Chase Bank

I went to the bank today to deposit into a friend’s account. As I entered the branch, there was an Asian lady standing there asking me what I was going to do. I said I was going to make a deposit and so she proceeded to pull out a deposit slip for me. She then started to fill it out and I said I could do it myself. She still continued and I felt like she was being very intrusive and rude by doing so. I had a check in my hand and she assumed that’s all I was going to deposit. I was so annoyed!!! Banking is personal stuff and I believe her simply handing me the deposit slip was good enough. I don’t plan to use this branch ever again!

Chase Bank had a greeter to find out what services i was there for. didn’t see any banking associates present so not sure why greeter was needed.
associates in other rooms?
short line. (cuz W’s on the tube?)
in and out making CC payment.
3.5 stars for the quick in & out, and the prescene of the personable greeter.

They have a waiting area with a clipboard where you’re supposed to sign in to speak with a banker. This is not clear at all (no signs, no floor attendant to ask), and I waited in the teller line in order to ask someone so a man who came in after I did got to the clipboard ahead of me.
Kim, who was helping me, asked me how much money I had in my accounts with other banks. I thought this was inappropriate and unprofessional and did not give her a specific answer. She did not ask me further, so I assume it wasn’t necessary information in the first place. Her service otherwise was quick and polite, as she cleanly navigated the system and offered complete explanations and clarifications.
Kim was pulled away a couple times by another banker who needed help with Chinese-​speaking customers. The other banker did apologize to me for that, so I didn’t hold that against them in this rating.

If you just need an ATM to make a deposit or a simple cash withdrawals, this place is great. If you need any service from the bankers at all, go to another bank.
The bankers are incompetent. I tried to apply for a credit card since the teller informed me that I was prequalified for a Chase Slate credit card while I was making a deposit. I thought it would be nice to have a credit card so I sat down with a banker to start applying for one.
As soon as I sat down with a banker, he started talking about himself, telling me his life story, his education and so on. I knew exactly what I wanted, to sign up for a Chase Slate credit card. However, he continued to lecture me about I will probably have bad credit and get denied and should make better financial decisions. I repeated that I just wanted to apply for the Slate which I supposedly was already prequalified for. Finally, I threatened to leave and he changed his mind and stated that I was already qualified and just to wait for the card in the mail.
I wasted 45 minutes sitting through a lecture by a young Chinese banker on how he screwed up his life. Cool story bro, but this isn’t the place for that. I just wanted to sign up for a credit card.

HONESTLY what is customer service at this bank. I was helped out at first by Evelin, she was able to help me and it was quick and easy regarding direct deposit. Another teller had to help me out with a different process for switching my account to a college account and I believe her name was Kim Lee. Some Asian lady who I could barely understand. She was really rude to start off. Didn’t even greet me or anything. So that kinda started the vibe off bad. I remained calm. After a while I had asked her a SIMPLE question & she gave me attitude and said «You obviously don’t know how credit cards and debit cards work» with attitude. First of all don’t ever talk to customers like that. Just because I’m 18 years old and am trying to understand the whole process doesn’t mean I’m stupid (which is basically what she called me) I was very offended so that’s when I just let out my own attitude since she wanted to be unprofessional. I kept asking the same question because she wasn’t understanding what I was asking so she finally decided to take a look on her computer and visually show me (which she should’ve done in the first place instead of arguing with me for like 10 mins) and all of a sudden she knew what I was talking about (surprise) Then I just walked out. I mean if you want to be rude to me I can play that game too.

Only been here twice, and not even within the same year. Seems like there’s rarely a line.
First time I came here was about 2 years ago when I just came back from Seoul to file a claim for a fraudulent transaction that happened abroad. The banker was friendly (and coincidentally Korean) and helped me fill out my claim, and everything went smooth and fast.
Came here today, and I saw one teller on the line. I also saw two machines though, and I was like WHATTTT ARE THOSEEEEEE (ha). Anyways, I was waiting for the teller (she was helping someone and I was the only one in line), but a banker came over and told me I could make a deposit at one of those machines. DO THEY NOT HAVE REAL TELLERS ANYMORE? Maybe the humans were on break or lunch, but I thought it was weird. It was painless and easy, but still…

I want to give a big Shout Out to Chase Bank at The Brokaw Rd Branch I has A emergency situation that needed Immediate Attention walk in greeted by The Manager Of the Branch told my situation Immediate Advised One Of Her Personal Banker to Asst he immediately took it as far as he could go calling other to see if it could be Handle it was a mess That The What We Can Do not The Can’t Do really caught my Attention Ryan All I Can say Is Thank You Thank You For Your Help Ir Was truly Appreciated.
If your looking for a Bank to Bank With See Ryan at Chase Bank on Brokaw Rd Absolutely Great Customer Service & Satisfaction Promise

