GEICO Insurance

This review isn’t for corporate Geico, but for this particular Brent Fulk office.
I routinely shop for cheaper auto insurance and haven’t been able to get any lower than some of those high-​risk casualty companies from Southern California. Recently I came into possession of a 2^nd car (in addition to a new car that begs a large insurance premium) and it made me wonder if I could save even more.
I sent a dozen emails out to agents in the Bay Area from major insurance companies to see if any could give me a better rate. Nearly none could actually get as low as my current premium with Farmers was.
Dulce reached out to me from this office and gave me a rate that was far lower than my current rate. She was really friendly and cool with playing around with the numbers and the policy over the phone. It’s my experience dealing with insurance agents that they sometimes get annoyed when you ask them for multiple options — but that was not the case here. I’m aware that insurance companies operate on volume, but you wouldn’t have been able to tell, as Dulce was more than patient in helping me decide on a final policy.
I ended up saving a ton on my insurance, am paying less for two cars now then I was for just one, and I’m with one of the mainstream insurance companies.

GEICO doesn’t pay claims. They spend all their money on stupid cute ads. GEICO is a rip off.

I’m not interested in buying insurance from you. Quit calling me. Quit leaving me voicemails.

This would get NO stars if I could. This rating is for Geico in general, not specifically the Monterey Hwyy Geico. On October 19,2014 I pulled off to the side of the road to park my car because I was feeling faint. I had stopped behind a vehicle and was going to put my car in park and put up the emergency brakes when I did lose consciousness. My car rolled a few inches into the car in front. I don’t deny liability. I passed out and «rear ended» a car. the problem is I receive a letter of liability from Geico stating that they have FINISHED THEIR INVESTIGATION and deem me at fault because «our investigation shows… was principally at fault for the auto accident that occurred on October 19, 2014 because the driver of your vehicle was not traveling at a safe distance from the traffic ahead. When traffic stopped/​slowed, your vehicle collided with the vehicle ahead of ti.» this makes it sound like I was tailgating a car and slammed into it becauseI was going too fast. I am suppose to believe that this is a crack team of investigators when they can’t even get the facts straight. I also mentioned that the car had paint chips and damage on it that did not come from my car. I can guarantee everyone that Geico won’t even bother to «investigate» this and just pay out the claim and the man will get a completely new bumper for damage I did not even cause. Yeah way to go! This is a stellar insurance company that fights for their customers!!! Like I said, I don’t deny fault but BOTH cars were at a stop

Geico Insurance needs to understand that their customers are all of equal importance.
On November 27, 2013, a car rear-​ended my vehicle while I was stopped at a red light.
By default, the person who rear-​ended my car is at fault. His insurance company is State Farm.
I called Geico on the 28^th and filed a claim. They stated that they needed to wait for State Farm insurance to contact their insured, to get a «word» from them, as stated by law, and that if I wanted my car fixed immediately, I would need to pay my insurance’s deductible, which I can claim for a refund later on, from State Farm. I decided to wait instead for State Farm to contact their insured, so that no money goes out of my pocket at all. I figured that it would be more complicated to ask for a refund than to simply wait for State Farm to speak with their insured involved in an accident with my car.
Two months pass. Currently, it is January 31, 2014 already, and State Farm has been sending me letters, notifying me that they are «still investigating» the claim, by trying to get in-​touch with their insured because he has not responded to their messages yet. I was told by Geico and State Farm that there is a 40-​day grace period by law, for them to get a word from their insured. 40 days has passed, and nothing has happened with my claim since I opened it.
I called Geico recently, asking them to help me speed-​up the process by getting in-​touch with State Farm, however, I was met with disappointment when I was told that there was nothing that we could do but to wait it out.
Now because I was the rear-​ended, not the «rear-​endee», Geico is not going to lose anything with my claim – it will be State Farm that will shoulder all the costs. So, why should Geico dilly-​dally with my claim? They are not going to be shouldering any costs. It’s pure laziness. From their handling of my case, I drew the conclusion that because my car was not involved in any relatively «major» damages, I could simply be brushed-​aside and set in a procrastination pile of some sort.
When I get the opportunity, I would certainly switch insurance carriers.
THIS COMPANY DOES NOT SEEM TO VALUE THE BUSINESS OF THEIR CLIENTS. NO MATTER THE SCALE OF THE CLAIM, ESPECIALLY IF THEIR INSURED IS NOT AT FAULT, THEY NEED TO UNDERSTAND THAT ALL THEIR CUSTOMERS ARE OF EQUAL VALUE, WHETHER THEY LIKE IT OR NOT.