Essence Flowers

Its really STUPID when you call the shop and they tell you to order online. WTF every happened to customer service? I ordered the flowers from the web page. A very nice arrangement called the Stunning Beauty™ Bouquet. Well they call me first thing in morning and ask if its ok to replace the purple lilies with yellow. I
reluctantly agreed. That changed the whole appearance of the arrangement. And last when I ordered the flowers I put in the comments to call «BEFORE» delivery. Since the flowers were for some at the party I wanted to make sure that person wasn’t in the hall. So when did they call you? While they were sitting in the lobby, in plan view of anybody in the building. I will never use this company again. And I guarantee word of mouth will flow.

If only giving one star meant you could have your money back. My husband ordered flowers from
to have delivered to my workplace. He ordered them on a Monday and paid the extra to have them delivered the same day before 5 PM.
They were delivered after 5, so I didn’t see them until Tuesday. He ordered the «Lavish and Extravagant — $ 74.99» version of the «Sunlit Blooms» that was supposed to include several types of flowers, a nice green vase, and be 14″ tall x 13″ wide. I received a not so lavish version of the bouquet with 5 yellow roses and maybe a dozen of the same type of filler flower. There was a plain, clear, very small vase holding them. The dimensions? More like 10″ tall and 6″ wide. The card even left out a sentence that my husband wrote (which was on the order).
I called FTD to tell them he did not pay $ 74.99 for this tiny bouquet and to request a refund. FTD said that the florist would have to come pick up the flowers in order to receive a full refund — seriously? I am not going to disrupt my workday with a florist picking up flowers — what are they going to do, reuse them? They’ve been sitting on my desk for 2 days! Unbelievable, terrible customer service on their part.
Maybe if you go pick up flowers from this florist directly, you will get what you pay for. Honestly, my husband could have gone to Safeway and created a better arrangement for less than $ 20. Whatever you do, do NOT order them for delivery and do NOT use
.
Lauren

I had called the morning of the day I needed an arrangement delivered (less than 2 miles away from this shop). Although it was 10 am, I think I may have woken up the lady at the other end of the line. I asked if they would be able to arrange and deliver a birthday bouquet to my office that day and they said yes, but they wanted me to order it on their website. So I hung up and quickly filled out an order.
I ordered the «FTD Happy Birthday Blooms» that was a basket of flowers and a balloon. I asked that it be delivered to my co-​worker by 5pm — the lady on the phone said it was possible, remember?
That night after 7:30 pm, I got an email and a phone message stating that this florist tried to deliver but that my recipient was not available. They asked if they could deliver it to her home or on Monday. I contacted them and though I was disappointed, I asked for them to deliver on Monday 9am-​5pm.
By 3pm on Monday the flowers still had not been delivered. They did finally show before closing, but the arrangement was not what I orders nor was there any balloon.
I cannot recommend this florist to anyone and I wished I had come to Unilocal first.

Ordered balloons, they were delivered a day late, and at 9pm! As well they delivered less than HALF balloons ordered, and didn’t include the gift that was to be delivered with the balloons. Horrible customer service, delivery guy was rude, just honestly the worst vendor experience I’ve had in the area.

The experience wasn’t unpleasant but I felt like the shop seemed kind of dead, despite the seemingly fresh flowers inside the refrigerator. I kind of expected a shop with many fresh flowers to choose from so that I could personally pick various kinds to be made into a bouquet. Tiffany, the florist, asked if I wanted to take a look at what was displayed in the fridge. I found a premade bouquet consisting of white lilies, yellow roses, white carnations, and orange Peruvian lilies that cost $ 40. I asked for some pink roses to give it added color and to my surprise she took out a majority of the orange Peruvian lilies to make room for the pink roses, and on top of that she charged me extra for those, about $ 2.50 each for four roses. I figured that’s how much roses cost but it would’ve been nice to be given a heads up about the price. I also asked for a pink bow instead of the yellow, thinking she would cut some from the available ribbon and tie it around the vase, instead she looked around for a premade light pink one on another bouquet that was sitting around. My fault for not explaining I wanted a darker pink and not a bow to stick in front of the vase? Oh well, for $ 50 + tax it was actually a pretty bouquet, not as colorful as I’d like and much much pricier than I could’ve gotten at Safeway (they even arrange a bouquet from your selected flowers there). I just think, it’s for my grandma’s birthday, and I don’t feel as bad about the price.
Customer service was extremely quiet but she was polite. I’ll be searching for some other florists or go straight to Safeway at Rivermark next time.

