ERT Environmental Remedial Testing

Our children have been having respiratory problems since we moved into our home. I wanted to have someone come out test our air for mold levels and then do a mold home inspection and help find all possible places where it could be coming from. When I talked to the person on the phone setting up the appointment I told him I wanted someone with thermal imaging cameras, moisture meters, cameras, etc. I was expecting a home inspection for mold with air testing. For $ 750 I was imagining someone going under the house, going in the attic, testing the moisture in the air, using a thermal imaging camera, etc. When Richard came to the house he tested our two kids bedrooms, the garage, and the air outside the house. He used a moisture meter and checked the moisture levels behind the sinks and toilets. He looked at the roof outside my daughter’s bedroom through the window. And then he left. It was not what I was expecting. I felt like I payed all that money to have someone come and do some air testing and leave. I called and told them this, and after arguing with the man on the phone and him getting very defensive and then finally talking with Richard they emailed me and agreed to come back out for free and then charge me to do air testing in the living room (main part of the house) and do a complete home inspection. The problem is they never followed through. I emailed them, called them, called them again, called them again. They kept telling me Richard would call to set it up and he never did. It has been weeks and no call. I still need this done because I need to find out how to proceed based on the air in the main part of my home, not just the kids’ bedrooms (which did have high levels of mold), so now I have to hire another company to come out and have to pay the $ 750 again. I am REALY disappointed in the customer service of this company. I would not recommend them to anybody. Sorry ERT, I didn’t want to have to write this review, but you guys dropped the ball.

I was trying to make an appointment with this company as they had good reviews. My friend was in urgent need, and the company told me that they can do the work either the weekend and next Monday. That was the last conversation we had on Friday. I called them by 4:30 ~5:00 pm Friday to confirm the appointment on Monday, but it went to their voicemail as usual. They did not call me back that day or weekend.
When I called them again Monday to secure a time that day (again the mailbox), they told me No, and did not show any intention to help us out. I was pissed off, as my friend had prepared for Monday appt.
One thing that I was not so happy about was their #800 line. There was never a person to pick up the call DIRECTLY. It was always a call back later. Considering the inefficient 800 mailbox and their general customer service spirit when I was in need of timely response, I won’t recommend them. I won’t!

The first time interacting with Richard, he was able to come to our house promptly and took some samples for asbestos. He was professional, quick, and extremely nice to work with. We hired him a couple of months later to check for another issue regarding moisture in one of our bedrooms, and although there was a bit of a mix-​up, it was resolved quickly and Richard was considerate and accommodating. I have appreciated working with ERT and would hire them again in the future!

I have used ERT twice. The first time is about two years ago when we tested Asbestos for the popcorn ceiling in the rental house. That went really smooth and results came back in a time. The second time we called ERT for final air clearance after removing asbestos popcorn ceiling in our new house. Overall it went very well. Richard came out to the house as we scheduled and he kept me informed every step of the way. One thing I wish they have is in-​house or in-​city lab that will greatly reduce the turn-​around time. It seems they need to send the sample to a lab out of San Jose. Overall a great experience and I would recommend to my friends for sure!

I was referred to ERT by our realtor. We had ERT perform tests during the inspection stage of closing on our house. With the influence of our realtor, ERT was very responsive and turnaround time on test results was quick. However, after we closed on our house and took the necessary steps to remove asbestos from our attic HVAC system, the customer service I received from ERT was less than stellar. I was in communication with ERT 1 ½ weeks before our asbestos removal, to coordinate the date I needed them at my residence to perform follow-​up testing. I was requesting their services on a Friday afternoon, or Saturday, whatever fit their schedule. After phone calls and an email to ERT on Friday morning, I received an email from ERT at 5:30pm on a Friday stating, «ERT can’t do clearance. Please contact another consultant to facilitate this clearance. We can’t get out there until Tuesday to clear.» This caught me off guard and threw a wrench into our home remodeling schedule. I expressed my frustration in an email to ERT that Friday evening — still to this day, no response or apology from ERT. Luckily, through a referral from the asbestos removal company I had contracted, I was able to get a hold of ProTech Consulting out of Redwood City. ProTech took my call on a Friday early evening, and had a tech out to test on Monday morning. They really came through in a pinch and I was able to keep our remodel schedule on track. If you need air quality testing, I would recommend ProTech over ERT, simply for the level of customer service.

