Compass Management Group

Consider yourself LUCKY to get a 0-​star rating, but in reality, a –2!
This management company is run by a bunch of snotty greedy blackmailing FOOLS who probably used to work at the type of company we all hate, not just hate, but DETEST — debt collectors! Yes, sometimes we have no choice but to pay on the last day BEFORE due date, (Hello, this is F***IN’ America here, hello! A country full of procrastinators and excuse-​makers, so DEAL WITH IT), and once they receive it, we get a rather angry phone call saying, «You’re payment was received late. We already sent the account to collections. If you pay an extra 20% of the total invoice, we’ll consider NOT sending it to collections.» Consider NOT sending it to collections?! More like don’t waste your life on that in the first place, it’s not like payment was overdue for two years! What the hell is that?!
Every damn day the fools from the fool company calls/​harasses/​threatens/​maliciously haunts us with, «Payment is due, payment is due, your account is already in collections, we will increase your rates if you don’t pay.» How about you get a taste of shut the F*** UP, Comp-​A** Management and stop raising your f***ing dues, you ripoff cowards??? Ripoff cowards who DELIBERATELY and RECKLESSLY blast your dues to unreasonable amounts!
Don’t EVER go to them if you need a property management company, those F***ING entitled creep imbeciles and crooked extortionists. I’ll visit you all in Hell, scumbags, but before you go, make sure you go suck a d*** or two! You know why? Because even MONKEYS do a better job than you!

I don’t normally write reviews, but this company is TOTALLY incompetent and irresponsible!
I have properties in several cities, managed by different companies.
Compass Management is the WORST!!!

If you’re a landlord or HOA and you want a company that treats your tenants like dirt then this is the property management company for you. What’s disturbing is their total lack of cooperation with local law enforcement by failing to provide security video of criminal suspects in a timely manner (3 months after the request is not adequate). The Rancho Larios development in San Juan Bautista is the most crime ridden «gated» community you can find because the bad guys know it’s a soft target. This condition is the result of poor leadership by both Compass and the HOA Board.

I have lived at Santa Teresa Townhomes No. II for the past 39 years. I served on the board many years ago. I am not sure when we moved to Compass Management, but I have never had any problems working with them. I rented the club house several times a year and the ladies at the front desk have always been professional and polite. Not sure if I have been just lucky, but I have no complaints.

All of the reviews of one star and threats of zero stars are pretty accurate.
Inept and incompetent are the hallmarks of this company. The HOA manager we had (Craig C.) was completely incompetent, to the point of laughter.
We asked for service, but received nothing but excuses.
Stay away from this place and take your business elsewhere.

Everything about this management is awful! The HOA fee is ridiculously high, every month I have to pay them almost $ 500, and yet they don’t fix sh*t!
If you go to their office and talk to them about anything, they always have the worst attitude it’s like I own them money. Seriously? I hate these people so much!

I wish I could give them zero stars.
For some reason, my HOA board thinks this is a good company to go with. What a joke! I have been meaning to write a review on them, because so often I encounter issues… and I had initially decided it was not worth my time to do so. Well guess what? Now I have loads of time because of Compass Freakin Management.
Their website randomly quits and does not work. I have been spending 3 hours trying to request a parking pass for my sister (it is now 11pm) so that my HOA does not tow her car away. The website refuses to load, it logs me out, it changes the options in the tabs… it is satanic.
Avoid using this company to manage your property — and if you are part of an HOA board, look at the stars this company has accrued. It is criminal to sign your community up with such a low-​ranking organization.

I agree with all those who have said they would give zero stars were it an option. I have owned, lived in and now have a family member living in a condo at a property that was, until recently managed by Compass Management. I’ve owned this condo since it was built in the late 90’s and the original HOA was OK from what I recall. No bad memories anyway. Unfortunately there was an employee of theirs who went out on his own and started up Compass Management. The deck was stacked, and there we all were stuck with Compass. Manipulating the board to get what they want was their MO. They are unscrupulous, greedy, totally unconcerned with the customer or anyone except of course their banker. I also had experience at my previous job with them, where they were the customer. I told my Sales Rep to tell them to pound sand. They were THE WORST, CHEAPEST, MEANEST and most DISHONEST customer I personally ever had to deal with. I was in a Senior Sales Management position with the same, multinational organization for 30 years. My poor sales rep was beat up, abused and taken advantage of. I share this with you all so you get a real flavor of what these people are like. When they are the customer, the ball game changes big time. The only thing consistent is they remain the abuser. I just opened my mail and found that there is a new management company now in place but from what I am seeing on Unilocal they don’t seem a far sight better. (The logo looks familiar, not sure but this might be the same HOA we had when this place was first built.) Time will tell, they don’t have nearly the number of reviews, just 6, but half of them are 1 star. Is it the industry? Again, time will tell.
Update…same rude people. I called them accidentally, thought I had the new PM in my phone. Realizing it was the wrong company I asked if she could please give the name of the new company. She said ‘I no longer have that information.’ REALLY?