DO NOT ORDER FROM HERE, EVER! So all I have to say is I ordered a beautiful bouque off of their website and what they delivered look absolutly NOTHING like what I had ordered. I called the next day and asked them to replace it and they said they didn’t have the flowers available and that either somewhere on their website it say they will make it as close to what was ordered, or said I stated that somewhere… I have no idea what she she was talking about. At the end of our conversation I told her what I would be willing to pay for what she delivered and she accepted. Will have to wait and check the credit card bill to see if they followed through or not. Never agin will I order from them and wished I had looked them up on Unilocal first instead using google. If i could give negative stars I would. A BIG THUMBS DOWN!!!

such a nice lady! great service. i wanted. 3 separate lillies and 1 banquet of roses :) and got it on time and it was soo nice looking :) And plus the girls i wanted to give it to they loved em! and the special Roses boque was just too nicely done :)

cheated my online ftd order!!!

I wish I could give a less than 1 rating. We paid extra to have an arrangement delivered by 1pm & received a call at 3:15 asking what time it should be delivered then she LIED to me telling me she called my home at 11am to confirm delivery time. She called at 1:47pm & didn’t leave a message. The flowers never got to the memorial service & the woman lied to Pro flowers & told them a totally different story.

HORRIBLE SERVICE!!! MY boyfriend ordered flowers for my birthday on Friday and the flowers did not arrive until after 5pm which i was already gone. They were not the flowers that he ordered, and there were only 4 roses for $ 60 total rip off. The vase is all scratched up. There was no water in the flowers so we called to have them come to pick them up and they denied delivering them!!! Uhhh, they are on my desk. Then we called again asked to speak with a manager they said no we will not refund you, we don’t do that. This is the worst experience EVER, these people are a total scam. DO NOT EVER GO HERE.

TERRIBLE! I recieved flowers from Essence yesterday (not delivered until very late in the evening!, but had been expected much much earlier — first issue!!!) The flowers they sent consisted of a couple of gerber daisies, babies breath and a few miniature roses, all of which looked a little tired. These were NOT the flowers that had been ordered, they did not resemble in any shape or form the bouquet that was pictured and not in anyway imaginable reflective of the price that had been paid for them. The clear glass vase that was used had a wedge of florists oasis clumsily jammed in it and worse still, judging by the holes of various sizes in it, was being reused from a previous arrangement!
I called the store today to ask to speak with the manager or owner and was told they were unavailable and wouldn’t be available anytime soon /​ever !!!
Whilst I understand that sometimes flowers may have to substituted due to availablity, and that deliveries may be delayed due to traffic or high volume of customers there are NO excuses for the ridiculously late delivery with no warning to the customer, and NO excuse for sending flowers, which frankly my pre-​schooler could have done a better job of arranging, and that I could have bought for under $ 10 at a gas station yet charging the customer closer to $ 100 for.
Terrible, Terrible, Terrible!!!

I ordered a pair of Corsage & Boutonnière from here. It turned out to be the worst looking corsage, and boutonnière I’ve seen. The color of the flower on the boutonnière was wrong, they used the wrong color. They initially made 2 corsage (despite I ordered corsage and boutonnière), so they need to change it to a boutonnière. The corsage was very poorly put together, it was just few very small flowers put on top of a giant metal clip. So, the flower not even cover the clip. I end up did not use it at all.

If I could give a negative star rating I would. I cannot begin to describe the terrible flowers and service that Essence recently «provided.»

I ordered flowers through FTD to be sent to my mother next day delivery for her birthday. When it was apparent the flowers had still not arrived by noon, I began calling FTD to obtain the status of my order. Twice FTD called Essence and both times, was told that the delivery would arrive «any minute now.» The last time this out-​right lie was told was at 4:00 p.m.
At 8:40 p.m. the flowers finally arrived — — 20 minutes before my mother typically goes to bed. This is not same-​day-​delivery — — - the maximum time that the delivery should have taken place at was 7:00 p.m. Even FTD was upset about this issue.
As for the flowers that were delivered — — - — an insult to me, my mother and everyone in the flower industry. I spent a considerable amount of money to make sure a beautiful bouquet would be delivered. What arrived looked NOTHING like what I ordered. Even I, without any flower artistry at all, could have arranged the sad looking flowers better. On top of this, the wrong flowers were used, only a portion of the «stalks» that should have been provided were included, and it looked like someone had dropped the bouquet and quickly shoved the flowers back into the vase. It was an embarrassment.
And, the premium chocolates provided looked like something I could have spent $ 2 to purchase at Walgreens.
The next morning, I once again called FTD to complain about the time the flowers finally arrived and the quality of the bouquet I even forwarded them pictures of the shameful flowers. This took place at 7:45. After they once again called Essence, I was told that my mother would receive a call personally apologizing and that a new, better bouquet would be delivered no later than noon.
Guess what — — –no call was ever made and at noon, I called and was told that now the new bouquet would arrive sometime before 5:00 p.m.
Not acceptable. Essense ruined my birthday present to my mother, insulted me with their continuous lies, and disappointed everyone with the terrible quality of the arrangement.
Do not use this company!

