European Wax Center

European wax center is my go to place for my Brazilian, despite the fact that they are a little pricy but totally worth it. I’ve been going to this location for a few years now and back then I didn’t care who waxed me but after going for a while and getting different waxers you start to know who is good and who doesn’t know what the heck they’re doing! I haven’t had a problem with any of the waxers here sucking at their job except Kasumi. My 2 favorites are Joy and Carolynn. I’ve been booking with Joy lately though and she’s just the absolute best, she makes the whole process fast and comfortable and as painless as possible. I haven’t seen Carolynn for a while but from what I remember she was really good too. So if you go to this location Joy and Carolynn you won’t be disappointed with and the other waxers are okay too but stay away from Kasumi is all I’m sayin.

After reading the reviews, I decided to go with Rachel! I loved her! She was quick, professional and the Brazilian took only 10 – 15 minutes! I definitely would recommend her. She knows what she’s doing, is efficient, fast, and will cater to your needs if you are a first timer like me with a ton of questions. She answered them all for me so I appreciate that. I felt really comfortable and relaxed and the pain wasn’t nearly as bad as I thought it would be. Maybe a 4 – 5 on the pain scale (but I’ve self waxed before… THAT hurts like an 8).
What I would recommend is a warm/​hot bath prior to the wax to soften up your skin and stay hydrated the day or two leading up to your waxing. Your skin and pores will thank you!

Love this place. It is always so calm and clean inside. Rachel does my eyebrows for me every two weeks, and I’ve seriously never had a complaint. You can either call to make an appointment or use their website. Either way is super easy. They push for you to buy and use their products (like any company trying to make money of course) but the only one I’ve found to really be useful is the Slow It body wash. Smells good, and helps reduce ingrown hairs.
The girls working reception always greet you with a warm smile and make you feel welcome. There is a center opening soon right next to my house, but I’ll continue coming to this location for the great service.

I love coming here for their services. I’m extremely sensitive and I’ve learned that the staff here cater to your pain. I don’t mean they cower down to you. I mean they make sure they do their best to not hurt you. Waxing, like so many other things, hurt you depend on your personal pain tolerance amongst other factors.
It’s quick and painless and if you’re a talker, they’ll definitely talk you through it (if preferred). They’re not scared to carry on a conversation which I strongly appreciate. Some people prefer not to talk while having someone else wax them and the staff is okay with that too.
I’ve had to reschedule a few appointments and I’ve come in a little late or as a walk in and they’ve never given me a hard time at this location.

It saddens me to write this review because I LOVE EWC. I usually come for Brazilian Waxes at their other location located at El Paseo Shopping Center, and have always received amazing service there.
Today I booked an appointment at this location for a simple brow wax. Typically I get my brows threaded but wanted to try out waxing again since I could never find consistency where I was getting threaded. Huge mistake on my part. I was seen by Diane for my eyebrow wax and by the time I was finished I was practically in tears while I paid. During my eyebrow «wax» Diane mostly just used tweezers. I asked her more than twice to please use wax because I have extremely light blonde hairs that grow in my eyebrows that I need removed or else I hate my make up when it’s put on. I believe I got one small wax strip on the below part of my brows. When I was given the mirror to look at my eyebrows they were a DISASTER. I pointed out obvious hairs that were still there and how crooked my eyebrows were. In all honesty my eye brows look like puzzle pieces instead of smooth clean lines. Again Diane went back at my eyebrows with tweezers which in the end result did nothing. My eyebrows look absolutely shameful. During my eyebrow wax Diane poked fun at my «mustache» and said I needed to get it removed. I laughed along with her but was mortified I was told this. Before I knew it Diane started to wax my «mustache» I was left speechless.
I cannot believe this happened to me — I’m so upset, and basically there was nothing the front desk could do for me as there was no manager available. Kiley at the front desk did assure me a manager would call me but I was forced to pay $ 28 for this extremely poor job and a wax that I didn’t even want. The one star I am leaving is for Kiley because she was sweet and understanding.
Anyone going for an eyebrow wax make sure you’re not booked with Diane so you do not have to endure what I had to :(

First time here. The first receptionist that checked me in was super nice and explained everything. Brenda was my wax specialist super friendly and did a great job on my eyebrows. There was another receptionist at the end that checked me out that was kind of pushy on the products but overall great experience. Will probably be back.
First timers you get a complimentary wax.

