D&M Towing and Transport

These guys are a bunch of crooks. I was rear ended in a three car accident. They charged me for the time they used on getting the other driver’s car out of the embankment. My car took about 10 minutes to hook up and another 10 to tow to my house. I don’t think $ 275 for 20 minutes of work is quite kosher.
I was reimbursed for all of it from the insurance, so don’t think this review is just about the money. Their business practices are shady as hell.

If I can give a zero star, I will do it. What the heck did Geico referred this idiot company to me. Put me on hold forever after getting my info and not giving me a quote… I hang up and call A-​1 Road service which turned out to be a great idea. Unilocal reviews rock.

Not only has the only experience with this company as a customer been less than satisfactory but I am now living in an area where one of the owners /​drivers lives… Poor Service to start and SCOFFLAWS as well. I have been sending photos, almost on a daily basis to SJPD’s Parking Control and Code Enforcement Departments documenting their constant failure to follow the simplest parking regulations in these neighborhood areas. They constantly park their large flatbed trucks in the red zones around the Santa Theresa Swim /​Racquet Club and the Santa Theresa Medical/​Executive office complex, including parking these monsters on the radius of the corners… the trucks are way to wide to be curb parked in these residential areas and the management of this company could not care less.

When I wrote this review, I really want the business owner and his driver to really slow on Pacer Lane which is a small driver way to get to the main road before they can speed up. One of their drivers have ran over and killed two dogs within a week and one of them was mine. We were in a lot of pain and sorrow. I have talked to the Sheriff and Santa Clara County about this matter so they will soon have a speed check on this business. I have talked to the owner and he bluntly ignored all my suggestions. Jacking people’s cars to get money and killed innocent animals are really bad. What else do you guys want to do ??? Slow down before you guys will kill somebody else on that driver way. Making money is one thing but caring about other’s life is more important in the eternity guys !.

No complaints. My roadside assistance company dispatched them for a tow. The driver arrived about 45 min earlier than expected and after a little troubleshooting agreed that it needed to go to the dealership. Courteous and smooth.

One star review for a horrible experience my friend had. We will update the review once the company contacts us and resolves this issue. My friends experience:
«
My car was parked (yes illegally) in front of my friends garage, and when I was leaving her house, I was surprised to find my car in the process of being hooked up to a tow truck. The guy told me that in order for him to release the vehicle, I needed to pay him a drop fee of $ 102.50, but that only the registered owner had the ability to do such a thing. I told him I was not the registered owner, so he suggested I call my dad. My dad immediately left the house and was approximately 5 minutes away when the tow truck guy decided he was ready to take my car. I asked him how much it would cost to release the car from the pound, and he repeated, $ 102.50. I pleaded with him to wait 5 extra minutes for my dad, as it would save my family a lot of time and money to avoid the impound lot, but he simply ignored my words and began to drive away. He didn’t even tell me where he was taking the car until I chased him down on foot and made him roll down his window. My dad arrived 5 minutes later, and he drove me, distraught and frustrated, to the impound lot.
We found my car still attached to the tow truck, and the man behind the tow inside the building. To my excitement, I found that the fee to release the vehicle had quadrupled since we had last spoken in front of the house. Apparently, the company demanded a $ 200 towing fee, along with a $ 85 storage fee added to the balance the moment the car came through the gates, making the total a clean $ 387.50. We were being forced to pay an extra 300 bucks, simply because the tow truck company refused to wait a few minutes for my dad to pay the drop fee. Because of his impatience, my family was taxed gas, time, and money, driving to an impound lot 15 miles away, with, ironically, no parking.
At this point, I don’t really know what to do. Throwing ethics to the wind, the worker for this company blatantly ignored my appeals, refused to wait for the owner who he himself suggested to call, just to profit off of my family. If I had not been a kid, I’m sure this man would have treated me with respect as a licensed driver and would have considered cooperating.
I’m going to appeal to the city, if not to refund the $ 285, to at least spark a change in policy for these towing companies. My family was robbed today, and if I can stop that from happening to more people, I will.»