I Went yesterday to add a Savings account to my existing Checkings account only because my brother had opened one 10 minutes before I did and suggested it. Note (He was helped by a yonger Guy)
It took 5 minutes for the older mam to tell me I can’t… I have a valid License and SSN and I was told I couldn’t due to some Visa issue. Yet the next day I went to a different local Chase branch and was able to open a Savings account in less than 20 minutes. All they asked for was my ID and SSN.
Yes she told me nicely No but how come my brother was able to do it at the same location with another employee?

Stupid ATM machine outside cant be used in the afternoon. The sun will blind u. I had to put my eyes very close to the screen to read. U CANT SEE Anything!!! And actually who was stupid enough to suggest to put the machine here without knowing about the direction of the sun??? Please put the shade cover for customers so that they can use ur machine in the afternoon

I find the staff at this location to be the most knowledgeable and helpful. I’m not sure if its because they deal with business banking a lot more or the staff here had better training.
Unlike some of their other branches, the Brokaw staff were able to solve all my problems and answer all my questions. Kudos! Please keep up the great work. After all this is the closest location to me!

Went here yesterday since this is the closest Chase to my work. It’s not my usual Chase as I normally go to the one near my house, but decided to give this place a shot.
Came around lunch and it was pretty much empty. Very clean and organized and empty! Just the way I like my banks! Don’t have to wait or twiddle my thumbs in annoyance as I want for some to cash out $ 500 in pennies.
The service was top notch. Quick and efficient. I was in and out within 5 minutes. That was my entire experience. No fuss or muss.
Their machine on the outside is kind of a weird position as it’s almost impossible to see what’s on the screen due to the sun which is hovering over your head. They need to put something over our heads so we can actually see it!
Other than that, no complaints from me!

This is a review for evelin or whatever her name is, I don’t know why would any hiring someone with that kind of attitude for customers service, she help you with a straight face like she so pretty, it’s not even about the looks but her attitude was rude and a bitch, not like she just have a bad day, but she’s actually a bitch, at first I was just that just probably how she is and don’t mean it but after she’s done with me she didn’t say have a nice day or thank you, she was didn’t say anything, I was waiting for her to say something, so I can tell myself I’m wrong but no she’s a little bitch that’s not the reason why for this review, it’s was my whole service that was bad.

Tellers give great service, but management consistently under-​staffs them. Be prepared, this place follows the law that states the bigger the hurry you are in, the longer your line will be.
It’s super frustrating that the manager always seems to have the time to visit everyone in line and say a teller will be with them shortly. Hey manager, how about making it an even shorter time by opening up another window yourself instead of doing crowd control?

Horrible Service!!! I put my name on the list to see a banker for a new debit card and they helped someone else that got here after me!!! They tried to say that she was here before me when my name was next on the list.
HORRIBLE HORRIBLE SERVICE!!! I waited 50 minutes with only 2 people infront of me.

Having problems with my debit card so I walked in the place and Kim Lee entertained me and I explained to her what my problem is and she replaced my card less than 5 mins. without any charges. Walked out the bank as a happy customer :)

Nice branch but has no one to serve for a quick transaction. Wait for more ½ hour to pay the mortgage loan.

0 customer service I do a business account ,
For next time I will go to deferent brunch .,

Decent location for a bank. place is clean the staff is super friendly.
im not a customer here but my boyfriend comes here a lot.

I am so happy they opened one closer to where I live! The employees here are super nice. I was able to talk to a bank teller about my personal finances and she gave me some really great advice! She suggested ways to help improve my credit & get me on the right track toward financial stability.
This new Chase bank also has one of the brand new ATM machines that breaks down your withdrawals to smaller denominations ($ 1s, $ 5s & $ 10s). I was rather impressed because it was the first I’ve seen of this kind. I never really have to wait that long in line to deposit my checks or withdraw money. I’ve also had some help when I needed to change some things on my account. Everyone there is really helpful. I like coming to this Chase because of the friendly staff & quick service as well as the proximity to my house.

The workers who are standing around are so pushy! Had two people come up to me asking if I needed help within 30 seconds of each other! They really make me feel uncomfortable… I just want to deposit money, talk to the nice teller and GO…
Teller’s are nice and helpful.