Disaster Kleenup Specialists – San Jose

Do NOT use this company.
Back in February we suffered storm damage that resulted in a leak in our kitchen ceiling — the source was a leak in the housing around a 2^nd story window in our house. We called our insurance company, and they referred DKS, as it was one of the contractors they use. They sent one man out to supposedly give me an estimate for repair. The first guy couldn’t determine the extent of the damage so a second guy, Rodney, came out 2 weeks later. When he left he told me that their company would be contacting me to schedule a time to complete the repair of the kitchen ceiling. After a couple of weeks of hearing nothing I called Rodney back, and he assured me that someone would call right away. No one ever called. Meanwhile, some completely separate roofing company who was sent here by DKS came out. We knew it wasn’t a roofing problem, but I had the guy come out anyway. He confirmed what we had originally been told: it was a leak in a window housing, not a roof problem, but came up with multiple other mandatory things our roof «needed» (we had a $ 900 roof repair last winter from a separate company which was very thorough and we had no leakage during the El Nino winter from the roof). I then called the insurance company back, and they made MULTIPLE calls to DKS to request that someone schedule the repair of our kitchen ceiling. When weeks went by and no one called back at all, I gave up on them and investigated other companies. Clearly this was a case of the job being a small one and DKS couldn’t be bothered.
Today a woman from DKS left me a voice mail saying they received a $ 600 two-​party check from my insurance company but they needed to collect the $ 500 deductible «for the work they did». I called her back and informed her that YOU NEVER DID ANY WORK, NO ONE EVER CALLED ME BACK TO EVEN SCHEDULE ANYTHING, AND NOW YOU’RE TELLING ME I OWE YOU MONEY??? She made all sorts of excuses: they project manager had «trouble reaching me» (funny: he had the same phone number for me as she did, which miraculously worked just fine when it came time to ask me for money.)
My insurance company is USAA — -the best insurance company in the nation, available only to military officers and their families. It’s troubling to know that this is how DKS treats military personnel. I have recommended to them that they remove DKS from their list of recommended contractors. I hope that a manager and/​or the owner of this terribly-​run company reads this.

The dishwasher in my rental unit overflowed and caused water damage to the kitchen and into the wall leading to the garage. I decided to have the cleanup and restoration work done by this AAA recommended firm.
Since this was my first experience with water damage, I was reliant on the company’s expertise. I found everyone I dealt with to be courteous, knowledgable, and responsible. I was especially pleased that the persons in charge of each stage were easy to contact by phone, willing to answer questions, and kept me updated on the progress.
I want to point out that Rodney, who performed the drying procedures, was especially helpful in making this experience less stressful. He was patient, supportive, and responsive to my many questions. I felt very confident that with the work ethic he displayed, he would do the good job that he did.

I happy with the great service that Ray Lopez and Eddie provided after my my kitchen got soaked from a leaking pipe. They went the extra mile to make sure that everything was dried out! Great team!

If you are looking at using this company, think twice and get a second opinion! It’s a shame that I have to give this company any gold stars at all. They deserve to be reported to the BBB and nothing but caution signs should be used to describe this review. While putting up crown molding in our living room we noticed the ceiling had a small round yellowish circle not bigger than a quarter in our ceiling. We pressed on it and while it was not soft to the touch we knew that this indication pointed to a possible leak. We quickly called our insurance company AAA and they recommended we set up an appointment with Disaster Kleenup Specialists.
Water Technician Ray Garcia showed up to take a look at the «possible leak». He walked in with a digital moisture reader. He began to measure the moisture in the walls. He proceeded to tell my husband that the moisture levels were at 99%! Meaning almost fully saturated??? I quickly became skeptical because our TV and Art was still hanging soundly on the walls without movement. He wanted to begin work immediately that day! He wanted to break apart our new base boards and sheet rock and set fans in our attic. My husband stopped him and asked how long this would take? He said 3 hours. My husband asked how much time we had to figure this out. He wanted to share the news with me first and figure out our options with insurance and make sure this was all covered. Ray said we had a couple days. This was a Tuesday and Ray was set to come back on Thursday at 9:00AM. I stayed home on this day because I had some questions of my own. Not being a water damage expert this is where I feel like we were duped into rushing to get this done as quick as possible. We waited until 9:45 and Ray did not show up. We called the office and were told they would reach out to him and find out where he was.
90 min later still no word or call back. I checked the paperwork he left behind and found that we had a business card with Rays number on it so we try his cell. He answers and proceeds to tell my husband that he sent him a text in the morning that he would be late because he had another job to do? Ummm what are we 15 years old?
#1 you don’t send texts to customers, you call them!
#2 We did not receive a text, so good try.
My husband had his phone glued to him because he uses it for work constantly. At this point we both needed to get back to work so we tell him to forget about coming today and we need to reschedule once again.
I had a bad feeling about this, so I called another local company to take a look for me. This guy used the exact same meter plus did more thorough testing with water tools. Low and behold, we were told there was 0% moisture in the walls and there may have been some water that came through a flue vent on the roof but no water damage. We asked how it was possible that Ray showed 99% on his meter. He said all he needed to do was put his finger on the laser, since the device reads moisture it pulled it from the moisture in his hand. To us unsuspecting laymen’s we wouldn’t known any better. We were told its sad but companies like this try to insight fear into customers and get paid from the insurance companies! Good thing Ray didn’t show up because this would have been one expensive mistake. Shame on this company! They have no morale compass! Our wall is great and we just had to paint the small spot on the ceiling.

