Crest Optometry

Will admit that Crest used to be awesome back in 2013 when I last visited, because it felt like Dr. Pham and her team cared about every aspect of the eye check up process (details were carefully taken care of and customers were king). But 3 years in, Crest seems to be on its high horse now, probably because it has a more established clientele, and losing a customer or two is not worth their time.
Here is my recent bitter-​sweet experience (Jan 2016) that warrants such a bitter review — Prior to my eye exam, I was quoted a co-​pay of $ 10 by Dr. Pham’s assistant, who did not mention to me that my VSP coverage does not cover the contact lens fitting (it only covered the general eye exam). All was well during the eye exam, until Dr. Pham asked me about doing a contact lens fitting as well. Assuming that my co-​pay was still $ 10, I didn’t think much of it and went through with the extra piece of the exam — mind you, no one clarified to me that this would raise my cost by another $ 72 (not Dr. Pham or her assistant). And frankly, I never thought I needed to clarify this, since Crest used to be all about keeping customer costs as low as necessary — they always cared to keep each patient informed, so why worry (at least that was my thought then). Anyways fast forward a bit — Eye Exam and Contact lens fitting over, I was led to the cashier, where I was presented with a bill for $ 82! I paid the extra $ 72 for the contact lens fitting, but complained about this to Dr. Pham prior to leaving. Here is what shocked me – although Dr. Pham apologized, and said she would correct her employee’s action henceforth, she did NOTHING to rectify my situation — it hurts a little now that I have to pay the price for her employee’s mistake. Not a big mistake, but put yourself in my shoes, and judge if you’d feel any different.
Overall, Crest is good (it would unfair of me to forget the big picture here), but they don’t feel like they did back in 2013 where they cared about every single customer. I suppose my review is just another drop in the ocean, so they won’t even bat an eye lid.
Two bits of constructive criticism going forward — clarify all charges before you go through with your eye check up or you may not know what shows up on your bill. Don’t expect the kind of care that you may get with a smaller clinic that cares about each and every customer — that ship unfortunately seems to have sailed as far as Crest is concerned.

Dr. Pham and her team are the best. Love their attention to detail at every step of the way. One word… AMAZING!!!

Very clean operation — everyone is super nice. They give a very clear explanation of the insurance benefits and try to make sure you make the most out of it. Very professional. I would highly recommend them.

Just had my eye exam and couldnt have asked for a better experience. Dr. Pham was very patient and helpful. Was very satisfied with the selection she had for frames. Would highly recommend her to my friends and family!

As for glasses, it’s kind of like buying a car. I went in expecting to walk out with nothing or if anything, maybe a used compact car. But instead, I walked out with a brand spanking new… well, compact car still. But, at least I got power windows, mud guards, and a year of Satellite Radio!
My whole life I have never worn glasses. But, I have been noticing that I’m having to move things around when I read. Could be old age… uhm, better age… or maybe I might need glasses. Trusting good olé Unilocal,I stumbled on Crest Optometry. Wow, 5-​stars! Can’t be all that bad!
Making an appointment was easy. I called, gave my insurance info, and they scheduled my appointment, which was about 2 weeks out. Before my appointment, I filled out some paperwork online, so I would be stuck filling it out a hard copy at the office. Works for me! I got email and text notifications a few days before my appointment, which was great, because I forget due to my old age… uhm, I mean, because I’m swamped at work.
When I get to my appointment, I check in and then Elaine (I think that was her name) goes over a few forms (by iPad to make it easier) and off we go to a few preliminary tests before seeing Dr. Pham. Easy Peasy.
After a few minutes, I see Dr. Pham and we go thru the usual eye exams like reading this line and that line, cover this eye and look at this over here, numbing your eye balls… wait, what?!? Numbing my eye balls? This is where I turn into Rachel from Friends! But, just like her, I don’t want a glass eye, so I okay the drops. No big deal. Felt weird, but no problem.
Dr. Pham was very personable, answered all the questions I had, and explained everything to the Eye Doctor wuss that’s known as Jamie. She prescribed computer glasses to me (I didn’t even know there was such a thing) and she showed me what it would look like thru them. We then went out and she personally went thru some of her recommendations in terms of frames. She didn’t try to push the most expensive ones, but she went thru the ones that would make me feel comfortable wearing. After I chose a pair, the friendly Christina helped me thru the rest of the paperwork and other options. Again, she walked thru the options with me, but didn’t push the most expensive.
I pick up my glasses in about a week and a half. I doubt I’ll have to invoke the Lemon Law.

Dr. Pham and her staff were wonderful! My appointment was at 6pm and even at the end of the day, they were incredibly patient, knowledgeable, and friendly. Dr. Pham was careful to thoroughly explain why I might need to reduce my Rx, and checked in a few days later to make sure everything was going well. What a difference it has made! My eyes are far less tired now that I’m not over-​focusing. Other pluses: they use a nifty little gadget in place of that machine that blows a puff of air into your eye (so much more comfortable!), and she offers 3D imaging of your retina. All in all, a great experience! Referring others from our company to Dr. Pham.

Simple and easy visit. Everyone was nice and helpful, but The Dr wasn’t very talkative just all business. Overall I’d recommend this place, just not a huge selection of glasses.

