DoubleTree by Hilton Hotel San Jose

Having read some negative reviews, I was a little apprehensive regarding my stay but was pleasantly surprised.
Front desk service and courtesy were very good both checking in and out. It was nice to see some personality behind the desk as well as efficiency.
Everything is oversize in this hotel from the lobby to hallways to the rooms. The hotel is about to be renovated in late 2016 but even if the room showed minor signs of age, it was immaculately clean and well appointed.
Pool access is convenient to the elevators and is deep enough to dive even if the sign says not to. Beverage service to the pool is not available all day but there is bar access right off the deck.
Restaurants and room service are quite expensive and $ 22 for self park is over the top. Having said that, the room rate relative to most local hotels is quite modest so looking at the overall picture, it is still good value.

Had security knock on my door and inform me my guest could not smoke on the balcony and they threaten to evicted me. Had to pay a 150 dollar fine for a warning. I don’t even smoke :(
Update: They charged me twice for my room. This place steals your money!
Update 2: It’s been 48 hours sense I’ve checked out and I still have yet to receive a refund for the double charge for my one room! I’ve spoken to the front desk and the finance department and both have «assured» me it will be refunded.
Update 3: 7 days after I checked out my money was refunded to me. 12 days after I checked out I was charged again! Sadly it’s a Saturday and I could only contact the front desk who said they would call back within a half hour with some reason as to why they charged my card again. That was an hour ago. Can’t contact my bank till Monday!

Just an update: 2 days after I checked out… my credit card was charged for 2 water bottles. It was only $ 5.44 but I would still raise hell if it was a penny. Anyone would be stupid to touch their over priced water bottles in the hotel room and for them to charge me for this made me dislike the hotel even more. I called and spoke to the Manager and she said it would be refunded after making it seem like I was lying stating that house keeping has a check off list and if was water was taken or even opened, I would be charged for it. Well guess what… house keeping obviously made a mistake!
SO IF YOU DECIDE TO STAY HERE… CHECK YOUR BILL FOR EXTRA CHARGES BUT HONESTLY YOU CAN FIND A MUCH BETTER HOTEL FOR THE RATES THAT THEY CHARGE.
Ok so I just stayed here again this past weekend. I like this hotel for location. It’s within 5 minutes to the airport, the shuttle is fast and free, and there’s restaurants inside the hotel. So A+ for convenience.
I was able to check in and pick my room using the Hilton Honors app. a day before arriving. Again… convenience is great! I selected a corner room with a pool view. I like being in a corner room because you only have 1 wall to share but the room I picked had a connecting door to the next room and you could hear your neighbors. Not only that, my front door had a pretty big gap under it so I was able to hear hallway noise and other stuff! Oh and the room I got this time does not come with a fridge and I cannot remember if it came with a microwave before but I didn’t have one this time. The only time I had a fridge was when I stayed on the 10^th floor… Club level.
What I have a hard time dealing with is the $ 22 parking per day. That’s a lot! I mean… I would pay it with no problem if it was a very nice hotel. The rooms are priced for a Hilton but it seriously needs some upgrades and intense cleaning. There were dust bunnies in and around the lights in the room and in the cracks of the ceiling. There’s an air conditioner vent in the hallway that’s filled with dust and a little bit of mold in the bathtub. I also noticed the balcony needs a good cleaning.
Aplus for convenience but a big thumbs down for dust bunnies and mold. I think for the price I’ve been paying to stay here… I could have booked at a better hotel. So I’m sorry to say but I will no longer stay here when visiting San Jose.

Super helpful staff, very friendly and can’t beat those warm cookies — but musty rooms, ceilings are stained, missing molding, sheets are stiff and itchy, our shower was stuck and it just smells old and smokey. Meh. We only stay when we need to be at the airport early so I guess that’s the price of convenience.

nice hotel. wifi is a pain to get into. Staying here after 2 weeks of military training good to have a long hot bath and sleep on a comfortable bed. got the military rate. Half a mile from airport. which i will be flying out tomorrow. love california.

When you book here it should read «room available with NO HOT water»
So many better hotels in the hood at same price. This hotel is shabby. Won’t ever stay her again!
When I checked in I could see the hotel décor hadn’t yet entered the 21^st century so I asked the front desk clerk if the restaurant had vegetarian food other than salad and she hung her head and said,“No, nothing.” Really? Any decent chef can come up with several hot vegetarian dinner dishes.
Then I get to room and NO HOT WATER. I ran it over 5 minutes (Cali has a serious water shortage and this place should be fined for some sort of code violation by the authorities). I called the front desk and she said she’d call engineering. That’s all. I had to ask her for the next step and expectations. Crappy customer service. Got it working that night. But then drumroll… it wasn’t working in the morning and the front desk guy knew all about this problem.
Huge boring room and I can’t take a shower!

