Cre8 A Couch

Great place to shop for furniture and great location in Willow glen ! Delivery was on time and now I’m sitting happy ;)

Never EVER EVER EVER order a custom couch form Cre8acouch!
We had what has probably been the worst retail experience of my life attempting to get a custom couch from Cre8achouch. Our order was messed up and delayed so many times I don’t think they are capable of doing any custom work. For a $ 3600 couch we were certainly expecting much more.
We ordered our couch with chaise lounge and ottoman on August 27^th, it was finally ready December 29^th, still not correct, but at this point we just gave up. When we ordered originally we were told to expect a 4 – 6 week wait. Right at the 6 week point I called to see how it was going, we were told that it was ready to go. When we looked at the pictures we could tell right away it was made wrong without the piping (bead around the cushions) but had tufting (buttons on the pillows). They apologized and said they would fix it and refunded $ 200 for the inconvenience, so not too concerned at this point…
Then we went into a cycle where it was going to be ready but kept getting delayed. We would get a promise it would be ready, then when that time came there was always a new excuse. My absolute favorite was that the shipping company was slow due to the holiday… since when do truckers get Halloween off? It finally showed up the second week in November but there’s more.
The only custom dimension we asked for was to have the couch depth 3″ shallower; this was critical and wrong. The ottoman was also 3″ too short, they tried to tell me it was the buttons on top of the ottoman that made it shorter, nice try. They did agree to make a new couch with the right dimensions and acted like this was a huge favor. I was told this would be their top priority.
Nearly two months later the excuses started again. It finally shows up and both sides of the are made to the shallower depth. Between the two units we were able to make one correct couch but the new ottoman is one inch taller than the couch. At this point we just gave up and decided to live with it, hopefully we don’t regret that.
I found the sales staff to be quite difficult and rude in dealing with this whole mess, I would only get results when threatening to cancel the charges on my credit card. I would never use these guys again and warn others to proceed with caution.

I absolutely love my leather couch that Dustin put together for me! While we did run into a delay, Dustin and Shane both constantly kept in touch to update me on the status of my order. Delivery guys were about the most professional and friendly I ever dealt with, and cared greatly to insure they don’t cause any damage to my home or my couch. I would work with these guys again and highly recommend them.

UPDATE!
My first couch was awesome — a truely great piece– today the next one came today and I am blown away at the quality design and feel of it. My hats off to Shane and Dustin great work there’s no way I could be happier for the money spent

Did I ever make the right choice by coming here and being greeted by Dustin! He was very patient with me and helping me choose the perfect couches for my home!
My couches were delivered today and I am so pleased and very happy with the beauty, structure and quality. I am also happy because the delivery date was supposed to be after Christmas and lucky me got a nice surprise today!
You won’t be disappointed by going there, excellent customer service, not pushy, and exceeded my expectations!
Thank u so much!

Excellent customer service!!! They will go above and beyond for you. Loved that I could design my own couch and not settle with something from a department store. Our couch even came in a couple weeks earlier then expected!

We bought our couch from here and were thoroughly impressed with the quality and style of the couch that was ultimately delivered to us. We were able to make something luxurious and something that fit our style (orange leather with very deep seats and a large ottoman). The couch is built in LA and is «corner blocked, glued and screwed» and as we saw while it was being delivered is high quality. It’s also gorgeous (see picture).
My advice when shopping here is to have a good idea of how much custom couches built in LA cost and get a quote from a couple other vendors (e.g., there is a similar place in Menlo Park) before going in as pricing is very negotiable and their intent is to get a healthy margin out if you. We had gotten quotes from four or so other couch places in the area the week before we visited this place. They will also use mildly hard selling tactics (e.g., while we were about to walk out and honestly consider their quote the rep said «what price can I set that will have you buy this couch before leaving»). While the selling is a little hard it also means they want your business and will meet you at a good price. Knowing how much it actually costs lets you negotiate down to a reasonable price. This is why you have to have other quotes for a similar couch. When all was said and done our couch cost us $ 5.5K which is superb for the quality and style we got.
Building and delivery took about 8 weeks for a large leather couch.

