Carpet Queens

I wish there was a NO STAR rating! Looks like I’m not the only one who suffered time loss at their hands!
I too, saw their ad on Facebook and inquired. They made an appointment with me for 12 – 3. I texted them early that morning to confirm, since unless most business they never confirmed with me. When I texted they advised me one of the vans was broken and that they were trying to fit everyone in but they would be delayed! Several times throughout the day as I waited and the hours passed, I tried reaching out for an ETA and got no response. Ultimately at 830 pm I was texted back with a little bit of an attitude. They said they had «just finished» what they Could fit into their day, and did I «really want» them to come clean my carpets at 9pm?
I told them no, and how disappointed I was. They apologized and said it was out of their control but would reschedule and I would love my carpets! So i rescheduled.
Same story, different day. Except THIS time they didn’t respond to a single call or text at either of the numbers they had given me. Never called back since then. I wasted two entire days waiting, and not leaving to run errands or go to work because I was afraid they would show up while I was out!
COMPLETE waste of time. Clearly they don’t understand the world doesn’t revolve around them, and their customer service method is to ignore customers instead of communicating. I’m sure they clean carpets wonderfully, but I’m not one to gamble with «will they show or won’t they». Good luck!!!

How about NO stars — HORRIBLE SERVICE ***note to Unilocal & other UnilocalERS — Jasmine B reviews her own company and gives it 5 stars — what a JOKE. (Yup; JASMINE BELUSKI) —- zero customer service & I will be reporting them to the better business bureau as well as to Amazon Local.
I bought the $ 49 voucher for a sofa/​loveseat upholstery cleaning and set an appt. Jasmine doesn’t tell anyone via phone that there may be other charges. Guy shows up for the appt horrifically late — appt was for a 1−3pm time slot and she is calling me at 5 pm to tell me he will be there in 20 mins. — He shows up after 6 pm & proceeds to tell me that my voucher is for steam cleaning & because my furniture is light colored (wheat), it will need a deep cleaning which is another $ 79 — I send him away telling him that I will need to reschedule since he was so late & I have plans for the evening. He leaves telling me that Jasmine will call me to reschedule for a morning appt — which is what I had asked for originally so that it has time to dry during the day. She never calls until Fri morning — two days later to tell me that they are on their way; we never had an appt! Okay; so I’m happy to get it done & call her back only for her to tell me that they are at my house — earlier than she thought & I’m not there (because I had no idea that I was even on their schedule).
I get home & they proceed to do the sofas & I added my 3 barstools for a flat fee of $ 10 ea; fine. He proceeds to tell me how my area rug also needs cleaning (I just shampooed it myself two weeks before with a consumer shampooer) but he is adamant that he can do better with professional equipment & he can brighten it up — I agree that that is likely true, but repeat that I do not need my rug cleaned & ask him to pls just do the upholstery. The color of the area rug (olive green pattern) — would not be brighter or changed with another cleaning.
I go back to my office while they go about their business; they were there 3+ hours for a job that Jasmine originally said would be approx. 1.5 hrs —- even though my sofas were not even stained — just needed a good clean — no wine, no pet stains, no coffee, nothing. They took my barstools out on my front lawn to do which was fine with me & I could see the cleaning from my office.
When they are done they tell me that they also cleaned my area rug for me as a courtesy — for free. Ummm, okay. I wasn’t going to offer to pay nor tip them for that as I didn’t want it in the first place. They informed me that they also put a perfumed deodorizer on it as well for pet smells gee thanks; it was awful smelling & I had to leave the house open for hours to air it out because it was so strong; ALSO everything was so wet!
Before I paid them I went out to look at my barstools which have metal legs/​backs & they were all stained w/​white streaks from their cleaning solution all down the powder coating on the metal. I tell them that if they do not clean up my barstools I will be calling Jasmine immediately & I start taking photos of the stains. They stay an extra 35 mins or more cleaning up their mess with Simple Green & telling me how they never got any of the solution on the legs; just the cushions — right; like I didn’t watch them from my office window. I asked them if they really expected me to believe that my barstools looked that way before they got their hands on them. They kept insisting that it wasn’t their solution, but rather, dirt on my stools. They did get it cleaned off thank goodness for that.
After they left & I felt how ridiculously sopping wet my carpet was I opened all the doors & put out a space heater as well & turned on my ceiling fan desperate to dry the rug (& furniture). IT TOOK 4 DAYS to dry my rug & it stinks to high heaven of must & mildew now. My furniture also took 3 days to be completely dry in the creases. The carpet was so sopping wet that I couldn’t even lift it myself. I needed to flip it over the next day — Sat late afternoon — a full 24 hours later to try to get it dried out. I had to have a male friend come over to help me flip it because it was literally dripping wet still. Thank goodness I have tile as it also was soaked underneath too still & I had to dry it all off when we moved the carpet. — I started calling JASMINE on the # provided 669−231−9615 on Sun, Mond, Tues… to no avail. She will not return my phone calls. My rug wasn’t dry until Tuesday eve & my couches finally on Mond morning. All were done the Friday before. My loveseat still looks discolored on one side & the rug stinks to high heaven with mildew from being soaked for days. I have spent a fortune on deodorizer to try to kill the smell & she cannot be bothered to even pick up a phone & give any customer service or courtesy of a return call. I have also texted her; no response & now the vmail is full cannot leave msg.
BTW; not only does my area rug now stink like it never did before, it also isn’t any ‘brighter’.