I stayed here for on an entire weekend, which was paid for. Overall I liked this hotel, and felt right at home. When I checked in, I went to my hotel room. I saw on the table that there were freshly baked cookies, and bottles of water. The only thing that I did not like about this room was the fan, I turned it on and ended up getting sick. I will be back again. They also have a Starbucks, which was not that good.

DO NOT CALL THE CORPORATE NUMBER. My husband and I were trying to make a reservation and somehow we got stuck talking to some lady who either had literally no concept of the English language or had cotton stuck in her ears… Either way, getting the reservation made was a nightmare and at the end of the conversation she transferred me to the members line, where they sign you up for rewards stuff, EVEN THOUGH I TOLD HER «NO THANK YOU I DON’T WANT TO BE A MEMBER».
I can’t say I’ll ever be calling Double Tree for a reservation again.

The hotel is fine. Typical of what you should expect from a Hilton property.
The room was clean & quiet.
They have a shuttle bus to the airport.

Doubletree locked out my room at around midnight last night for «failure to provide method of payment.» Night manager couldn’t explain how I got keys without a credit card and ID and the clerk the next day confirmed that both were provided. When asked to open the room so I could get my wallet to provide payment (again) she refused to unlock the room until full payment was made.
After that ridiculous situation was resolved I paid the entire amount and demanded a receipt showing payment made, which I received. The room was again locked out today by the same manager. I can prove credit card authorizations for double the number of days of the stay…
So if you want to be subject to fraud and conversion of property, by all means stay at this hotel. For me, I’ll be filing complaints with the CA Consumer Protection Authorities, Hilton Corporate, and anyone else that will listen. And the video of the night manager yelling and bring completely ridiculous– yeah look for that on social media. You be the judge.

So I will break this down by price, staff and accommodations:
Price– I got my room for $ 140 for the night. So middle range for a room I would say– to my dismay this does not include parking which you will need to shell out $ 22 for to self park and $ 27 for valet. That is far too much. Most hotels in the area include the parking with the room or charge something relatively trivial. The breakfast buffet was also not included in my room.
The drinks here are very expensive– we are talking Vegas prices without the Vegas strength
Accommodations– their halls are very nice and for a company event I think this is a lovely choice. They had a good filet mignon that came with lobster tail and veggies as well as a delicious salmon dish. The apple pie was a little dry for my taste so if you have a choice go with their cookies instead. The hot tub and pool are really nice and the rooms are large clean and comfy.
Staff– mixed feelings. The sprigs restaurant and reception were very very nice. However the security was a nightmare. After our companies formal in the evening many of my associates were in my room socializing– we were not yelling or being wild– we aren’t teenagers. Everyone was just hanging out. At 11 pm security came and banged super hard on the door and threatened to kick me out of my room if they had to come up again. I was really courteous and apologized we were not rude in anyway. I just felt that the approach was absolutely over the top. If you had knocked and just been polite I would have gladly shut the balcony window and asked everyone to quite down a bit– again this was not a rager. And the threat to kick me out of my room, that was the kicker– after one warning you kick guests out of their rooms? That is excessive. Again I cannot repeat it enough we were not some rowdy teenagers partying. We were just a lot of people standing around chatting and enjoying drinks. After that experience I looked and read that apparently this is a common practice at this location– I have never experience that kind of aggressive behavior towards guests anywhere else.
Overall what killed the experience for me was the way security behaved and the parking cost. I would hold a day type of corporate event here but I would not stay here again.

Normally a nice place to stay but as a Diamond Elite member this stay was below average. Room smelled of a smoking room prior, carpet torn and no upgrade offered nor was I recognized as a Diamond Elite member.

