Extra Space Storage

Great location. Wonderful staff. I have used this facility on and off for 7 years and love them. Elka, the manager is always helpful. I highly recommend this location.

I needed a temporary storage unit while transitioning between homes, so I checked out Extra Space’s website. It was a snap to reserve a unit online, and they even sent me a 20% discount code for a Budget rental truck.
Checking in took about twenty minutes and I was set. They have free dolly rentals in the office, an onsite restroom, and an elevator for second floor units — all of which were very useful accommodations.
The unit is also indoor, so I didn’t have to worry about unpacking in the rain.
The first month was «free» (it came out to about $ 50 for a one-​time deposit, a lock, and taxes) on a large 10’x15’ unit (not bad at all!).
When I closed out my account, Elke made it quick and painless. She was the person who helped me during most of my visits and business matters. That woman is a saint; she’s great at what she does.
One thing to keep in mind is that the office is often closed between 1pm-​2pm (for staff lunch).

We decided to lease a space here right after Christmas. We needed a space to store our seasonal items like Halloween and Christmas decorations amongst a few other things that are just taking up too much room in our basement locker at our condominium complex. The process was hassle-​free. The staff was very friendly and helpful and it is VERY clean! We feel safe and secure with our stuff being stored here.

Easy in every way… great people to work with and I have always been happy each and every time I have leased a space here.

If you want a stress free, friendly staff that provides outstanding service, reasonable rates and instills the secure feeling that you’ve picked THE right place to store your items, then look no further: Extra Space Storage on 720 N. 10^th Street on San Jose is the place you’ve been looking for! Highly recommend!

The best thing about Extra Space Storage are the two friendly faces you see at the front desk; Elke and David. They are very helpful and knowledgeable. We love that we can make arrangements for using the carts after hours to help move our stuff.

I work for a marketing company and require storage units all over the country. We have 2 units at Extra Storage Space at 720 N 10^th St. in San Jose and is looking for another one, Elke helped me through EVERYTHING. I’ve never found a more helpful individual ever! The facility is clean, staff is great, I also feel a lot safer with them managing my units. She was also able to help me find a different unit outside of 720 N 10^th St. for a very specific item that I needed to specific height and width requirement, and of course for the right price and she even measured the item for me so I wouldn’t have to take an hour trip just to measure it. I want to thank Elke and her staff for absolutely taking their time to help me with this tedious task. If you need a San Jose storage unit, definitely call this storage facility for your needs and they would absolutely help you.

I had to find storage for my dad’s house while he is relocating. David from extra space storage was extremely helpful setting up my unit over the phone, registering me the day of, facilitating access for the movers, and was just overall a helpful kind person. I sat in the office on and off for three hours while the movers artfully stacked the unit.
The facilities are very clean and I feel safe storing my fathers belongings there.

Friendly personal, very clean and great prices! Amazing service… I would very much recommend this place for those who need to know that their belongs that they treasure will be safe and secure!

BEWARE! Do not rent from here or this company. They pulled a bait and switch tactics on me. If I can give this place a lower score, I would since it is deserving of the lowest score possible!
I worked with the facility manager, and she offered me a discounted rate since I was guaranteeing her that I would need a unit for a year minimum to two years due to a temporary work relocation project. As a result, she gave me a discounted rate to get me into their unit
Three months out of state without any notice, I get my rate increased over 20%. I called the new facility manager to find out why my rate changed, and she was absolutely horrible. She began telling me how storage companies will change prices on you, and she continued giving me excuses why rates needed to increased. She told me that this was common practice to raise rates, and it is an industry practice as well. She continued to justify her actions.
I was completely astonished on how she justified her business practice. It was completely unprofessional since no customer wants to hear how they can be taken advantage of, cheated, and manipulated. She did not display one bit of business acumen or any professionalism.
Finally after this long winded and one sided conversation, she finally offered to keep me at my previous rate provided I moved to a smaller unit as she knew I was already out of state. I could not believe it, and she basically told me to take it or leave it.
I was a victim of a bait and switch tactic. They got me in at a lower rate, and then three months later as I am now out of state, rate goes up. So you are now warned. Do not rent from this facility or from this company. I asked to speak to corporate management, and facility manager just shut me down. I am in the business world, and I cannot believe that a corporation as large as this would tolerate such unscrupulous business tactics. Furthermore belittling any customer intelligence, which was completely appalling.
I will no longer give this company my business, and I am now giving warning to the rest of the consumers. Extra Space Storage will need to reevaluate their management customer training programs, and stand by their commitments.
Very disappointing now that I am stuck with this place! Stay clear from this rental facility and corporation.

Wow, cameras, alarms, helpful staff… Nice!
Plenty of carts to use when moving your stuff. Easy to get to location. Great hours.

Really, really happy with this Extra Space Storage location. The building is brand new, the people are fantastically helpful, and the prices are extremely reasonable. Highly recommend.

The customer service here is outstanding! Everyone I talked to was extremely helpful, fulling explained everything and did not try to pressure me into anything. Rather, they merely told me what they have available. They are timely in responding to you. I didn’t end up using their services because I found out I didn’t need to find storage for my item after all, but they were also very nice about that and cancelled it on spot and told me that they money for the reservation would either go right back into my account or they would mail a check for the amount within 48hours.

This storage building is great. Brand new building, well lit, very clean, they even have music playing in the halls! Makes moving all the boxes a bit more bearable. Ha! Best part are the folks at the front desk. SOOO nice and helpful. Also, it’s great that they have an indoor driveway, which made unloading super easy. It’s like a drive thru, for storage!