Came here for convenience, a quick lunch time errand and they were able to put me in easily. Brenda is wonderful; definitely takes her time and knows her stuff (I think I may have found my girl) after been at so many EWC before.
But when she first greeted me at the door with her beautiful smile, I knew she would be awesome. She made me feel very comfortable for the service I was getting. Can’t wait to book for my 4wks with her!

I have to say getting waxed isn’t the most pleasant experience but the people and this place help out tremendously! Joy is my go-​to girl! She’s very professional and friendly. The establishment is clean and Joy has her area very neat and sanitized. I would recommend going to this location and highly recommend asking for Joy!

Brenda is the best at brows!!! I use to have the «chola» brows and now my brows are on point! I get so many compliments and I love it! Elise is the one I go to for my Brazilian and I wouldn’t have it with anyone else! She make me feel comfortable and is super sweet!

I’ve been getting services here for four years, off and on, and had several people who provided waxing. Elise is the best, and I really appreciate her down-​to-​earth manner, in addition to her skill and effort to make it as painfree as it can be. I also like the package deals offered to keep costs down. Most importantly, anytime you are getting something done, whether it’s a hair style, a waxing, or a facial, i’ve learned that it’s best to talk about it with the technician first, ask questions, stop things if something is wrong, and tell them if something hurts that shouldn’t. One reason Elise is so great is that she has people skills and is really listening and attentive to stated wishes or requests. So for me, she’s a slam dunk.

I never go to anyone except Brenda! She’s incredibly sweet, quick, and somehow makes everything less painful. The pricing for EWC is a little up there, but if you sign up for their wax packages/​plans, you save a little bit more. I also really like the receptionists at this location. They’re incredibly friendly, and are actually able to answer all of my questions, making me feel much better the first time I made a visit.

Love this spot I’ve tried various waxers but Caroline is the best by far but all are really good professional and sweet. Love their products and staff

I been coming here for a bit now. Just haven’t wrote a review yet. This particular location is great. Always clean and my appointments are always on time. Front desk girls are nice and friendly. The Five star is really for my waxer, I’ve seen a few but Rachel is the best. Super friendly and quick. I’ve tired to others when I couldn’t get an appointment with her and I left pretty traumatized. When you find someone you like book ahead of time.

I have been to a few different European Wax’s in CA and none of them disappoint! This one in San Jose has been excellent. I showed up for the driving convenience but I come back for the excellent job they do. Friendly service, clean, quick, and right next to a mall to get all of your errands done in a one stop shop. Elise (the waxer I go to) is awesome! Gets me in and gets me out looking perfect.
Definitely use this location!

I called in exactly at 8:30am to reschedule my appointment since I’m not able to make it today. I’ve been on hold for 20 mins and still have not reached anyone. Their phone queue is completely wrong! I had been quoted second for the past 13 minutes, but it provides you an ETA of 1 minute. I’ve never had this issue at the Saratoga location — the gals at that location usually answer right away. At first I thought there was something wrong with my phone so I called from a secondary phone and STILL the same issue. TWO PHONES AND STILL NO ANSWER. I may consider going back to the Saratoga!

I went in for a Brazilian wax for the first time and I was extremely happy with my services. Carolyn was the lady who did my wax job and she was fabulous, professional, quick, and super friendly. We will definitely be coming back!

