Exotica Day Spa

I just got my lash extensions done by Jessica Reyes. I am so happy with the outcome she was a referral from a friend of mine who is also a returning customer and I am happy to say that I will also go back. I chose the dramatic look which is –about 100 lashes per eye! It takes her about an hr and half to carefully apply but so worth it! I’m so happy I came to her. She offers competitive pricing the best in the area. Definitely book an appointment with her you will not be disappointed.

They say the definition of insanity is doing the same thing over and over and expecting different results… well, that is definitely what happened to me here.
I first went to Exotica several years ago for a trip. The tan was okay, but not as good as expected based off of the reviews.
I then went back again for a wedding and this time brought a few of the girls in the bridal party with me including the bride. All I can say is thank goodness the dress was long because my legs were terrible. Very blotchy and streaky. I had white patches under my arms and on my side as well. When the other girls went to their appointments they told Kim about my tan and she just gave them touch up spray to give to me. Needless to say that spray was no better than the solution she originally used and didn’t help. Good customer service would have been to try to contact me directly to discuss what happened and offer a resolution but there was nothing.
Fast forward to June of this year… Exotica has moved to a location that is much closer so I decided to try it out again hoping that it was better. I purchased a package as well as touch up spray because I was going on a trip and wanted to be sure I had it just incase. The whole session felt very rushed. I was literally in and out in less than 15 minutes. The next day after showering I see that my legs have white lines down the inside and outside where Kim completely missed spraying. The same went for the underneath of my arms and down my sides. I looked like I had done a Mystic Tan and been hosed down just on the front and back only. And my face had little to no tan at all. I ended up having to wear pants during my trip to cover my legs. And once again the touch up spray did not help.
The final time was the end of July. Because I had a package and had 2 tans left I decided I would try just one last time… STUPID ME! I went in the day before I was leaving for a trip to Maui. I let Kim know the issue I had just a few weeks prior and I could tell she was irritated that I had a problem with the tan I had received. She responded to me by saying if that ever happens again then just come back and I will respray you. I told her it’s kind of difficult to do that when you are already on vacation. Once again, the spray was super quick and off I went. The next morning before leaving for the airport at 5am, I showered and noticed that indeed there were white lines again that were missed on my legs and arms. And my face didn’t look tan at all. I was instantly disappointed but could do nothing. I left on my trip and after 1 day the tan was GONE. I ended up trying to used a different touch up spray but by that time it was no use… I scrubbed what was left of it off. SUPER DISAPPOINTED!!!
When I returned from my trip I emailed Kim to let her know I once again had issues and that I was very disappointed with the service and would like a refund on the package and spray I bought. It has now been over 2 weeks since I emailed her and she has not bothered to respond. I sent a follow up email and I am now waiting for a response.
I would not recommend using Exotica Day Spa ever… as the service is very much lacking and the tans continue to get worse as time goes on (could be the lack of focus on the tanning business and more on the new clothing venture). And for what you get… the cost is WAY OVERPRICED. Hopefully I’ll get a response or the next step might have to be the BBB…

Kim is great and her new shop looks amazing. I was a client of hers when she was located in Los Gatos and saw her regularly. I hadn’t been to the new spa yet and finally made an appt the other week. I love the location and the rooms are beautiful. Kim does a fantastic spray tan and is the only person I feel comfortable with and she honestly does the very best job. She always has a killer special and the prices are reasonable. For sure my go to place for a spray tan!

This is a Cute little spa. The owner rents out each room individually to each business owner so they have all kinds of services available, but individually owned businesses in each room.
When you first enter the building there is displays of little hats and things that you can buy. I would have bought a hat, but $ 50 is ridiculously overpriced. Felt like I was shopping on Los Gatos with the prices and all of the bling lol

I have been seeing Kim for spray tans for a couple of years, and today was my first time in her new shop. Very impressive! It is much larger and for me, closer to home. Kim is always friendly and professional and does a great job. Today she took me in even after I showed us at the wrong time for my appointment. This is the only place I go for a spray tan, and now she has added additional services in the salon, an added bonus.

Ally has done an amazing job on my lashes. Her ability to apply them, explain care and reply to questions is awesome! She really knows what she is doing. I have been to a few places in the area and Ally is a step above the rest! The location is very clean and adorable. My first application of lashes lasted 3 weeks and I probably could have gone longer if I wanted to before a fill.

LOVE THIS PLACE. My mother, my 2 sisters, and I have been coming here for years! Kim is the only person I trust in spraying me. She is so sweet and the owner of Exotica and a NEW country couture boutique called Gun Powder and Lead (super affordable), I know, SO CUTE!
**Oh and for sprays, I buy the «Buy 3 get 1 Free» they never expire.