Good but I felt it was a bit pricey. Friendly woman behind the counter and good customer service.

As good as it gets no BETTER
My guy ordered and had delivered the most beautiful arragements of stargazers and roses I have ever seen… the roses and the stargazers were larger than any I have seen in my 66 years (that’s why he sent them)
This is the only flowershop that I have seen that cleaned all the orarge out of the middle of the stargazers which not only makes them last longer but also now they will not dye your fingers or the floor with that orange color
Can’t say enough about the fabulous impression Essence Flowers and my guy made yesterday for my birthday. fran

I ordered an arrangement called the «Teleflora’s Butterfly Pitcher Bouquet» from
, which Essence Flower’s is one of Teleflora’s many contracted vendors for the Sunnyvale area. Unfortunately, Essence was the vendor who made my arrangement to my dissapointment.
As the name of the arrangement says above (and as pictured on Teleflora’s website), I am expecting to receive an arrangement IN a butterfly pitcher. For more context, the description of the arrangement from Teleflora is as follows «The beautiful bouquet includes lavender roses, light pink spray roses, lavender carnations, lavender chrysanthemums and bupleurum — topped with two lavender butterflies… This exquisite ceramic pitcher with its lovely butterfly motif is from Teleflora’s celebrated Flowers-​in-​a-​Gift collection.»
What arrived is as follows: ~6 lavender daisys, 1 yellow rose, 3 pink roses, baby’s breath and fern filler in a clear glass pitcher”.
I understand there could be substitutions with the flowers, but come-​ON! what Essence put together was so cheaply done as if I grabbed a bunch of cheap flowers from my yard and threw it together and stuck it in my milk pitcher. If the name says a butterfly pitcher… give me a butterfly pitcher! If you don’t have a butterfly pitcher or any ceramic pitcher at least make the floral arrangement portion look more like the photo or even upgraded the florals to compensate the substitution. Don’t make it a double-​whammy-​crap-​substitution for both the container AND the florals. They didn’t even attempt to top the crap-​arrangement with 2 lavender butterflies either. The truely worst part is customer service. The vendor (Essence) NEVER even gave me a courtesy call to tell me they didn’t have a butterfly pitcher in hand. They merely just sent the arrangement inside a clear glass pitcher with a really poorly done arrangement.
I contacted Teleflora to complain, and they immediately arranged for another vendor to send me a new «Butterfly Pitcher Bouquet». The new vendor did not have a butterfly pitcher either (bummer as that was the whole point of ordering the arrangement), but they (new vendor) had the courtesy to call me and ask if a striped ceramic pitcher would work and that they would ensure the floral portion would look exactly like that of the photo on Teleflora’s website (no cheap baby’s breath and fern filler) and even topped with 2 butterflies. Now that’s a better substitution.
Thank you new vendor. but, NO THANKS to Essence’s LACK OF CUSTOMER SERVICE

Nice place — beautiful inside and in a nice little shopping center. I was in a rush so I called in my order of roses and woman wad very helpful in letting me know what options I had.
Convenient. Ordered, 10 min, picked up and left as I was in a rush. Wife was trying on her wedding dress next door.
Thank you! Super convenient!

This is the second time I came here to get flowers for someone special. Essence Flowers, was formerly known as Lan’s Florist on Lawrence Expressway. Both times when I was here, the staff was helpful in helping me choose an arrangement that looked great and priced reasonably.
On Monday I have to get flowers for my other special person. However, I noticed that they were closed on Sunday so I couldn’t come in. The florist said that I can call in on Saturday and tell her what type of flowers I wanted. She would arrange the flowers on Saturday and come unlock the door on Sunday so I can pick up the arrangement. Now that’s great service!
Yesterday, I wanted some purple flowers. The florist did her magic picking the freshes flowers from the refrigerator. It took about about 20 minutes for the arrangement.
What I like about Essence Flowers, is that they don’t skimp on the selections of flowers I can choose from. I told the lady, I like this one and that one. Next thing I know, she’s made a beautiful large arrangement.