Cloud 9 Limousine & Transportation

We used Cloud 9 for a recent bachelorette party I threw for two friends of mine. Cloud 9 was excellent from the initial booking process to the last stop on the night of the party. The customer service staff and driver were friendly and very pleasant. We had 3 stops throughout the evening and the driver was ready and on time for each of them. The pink stretch SUV we rode in was new, clean, and stocked with glasses and water. The driver even had an extra cord to connect our phones for music. I would definitely recommend Cloud 9 to others and look forward to using them again in the future.

This company doesn’t deserve a single star. Unaccommodating, horrible customer service, delayed communication, inexperienced, terrible company policies and procedures. DO NOT HIRE. Guaranteed to over charge you and screw you with their lengthy fine print policy. If you call with a problem that needs to be resolved the manager will hang up on you. I work with lots of local wedding vendors that have been a part of the community for 10 years plus. Not a single one of them had used this company before. I thought I would give them a try– it has been a nightmare. The wedding industry and myself included would recommend to anyone searching for a reliable service to look elsewhere!

My family and I have been using Cloud 9 for years and most recently for transportation to and from the airport. They have always been on time, every limo/​party bus (depending on how many people we’ve had) has been top notch, and they’ve always got us to our destination without incident. Everyone from the office staff to their drivers are extremely friendly and professional. Definitely would recommend Cloud 9 for any occasion!

We were in need of a large vehicle to get a group of friends from winery to winery around south county area for my wife’s birthday. Cloud 9 came through with a super cool party bus!
It was clean, well appointed, modern, and with a professional driver who kept us safe and even put up with our antics after what was probably too many wine «tastings» :)
The whole experience from scheduling, pick up, back to drop off was really great! We would most certainly use them again in the future.

Visited the Bay Area from Redding California, we used cloud nine and had a great experience, they were on time respectful and courteous. Had a great time and would definitely use them again and would highly recommend friends and family!

I hate to Unilocal 5-​stars, but Cloud 9 has nailed it twice! C9 took a group of us to the Aldean show last May at Levi Stadium and it was just a great experience. Our driver was timely, knowledgeable, and balanced his role very nicely, so with a group of friends we decided to take a Gilroy wine tour and hit up Clos la Chance, Leal, and Satori wineries for tastings. Again, we had a blast and the stretch limo just added to the experience, and the rates were very reasonable. This one shaped up to be an annual experience – can’t wait until next year.

I’ve used Cloud 9 multiple times and have not been disappointed. Prices are affordable and service has been great. From stretch limos for wine tasting to party buses for birthday parties, my experience with Cloud 9 has always been great!

Got a great limo, price was killer and service was outstanding. I recommend it to all my friends. Definitely going to be using them again. Was picked up in SFO after a trip to Mexico. What a way to end a trip. Limo Home makes ya feel like a million bucks. Cheers!

Cloud 9 was paid to take us up from San Jose to SF for our annual holiday dinner at House of Prime Rib. A highly anticipated family tradition. Limo driver went to incorrect address, was 45 minutes late, did not take fastest route and consequently, we arrived at the restaurant 40 minutes after our 8:00 reservation. Our table was given away, we waited an additional 30 minutes, were seated and had a lovely delicious dinner. However, that pushed the contracted 4 hour service with Cloud 9 to over 5 hours. And we were charged accordingly.
If you decide to use Cloud 9 for your transportation, it would be wise to have a backup plan. And be prepared to get abused on the pricing.

My daughter was celebrating her birthday and our driver was Roland he was amazing! He was easy to talk to he knew his way around the city. He was on time and gave us the very best service. I appreciated his easy going personality especially when it came the five teens in the limo full of excitement… I highly recommend Cloud 9 and Roland as your driver you will not be disappointed!

Melinda has the worst customer service, Melinda may be polite when you first book but after they have your money the customer service went down the drain. This company is very unreliable and no consideration for their customers. Any event that involves a limo most likely has a lot of planning and money that goes into the event and limo plays a big role in that day. They completely let us down and ruined a whole day and they have made no effort to compensate us. Don’t let your special day be ruined by this company go with someone else more reliable.

