Global Air Connection

Since my last review on this place, they have stolen my personal information to create 3 phone lines one on occasion and 2 other lines on another occasion by another name and address. We have since filed police reports and have taken legal action against these frauds. Be warned and do not trust these people.

Please avoid from going into the Global Air Connection store is the best of everything I could think of by now.

Yes it is true, all of the employees act like they know everything about phones but they don’t. I purchased my iPhone 4S and paid $ 660 included unlock but it ain’t work right. I came back in a next day but the store was closed. Then I came back on the 4^th day and asked for a replace new or refund but I was told to come to the Apple store for diagnose.
Not only that, I was shown that there is a 3 day warranty only on, stated on its wall… Where is a «California consumer rights»
. Well I didn’t want to argue. then later I went to the Mobile City (
) on the Tully road, behind the Cheo Leo Café then asked to fix it.
Now what happen!!! Guess!!! the unclock SIM I purchase from the Global Air Connection,
is a fake. God!!! I have to paid for another $ 60 at the Mobil City to unlock it again.
Anyway, please avoid from going into the Global Air Connection store is the best of everything I could think of by now.

BE WARNED. This place only cares bout using you. They will do everything possible to try to milk you for your money. They take advantage of the Vietnamese community. They ripped off my family with lies. Don’t trust them. If I could reverse the past, I’d definitely never go back, and if I did, it’d be spit on their face and waste their time.
BOTTOM LINE: AVOID AT ALL COST.

This place shouldn’t even be getting one star? I’m not sure if they closed down yet, bc try need to fucking do so for the sakes of these poor customers being tricked my them. I wonder if they ever gotten investigated.

This place is as everyone states in previous reviews. They said they had the phone there, then when I went to buy it, «oh you’ll have to wait a few days we don’t really have it»

This place is SHADY! They suggested that my dad open a new account with T-​mobile to get the phone that he wanted and switch over to AT&T 5 months later with lower monthly plan. They said they would waive all the early termination fees. Of course that didn’t happen. He’s now stuck with a $ 700 bill from T-​mobile. He went back to the store to dispute, they took the contract paper work and did not give it back.
Looking at his bill now, we see that it shows 5 cell phone lines when my dad opened only 3 lines. AVOID THIS PLACE! I’m going to contact the Consumer Affairs to report this SCAM. Also, I heard that CBS 5 is trying to do an investigative journalism piece on this place and is looking to interview people who have been scammed. Pls contact
to share your experiences.

DO NOT EVER GO HERE! Just Run AWAY!!!
This place told me to get totally New Accts. to receive new phones, But one of my 4 phone on my family plan I knew was definitely not expired yet. They said that if I sign up we would get money to pay for the Early Termination fee. And Trang said she will call Cingular to handle the cancellation, find us the cancellation fee, & make sure no other phone had a cancellation fee.
So like a dumb ass I did it. BUT the One smart move I did was check afterward with Cingular about the accounts. What I found out was more than 1 account had a early cancellation fee. We called Trang (the pregnant women) her explanation for NOT Informing/​Lying to Us was «Don’t worry, just get the lower plan for the phones & pay 2 accounts.»
They Assured us that we only had to pay for 1 deactivation, NOT 2 or that we would be stuck with multiple phone bills for MONTHS!

NOT Only that, one of the phones was USED & and the other didn’t work properly.
WAIT! But that’s not ALL, after being lied to, given broken & used phones, we went to the Manager on Senter to fix things.
Once we began to tell him our story, Andy’s tries to blow us off by saying «Well just pay two bill until the other expires and lower the plan on the old acct.». There was NO «Sorry for My P.O.S. employees for lying to You». When asked why his employee would lie to us, he said «O well you guys were all talking at once and she was to busy to tell you». WTF?! !!!
Is that All? Not quite.. .. my $ 100 deposit Was NOT given back, instead I must wait 4 to 10 WEEKS for my deposit in the form of a F***ing gift card.
This place deserves NO Rating & should Lose their license to sell ANY Thing other than Crap!
p. s. This phone was used probably because this place resells Stolen Phones. .. .

When I first stepped into the store there was a lot of people so I assumed it must be of good customer service and prices. Big mistake. After filling out all my paperwork I was to specifically come back the following week to pick up my phone and pay. The phone I picked was the last one of its color and this lady even wrote a note on it for nobody to touch it. The following week I came back to find that the lady was not working and supposedly hid it somewhere where the other guy worker could not find it. He offered me another color of the same phone which I did not want and even asked me if I wanted to cancel my pending contract which had nothing to do with it. All I wanted was my phone and to confirm everything that they said that was to be done that day. He told me to come back the following day to which I did to find the exact same situation. He once again went to the back room and came out minutes later to offer me the same phone of different color and said it was better and tried to give it with a discount. Later I found out they had given my phone to another person and did not even order another one in replacement. I would not recommend this place.

i just think that when you open a business and it’s suppose to be customer service it should be all about the customer service. I came into the store and i was not greet at all i was standing there for 5 minutes and those people that work there just look at me. At least greet me and acknowledge that i was there. Horrible place to do business with, they should definitely train their employee again.