*Service wasn’t actually provided, this review is based on customer service I received. I came across this company advertised on Facebook. They were offering a great deal on carpet cleaning for 3 rooms. I inquired with Shawn as to making an appt was told that some one would get back to me to schedule. Once we set an appt date I was told twice that if I needed to cancel to provide 24 hours notice which is of course my usual practice. The night before I texted them to confirm. NO Response. The morning of I texted again. No response. My appt time was 1 – 3 that afternoon. At noon they texted me back telling my that their employee had called in sick. I was very upset since I had to have a male friend help me move everything out of my living room. Its not very easy for me to move all my furniture out of all my rooms by myself. Not to mention I have no where to sit for the past 3 days now. I messaged Shawn on facebook to let him know that I was disappointed that they didn’t give me the same courtesy that had requested from me. Shawn then said he would come out himself between 7 – 8 because he was going to be in the area. At 9:30 when I messaged him to find out if he was still coming, he let me know what he wasnt going to make it.
My time is very valuable to me & this customer service was horrible.

So glad I didn’t give this company any money!!! I bought an Amazon local deal for upholstery cleaning and I contacted the company to make an appointment. They gave me a next day appointment which made really happy but unfortunately they did a no call no show for my appointment. I called the company and they said they called me to inform me one of their vans broke down and needed to reschedule. The man I spoke with said they called me but I never received a missed call nor a voicemail. So he rescheduled me for another day but of course when that day and time came another no call no show!!! I called the company again but no answer so I left a voicemail. Never received a call back so I called again but again reached their voicemail. At this point I didn’t even want to deal with this company anymore so I contacted Amazon local and informed them of the problem and they refunded me for my purchase. Don’t waste your time with this company!

WORST EXPERIENCE OF MY LIFE!!! Don not use! My carpet is soaked and it’s been 2 days. I have to pay another company to extract the water. Horrible people. Dodging my phone calls and texts.

absolutely horrible jobs done! me. my sister. my son’s teacher. and a friend. do nottt use these people! horrible job. molds ur carpet and it stays wet for weeks with a bad smell! they were not on time to any of us. and did not call! $ 49… ya right! $ 200 for all of us! they have not called back or answered one phone call or message! wonder why? cuz they know they did a horrible job and not keeping their promise! also beware of multiple business names. They keep changing it to run from bad reviews. They are the worst people i have ever done biz with and hands down the most unprofessional! they have no idea how to make or keep customers happy! they do not care about their business, responsibility, customers, word, and are thieves! dont let them steel ur money! they will never call u to tell u they are more than 2 hrs late… nor call u after their horrible job done cuz they know they RUINED YOUR CARPET! bewareeeee! message me if they ruined ur carpets and/​or u had a horrible experience as well!

Having dogs & kids and light carpets can get really dirty & fast. I’ve tried doing it myself but that never works. I called Steambay and they worked their magic! Everyone was so professional and nice with reasonable prices too. I highly recommend them!!!

Im very satisfied with how my carpets and furniture turned out:-) fast, professional and affordable rates! Highly recommend them!