Elite Image

One star for stylist Margo. Real nice lady but she’s not a competent hairstylist.
The first tell-​tell sign your dealing with someone’s whose truly passionate about their career and taking a look at them closely. When your in a service industry, in particular one that requires you to work masterfully with your hands, it be wise IF not almost mandate to not have long fake nails since that will hinder your ability for your hands to achieve their full potential. This women had long distasteful nails. When she washed my hair she could hardly do it right, her effort was meager to say the least. I could do a better job with one hand!
I decided just to get a plain trim with no style. I didn’t want to run my risk of messing up my mane.
It’s been proven to me time after time that when it’s a hands on art-​like service industry a person must have natural nails, for the quality of their work will be compromised. Never coming back to this women again.

I wish i could give no stars, but the lady who cut my hair did a OK job. I purchased a group on of oil message, wash cut n style, called one week+ in advance to book an appointment. Whoever booked the appointment messed it. instead of thru, in their records it was Friday. The hair dresser requested me if i could cm back on Friday. When i hesitated, she tried to fit me in. Ofcourse which means she was in super hurry and wanted to finish asap. so she skipped the message. shampoo my hair, after which i could see soap debris on my forehead. Cut n style was ok. I do not think i’ll ever visit again.

I don’t think this place even deserves a star. I’ve had the worst experience ever, at a hair salon. This was my first time here and I had an appointment with MARGO. I wanted a dark brown hair dye with a slight V-​shaped hair cut. In result, my hair came out with spots & strands of light brown (which was my original hair color) and the rest of my hair dye color was actually black, not dark brown like I asked. Then, she had to leave for a family emergency. (I felt so bad and I can tell she rushed on my hair, so I just didn’t complain). But I stayed and asked someone else name ASHLEIGH if she can fix my hair. She looked at my hair and cut a chunk off of ONE side. Then gave me her card and said for me to book an appointment with her on another day. So I asked her if she can just fix it really quickly since she already made a noticeable dent on one side (it looked so stupid), and she said yeah as long as I stick around a bit. So I waited for about 10 mins, and I asked her if she is going to charge me full price to just fix my hair into a V-​shape, and she said yes it would be full price because all the stylists there work individually. So then WHY DID SHE CUT A CHUNK OFF OF MY HAIR IN THE FIRST PLACE?! That part pissed me off THE MOST. So I walked out speechless!!! I did go to another stylist at a different place for her to fix my No-​Shaped hair and she did a wonderful job! And only charged me $ 15 for a new hair cut. I left the hair color how Margo dyed it even though there are patches bc I have already spent so much money today, but at least it didn’t look as bad as the hair cut. SMH.

I got a groupon, and used two of them, one for my daughter to get the Moroccan oil and cut and one for me, to get my hair colored and cut, and it came out great! Thanks Margo. We had fun.

Robin knows hair! She is great with color and cut, but her expertise is with hair extensions. I’ve got thinning hair and she has given me a wonderful full head of hair. I love my hair now.

This was not a pleasant experience. I made my appointment with Margo and in that call she was very putout by me asking to make an appointment. She was very negative and I felt that I was an imposition for her. I went to the appointment hopeful and was instantly let down. Rather than greeting me when I arrived she told me to go wait on the bench then when she was ready she waived me over to her. Guess it’s to difficult to walk 10 steps to properly greet a new client. After a 30 second evaluation of my hair she starts complaining about how much hair I have and how much work she has to do. After an hour or more listening to every detail of her life I have color (Orange) a cut and somewhat styled hair. Oh and she never once mentioned she is cash ONLY even though Unilocal and their front desk say credit cards are accepted. Her reasoning is that she only rents the station. My opinion, that’s should net be my problem and she should have mentioned that when I made the appointment. Over all a crap show and in Willow Glen I expected so much more. The other stylists seemed very nice and very busy.

I came across Elite Image through groupon and purchased one for a cut and ombré styling. Even though I was a bit hesitant after reading the reviews, I am glad I didn’t let that stop me. Ashleigh was simply amazing. She worked slowly and meticulously around my huge head of hair. She didn’t rush it and took her time with everything. I’d much rather spend a couple of hours and come out happy than rush through it only to save time.
Also, getting an ombré dye is really risky and you need to find the right stylist to do it. My friend had a terrible experience with her hair, it was just two blocks of different colors, brown and blonde. Its supposed to be gradual and I specifically wanted a transition of colors, from darkest to light and thats exactly what I got all cause of Ashleigh.
So I can’t speak about the other staff members, but I have 100% faith in Ashleigh and her amazing abilities to transform your hair. I am super satisfied and totally in love with my new hair and I think you should definitely give her a chance. She is incredible and I definitely will be going back :)
Also a tip for parking, its a bit difficult finding parking since its such a busy street. I tried finding the private lot but it’s damn near impossible. So I parked at a CVS nearby, literally like 5 mins away. The lot was huge and tons of parking without any time restraints.

Review for GROUPON deal with ASHLEIGH RAYMUNDO
Please do not even try with this girl. I have been told by her to reschedule my BOOKED appointments with her time after time again!
This is after almost 2 months of trying to get an appointment with Ashleigh.
I had a booked appointment with her for a Tuesday. Typically, business minded stylists would reconfirm with you to make sure their time isn’t wasted. That did not happen so I had to reconfirm with Ashleigh myself and she didn’t even have the decency to let me know she works another job and won’t be able to take me in at our BOOKED time…
Just don’t even try.
I’ve reached out to Groupon live chat and they have refunded me with Groupon Bucks. Honestly– better than wasting my time.