My car was parked (yes illegally) in front of my friends garage, and when I was leaving her house, I was surprised to find my car in the process of being hooked up to a tow truck. The guy told me that in order for him to release the vehicle, I needed to pay him a drop fee of $ 102.50, but that only the registered owner had the ability to do such a thing. I told him I was not the registered owner, so he suggested I call my dad. My dad immediately left the house and was approximately 5 minutes away when the tow truck guy decided he was ready to take my car. I asked him how much it would cost to release the car from the pound, and he repeated, $ 102.50. I pleaded with him to wait 5 extra minutes for my dad, as it would save my family a lot of time and money to avoid the impound lot, but he simply ignored my words and began to drive away. He didn’t even tell me where he was taking the car until I chased him down on foot and made him roll down his window. My dad arrived 5 minutes later, and he drove me, distraught and frustrated, to the impound lot.
We found my car still attached to the tow truck, and the man behind the tow inside the building. To my excitement, I found that the fee to release the vehicle had quadrupled since we had last spoken in front of the house. Apparently, the company demanded a $ 200 towing fee, along with a $ 85 storage fee added to the balance the moment the car came through the gates, making the total a clean $ 387.50. We were being forced to pay an extra 300 bucks, simply because the tow truck company refused to wait a few minutes for my dad to pay the drop fee. Because of his impatience, my family was taxed gas, time, and money, driving to an impound lot 15 miles away, with, ironically, no parking.
At this point, I don’t really know what to do. Throwing ethics to the wind, the worker for this company blatantly ignored my appeals, refused to wait for the owner who he himself suggested to call, just to profit off of my family. If I had not been a kid, I’m sure this man would have treated me with respect as a licensed driver and would have considered cooperating.
I’m going to appeal to the city, if not to refund the $ 285, to at least spark a change in policy for these towing companies. My family was robbed today, and if I can stop that from happening to more people, I will.

Worst experience! After being dispatched at 1215AM on Saturday morning, they finally arrived at 130AM only to leave once we reminded them that the insurance was paying for the additional charge that was needed to tow us home. He just got in his truck and left without saying anything. Unbelievable.

This was one of those beyond great service experiences. Broke down in a very dangerous spot on the highway. I was lucky d and m was dispatched (the dispatcher was professional and awesome too) and even luckier to get Dave. He risked life and limb (literally) all with a smile to get my car out safely. He followed up with a phone call with all the details about how he left my car at the dealership and filled out all the paperwork for me (it was after hours). He then sent a text, with detail about how he returned my towing items back to where they belonged. Who would have thought that one of my best service experiences in a long time came from road side towing. Kudos Dave and the team at D and M.

I normally don’t write mean/​nasty review BUT this is the exception. Money hungry assholes! People with no education making their money! I mean look stupid but hey robbing everyone blind so not that stupid.

I give this place 1 star. Why? Because the tow driver towed our truck «Ford Ranger 2000» to Sunnyvale. I checked to see if the tow driver put the key under the door. and the tow driver decides «NOT» to put the key there. and instead, He decides to leave the truck in Sunnyvale. The tow driver lied to me. Plus, I have to call a Locksmith tomorrow. This is BULLSHIT!!!

This company is completely awful. I wonder why insurance companies would give them the business. My experience with the towing service was no other words to describe. They hired bunch thugs to provide us the terrible services and even threat us too. When you call to complains, they never contact you back. I hope all the insurance companies terminate them out of roadside assistant.
«They don’t deserve even 1 star»

Yee gads, I have never used this place to tow my vehicle and I never would. I was driving over Hwy 17 from San Jose to Santa Cruz and had the misfortune to share the road with one of this company’s trucks. Large flat bed with a newer car on the back. This guy was speeding, weaving in and out of traffic, tailgating… very unsafe! You would have thought he was driving a Porsche instead of a large flat bed truck with another auto on top of it!
Luckily he did not cause an accident (at least while I could see him) but I was so annoyed that I called the shop and told the owner about it. He asked me all the particulars (day, time, what kind of car was being transported, etc) and said he would document it in the driver’s file. Dude, you need to call that driver on the carpet and have a serious talk with him. Bad for your business.