I checked with folks at my company and two of them highly recommended ERT Environmental Remedial Testing. We are moving into a new place and before we do, I wanted to ensure that there weren’t any mold, VOC, asbestos, or other air quality issues. My son has severe environmental allergies and so we have to be very diligent. Previously we just did mold testing but never realized there was another deeper level of environmental checks that can be done.
We called Richard on Wednesday and he was able to come out on Friday. This was important since we were on a tight timeline as we needed to know whether the house was ‘healthy’ and what remedies we need to do prior to moving.
Richard was on time and was very thorough on the inspection. He went up to the attic, he inspected around the HVAC, checked in all areas where there may be possible water intrusion, asbestos, or VOC. During the time we were waiting for the system to collect the air sample (2 hours), Richard helped explain things to us and what was a concern.
Very highly recommended to Richard.
Thanks and will call them again in the future.
Gerry

I called to understand if I need to test my house for Asbestos and Dominick took his time in educating me over some of the basics. While I had researched online, he was very practical with his advice. He was able to put my mind to rest by asking some simple questions. So while I dont need the test done, I was super impressed with his response.

To anybody living in an RV or vehicle of any type, you should get your vehicle tested for mold by these guys. They have the best price in the area. Mold occurs naturally and is very hard to prevent inside an RV/​mobile home/​van/​trailer. My friend’s 2014 Mercedes Sprinter already has visible mold in the back, and that’s a $ 130k RV at only 2 years old! Imagine what could be lingering in your 20 year old Airstream… NOT SAFE!
I full-​time in a small RV and suspected there was mold in my vehicle that was causing me health issues. I contacted several mold inspectors in the San Jose and Santa Cruz area. Most places I reached were either a call center that couldn’t answer my questions because they needed to have a technician call me back, or weren’t willing to look at a van. Those that were willing to look at it wanted to charge around $ 450.
The guys at ERT were so nice on the phone! I’ve had experiences like this before, where you know right away that it’s a family run business who cares about their customers and their reputation. The older gentleman on the phone expressed sincere concern for me during our initial 20 minute phone conversation. He understood that I couldn’t afford a $ 450 test, but that if I was living in a toxic environment, it could potentially be life threatening. He dropped the price to $ 250!
They were extremely flexible with dates and times. We decided I’d drop it off at their location and let it sit with all the windows shut for the entire day in order to get an accurate air sample; they compare the air inside the van to the air outside.
They did the test on a Friday and I got the results back on Tuesday. They need to send the samples to a lab and I suspect the lab is closed on weekends or at least Sundays. The report was detailed and showed the exact levels of everything tested. Richard emailed me the results and when I replied with a couple questions, expecting a couple one-​sentence answers, he responded at length, with excellent comments. We emailed back and forth a few times as I kept having more questions, and he instantly replied, again at length, to all of them.
Richard even emailed me links to several air purification units on Amazon designed for cars that he thought would be ideal for my situation.
Bottom line: whether you have a home or a home-​on-​wheels, you should definitely go to these guys! They care about their customers.

our new house has asbestos wrap on the air duct and removed by a professional company. my wife would like to make sure 100% clean and search on Unilocal for air examination. finally we read a case hiring the same professional company and also hire ERT for the checking, we just tried to do the same thing.
call them on monday and owner richard reply me an hour later. he is knowledgeable and willing to give you advice for different scenarios. we scheduled to take the air sample on thu morning. he arrived even earlier then schedule! he explained to me what is going to do and then take the air samples. i asked him different questions and he can give me reasonable answer. after about 2 hours, he did the sample and pack stuff. clean and nice!
the most amazing thing is he realized that i am doing some other work for the house and he try to give me the result as soon as possible. i really get the result back on friday evening! just a day!
we are very appreciate their work and highly recommend! :) thanks!

