulk item waste pick up. The CSR who was extremely rude told me to put the items «where a car would park», so I put the items in my drive way. They day of the pick up appointment came and went and the items were never picked up. I called the next day to complain and they only gave excuses like «the items were not in the street». I told them you never told me the items needed to be in the street, otherwise I would’ve moved the items the extra 5 feet into the street. They also said an additional charge would be needed to come back out, for a service they never performed in the first place.
I have filed a complaint with the BBB. I have also filed a complaint with Paypal to retrieve monies. I am going to also send a letter to the local news, because it seems many people have been ripped off by this company and no one is doing anything about it.

**UPDATE** 7÷21÷2015
I was contacted by the supervisor, Raquel, who was so nice and understanding. I guess the form that is left is out of date and does not reflect current information. She apologized and empathized which I appreciated.
Absolutely horrible customer service! I called today because I was left a note in my recycling bin that they could not pick up due to blinds being put in the bin, my bad! That was fine though our mistake. We took out the blinds and called right away to the number they provided to have our bin picked up before next week as stated on the notice they left. Well the customer service lady was so rude and short with me I could not believe it. She kept telling me over and over that she could not send the driver back and I had to wait until next week! I told her that this information contradicts the info on the notice left by her company which reads «YOU HAVE THE OPTION TO REQUEST YOUR RECYCLING CART TO BE PICKED UP BEFORE NEXT WEEK’S COLLECTION FOR A FEE — CALL 408−213−7800»
I read that to the agent many times who kept insisting this is not something they could do! I am confused why is it stated on your notice then? no answer from her… just the runaround of how i can leave out my extra stuff in a clear bag for next week.
so basically you list a service on your notice that you cannot do?! WOW. When I asked to speak to someone else she put me on hold then came back saying her supervisor would get back to me but to be warned they will say the same thing… THE WORST CUSTOMER SERVICE EVER!!!
I will be taking this further as this type of attitude is unacceptable. Business 101 — don’t state a service you cant provide and actually hire some customer service agents who know how to speak to customers with some respect.

Afaik this contract to pick up trash is only a month into its tenure, and this is the second of those 4 Monday morning pickups that I have received a tag for no pick up on my recycle bin.
The first was for having a small black plastic trash bag on the top of the heap but well within the bin– the bag had cans– all rinsed and crv eligible: but the driver decided he couldn’t scoop it…
Today the tag said «pizza box on top» I don’t know wtf that means, but I assure u the pizza box was void of any food particles, as I had removed the liner and the contents of the box when I slipped it in last night.
But here is the real reason that one star is one too many for California waste solutions; I have called the number on the tag no less than 6 times today, at one point waiting on the line for 1hour 23 mins in an attempt to reach the customer service rep who, according to the tag, was gonna help me reschedule my bin pick up– I have yet to contact a human at this waste of a refuse management company.
This is an outrage– and a futile battle ensues: as another reviewer aptly noted, «they got the contract, no need to keep the customers happy…»

Worst CSR ever!
Waited for over two hours for their driver to pick up recycling. Driver put a note on my bin and just left, stating «Multiple Items».
When I open the bin. Cardboard, packaging (cardboard and plastic), plastic, metal… what the hell? Are these all not recyclable?
Called CSR, their solution? take it to the dump. Now, I know… corporate business. money. profit. etc. But isn’t recycling a means to reduce garbage and waste in our landfills? And to, you know, make a small impact on the environment? IT“S PLASTIC AND CARDBOARD!!!
So ridiculous.

Reps are always pleasant to talk with while they explain how nothing is their problem and better luck next week.

This is our allotted provider, and they are terrible. Called for a large item pickup — they don’t accept large rugs (only small rugs??) and no cubicle pieces, even though its metal and they could make money on it. This is an extra service I pay for.
What really bugged me was the fact that I waited over 13 minutes and was only given the option to press #6 to leave a message. So I hung up and called the city — she asked, «Did you press #2?» Told her I wasn’t given the option, so she patched me back through, I pressed #2 and got right into customer service.
Horrible, horrible provider — City of San Jose, you need to re-​examine this contract!

