Freeman Frame & Alignment

Just got my tires re balanced and rotated and now I can see how great of a job these guys really did on my car. This is a solid one stop shop for alignments!!!

I took my ’53 Chevy truck to Freeman at the recommendation of some friends in a local antique car club. My truck is very special to me and I am quite careful about who I allow to work on it. In this case I needed the kingpins replaced. This work was no problem for them. They had my truck in and out, ready when promised and it is rolling straight once again. Thank you!

I’ve known Terry since 1973 and have taken our cars to his shop for decades. I’m a certified car nut, who is fussy about my vehicles. We now live in Washington State. When I need an alignment, I wait until I can get to San Jose. His is still the only shop I’ll let work on my classic Alfa Romeo’s suspension.
I know Terry is honest and I know he and his employees do quality work. No one is perfect, but I also know Terry will make good if a redo is necessary, though in 30 years I can’t remember such a need.
Regarding the guy who wrote the long complaint, I can only say that it’s good to be retired, with no difficult customers to keep happy.

you have been warned. do not let them touch your car unless you drive a 1960’s buick. they ruined my suspension. did not fix my alignment. and charged me DOUBLE just because of what car i have. they performed work i did not ask for. they performed work that is NOT supposed to be done to my car. now i am stuck with a hefty repair bill at a shop that actually knows what they are doing, dont say you were not warned.

I’m writing this review as if I would be the person to read it before bringing my car to this shop. My car needed shocks and the steering box replaced. My goal is not to bring harm to this shop, only to report fact and to help the next person.
Forget the long narrative story so typical of Unilocal reviews. Here are the facts:
I was charged $ 161.96 for 2 (two) Monroe Gas-​Magnum shocks by Freeman.
Later I found the same shocks selling between $ 80 to $ 106. Full price, brick and mortar stores — not even on sale.
I was charged $ 155.95 for 2 (two) Monroe Max-​Air shocks.
O’reilly’s sells them (undiscounted) for $ 65 per pair.
This shop doubled the price for shocks. Worse, they charged $ 190 to install them. Midway into the job, I called to find the status and the owner complained that the installation (of shocks!) was difficult and that he wanted to charge an additional 2 hours of labor — to install shocks! I had to fight to pay $ 190 to install shocks. It could have been $ 400.
The car was returned to me with grease on the carpet, door, hood and interior upholstery. When I pointed it out, the owner tried to clean it with a can of brake clean and a rag.
This shop is filthy and the mechanics were unfriendly, if not off putting.
And by the way, the owner of this shop won’t provide a written estimate unless strongly pushed to do so. He’s a «time and materials» kind of guy. The longer it takes to fix your car, the more it costs. You are paying by the hour regardless of how efficient he is compared to reasonable shops.
And this: The owner performed a wheel alignment. $ 100. I paid it – and just realized — an alignment has nothing to do with the job his shop performed. Replacing the steering box does nothing to change the alignment AND I HAD THE ALIGNMENT DONE 3 WEEKS EARLIER. For $ 89. If the aligment was checked, it should have been obvious that an aligment ADJUSTMENT was not needed.
Overall, this experience was not a good one.
On the other hand, the owner seems very experienced and capable. Furthermore, a nice clean shop does not necessarily mean that work can not get done well. My overall impression is that they can do good work but if you go there you had better not trust anything you’re told, and you better not go dressed looking like you have disposable income.

I brought my 65 ford here to get some work done. Terry knows his stuff when it comes to classic cars. He installed the parts I had taken to get installed and found some more problems and advised me of them.

My car was making noises and had visible alignment issues after hitting a pot hole. Came on a recommendation by Apex Autobody that this is the only shop in town that can fix my problem. Freeman specializes in front end adjustments. My car needed: Aligned front end. Adjust caster camber & toe. Straighten left knuckle for camber and caster and modify both sides for camber — don’t worry I have no idea what that means but problem solved and the alignment is perfect. Thanks Terry & Freeman no other shop could have fix this problem, same day service!

I went to Freeman a few years back to have work done on my classic Mustang. Everything was good until they made repairs that were not authorized with parts that were twice as expensive than what I found at the local parts stores. There work was fine, but felt slighted and taken advantage of.
If you use them, just get all estimates upfront and in writing before they do any work.

Stay away. They might be cheap and seem nice but they really don’t know what they are doing.

I’ve known of these guys since I was a kid. We’ve never had an issue with this company. We have 8 vehicles which 3 are commercial wroking vans. NO ONE can align our trucks with the special side racks as even as good as these guys. Everyone is so friendly and curtious. They are not the cheapest but are very reasonable when you think about it. I’m done with most Mechanics. I like these guys because they are old timers and are all legit workers work over here. I don’t see any illegals working which tells me that they have legitimate business running and my cars are in safe hands.

My wife’s car was having some steering problems and went to a couple shop to get an idea of what’s going on. One shop told me it was the entire lower control arms while the other said it was bushing. Not knowing which shop is right I seek a third opinion and found Terry and his wonderful team. They specialize in alignment and was quick to identify that my wheel balancing was off and it was indeed my bushings. They replace and realign everything and couldn’t thank them enough! Terry may God bless you even more!

In regards to my car problem mentioned in my Firestone review; my car ended up here. A friend had recommended another body shop; and after they looked at it, the shop recommended this place.
My wonderful husband took time out of his day and brought my car here while I was at work — so I didn’t actually get to come here myself. But it seems like this shop is another honest place that will not try to rip you off.
The guys here were able to quickly determine that it was a bent steering knuckle, which they straightened out. They warned my husband that it was possible that it might break while trying to do this — but it all turned out ok. This all got done in just a couple of hours, and I’m only out about 250 bucks. Not bad at all.

I took my truck down to these guys for an alignment. My regular shop could not do it since it takes shims to make the camber adjustment. I had the service writer take down the specific settings for my truck. It’s fully electric. The best alignment is zero toe and zero camber. When they were done, I asked the manager if it was set as I had asked. He checked it and it was not. He did educate me on the fact that just my weight slightly changes the alignment. But that did not make it anywhere close to what I had requested on the left side. The right side was perfect. So he had them redo the left side. That was the only reason I rated them 4 instead of 5 stars. Having managed a couple of shops I knew from experience that if you want something that’s different you have to stay on them to make sure it’s done to the custom spec. The alignment works perfectly and I’m happy. It ran $ 100.

If you want a thorough and honest job at a reasonable price, go to Freeman’s

So, I needed to get my bearings pressed on to my axles on my 63 Chevy Impala. He quoted me a very good price to press and install them, but I have a buddy to install them. We went to Terry to get them pressed on to the axles and there was no waiting time. He was EXTREMLY BUSY, but he did it right their and then. This is my first post on Unilocal.I found this shop on Unilocal,and now I am just returning the favor by recommending this place to everyone. YOU WILL NOT BE RIPPED OFF HERE!!! He is a straight shooter. I will be going to get my upper and lower bushing pressed on there.

I have no idea whether these guys do good work or not. I called and made an appointment. I showed up. They have Jesus fish and US flags and yellow ribbons and God Bless George Bush stuff hung up everywhere. I have an Impeach George Bush bumper sticker. They refused to work on my car.

Great place if you have a trouble alignment. The company I work for uses them on all of the cars in our body shop that have been hit really hard or are lowered. I don’t know how they do it but they seem to be able to make adjustments that other alignment shops can’t even think about doing. I don’t know if they give a computer print out of the readings but you can trust that your car will not pull after taking it to them.