CommonWealth Central Credit Union

If you talk to this company stay far away from Karen by all means. After my first review Dwayne reached out to help me out. After we talked he got a Hold of Lance. Lance called me and listened to all my frustrations with Karen and resolved the situation. I’m one happy camper now and will only talk to Lance if i have any concerns. Thank you gentlemen.

The staff here is rude and very unprofessional. I asked for things multiple times and received no response back. I was also penalized for fees I was told would not be charged. They are dishonest and do not value their customers. I wish that I never chose them and would not recommend to anyone looking to finance a car or get a loan. I would pay more to do business with a better credit union that cares about their customers!

I’ve been a member of CCCU for over 30 years, back when it was the District Employees Credit Union. They have been very good to me, with excellent customer service over the phone.
The downside? 1) They no longer have any branches west of Hwy 17. 2) Their bill pay sucks — takes a minimum of 2 days to actually transfer the money, even though it’s an electronic transfer. Also, it doesn’t act as a check register at all. If you pay $ 1000 worth of bills, it doesn’t show anywhere until it actually pays the bill. Well, it does, but you lose it once you close the page. So you have to write that number down somewhere and remember that, essentially, you don’t have it anymore. (Like, who keeps a check register anymore, right???)
But as I said, they’re helpful, part of the CoOp thing so I can use any credit union atm for free, etc.

This is the B of A of Credit Unions… If u like a bank that nickel and dimes their customers and charges every fee they can… every chance they get, whether it’s legit or not, then this is the CU for You! IF U LIKE YOUR HARD EARNED …(like I do) DO NOT BANK HERE! I should have listened to my friends that had similar experiences before. That’s my bad!

Over my 2.5 year tenure with this CU there have been several things that have made me wish I would have looked elsewhere, from their sub-​par credit cards to their horrible customer service. Today I was charged $ 32 for a check that bounced, the first time I have ever bounced a check. This was an oversight on my part as I am currently in the process of moving all my money out of this bank to another bank. They were unwilling to work with me even though I have never had any negative balance issues in the past. The rep was unsympathetic and just didn’t care. A few tellers in the Milpitas branch are also very unprofessional. Stay away.

Thank you commonwealth! I needed a signature guarantee for adding me on my aunt’s trust. Went to chase as they’re closer, and OMG!!! Such a run-​around! He wanted all these documents besides the trust and my ID, and after 2 days and several hours said they couldn’t help me. Called commonwealth, they said yes, they do it, and I was in and out in 10 minutes.

This past years has been a Nigthmare doing bussiness with this unprofessional people, when you recieved a call specially from «GABY «she is vervally abusive and rather than help you find find the best way to help you with you Car Loan, she acuse you and make you feel terrible, Thank god I finally Finish doing bussiness with this people but stay away from them, they dont make you feel like a valued Customer i will never in my entire life i will do some more Bussines with this Sharks… Sashe Away and Hasta la Vista Baby,

Commonwealth has been our bank for many years. Our transactions are generally easy and typical. Came in today to get a transaction printout at 3 pm. This information was an emergent issue for a home loan. A print out, really not a big deal. Apparently only a manger can do it, and of course she is on lunch until 4. Sure me and my kids will wait here until traffic is horrible. As I sit here, I’m listening to others being turned away for simple transactions. It’s unbelievable the treatment I received after all these years. After all this stress all I need is a bank teller with an attitude. So unnecessary and ridiculous. There are three people with offices sitting there doing nothing. Thanks for wasting my time. Take your money elsewhere.

They always do a great job here. I’m not a member anymore but I still come in to do certain transactions. The staff is pleasant and knowledgeable and everyone is super happy

Update… another horrific experience… keep in mind my vehicle was financed through this credit union
Recently I bought a new vehicle and traded my vehicle that was financed with common wealth in. So some time after I had already traded in the car I get a call from «Gaby», which not to mention in 2014 she was so horrible that we made the request directly to branch manager that he ensure that she refrain from calling me about anything relating to anything on my accounts there as she was making threats and became verbally abusive. We asked that our acct be assigned to another representative! Now all of a sudden she calls me to say «your acct is now past due» … She was oddly very nice saying… Oh okay, no problem. Just call the dealership to let them know. She asked questions like where I traded the car in, location, and phone number. I have her all the info and even the name and phone number or the sales manager. That was it. I hung up thinking… this girl is up to something… she’s not just nice after treating us like crap… low and behold I was right… I went to lunch and tried to use my debit card for a $ 7 transaction and it was declined… I immediately thought of Gaby! I called the bank and found out indeed she has put a freeze on my acct! As irate as I was I went in person to discuss this matter with them… the removed the freeze only to put it back on days later when I was trying to withdraw money to pay my rent… they told me I couldn’t do anything with my acct… Not even deposit $…lol …I completely lost it after this because the dealership had already paid off the car loan… Guess what… They forgot to not put a freeze on the acct!!! I am confidant that this business is run by lazy imbasals… I would never recommend them to anyone!!!