The receptionists up front have definitely improved since my last review. The one I worked with today (I didn’t catch her name, but the pretty African-​American girl with glasses) was really nice. Love that they aren’t pushy with sales anymore. Also love that they never make me wait when I have a scheduled appt.
5 stars for Carolynn, the only person I can still be on good terms with after she’s ripped my hair out with hot wax hahaha. Quick and efficient, friendly and personable, and cute to boot!
(Oh I think I’ve also seen Rachel, who’s equally amazing but was always booked, so luckily I hopped over to Carolynn and haven’t had any issues scheduling appts!)

First time here to get my eyebrows and upper lip done and my experience here was impressive!
Brenda is the sweetest and so professional! She talked me through every step she was doing; from different oils and what is was for to what she was doing and if I needed anything else. Such a sweetheart!
This place is super nice and super sanitary which is probably the reason why it’s so pricy. You get what you pay for.
Since it was my first time here, my eyebrows were free (usually $ 18) and they charged me for my upper lip which is was $ 10.
I’m super happy with the results and if you refer new guests, you get $ 5 credit to your next bill. I was referred by a friend and now I’m definitely coming back for Brenda!

I called in to get a wax and was booked with Kasumi. The entire experience was very bizarre (that’s coming from someone who has gotten waxed for 10 years now). She would ask me questions and when I answered them, she would ask me the same question again. This happened multiple times throughout the session. I had my baby in the room with me so I would just coo at him when I decided I didn’t want to deal with her (lol). In addition she waxed very differently than any other waxer I’ve been with (seemed to go in opposite directions than other waxers have). I paid for that at the end because I was super red (don’t usually get too red) and have a ton of ingrowns already (don’t usually get them). Not happy with her and her overall waxing job.
Side note: can waxers pleaseeee ask the guest if they want a strip or triangle at the beginning of a Brazilian service?! I wanted one but wasn’t able to get one since by the time I realized she was going over EVERYTHING (and was talking so I didn’t want to interrupt her to be polite), it was too late.

I’ve gone to this location numerous times and have had many different waxers, in fact I don’t think I’ve ever had the same one twice. It’s definitely a hit or miss sometimes… But overall I’ve never had a bad experience. I only get the brazilian wax so this review is for that service only.
Making an appointment over the phone could not be easier. The operator on the phone is always nice, asking which location you’d like to make an appointment at, what kind of wax you’d like, and what times they have available. Their appointments are by 15 min intervals so their availability is quite open, even on busy holidays. And the fact that they open at 8am is a great convenience.
Every time I walk into this store I am greeted immediately. Sometimes there’s one receptionist and sometimes there’s two. They ask if I have an appointment and let me know that it’ll be a couple of minutes before my waxer is ready.
The girls that wax me are not always talkative but they are always nice. I can always get a feel right away if they’re willing to chat or not. I remember the first few times I went I would be kind of nervous and awkward still and the girls would be great at explaining the process (such as what positions to be in, which areas they’re going to wax, what products they’re using and why).
To be honest I’ve had plenty of waxes where the girls were inexperienced or just hastily trying to get the process over with and left me sore after the session. Those are the times I question whether or not I want to come back. But then I’ve had a couple of great girls who were friendly, very thorough, and made it almost pain free. I recommend Stacy. She’s not much of a talker but she gets the job done well.
I got the 9 passes of wax (plus 3 free ones) a while ago so I never have to pay. They just print me out a receipt, ask me if I’d like to leave gratuity, and I’m done. Simple. If you’re a new comer they’ll try to explain and sell their products to you. Once you come often they don’t push them as much.
They have great discounts for first timers. Plenty of packages for different types of waxes that lowers the cost of each session.
I was informed by the nice receptionists that their prices will be going up in March (or May) I believe so she urged me to purchase any of their special packages now so I’ll be locked in to the cheaper price. Any packages over $ 150 you’re able to split it into 3 payments instead of paying the whole entire sum. Definitely something I’ll consider. They also have an Unlimited Pass deal in which you pay one price (around $ 450 I believe) and may come in as many times as you’d like throughout the year — which includes coming in every week for touch ups if you like. That deal sounded appealing to me.
Bottom line is that once you find a waxer who does a great job, stick with them and you can’t go wrong at European Wax Center.