There’s not much I can say that hasn’t been said here in terms of the horrible customer service. They’ve fashioned themselves an amazing bureaucracy and as far as I can tell, everyone sits back and enjoys the ride. They do the least they can with amazing expertise. Do what you can to not involve yourself with this office, as it will likely put you in a bad mood.

They are the worse management team.
You talk to them tell them you have sent the check in… if they don’t get it they do not bother to call you back to tell you.
You have to keep emailing them and calling them. They have to take permission to do the smallest thing.
You write letters for them to pass on to the board. they don’t do that.
I will be attending my next meeting to make sure I ask to fire them.

Compass manages the Townhomes I just moved into and while I’ve only been here 3 months they’ve been very responsive to all our requests. I needed a letter to run some cable along the outside of the building and they were very quick to respond. Within the same day in fact. So far so good.

**UPDATE** I eventually moved out of my purchased condo to remove these evil SOBs from our lives. Too much time and energy spent on idiots. Woot!

Not only is the company unprofessional, but they don’t pay the property management bills. Where does the money go Compass?

They rob you and give you little for it. Have raised fees twice since I have lived there in 4 years. Most ridiculous HOA fees I have ever heard of in San Jose. Always being super particular about how you park your car — you can’t back in… It is petty. Sending me fines for things I have never done. My downstairs neighbor left some stuff in our carport. I got charged for it. Had to take my time and call these people for an issue that had nothing to do with me. I hear they are trying to raise fees again… fabulous.

Yay, this will be my last review of Compass Management.
This company resigned and gave our association 30 days notice, at our annual meeting, and did not even have the class to hand the resignation letter to one of the new board members. It was already prepared, dated, signed, and handed to a former board member.
If you want a property management company that responds to homeowners in a timely manner, communicates consistently with all members, follows up on complaints and maintenance issues, and is professional in all communications, then look somewhere other than Compass.
Thank goodness, we will never have to deal with them again!

This company is not that bad to deal with, They manage the properties in Coyote creek, nearby Basking Ridge Townhouse complexes… They are approachable, I had to get keys for my renters, for the outdoor facilities etc. they were helpful, location however I passed twice, was kinda hard to find.

I agree 100% with Elisa H., who posted below: «Overall this company seems to do a great job at collecting fees, but little to manage the property and nothing to manage the expectations of the homeowners. If I could give zero stars, this would be a company that would deserve it.»
I would add that CMG does not do the Association, the board of directors, or the homeowners any service by not knowing or following; our Associations Governing documents (CC&R’s) and California civil code. By not staying up to date on retaining of meeting minutes.
We switched to them for «better handling of our community documents, better handling of Association/​Homeowner communications and unit files, and for overall data retention and access. We got snowed on their sales pitch!
Would not recommend!

I have called Compass Many times to have someone come out and fix our EXTREMELY HIGH WATER HEATER DOWN. I have called to complain I have left several messages for Dan and I have never received a call back. I even called my landlord to call for me and he wont do it cause he doesn’t like to deal with Compass. All I know is when I buy a place I will make sure I do not Have Compass as an HOA or Not have an HOA at all. Buy a house. RUDE and completely unacceptable.

The management team is a JOKE.
Their main goal is to seperate you from your money. Some of the ladies at the front counter are great. However, the painful property manager and owner is a nightmare to deal with. They have this perception that the homeowners are all immgrants and not worthy of any professional courtesy. I spoke to the property manager — Bud Spudafore on many occassions and he is just simply lazy and arrogant. When our newsletter stated that he was out on medical leave, many of us secretly prayed that he wouldnt return. But luck was not on our side, he is back. Maybe next time he’ll take that permanent dive.
Two of the Board Members are part of the Developer (Mark Robson & John Garcia). No wonder why so many items that were on their original improvement plans before the site was constructed, never got completed. What are they suppose to do, report themselves to the City? The neighborhood is loaded with infractions, but HOA would rather look the other way because any cost to repair anything comes out of their pockets.
I looked into ways of firing your HOA. However, the process has to start with the board members. In this case, they are pretty in on the deal together. The board members would have to make the decision not homeowners. Its possible, but unlikely this would happen unless the homeowners elect new board members. Hopefully this will happen soon.
By the way, the two board members don’t even live on the property. They might have an investment property they rent out…
This is the only way they can keep themselves on the board, by claiming they are one of the homeowners. hmmmmmmmmmmmmmmm

Unresponsive and rude.
This company is as frustrating a it is useless. I had a sprinkler that was constantly spraying my car (in my assigned parking space) and it took 3 emails and 4 phone calls to «fix» it. Weeks later I have water spots on my car and the sprinkler was never fixed. The assigned manager to our neighborhood (I won’t mention his name) is impatient and rude with little people skills. They have not resolved a single issue since I moved in 6 years ago.
I agree with the other reviews that they are unresponsive and care more about collecting money than solving problems.