The people are very rude… Initially to book the appointment I made at least 10 calls and finally i got an appointment. When i reached there for my haircut Margo was had already left for the day. Please don’t waste your time to go this salon. I asked if someone else can help me and they just refused. I wish I could give them 0 stars.

This review is for the stylist Ashleigh Ramundo. I usually do not post reviews on services I have never received, however I would like people who have purchased the Groupon for services she is impossible to get a hold of! I have left voice messages and send 3 emails over the last 2 weeks. I don’t have time to keep attempting to make appointment and will request my money back from Groupon. Why advertise services when you clearly don’t have the time to follow through?

This is my first time coming to Elite Image to try out the new place with a groupon deal that I purchased to have hair cut and balayage with Ashleigh Ramundo.
First of all, I rarely go online to write a review but I feel this is absolutely necessary to write this review so future clients can save themselves from going through an awful experience like I did.
After I purchased the groupon, I tried calling Ashleigh through her phone for two days, leaving numerous messages and even sent her emails just to book an appointment. I finally was able to get a hold of her on the third day by using a different phone to call. She was unfriendly, didn’t seem to care and bluntly just told me that she’s totally booked and the only spot left she could fit in me is a Thursday at 10 AM (2 weeks from the time I spoke to her). So I was left with almost no choice and agreed to see her on Thursday and had to take time off of work.
When I showed up, she did not even had my name on her appointment book. She said she had totally forgotten and then complained that I showed up 10 minutes late, which I had called prior to let her know that I was stuck in an unexpected traffic and also had to search for parking. Even if I showed up on time at 10, she is currently with another customer which she double booked at the same time as mine. She didn’t even apologized, then completely ignored me and told me to wait while she was working on someone else’s hair. I was under the impression that she will try to squeeze me in and work concurrently with her other client since she asked that wait for her. Then to make things worse, after waiting for her for more than half hour, she then had another stylist come and tell me to reschedule or just ask groupon to refund my money.
Never again will I ever want to encounter with Ashleigh as she’s so unprofessional, unethical with her work ethnics, and irresponsible with her clients.
Be aware and don’t waste your time with this girl. You will feel exhausted just trying to chase after her just to book an appointment. This is absolutely absurd when you have to pay money out of your pocket and have to encounter such rude attitude and uncaring character like Ashleigh. She doesn’t even deserve 1 star.

They are all about customer service, Margo was prepared and ready for my appointment. And my hair looks amazing!!! I got color, wash, cut and blow out all for an amazing price.
Coming from a family of hair dressors I can honestly say they know how to mix colors. My hair never looked so healthy. :)

I did not have a good experience. The only positive thing I have to say about Margo, is that she gave me a great haircut. She forces you to work around her schedule, which would be on a weekend at a time of her choice. She didn’t bother greeting you. She was juggling two other appointments with mine. But what really ticked me off, was her way of making money on the sly. She didn’t tell me upfront, that my color would cost $ 20 on top of the Groupon. At the end of my appointment she asked for $ 20 extra, no explanation given. I asked what for and she claimed she had used a premium brand of hair color. Alright. Then my color did not turn out right. So she agreed to fix it. Any upstanding salon would stand by their work and redo the service at no additional cost. But Margo? Slapped me with another $ 20 charge! Why? Oh you know she said ‘just because’. I felt ripped off twice over and was furious. This woman is dishonest and greedy. A good tip is not enough for her. Since she is an independent stylist at Elite Image, the owner probably doesn’t care! The whole purpose of using a Groupon was defeated!

I went to Robyn for a long time! She was always helping my hair be tame and relaxing it. She’s often very busy switching from person to person. And one day she just left the chemicals on for too long and my hair just got FRIED. So I was forced to cut it all off. It’s still growing years later, and it took so long. Robyn is a funny and talented lady and I’m sure this was a one time thing so still, check her out! I just know that personally I won’t be going to Elite Image again.

Margo did a fab job on my hair !! My hair was very damaged and Margo brought shine and a beautiful color back into my hair. Looking forward to my next appointment !! Salon is adorable and is very comfortable.

Bought a groupon for Haircut, style, and Moroccan oil treatment and Margo the hairdresser that took care of me was absolutely great! I would go back, she did a great job on my hair and felt nice and healthy after the haircut and treatment.

Robin is the best hair stylist ever! She is very friendly and makes you feel very comfortable while she works her magic. Always a great haircut at a reasonable price. I’ve been going there for over 2 years now. I’m a customer for life!
Thanks Robin! You are the bomb!!!

I had my hair highlighted and cut by Margo and I love my hair! My Mom recommended Margo to me and I am so happy she did! The salon is cute too! Thank you Margo!!!

I just got a deep condition and trim today, but Robin was absolutely darling, and I highly recommend her. When I’m ready to do something more drastic to my long mane, I’ll definitely see Robin. :-)

Robin did a fantastic job on my hair. She dyed, highlighted and styled it.
This is the first time I can actually say I LOVE IT!!! I will be going back to see Robin from now on. Thanks Robin for the fantastic hair.