I give it 0stars. I was told it would be an hour for them to come. It took them over 3 hours while I was stuck on the side of the road with my 5 month old daughter. Horrible servive

DONT CALL THIS PLACE! tow driver agreed to $ 200 cash to drop the car, said he had to turn around and would unhitch and drove off. stupid lying acehole.

Came to my dealership in Los Gatos to deliver a vehicle. The driver was being trained lack personality and knowledge of truck and equipment. I asked if he could jump start a car that they just delivered. He asked the passenger who was training him (who never exited the truck, was talking on his cell phone), the cell phone talker/​trainer said they don’t have time to jump start the car. Great trainer on how to be lazy and not provide good service.

Would give NEGATIVE stars if I could!!!
This place is HORRIBLE!!!
We were towed from our neighborhood (still don’t know why!!) by them to their shoddy lot.
The bad & the ugly:
1. Finding the office took knocking on doors of 2 other businesses because their office is behind a closed gate. When we drove in the (only tall white) guy was an A – HOLE and said to move our (untowed) car because it’s private property. (Didn’t get a name.)
2. Parking is a ways away and there are no signs to show where or where not to park. (I didn’t want our other car towed 10 feet cuz of being parked in the wrong place!)
3. They wrapped the driver’s side seat belt around the steering wheel and then buckled it and left it that way for days! What the!!!
FOLLOWED UP (re reason for towing on Wed AFTER paying over $ 350!!)
1. Guy said he had a photo of our car by lot 14 at Timberwood apartments. That’s *10 MILES* from where the car was!
Based on another review that someone’s car was towed to the wrong repair shop, I’m not so surprised they towed the wrong car!
They’re either thieves, liars, or idiots. Maybe all of the above!

Truly AWFUL! D&M was contracted to pick up my car through my roadside assistance insurance coverage. My insurance did their part and set it all up. It was a Monday and a very busy traffic day, so when the truck wasn’t right on time I didn’t stress about it. When the truck was 20 minutes late, I called to check status and was told that it would be at least another 30 minutes — eh, ok (I’m still not stressing). The driver finally shows up and barely utters a word other than to ask «What’s wrong with it». I asked the chatty driver if he knew where he was dropping my car, to which is clearly recites the address I gave the insurance company. I confirmed the name of the shop with him, thanked him and thought all was well.
Then, we got a call from my mechanic informing us that the driver dropped my car at the WRONG SHOP! Not only did the driver not inform anyone that he was leaving a car, he just LEFT THE KEYS ON THE FLOORBOARD and took off. I was lucky in that my mechanic knew my car would be there so when he walked out and saw it parked AT THE WRONG SHOP he called right away to find out what happened.
I called the office as soon as I found out and asked to speak to the owner or a supervisor. The older lady on the line wasn’t very pleased (read: she was RUDE!) and wanted to know why I needed the owner. I told her that I wanted to discuss the fact that their driver left my car at the wrong auto shop and she immediately got defensive and REFUSED to give me the name of the owner or a supervisor. Um, seriously lady…
If your insurance company contracts with D&M refuse that company — show them this review, hell have them contact me and I will tell them myself. I already filed a complaint with my insurance company’s roadside assistance group.

D&M Towing will run you over!
Last Friday morning, I drove to bank of American on McKee Rd, I parked at the cube side and didn’t see this is a red zone parking. After I done with ATM machine in 30 seconds, I turned around, saw D&M towing was putting the hood on my car behind my back 3 feet away. I got back into my car while the driver was doing that, the driver saw me got back inside my car then yelled at me to get off, when I just opened the left side door and put one foot on the floor, he started to pull my car, I hanged half my body on the car seat and I tried to get back inside my car, he started to move my car fast and he yelled at me: «Pay me cash or I will run your foot over!»
How dangerous these company! I called their office for 2 hours and they didn’t response, so I called the police, since I didn’t get hurt they let the driver go but they suggested me sue this company for life threatening, this was a nightmare and I almost lost my foot!
Be aware D&M Towing, they will run you over as the driver said!!!

These people are complete idiots. Do not use them. They curse and make death threats. They hire drivers who dont know how to drive and scream at people on the road. Then take off like little girls.