I schedule a large item pickup. My sidewalk has bushes and is a no parking zone so I didn’t want to put the large item on the street. So I put the items on a driveway close to the sidewalk. This driveway is not my property is used by business and as a shortcut by many drivers. Well the items didn’t get pickup when I called they said because I had it on the driveway and that if I wanted to reschedule I had to pay again. And items would be pick next week.
I didn’t think they would make such a big deal about it my house is not typical. It was my fist time most business would cut you some slack because it was your first time and didn’t know how it worked. I guess is my fault for not willing to put junk on the street of a busy road.

This is the most crooked, morally bankrupt company I have ever dealt with. These guys are pure and simple crooks! I have had several problems with them. Their customer service people are very poor and it is impossible to resolve issues with these people.
Unfortunately, as residents of San Jose, we don’t have a choice and have to deal with these crooks!

CWS works for the city of San Jose. While they do not employ those who can easily comprehend English they go even further by demanding bribes in December from customers or you recycling does not get picked up.
Getting 3x normal pay rate, denying contracted services, not showing up, charging for services not received, dumping recycling all over the street and yards.
Perhaps they work better for those who pay upfront for services. defiantly a NO on use. Great job San Jose. you contracted with thugs.
Update:
CWS has not picked up in over 6 months after we complained about their service causing pest problems blight and health hazards. CWS has not attended any of the appointments set nor have they followed any of their contractual obligations. CWS is a San Jose FAILURE.
CWS has partnered with Donald Rocha’s office (Dist 9) to cover up complaints. Rocha’s office (Peter Hamilton) has refused to deal with the issue instead laughing and mocking residents. Professionalism all the way around. Cover up from the City (Donald Rocha, Peter Hamilton and Debbie Bashir) and threats, abuse from CWS employees.

I’ve also had my share of dissatisfaction of CalWaste’s so-​called service. I’ve made a complaint to the city recently, and I’m pretty impressed with the speed and the courtesy of the customer service staff in having CalWaste fulfill their contractual obligations, i.e. doing what we the residents of San Jose have paid them to do.
So, if you have a problem with CalWaste, call or e-​mail the city (Utility Customer Service). They don’t know about the problems caused by CalWaste unless you speak up and let the city know. The city’s contract with CalWaste won’t expire until 2021, which is still seven years away. No matter how patient one can be, seven years living with a trashy (pun-​intended) service provider can be pretty miserable for most of us.
Note that there’s a pending garbage rate increase every year, for the next three years. CalWaste will benefit from it. Do they deserve this rate increase? There’s still time for you to voice your opinion:

Horrible customer service. Customer service rep hung up on me when I asked to speak with her supervisor. They did not p uck up my trash due to a cardboard box which they said they do not recycle, will not come back so I now have a trash can full if cardboard and other recyclables that will sit in my garage for a week. On top of that I now give to go buy clear bags for my recyclables or they wont take them. I can not even take my business elsewhere.
Hey California waste solutions how about treating your customers with some respect and train your customer service reps to not hang up on people.

terrible.
I’ll give them the benefit of the doubt in terms of call waiting time, since that’s on other customers I’m assuming, but to get transferred from hold to voicemail? Seeing as how I’m not the only one I’m assuming a rep is actively hanging up on people. Also, every representative I’ve spoken has been impatient and coarse.
The best part is when I paid for a pickup, called multiple times to schedule an appointment, and then had my items left there. Apparently they are willing to drive all the way out to your location and just leave if the items are even an inch onto your driveway. Apparently the edge of your driveway is too inconvenient for them?
So I’m hoping I can resolve the situation and ask if there’s anyway I can reschedule. «Nope, unless you pay for a new appointment.» So I can’t get a refund on my first order? «No.» Is that to say that I paid for nothing then? «yup.»
stay away.

DO NOT USE THIS SERVICE!!! Called to schedule a bulky pickup only to not have items picked up. They took a pic and said items are not on street. How do you just put items on the street when you living in an area with no sidewalk and one way street?
They would not refund your money once they get it. No negotiation! worst kind of customer service ever!