If I could give this company negative stars I would we were on a birthday wine tour today and got stranded and left at a winery in Gilroy our driver roland was amazing and our limo broke down I called the office to get another limo and a lady melinda answered she was rude and lied said she would send a limo to pick our party up buy lied a limo never came and picked us up we all had to find our own way home mind you we all went in the hummer that broke down on us the limo they sent us with and again we were stranded she kept hanging up on me when I called to know the status on our limo we had to call taxi’s that had to come pick us up mind you we paid over 1,000 for this trip and the customer service with here and the company was horrible never again find another company to get a limo from don’t use cloud 9 the only positive out of this situation was our limo driver roland who was amazing and understanding

Horrible service Melinda left us stranded at a winery our Limo broke down and she was supposed to send another limo to pick our party up but messed up and never sent a limo we waited until over 2hours and ended up having to find our own way home mind you a party of 11 had to get taxis to go all the way back to San Jose because cloud 9 limo broke down and left us at a Winery because Melinda was rude and kept hanging up on our party and decided not to send anyone worst service ever Roland was amazing he was the driver and kept us all calm and made the experience

Our Experience with Cloud 9 was Exceptional. Thank you for making my sons 11^th birthday a smash!
I booked with Melinda and she was polite, professional and always available. The paperwork and front end of the purchase seamless.
Jorge, our driver was FANTASTIC! Polite, well dressed, engaging, and PROMPT! WOW. I will request him again if when we use cloud 9 for another occasion. Thank you so much!

My sister and daughters came into town for a weekend of fun and shopping, James was our driver and he was awesome! He picked three of us up in Livermore and hear to SFO to pick up my older daughter who was flying in from the East Coast. The traffic was horrible and even though we had left plenty of time, it looked like e might be late. James never showed any irritation and even entertained us with his beep box impression.
My daughter seaplane and made her way to the curb as we were dining up. James took us to a restaurant in the Financial District, waited for us while we were having dinner and drove us home.
Fantastic experience with a good, personable in a clean well –kept SUV. You xan’t go wrong with 4GQ Limousine Service.

We recently booked a limo with this amazing limo service. Our driver was Roland! I feel like he is our personal driver every time we book here. He is amazing and knows ALL the good spots. It was my first time shooting pictures for an event so i was a bit nervous. He knew where the perfect shots would be and how to pose the people. My client was having more fun with Roland than with ME! LOL. He knows it all, that Roland. I will for sure book with Cloud 9 Limo in the near future! Thank you Roland and thank you Cloud 9 for having such an amazing person to work for you.

Ronnie booked my excursion flawlessly! Roland was a top-​notch driver. Made my suprise limo ride for my daughter and friends unforgettable! Thanks cloud 9! Will definitely recommend to all!

Ronnie, our driver was incredible! We booked a cloud 9 limo to use it as a prop in a photo shoot and Ronnie showed up in his tuxedo and had a great attitude all day. He was fun and funny and a great sport the whole day — moving the limo around from place to place and keeping the talent laughing. He was such a good sport and awesome caricature that he ended up in the final photos! Thanks Ronnie and thanks Cloud9!

Had Roland as a driver. Exceptional service. Highly recommend this company.
Used these guys for my friends bachelorette party. Gorgeous hummer limo. Round trip from San Jose to the Saddle rack. He dropped off each of our girls without complaint. What a kind guy.
I’ve had bad limo service pretty consistently, so from here on out, I will exclusively using Cloud 9 and asking for Roland!

I would leave minus stars if I could. They stranded my wife and I at SFO at 11:30pm on a return trip from Hawaii. They took us to the airport 2 weeks before, and I confirmed with them before we left Hawaii for home but no limo when we hit the curb at SFO, and no answer from any of the phone numbers I had for them. As disappointing as that was, mistakes happen, we took a cab home. Such is life. But that is not the worst of it — They would not return my calls. Lack of business professionalism to return a call to discuss this with a multiple repeat client who travels for business 5 – 6 times a quarter is not acceptable. If I got that treatment spending $ 500-​$ 600.000 a month with them image how a «once in great while» user of their service would be treated? Call ANYONE else for limousine service in the bay area is my suggestion.