One star earned for the free-​cookie, it’s all downhill after that.
Let’s just get this out of the way, this was not one of my favorite hotel visits. I stayed here for the second half of a business trip, and had moved from the Doubletree in Campbell (which was much better).
Upon checking in at the receptionist desk I was greeted with a warm cookie which was actually pretty good! Then things got worse.
Receptionist: «Okay sir, would you like to park in our guest parking area?»
Me: «Uh, yeah?» I’m a guest right?
Receptionist: «Okay great, that will be $ 22 per day»
Me: «Excuse me?»
Receptionist: «Overnight parking is $ 22 a night for hotel guests»
Me: «Uh, okay… Is there anywhere else to park?»
Receptionist: «No»
Me: «Okay then I guess I’ll do that.»
After wandering through the maze like hallways to find my room I put my things away and then head down to the lounge to get some work done while having dinner and some drinks.
Since I was coming from the central time zone and experienced a daylight savings transition it was only 4:45 but felt more like 7:45 to me, which is fortunate because it gave me 15 minutes to take advantage of the *literal* happy hour from 4 – 5. I ordered a 22oz beer and the buffalo wings, both of which were fine but nothing special. Once happy hour ended I decided to switch to a more effective drink and ordered 2 whiskey and cokes, each was more watered down than the last. Decided to cat my losses on the whiskey cokes I switched to the mother of alcoholic drinks, the Long Island iced tea. Any guesses on how that turned out?
If you guessed that it was the worst LIT ever made and that it got sent back to the bar then you guessed correctly! The bartender gave it another attempt but the second one wasn’t much better, I went ahead and finished it anyways, hoping (to no avail) that the effects of the alcohol would overpower the taste but once again I was wrong.
With 46 fewer dollars in my bank account and a less than noticeable buzz I headed back up to my room and went to sleep for the night. The bed was fine, but nothing special; A little firm for my preferences but there were plenty of pillows and the sheets seemed clean.
In the morning, I headed down to the hotel’s breakfast restaurant «Sprigs». Before I tell you how much I paid for this delightful meal I’ll list what I had from the buffet:
— Burnt hash browns, supposedly they had meat of some sort in them, I couldn’t verify that.
— Burnt turkey sausage patties, seriously, every single one was burnt
— Bacon, nothing special but at least it wasn’t burnt
— Lumpy waffles, I don’t even know how these got messed up, they looked good.
— Strawberries, looked rough but tasted fine
— Greek yogurt, actually pretty good
— Sliced pineapple, also pretty good
In addition to the food I got «Juice and Coffee» with the buffet. The orange juice was fine (tasted like Tropicana some pulp) but the coffee was by far the worst coffee I’ve ever tasted. The waitress kindly brought me a whole Carafe which I was happy about until I tasted the swill. I only managed to take two sips before giving up on it. The taste was similar to what you’d get if you mixed a little bit of dirt into the coffee grinds and then strained it through a sweaty sock.
So how much for the delightful start to the day? No less than $ 22 of course!
So what can we take away from this experience?
1. There’s more to the price of this hotel than just what you pay for the room. They charge extra for pretty much everything. Check some of the other reviews for examples.
2. Don’t eat or drink anything from within the hotel walls (besides the free cookie). It all tastes terrible and is grossly overpriced.
3. Don’t expect too much. I didn’t mention it in my review above but this place is old and is not aging well. Anything wooden has visible damage, the carpets are stained, smell funky, and are bunching up.
With all of that said, I like to find a little bit of positive in everything so here you go, Pros:
— nice to have a balcony with sliding door, even if they are a little close to neighboring balconies
— the elevators are really fast

I booked the grand presidential suite here this past weekend and it was absolutely a joke. The room itself was decent but not worthy of the term «suite». The doors were molding. The sofa had cigarette burns. The floor tiles were broken etc etc.
The main reason for my 1 star review is after dropping so much money for the suite, at 9:15pm a security guard came to our door and said I can hear you guys by the elevators. It was only 4 of us in the room and we were talking with our inside voices! The worst part is he did not get any complaint from anyone, he just decided to stop by and tell us he could hear us while walking in the hallway.
Another big issues was the FALSE ADVERTISING on their website. They state the room is «sound proof» but it clearly is not! The same security guard came back an hour later and complained to us again! (I think he walks the halls of every floor every 30 minutes or so). Again, he had no complaint from any of the neighbors! If no one else is complaining then why should you bother the guests?!
Also this suite DOES NOT allow you to get any rolling beds! So much space but limited to only a few of you. We had 4 people and the security guard told us that only the 2 people who are on the booking could stay in the room?!
Absolutely the worst experience ever and such a waste of a night and money. I will NEVER be staying here again and will urge anyone else to not stay here either. DO NOT waste your hard earned money on their «suites».
When we were checking out we noticed a 1 Inch gap under the main door to the suite. Absolutely NOT soundproof and it makes me sick to know anyone could stand there and hear us talk. The suites have a tile entrance and the hotel decided to not take care of the 1 inch gap under the door that is visible when you remove carpet, as tile lays lower on the floor. Cheap cheap cheap!
PARKING is $ 20 a night per vehicle. Absolutely NO Guest parking available! We left the parking lot at 9am to eat breakfast and the machine ate our ticket thinking we were checking out! We had to pay additional $ 10 for coming back into the room to grab our belongings. Ice machine on the «suite» level also did not work. Overall bad experience.

