Four Points by Sheraton Cupertino

Very clean and modern rooms. Friendly staff. But their breakfast was 10 bucks per person. After already paying high prices for the stay, I hardly find that fair. I could get served a basic breakfast at a diner for just as much. So why bother at the hotel if it’s not complementary? Still a very nice and quiet stay. I would stay again based on that and cleanliness alone.

The rooms are very simple with bare white walls and a accent wall. Which is normally fine for me, but the issue at tuis location, is the walls paper thin. During my stay, I was serenaded by shoes with heals, baggage rollers and multiple conversations. My favorite being the hour long phone conversation that was done on speaker phone from across the hall. It was even am adjacent room.
Beds are hard and not very comfortable. The ac units thermometer didn’t make any sense as well. Saying it was 64 degrees when it felt like 74. Then when it finally kicked on, it dropped to 64 when I had it set to 70. The AC units was older, wall mounted under the window.
Not recommended for the price.

Wow, what a change! Needed to set some family that came into town for the New Year here and they loved. The rooms have been completely remodeled. The staff was friendly and on top of things.
The only negative is how cold the rooms are in the morning. I suggest you have the heater on because it was cold. The hotel does offer robes and slippers if you request them.

I booked a room upon check in there was an issue with my card and I could not check in so I went elsewhere. I was then charged almost $ 130. I called and was told bc I did not fully check in I was being charged the full room as a no show. I spoke with Charles Hall — director and was assured he would reverse the transaction and I should see the funds 7 – 10 business days. That was almost 2 months ago. When I’ve called (numerous) times the front desk gave me the run around and tried to tell me that he was not refunding. In my conversation with Charles it was clear I was. He has yet to call, email, or even write back. I’ve left 4 voicemails, 3 emails, two notes with front desk, and even hit him up on LinkedIn. I’m appalled at the Customer service or lack there of. Not to mention it’s the holidays and that money could be used for my family. Shame!

I have had such a negative experience with this hotel’s management. My corporate account and Sheraton have an agreement, with EVERY Sheraton in the country, that we have a 6pm day of arrival cancellation policy. This hotel chooses to ignore the policy and I have been in a back and forth with Sheraton’s corporate customer support, my credit card’s customer support, and this specific Sheraton’s customer support for over a month.
All of whom acknowledge that we have a policy at my company that states 6pm day of arrival, but this hotel is refusing to acknowledge and has advised my credit card to tell me to expense it, even though this is a completely invalid charge, and is them trying to get money that is against a signed contract. How completely unprofessional.

Great price, Great rooms, couldn’t ask for more… We stayed here for two days because our house was getting fumigated and it was an extremely pleasant experience. The hotel was very clean, staff was very friendly. The one thing that really stood out was the bedding. The down pillows and comforter were heavenly.:)! I will make it a point to search for the Four Points on all future trips!

Easy check in, comfy beds and clean rooms. Since its near Paris Baguette and plenty of gas station options it was an ideal place to stay after a bachelorette party. The manager was super patient with other customers and the next morning the elevator was getting fixed. The breakfast smelled and looked amazing, but we had plans for the morning. Would definitely book again.

Beware, double check your bill! To start, my husband was charged on his cc for meals that were not his. In addition, he was woken up in the early morning by the horrible smell of someone smoking as it filled my room. Upon check out he complained about the issue. Later that evening, upon reviewing the invoice that was emailed, we were shocked to find they had added extra meals charges in error, in addition to a $ 50.00 «smoke» fee. He does not smoke and had asked for a non-​smoking room. He called the hotel and complained about the overcharges on the credit card and they insisted the smoke was from his room because housekeeping inspected it and that all rooms pasted inspection but his. We are applaud that they did not ask their morning staff prior to accusing him of smoking in the room. We will never return to this hotel or any other Sheraton for business or personal.

Great price and great location!
Easy on and off from the freeway!
Clean and very spacious room!
Very friendly staff!
Only reason that i didn’t give 5 stars was because the thermostat was broken and wouldn’t change. When examining the thermostat it looks like someone knew it was broken and just covered it up.
Will definitely come back since it’s close to Palo Alto and Santana Row is just minutes away!!!

Today RACHEL created her own chaos. She gave us the worst expierience ever. She booked our room for a king size and when we arrive she tells us its for 2 queens! We expressed our complaint and being the «so called superior» she didn’t know how to handle it. She kept cutting me off and called me rude, and dogged me the whole time. Not to mention when we walked in she completely ignored us. Then she stated that she is refusing to check us in because we created a hostile enviorment for her. Then I requested to have someone else check us in she said NO because she canceled our reservation and she was the superior so she was not going to allow it!!! I was so mad!!! I had her call her superior who stated that we could stay. I bet Rachel got off her high horse really quick. When she saw me pull out my phone she was like. «Oh! Are you writing a review, my name is Rachel.» She even spelled it out for me like I’m stupid and can’t read her name tag! We found a way better place for the same prize (Courtyard Marriott) right down the block. They even gave us discount because we had such a bad expierience with these guys! Rachel sucks. She needs to find a new job if she doesn’t like what she does for work.

Very nice hotel, very clean, comfortable and well located — both away from the noise but close to shopping. It smelled good when we walked in — not the musky air freshener smell but clean. The bathrooms were equipped with soap dispensers and there were complimentary bottle waters in the room along with free newspapers in the lobby. This is what the Marriott used to be. We will definitely be back again.

I travel often for work and stay at the Four Points every single time I am in the San Jose/​Cupertino area. Not only is it centrally located, the staff is exceptional. The ladies at the front desk always remembered my name, incredibly genuine, friendly and helpful. So rare nowadays to have such great an experience as I always do at the Four Points.

Good value for the price. Nice staff, good location. Nothing negative to say at all. Its about what you would expect if everything goes right. So far it has. We stayed here during a martial arts belt testing and it fit exactly what we needed.

Great reception front desk personnel
Loved the openness and helpfulness. Quiet evening for a surprisingly busy intersection. Even got a free breakfast because it was my birthday. Made it to breakfast at 10:30 and it was too late, so I can’t comment on the food.
However the new trend of spraying in toxic odors in all the public areas is annoying and should be stopped. Why? Why? The automatic sprays are just wrong and I wouldn’t return because of it.

Good location — right off the fwy. Room was nice size, clean and updated décor. Comfy duvets. Nice pool area. Check in and out was easy. Nice, professional staff.

A nice quiet get away. Close to everything without being in the middle of it all. Very clean and offers lots of extras. The food pricing is ridiculous — nowhere on earth would I pay 7 $ for a PB&J. The rooms are comfortable and quiet and the kids have an adjoining room that allows for supervision and privacy to coexist. Staff is friendly.

Great dining experience in the restaurant. Chef Aimee made an appearance at our table to ask how we were enjoying our food. The bartender/​waiter, Hector was very polite and patient with us. We had a lot of questions about the new menu. The front desk staff was kind and informative. Both Charles and Rachel greeted us with smiles and genuine welcoming.

Because of the false advertising about the free continental breakfast, I will never be back. But it otherwise has clean and comfortable blankets, sheets and towels.