I love crest. They are friendly sweet and courteous. I have issues choosing frames because the minute I take off my current glasses I am mr magoo. I can’t see myself or anyone else. They helped me choose a frame to fit my face and assisted me with my appointment. 5 stars all day

Whole lot better than the optometrists at PAMF. She was thorough, patient and answered all my concerns. Very professional and organized.

Since moving to the San Jose area 2 years ago, I relied on other Unilocal reviews to find Crest Optometry because of the convenience and great reviews it has. I have been there several times and just did my 2^nd year eye exam. Dr. Pham is very professional and answered all my concerns and questions to my satisfaction and also her support staff are superb! They offer a wide array of frames and sunglasses to choose from and they are just a pleasure to be with.
Their prices are reasonable and they accept several optical and medical plans.
A definite rating of 10! As long as I live in the Bay area, they will continue to be my sole provider… period!

Dr Pham is very thorough and explains everything in detail. No hurry at their side. Gives time to explain things to patient.
Staff is very well mannered and intelligent enough to do primary stuffs.

The best service I’ve ever received! Completely professional, knowledgeable and kind. They are very patience and will respond any question perfectly.

95 reviews and Crest Optometry still has a 5 star rating. And for very good reasoning.
First off, the office is small, but very clean and organized. A plus about the location is that it’s near Chipotle and Sushi Infinity with ample parking.
The staff is very friendly. They make sure that you feel welcomed and comfortable. And they have a sense of humor. Huge plus. I also like how they streamlined the new patient form by emailing an online form that you fill out before hand. This way when you get to the office, you don’t spend 10 minutes filling out a form.
Dr. Pham is very professional and knowledgeable. She makes the eye exams as enjoyable as possible and was very helpful in choosing out a frame that matched my face and explaining the pros and cons of each brand.
Also they do not try to push you to buy add ons for your glasses. They give you the option with an explanation of what each add on does. I really appreciated that.
Overall, probably the best optometry visit in my life. I highly recommend you stop by here for your next eye exam/​glasses. I’m more than positive that you’ll have a similarly pleasent experience.

Best optometry for kids and adult! All hands out for
Dr. Pham and staff. They were so patient with my son; and very prompt in their processes.

When I needed my first pair of reading glasses 3 years ago this was the place that I found on Unilocal in my area. Dr. Pham and her staff make you feel very welcome from day 1. They are professional, friendly, service oriented and have a great taste (picking the right glasses for me). I have gone back every year and I never even thought about changing to a different optometry because Dr. Pham and her staff are the best.
I even buy my sunglasses there these days.

The best outside of hospital optometrist ever. The receptionists and opticians they hire are professional and helpful. The optometrist is friendly and really knows her stuff. I’ve brought my boyfriend to this location too because of their spectacular service. And they’re really on top of their gadgets! iPad for HIPPA forms and credit card transactions with an emailed receipt of my day. Frames are decently priced and ophthalmic glasses and sunglasses always come back quick. Definitely a keeper! Tip: if you’re using benefits to get Plano glasses, be prepared to pay tax!

Very nice. Very helpful. Very professional. What impresses me most about them is that they’re never trying to make a hard sell on anything. They tell you your options, and allow you to decide what’s best for you without any sort of pressure.
I will continue to go back to Crest Optometry any time I need a checkup.

Recently joined Crest Optometry, and my choice based on the Unilocal reviews was worth it. Dr. Pham and crew were very helpful and pleasant to deal with. I also noticed they are more advanced in terms of using today’s techology with services and treatments. The previous optometry place I went to had half the examinations Dr. Pham would use on me. I’ve recommended this place to a lot of my friends and family, and I look forward to coming here for years to come.

love love love Crest Optometry and Dr. Pham! Everything about Crest appeals to my inner interior decorator and fashionista. Crest Optometry has great glasses selection, and the staff are super responsive, helpful, and friendly. They make me want to work there! In my personal opinion, Dr. Pham is the best optometrist you are going to find out there. She is very friendly, easy to talk to, accurate in her evaluations, goes above and beyond, and has helped me go from normal sight to super HD vision.
My fiancé got into a car accident last November, and one of the after affects was high pressure in his eye to the point where I was scared for his vision. He went to Dr. Pham after we did extensive research on Unilocal and were not disappointed. She took care of him, made him sit down which is a feat in itself since he is always on the go, and gave him medication and referrals to make sure that his eye health was out of danger. He also got fancy Oakley’s that he likes which was an added bonus. Because of this and so much more, I don’t hesitate going to Dr. Pham and refer her to anyone that wants super vision and good experience with their optometrist.

I remember I found this place awhile back but never remembered to go get my eyes checked until recently to where my wife needed her eyes checked and she came upon Dr. Phams place.
So she went and said she really really likes the place and so since old age is getting to me… jk I’m only 28 but still. I needed to get my eyes checked.
After all the exams were done. I went to look for some frames and to be honest, I didn’t expect to find any that would fit my big head haha and lo and behold!!! They had something that fits! And hot dog I look good in them hehe.
Her staff did an amazing job handling my request and up. Will continue to come by when needed and will recommend this place to anyone.