Edible Arrangements

I’ve ordered a few times from this location — all pickup orders, so I cannot comment on their delivery services. My last order was quite unpleasant due to a mistake that the bouquet arranger made, which was compounded by poor customer service.
When I placed the order online, I specifically noted «NO chocolate» and asked that the chocolate-​covered fruit be replaced with plain fruit. Later that day, when I went to pick up the bouquet, there was still fruit with chocolate. I told the employee at the front desk that the recipient couldn’t have chocolate and asked if anything could be done — if they had plain fruit they could replace it with, right then and there. I was told that once a bouquet is made, she wasn’t supposed to open it or make *any* changes. We went back and forth about this for a couple of minutes, and the employee eventually noted that they *do* have bouquets without any chocolate. (I don’t know if she was trying to be helpful, but it came across as condescending — like this was all my fault.) Maybe it *was* my fault for expecting a business to read their customer’s order form completely. Also, when I was ordering online, I looked through about 5 pages of arrangements before I gave up trying to find one without any chocolate. On the website, there is no way to filter searches by what’s in the bouquets.
I finally decided to just take the bouquet and pick out all the fruit with chocolate — which made a sad bouquet, but I wasn’t about to give the recipient something he couldn’t have. When I was given the paper to sign for pickup, lo and behold, there were my instructions clearly printed on the receipt. When I pointed this out, only then did the employee offer some kind of recompense — in the form of refunding the $ 5 I spent for the balloon.
Throughout this exchange, the employee had this «not my mistake, not my problem» attitude. I really don’t know if I will get the $ 5 «refund», and at the price of the bouquet, that would hardly be worth it. I just know that I won’t be ordering from this location again.

Horrible experience!!! My husband wanted to surprise me at work for our anniversary. Delivery didnt make it the day of and they called him it’d be delivered till the next day. Next day it got to my job and the fruit was horrible chocolate falling off the banana, skewers completely off the kiwi, fruit hot and sweaty.

Please save yourself the trouble and don’t order from this location!!! Your order will be late and the Fruit isn’t even FRESH. As you can see in the pictures, the strawberry are not ripe yet, the bananas are brown with the sticks poking through them. We had one empty stick in the basket and for $ 110 the sent me complete CRAP! Most of the fruits were old are not ripe completely. On top of that the basket didn’t arrive in till 10 min till 5pm!
I called the company and they said that the manger is out and someone will call me on Monday.

usually pleased with edible arrangements but had an unsuccessful delivery attempt for my mom’s delivery this past Mother’s Day… which made me a little sad and definitely disappointed. I called that evening (both my mom and I missed the drivers phone call) and the store said the delivery might go out again later in the evening as they were open late for Mother’s Day. 1^st, it’s hard to get mad at someone who sounded that exhausted over the phone. 2^nd, it did not get delivered Mother’s Day, but also not the day after…
so I called again and spoke with Nikki who was very helpful in explaining what the deal was. I guess this location had a driver quit for not getting te Mother’s Day «holiday» off. I understand these situations are tough but what about my moms delivery? what about a company’s reputation that depends on deliveries?
the girl who helped me over the phone was excellent and keeping me from turning into that ugly complainer… so I say she did a job well done in her attempts to keep a customer. she made sure the delivery would have a nice balloon on my moms delivery so I guess that makes up for the late delivery.
I will continue to use edible arrangements bc the recipient is always happy with the freshness and I always love giving chocolate covered strawberries to my mom who also loves them too. she and I were finally happy after it finally arrived.
I’d give the experience 2 stars but bc of Nikki’s customer service 3 is good by me.

DO NOT ORDER FROM THIS LOCATION — at least if you want your order to be delivered!
My birthday was Thursday, I found out from 2 different family members that I was suppose to have 2 different edible arrangements delivered for my birthday — which i was VERY excited about because I love these things and order these often for out of state family. However, the order was never delivered and I was never even contacted to deliver (which both put in their order to contact me since I work during the day. So my family members rescheduled for the following day. I got called about a delivery for 1 of the orders, which I told them when I would be home and they said they would deliver at that time. Both family members confirmed with me that the company confirmed a delivery time at 6p that day for each of the orders. So I got home early from work that day and we hung out at home to wait for the delivery… guess what it never showed up!!! I told my family members to cancel their orders because I apparently was never going to get it and I couldn’t keep sitting around for a company that won’t deliver. Let me tell you how much it sucks to find out that your family tried to get you a birthday present but that both of your birthday presents aren’t going to ever get to you because a company can’t get it together.

Horrible customer service. They cannot deliver your order on the day you want it to be delivered.

Horrible customer service both at the store and the corporate level. Will never use them again. Their delivery is awful. No one can seem to find where the driver is and after spending $ 111 for my secretaries we are having to wait past office hours to get the delivery. With no one helping us on when they will get here.

So my wife has had a tough few days. I figured I would send a little treat to cheer her up. Put in an online order (website pretty simple). I didn’t have an ETA from when it would be delivered so I decided to call. My wife gets off at 4pm so I wanted to ensure it would be there by then. The first call I made they assured me that it wouldn’t be an issue to get it there by that time. About 3:15 haven’t heard anything so I decided to call and get a status… A guy answered the phone, I explained the situation, he said let me call the driver and I will call you back, OK Cool! 25 minutes go by and no return call… I call back… I ask what did his driver say his response «oh, sorry bro, I spaced out!» Wait, WHAT? Then he stated he will see if they are going to make it and if not he will reschedule for tomorrow. NO… today is when I ordered it I would like it today. Just wanted to know if it would be there by 4.
I get the call back at 3:59 stating they are 10 minutes away, fine now I no longer have a surprise and have to tell my wife to hang out at work for a few extra minutes.
Strawberries were half green and the leaves/​stems were wilted and brown.
Guess next time I will make it easier… and go somewhere else.
The only reason it is 2 stars and not 1 is because the driver, who had no control, said he was 10 minutes away and he actually was.
Waste of $ 50