Ray Lopez (The Lead Tech) and Jessie Hernandez came by to help me with my water damages. In order to dry out the floor they removed my linoleum flooring and toilet in my restroom. They were not only very professional and courteous but also very detailed at explaining the process and work. I would definitely recommend them to work on your houses if you have any kind of «Disaster Kleenup»! SOLID 5 STARS for them!

I was looking for an abatement company to work with being a General Contractor, I went to their website 6 days ago and filled in my information and answered all the questions asked. It has been 6 days and I did not received any response, so I called in and the receptionist transfer me over to the group in charged. My first question to her is, Who monitors web request and I asked her if she has my information which she looks. She said she had the request March 20 printed out and so I asked when do you plan to call me? She replied, I can get the information now and will hand over to the estimator when he is not busy.
I just said thank you very much, I will get somebody else. It made me furious though so I called again, and ask for the person in charge and they said they are not around so, I said isn’t this a corporation? and they said yes. How is that possible? Can you patch me through so I can leave a message to the CEO or Operations person? and they said they don’t have a phone number.
I guess this people that works for this company are just there for the paycheck and doesn’t care at all. Customer Service is very poor. I wish this company success !

I was referred to Disaster Kleenup Specialists from my insurance company following a significant water/​sewage spill at my rental home. They came in immediately with their Abatement Team and assessed the damage, set up drying machines, removed damaged walls, flooring, and trim. They were extremely careful and efficient, and very good at communicating with me. Following the abatement process, they went into the renovation phase, by listing everything in detail that needed replacement. I live in another state, so communication was very important to me. They assigned Robert Marshall, lead carpenter, to my case. Robert was excellent. He was able to assess the entire project, organize it, implement it, and manage all the sub-​contractors. I also had several change orders which I wanted done along with the renovation, and he had no problem folding that in to the rest of the work schedule. Everything was completed in a timely, organized, manner. Robert was excellent in communicating with me almost daily. If I needed anything at all, I made one phone call to Robert and it was done to my satisfaction. I must mention that not only am I an out-​of-​town property owner, but am also extremely picky about tight schedules and impeccable workmanship. I flew out to review the progress on the job 2 weeks ago, and I was completely satisfied with the work done at my home, and will not hesitate to call Disaster Kleenup Specialists again if the need arises.

I would give this no stars, if they allowed it but since they make you give at least one star in order to write a review, I’ll go with that.
We had some severe water damage in our home and had to move into a hotel for 4 months until everything could be dried out, repaired, replaced, etc. The insurance company brought this company in to pack us out because we had to literally evacuate our home due to mold issues and our health. When they packed us out, they told us not to take pictures of our kitchen and family room contents — that THEY would do so and would catalogue everything so that they would know exactly where to put things back when it was time to pack us back into our home.
However, when that time came, they suddenly «lost» all the pictures they had taken, lost the records, and then «claimed» that one of their employees had stolen the camera, complete with the chip and all the pictures of our belongs as well as the laptop that supposedly had all our information in it. We thought it sounded a bit bogus but no proof that they were not being honest. I even asked if they had reported this person and the woman told me there was an «ongoing police investigation» regarding the theft. (Since then, we learned that that was a total lie and that no such theft or police report had ever been filed against any of their employees.)
So, when it came time to put all our belongings into place, they conveniently did not have any photos and didn’t have a clue where things went. Fortunately, my daughter had taken photos anyway and she printed out 8×10 pictures of most of our cabinets and china cabinet contents — which she handed to the people who were to unpack us. And. .. wonder of wonders, they STILL did not put things where they belonged and MANY items were missing as well as damage to a piece of furniture!
We have been told on several occasions that they would take care of the damages as well as the missing items but then we hear nothing back from them. They call now and then to ask where the final check is and when we are going to give them their final payment. However, they have been informed via email as well as phone that they will receive their final payment when they take care of these issues.
I was told by one of their employees to «just file another claim with your insurance and they will reimburse you for everything». WHY should I have to do that when they were the ones hired by the insurance to pack us out and it would cost us another deductible as well as hiking up our rates? And all because they have thieves in their midst.
We were lied to repeatedly, disrespected oh so many times, our belongings were mishandled and I would NEVER trust anyone from this company ever again.
My suggestion to anyone who has any sort of home disaster? Tell the insurance company that YOU will do your own pack out and they can supply the boxes and pay for your time in doing your own pack out. That way, you don’t have to worry about being ripped off by unscrupulous people who prey on others’ misfortune.

We have had so many problems with this company. We had a leak upstairs so water damage was found and also mold from an older leak. Insurance company recommended them and sent them.
A job that should have taken 2 weeks has now been almost 2 months and barely half finished.
They say they will call and don’t. Any verbal appointments or agreements are ignored or forgotten. They are always so very sorry for the inconvenience and very apologetic. Twice no one showed up when they were supposed to and it takes hours to find out why. Another day wasted.
There are lots of excuses and reasons and blame to go around but no one will take full responsibility and make sure things get done. Several have said they would look into it and make sure things get taken care of and they have sounded sincere but days go by and nothing happens.
Have had to make sure everything is written now, email or contract, so there is a paper trail when something doesn’t get done.