Richard not only responded to my message very quickly, but he also took the time to talk to me about our environmental concern and advise us on the best course of action. In the end, that meant saving us around 1000 dollars over our initial plan. I can’t tell you how impressed I was by his honesty and fairness. He also really took the time to understand our problem and explain options. That really helped put my mind at ease! If we are ever in need of testing in the future, we will certainly give Richard a call.

Richard was fast, friendly, and informative when we needed an asbestos test done. He also charges competitively and turned around results on time as promised. I highly recommend Richard and his team at ERT!

Our renter submitted a mold report that stated our rental home needed $ 3K worth of remediation. The report came from a mold company in Folsom, CA., unbelievable, they were willing to drive down to San Jose and take air testing and submit the lab results and only charged the renter about $ 300 for the air samples. The report was graded as a 3+ and the house was alleged to be toxic. It has become clear that the report generated by the Folsom, CA company was generic boilerplate and the actual inspector didn’t state his last name nor was the report consummated by actually signing with his signature.
We contacted a licensed engineer house inspector and he suggested ERT Environmental. The results were stunning, our house had no mold and less mold than the outside of the house. The report given to the renter was a total scam. Thank goodness for Richard and ERT, they only do reports and testing. They have no vested interest in giving you a «bad» report so they can run up the bill. It is frightening when you are dealing with something you can not see or smell. ERT was responsive and understood our concerns immediately. Richard was professional and had a report to us within 4 days with major lab testing. In this day and age where there are «fast buck artist», it was refreshing to meet Richard and talk to his partner on the phone.
If you have concerns about any mold issue, this is the company to call. In over 32 years of handling our rentals, this was new issue for us and we were lucky to be referred to ERT. Under the California Business and Professional business code, any firm conducting both inspection and remediation for mold must be questioned as their finding maybe skewed by financial interests instead of the client’s interest. ERT only does the inspection period.

Discovered ERT some years back ~ I found them to be very responsive and professional. They came out and conducted a radon test over a period of days. Radon not a common concern here on the west coast, but my past client had a downstairs enclosed area in their new home they were concerned about. as they had a new baby, and wanted to exhaust any possibility of exposing the child to undetectable environ health dangers. The ERT report results put their mind at ease. ERT provides a valuable service with their collective expertise that is not widely found. I’m glad to know of them, and refer them to my clients and colleagues as needed*

Responsive. Professional. Friendly. Fair. Who could ask for more when you’re looking for testing for lead, asbestos and other environmentally nasty stuff? Recommended without reservation.

I recently needed to have the air tested in my home after having my ceilings scraped. I called around to a few places and was happy with ERT’s customer service on the phone and willingness to be flexible with a schedule. The removal was completed on a Friday, and to my surprise, the collection of the air sample was taken on a Saturday morning! I was so happy I did not have to wait until Monday for the test. I went with an invasive test which meant sending the sample to Southern California… prolonging the process a bit. We got the result about 4pm on Monday. I would absolutely go with ERT again and refer them to anyone looking for this type of service. Travis went above and beyond by explaing to me the process and even recommending solutions to the duct work in the garage.

I had some water damage at my residence and was reffered by a friend who had used ERT services in the past and had a great professional experience and was very satisfied with their customer service.
So I contacted them and Richard Fanelli inspector was able to provide me with very detailed information and came out to my residence and performed his inspection he was very polite and professional he answered all my quesions and was very knowlegable of his work. I was very satisfied with the service provided and would refere to anyone who wants someone who’s very knowlegable about these kinds of services and has great costomer service and very prompt with the results.

Rich Fanelli of ERT is THE BEST! Responsive, reliable, knowledgeable, reasonably priced for everything one might need regarding, asbestos, mold, etc. — as a realtor and homeowner I have had the privilege of Rich’s expertise and attention for decades!
Gwen Luce, Coldwell Banker,

This review is regarding customer service.
After discussing with a representative, it was determined that we didn’t need work from Environmental Remediation Technologies.
The representative was very helpful, was very clear, and didn’t try to sell me a service I didn’t need. He also offered me valuable recommendations.
I’ll make sure to contact them if I think I need environmental remediation.