Awesome customer service a girl named gabrielle. She was all by herself and did all she could was happy with my banana slipt (: excellent

Surprised the BF with an bday arrangement of fruit and his mom loved it. LOL Ordering was super easy online and the have 3 locations in San Jose so i decided to pick it up and deliver it personally. I went to the location on Taylor and i was pleasantly surprised that they have parking at rear. They have a small lobby but it makes sense… they need the room to assemble the delicious creations, not to display them. I feel the need to take away one star because i did have to wait for about 10 minutes before i was helped. The only clerk at the front desk was on the phone and no one else was there to help me. Since I used my lunchtime to pick this up, it really made my lunch run short. Other than that, i heard great things about the fruit and it’s freshness.

Lady was rude. I asked her how much an arrangement was and she said 63. I said ok ill take it. She proceeded to ring me up and said it was 75. Excuse me? She didn’t even acknowledge the mistake. Terrible customer service to say the least. I won’t be back!

My friend placed an order today for her husband’s birthday and she said she would pick up. She went to pick it up at 11 am because that’s when they said it would be ready but it wasn’t nor was it even started. She left and they promised her a free delivery because of their mistake. 2 hours later it still wasn’t ready so she called them and told them she would leave work… again to pick it up. When she got there for the second time it was still not ready! This is so ridiculous. This has to be the worst Edible Arrangements in San Jose. The Los Gatos one is so much better, product wise and customer service.

It was my birthday and I got a special delivery on my actual birthday but when it arrived I had left for the day! So the took the arrangement back and re delivered it to me the following Monday! Good customer service, because they could have just left it there, but instead they did the right thing and delivered it when I was at work!

I am extremely UPSET at the arrangement that I ordered for my bf for Valentine’s Day. The strawberries WERE NOT ripe at all. I have taken pictures and corporate will be receiving an email today. This isn’t my first time ordering from this location. So, I am assuming that b. c of the Valentine’s Day rush, that there’s a reason why the leaves on the strawberries were brown and the berries were bruised. Not acceptable. At all.
Guess I will order from the Sunnyvale location from now on. I NEVER had a problem with that location.

This place has excellent customer service! FIVE STARS! A few months ago I had a not so good experience here and rated this place 3 stars, after hearing about the issue I had there, the owner reached out to me and wanted to make it right. although months had past, they were still willing to pursue the matter. To me, this is an indication that they truly care about their customers and improving the quality of their services. I truly appreciate their sincerity and their efforts to make things right. i am happy with my experience here and would definitely recommend this place to everyone I know!

Ordered the Delicious Daisy arrangement for my mom’s birthday. It made her day. Living far away from her makes it hard to surprise her for her big day. So I ordered a bouquet online and used a $ 5 promo code. The delivery fee is $ 12, which is a bit pricey, but definitely is worth the surprise. I called the day it was delivered and confirm with them the arrival. They were very easy to work with and delivered right on time. Highly recommend for any surprise gift when you’re away!

Great location! I ordered for pick up. The girl working there was friendly and quick. I ordered a box of dipped strawberries, and another of dipped mixed fruit. Sooooo good! Seriously, the strawberries… to die for. Apples are yummy too. Crunchy, with a little bite to them. mmmmmm!
The shop is small… though I’m pretty sure they all are. There’s a small fridge of fresh ready-​to-​go arrangements. Pretty cool to know if I screw up and forget to order, they’ve got me covered anyway. Parking on the street was no problem. It’s a corner location, so very easy to find.

I ordered an arrangement for my wife’s birthday, but they wrote down the wrong order. I delivered as a surprise to my wife and she loved it. I didn’t realize they gave me the wrong order until my wife described the arrangement (I wasn’t paying attention when I picked it up). It didn’t have any chocolate covered bananas!
I called and explained to Jennifer what happened. She said she was going to talk to the person who took my order and she was willing to deliver me a box of them to my home! I was pleasantly surprised! I told them I would pick them up myself but thanked her for the delivery offer.
Great job!!!

So I placed an order a week in advance to have a gift delivered for my cousins birthday and called a couple days before delivery date to make sure things were good to go. Come that day and my cousin text me to let me know she never got anything and that she cancelled her lunch plans just so she could be there to receive my gift. I call these guys the next morning and told them what happened and they explained to me that they did come over to deliver the gift and called her at the gate but no one picked up. I find it kinda odd that my cousin was home all day that day and didn’t receive a phone call from the gate. On top of that, I provided my cousins cell phone # in the order and they didn’t bother using that resource to call and see where she was at. So throughout the entire conversation over the phone about what happened they did not even bother to offer some type of compensation for their mistake yet alone not admitting that they didn’t make an effort to contact her when they had her cell # at hand… what was the point of giving you that piece of information when it wasn’t gonna be used anyway.
The bigger picture out of this whole thing is that my cousin’s birthday was ruined because she was expecting a gift that wasn’t delivered and plans were cancelled because of this.
As much as I want my money back, I know they will not refund me in any shape or form just because I know their business is struggling and no I know why. So go ahead and keep my money… your business is gonna die anyway at the rate you assholes are going.
My middle finger goes up to you along with my one star rating!

I’ve come to this location twice now and I’ve always had good service. My fruit bouquet has always been ready by my requested pick up time and the staff is really friendly. The online system works great for picking out which arrangement you want and you can call in person to place an order too.
My friend has always been surprised and excited when I’ve given her a fruit bouquet in the past. Who doesn’t love chocolate dipped fruit in a hello kitty pale? A great alternative to flowers that die!