Had a treatment with Ally! She is brilliant at her job and is a awesome person as well. She is extremely knowledgable about her work and is a great conversationalist as well. I’ll be coming back to Ally for a facial soon.

Got an Amazon deal for the body wrap. The online booking seems neat and I was looking forward to the first appointment. However, the door was locked when I got there. Called and left a voice message but nobody ever bothered to reply.

Ally ALLY ALLY!!! So professional, so detailed and so friendly! From the get go she was very informative over the phone and answered all my questions about the eyelash extensions I wanted from different pricing to the different styles they offered. Came in with a friend and I have to say we walked out of her office feeling like a million bucks. Super natural eyelashes and Ally has some crazy skills to make your eyes pop! Overall what a great first experience.

This used to be my favorite tanning place but not any more. I went to the Los Gatos location and twice she took a call during my session. Yes, I was standing there naked and she answered the phone and had and actual conversation. That’s not ok with me.

Kim is great! I have used the tanning service fir special occasions (my wedding, honeymoon, trips, etc) and I have always loved the result! Kim is very professional and makes the experience comfortable. The new location is great, very clean and spacious. I’ll be trying the body wrap soon. More reviews to come

Best airbrush tan I’ve ever gotten. The owner is so nice and made me feel so comfortable. I’m definitely coming back here and sending all my friends.

I’ve been a big fan of this salon since my first visit. And believe me when I state that I have tried so many tanning salons throughout Los Gatos and San Jose. I finally found my go to shop. Kim listens and will customize the tan to an event.

So had never heard of this place til Groupon. So glad i decided to buy a body wrap from here. Went in yesterday and absolutely loved the décor! Super cute and sophisticated! The owner Kim, who assisted me was great! This place is cute, super clean, and even offers reasonable package deals which is a plus! I loved the body wrap and since so may people seem to love the airbrush tanning– I’ll probably end up trying that soon too. Only downside is you should use the restroom before getting there since there isn’t one located inside the shop however there is one available a few doors down and it was clean. Oh yea and I got to watch a movie (chick flick– that I got to choose) while doing my wrap instead of whatever random news or shows that may have been on tv. Overall great experience and I will be visiting again sometime soon.

Really clean, nice environment. However I’m really disappointed in my tan. It doesn’t even look like I got any color at all. This is the second time I’ve gone in, and the first one was light but the second one doesn’t even show up. Super disappointing for $ 55 dollars.

My wife said I’d look orange and that I shouldn’t do it. I had a basal cancer cell removed from my back about 6 years ago from swimming maybe so I will never get in a tanning bed again!
I came home from my first visit and we were both impressed. It did smell a little which was no big deal. Waiting 12 hours to shower makes it tan deeper.
I asked the wife the next day wife for a grade on the results, A, B, C, D, or F she said an A for sure. No streaks, or dark patches. While in the wave pool at great America with the kids a day or so later I believe I was the darkest in the water. I love the fact that I’m done with cancer beds which I have not done for over 20 years. If you are lucky to not ruin your skin in tanning beds you’ll still get a «Smokers» face or age marks.
Really impressed with Kim’s service.

I bought a Groupon for 2 spray tans. I used the first one and had a pleasant experience. The tan was a little uneven though but I thought the second one would be better if I brought it to Kim’s attention. The second spray was even worse. It was lighter than what I had wanted, spotty and very uneven. I not only text but also emailed Kim and failed to get a response. All I wanted to do was let her know how uneven and spotty my tan was and that I was disappointed. It was upsetting that there was no communication regarding this matter. I feel like if there was some follow up and maybe an opportunity for Kim to give me a better experience, I would of rated higher.
I was hoping to use this place as my summer go to for spray tans since there have been such great reviews Kim and her business but after my terrible experience, I’m now forced to find another spray tan place! :(

I did the body wrap and was really impressed by the results. I was skeptical at first, but by the afternoon I could really see a difference. I was heading to the beach for vacation and my only regret was I did not make enough time to do more sessions. Can’t wait to try it again! Side note: there is a spray you can buy for $ 40 to help accelerate the results. Not sure how necessary it is but I went ahead with it anyway.

I purchased a Groupon for this place and I’m glad I did. The owner Kim assisted me and she was Awesome!!! I’m not much if a «Yelper» but I will give credit where/​when it is due. I’m 100% honest and will voice my opinion on customer service. Kim was very polite, I was a little late and she was still very pleasant and professional… and allowed me to keep my appointment.
This is a very clean environment which is definitely a plus. The entire process was very fast and my tan looks awesome! Kim even gave me tips on how to make my tan last longer. It’s a week later and my tan looks great still. No streaks, no lines, no orange… it’s the perfect Golden Brown and does not look fake at all.
I’m definitely going back to this place and have referred my friends.