This bank itself isn’t too bad but common wealth cu is overall just a horrible bank. There’s ALWAYS a problem. It’s either they randomly slap a few charges on my account (not small ones either, $ 32!!!) not to mention if I want to transfer money it HAS to be on their terms when they can, and there’s a limit on how many times I transfer from my phone, really? That’s ridiculous! What if I’m around people who I dont want to know I’m transferring money, if the bank is closed and I’ve used my «six transfers» I can’t transfer money AT ALL. How ridiculous is that?! This bank is VERY inconvenient I am currently in the process of changing my bank.

Will rape you in overdraft charges over and over and over when your account overdrawn 29 dollars a pop good luck with that

We had a great first experience today at the Cambrian Park Branch. Thu Tran was friendly, knowledgeable and professional in all that she did. We were helped quickly and our questions answered as we went through the process of opening an account. We look forward to continued great service.

I went to the bank and sat down waiting for help and I never got helped in fact I wAited for more than 30 minutes as I saw other people that came after me get help before me!!! Oh because I’m young it doesn’t mean you’re just not going to help me… I now use chase better customer service and a better bank than common wealth.

I’ve been with Commonwealth since I was about 5 or 6 years old. I now work at another local Credit Union, but I still have a Checking, Savings and Credit Card with CW. Working at another Credit Union, I have slightly higher expectations compared to other members, however I am young and in college so I’m generally not expecting the overly-​professional straight-​face service that older generations expect. Having said that, I’m extremely disappointed with the service I’ve been receiving for the past couple of years. A Credit Union is all about the members, THE MEMBERS ARE THE NUMBER ONE PRIORITY. I always have to wait forever for even simple transactions, and when I am helped the tellers don’t speak a word. I once had a girl smacking her gum in my face while «helping» me. Now for the good part: As I mentioned, I have been a member since I was 5 or 6 years old, and so have both of my brothers. About a year ago, my older brother applied for a car loan, another brother and I applied for credit cards. Not only did the FSR NEVER follow up with us, but any attempts to contact the FSR would result in «they’ll call you back», etc. I ended up applying for a SECOND time online, and had to just walk into the branch to get someone to help me. They also made it extremely difficult to get approved for a minimum-​limit credit card, ignoring the fact that I had an account with them since I was a child and a checking (always with direct deposit!) since I was 16. The only reason I give 2 stars is because I’ve had a few positive experiences. Commonwealth will be better to you than a bank, however I recommend one of the several other South Bay Credit Unions as they will serve you much better– do your research and pick the best for you.

rude tellers. ive been in here to deposit money into a friends account. there was a new teller working today and she was rude. I was going to open a second account to start moving from CEFCU but no way! RUDE!!!

My husband and I have banked with Commonwealth for over 10 years, but have recently experienced three unsatisfactory practices (specifically at the Silver Creek branch), one of which caused my husband to close our largest account and go to Chase.
First, there are always tellers who appear to be new or in training. This really causes significant delays sometimes when tellers don’t know what they’re doing. Related, the second thing that really annoyed me was last week when a VERY young male teller kept calling me «sweetie» and over-​explaining the most simple banking procedure as if I were a moron. I have not yet called to complain to management because, quite frankly, I doubt if they care, or worse yet… he probably IS the manager… this week.
What really caused us to close the aforementioned account, and limit our banking with Commonwealth, was when, after my husband opened a new account with a significant amount of money, the investment advisor never returned any phone calls to assist us with investments. If you are considering this credit union, keep that in mind because that would have benefitted Commonwealth and us as customers. That lack of professionalism cost us, and them, money.

Horrendous customer service. Have been managing finances for family member for 12 years and repeatedly have issues with agents at this bank, who seem unable to move into the 21^st century. Today was the final straw: they cannot confirm over the phone whether a credit card has been compromised despite having power of attorney on file (which agent initially denied having — then found: oops!) Then had a series of other «needs» to prove I was indeed, the POA listed. Sadly, it wasn’t always this way. My family has been a member of this CU for 30-​plus years and they all knew us by name. Such shabby treatment for longtime customers is really something special. So it’s no surprise that this Commonwealth Credit Union has the worst rating of the chain, but I won’t do business with any of them anymore.

Watch out for these scoundrels !!!

Always friendly, always quick and never a hassle. Its so crazy to me how they NEVER ask for ID when I make withdrawals… and I rarely ever come here, so they dont know me from Jack. I never ask… but I bet they have my ID photo on the screen when I give them my member number. Yeah… just thinking out loud. lol
Semi convenient location… but I would prefer that the Sunnyvale location reopen. :-)