I’ve been here a few times, but I actually had my first visit as a customer and this is about that experience. Doubletree by Hilton is a nice hotel chain, and this one happens to be one of the nicest ones I’ve stayed in. They have a nice pool area and pretty nice bar and lounge area, I haven’t been to the steakhouse here, but I hear it’s the bomb!
Now on to my experience at this branch, navigating through the corridors to the rooms are a bit.confusing. they are numbered so weird. The other times I’ve came here it was for the pool area events they have from time to time and I been to the steakhouse before. But never have I been to the rooms. After about like 5 minutes of circling the hallways, I finally found my room… cool, but one thing wrong was… my key card didn’t work. After another few minutes of walking back to the desk and such, that situation got fixed and I got a cookie out of it soooo I was happy: D
The room was spacious, it was very clean and pristine. The balcony area was very small, not enough room to really lounge on, but it was there, so that was nice. The pillows suck, felt like I was sleeping on nothing, but the bed was comfortable. These minor flaws don’t take away from the over all good impression that was still left on me.
In conclusion, if you’re in the San Jose area and need a nice place to stay check this place out.

Dont be fooled by the amazing lobby and the cookie they give you because the hotel is terrible. Number one we booked our stay from priceline and we were guaranteed a «double room», we arrived so late because we were at a party and they swapped it out for a double bed! It was their mistake and they could not do anything about it, we needed to sleep so we stayed. But when you say your guarantreed something please stick with your words.
Number one, room was quite damaged. We found a huge spider web along with a hole in the wall (probably where the spiders enter and leave). What happend to room service?
Number two, found another hole in the bathroom ceiling along with more spider webs!
Number three, towel rack has mold looking stuff on ky, definately not clean at all!
Number four, walls are scraped everywhere, and you call this a five star hotel?
Overall i will never stay at this location ever again. I am sorry not my standards.

Yes it’s true– they charge for EVERYTHING. The Double Tree is HUGE. I am here nearly every year for The San Jose Tahiti Fête. The rooms are fairly spacious but have little to amenities (fridge, microwave, complimentary wi-​fi).
This year my room had a strange odor in the closet. Weird. Other than that my stay went as expected.
The staff did their job. Not super friendly but not rude, always available to hand out their signature warm cookie.
This place is «pretty okay». Highly useful for events, convenient, but be prepared to shell out for all the aforementioned.

Weekend stay beginning Friday, 4÷24÷15
After a long drive from LA to San Jose, we arrived at Double Tree Hotel. It was late at night but there were still a couple people in the lobby to help us. We paid for parking and then drove to the self-​park area; it was $ 19/​day. It’s a decent-​sized lot but only a few spots were open.
We originally reserved a room with a king-​sized bed but ended up with two queen-​sized beds instead. The room was spacious and clean. Although our room was on the side of the building close to the freeway, the noise level wasn’t too bad.
The best thing about the room was the double sinks. One was inside the bathroom and the other was right outside. Everything else was average. I wouldn’t mind staying here again although trying out a new hotel is nice as well.

Wow what a rip off hotel!
I was really frustrated at all the little nickel and dimming these guys do — $ 20/​day for self parking (and we got billed $ 40 because we technically parked 25 hours 22 min) as well as the $ 2.50 per bottle water in the rooms. Really guys?
The ultimate frustration was getting billed $ 4.50 when I asked for «anything with sugar in it because I had low blood sugar» not only did they take several minutes to get me something but they didn’t inform me they would charge me. I would have been fine with them handing me a sugar packet.
Stay away. This hotel is terrible.
Lastly I have also written a separate review for the restaurant. It was 2.5 maybe 3 stars.

I’m a little bit picky when it comes to places that overcharge for less.
Admittedly, this is in San Jose, which is basically the most expensive place in America now that the Silicon Valley has surpassed New York for that title. And yes, that means things are just going to be more pricey. But if I’m going to shell out, I want to get things, and I want to be coddled.
This hotel has very nice, large rooms. That’s not the issue. The temperature control is very reliable and the TV is easy to use and has HBO.
HOWEVER, and I want that in bold … for the price one has to pay, here, there should be more. The environmental showers and toilets are great for saving water, but if I’m in a hotel paying big bucks, I want some water pressure … and frankly, I want my waste to go down the toilet in one flush. I know, gross, but it needs to be said. The two buttons on the toilet for #1 versus #2 are ridiculous. Neither one adequately drains the bowl.
The towels are big and plush, so that’s cool, but no minifridge or microwave? You mean to tell me I can’t store even a cool beer in my room? Luckily, the front desk will store some stuff for you, but that’s a long freakin’ walk from the rooms, which are way the heck around the back of the building, a good 300 – 400 foot stroll each way (in pajamas) for my items.
Parking is $ 20/​night, too. So, ya know, just add that onto your bill in your head beforehand.
Minifridges are available for rent, I learned, for FORTY DOLLARS a night! What?!
Okay, so here we are, DoubleTree. Your rooms are very nice and comfortable. I like your beds; I like your staff, and I like the nice space in each room. But I need my small things that I get at crappy Comfort Inns, too, for this price. Like free wifi, that’d be nice. Not another $ 10 per day.

Très bon accueil. Internet gratuit en donnant un beau sourire. Grande chambre propre.
Navette express pour aller à l’aéroport.
Biscuitsss gratuits