Hands down the BEST QUALITY couches on the market! I have been looking for 3 months and have done extensive research on how couches are built. Cre8acouch has the best and they are well priced too. My sectional sofa got delivered last week and it fits perfectly. I got to design it how I wanted it and it came really fast. It only took 6 weeks from when I ordered it to have it delivered. Cre8acouch has a customer for life. Run here to buy your next piece. The owner says they have a store in San Carlos and Burlingame too.

After many hours looking for a couch for our new home, we stumbled across this place while grabbing dinner on Lincoln Ave in Willow Glen. Shane was really easy to work with and we designed a custom-​sized couch to fit our family room (and our family!) The price was reasonable and the quality looks good. I really do wish these guys all the best, as almost every other place we looked was selling «vanilla» couches in the regular sizes and the low quality materials that feels like it is weak right from the start. This product feels solid and strong. Designing was fun, ordering was a breeze, delivery and setup went smooth and we are very happy customers!

I ordered a custom couch and chair from Shane at the willow glen store. He went above and beyond to meet my criteria and guidelines and when my couch was delayed he loaned me one from his showroom. His delivery men Pat and Mike were friendly and accommodating and also were good repair men. I received excellent customer service and I love my couch and chair!

After months of looking for a new couch we decided to visit Cre8 A Couch. With the help of Dustin we had designed our perfect couch. We highly recommend Cre8 A Couch. Thanks Dustin we love our new couches.

I just received my new couch and couldn’t be happier. I was able to customize the configuration of the couch to fit my living room perfect. By far the most comfortable couch I’ve owned, and the whole process from start to finish was very smooth.

What a fool I’ve been to spend so much money over the years with cookie cutter furniture. I was able to design and shape my own couch with the cushions that I felt were most comfortable, for a fraction of what another store wanted to charge me for a couch of less quality. The turn time on making my custom couch was fast. The service was great and I didn’t have to haggle of the price because it was already unbelievable. I recommend EVERYONE looking for a chair or couch first visit the guys at Cre8 A Couch.

I was in the market for 2 new sofas. I’d been scouring the internet and catalogs for months but there was always something that I didn’t like about the sofas in the stores. (Wrong color, style was a little off, etc) I happened to walk by Cre8 A Couch and decided to check it out.
Looking at the sofas there I just took different elements of couches I liked to completely customize the perfect couch for me. I like a more contemporary style but the problem I mostly find in store is that they’re never that comfortable. Shane said I could customize how soft or firm I wanted the cushions and even have springs in them so they keep their shape better. The prices are definitely affordable compared to other furniture stores.
Shane was a pleasure to work with and the utmost professional. He told me what to expect during the process and made sure to keep me in the loop with any changes. We got our sofas and absolutely LOVE them! The sofas have really completed our living room. My husband keeps talking about how great they look and how comfy they are. I highly recommend Cre8 A Couch!

We had nothing but the best experience here! Couch is just perfect, and so was the customer service! We wanted to find a couch that could be produced without being treated with flame retardants, and that was hard to find. With Cre8 A Couch they worked with us to make that happen, and it was custom made to fit our space too! It was definitely affordable for what you would get if you compare to other furniture stores like Pottery Barn and Crate and Barrel — and it is custom to just what you want! In addition it is made right here in Southern California, so it even arrived earlier than the expected ship date, and in less than a month! Can’t speak more highly of our experience with Cre8 A Couch!

Our new couch was delivered today and we love it! It was made to our specifications and delivered to us on time as promised. Everyone from Shane to the delivery guys was so nice and professional. A great experience — highly recommended!

Beautiful, custom couch at a fair price… we love it. Shane is THE man. Friendly, knowledgeable and never pushy. Why would you go anywhere else? We can’t wait to design our next piece.

Love love love our sectional. We customized all the features; size 12’and 6′. Seats are wider which make it so comfortable. We even were able to select the hardware and fillings!!! We got it when it was promised. No one else has a couch like ours!!! Thank you CRE8aCOUCH