Gloria Wu, MD

There is something seriously wrong with the billing practices of this doctor. Dr. Wu is an in-​network doctor for my insurance company, and therefore she is required to bill me at the rate which she agreed upon with the insurance company. However, she and her billing person Liz insisted upon billing me at the much higher full rate, completely ignoring the discounts that Dr. Wu agreed to with the insurance company. Moreover, if I did not pay these higher rates, she refused to provide treatment and necessary medication. For one single service date, the insurance company EOB said I should pay $ 230, and yet Dr. Wu billed me for a whopping $ 2,600 and refused to adjust the bill. If I had the time, I would file a complaint with the state insurance commissioner and the state medical board, so that no other patients would fall victim to these predatory billing practices. Right now, the best I can do is write this review. The billing operations of Dr. Wu are either highly incompetent or perhaps malicious. At first I thought it was extreme incompetence, but recently I am leaning more toward thinking there is actually some malicious intent involved.

Dr. Wu is really caring. She spent time with me and my family. She saw us at 10 pm at the emergency room and then took time to explain the entire problem with my eye. It was 11 pm before she left us.
Her staff is nice too. We saw her for more care after the emergency room visit. I am surprised at the Unilocal comments because she does a thorough job, we are very happy with the care because she explained everything, questions we didn’t even know to ask, she answered for us. Maybe people are nervous seeing an eye doctor for the first time, we were very nervous but Dr. Wu put us at ease.

A dangerous woman who should have her license revoked. False diagnostics just to fatten her wallet.
She had me go thought $ 4000 worth of useless testings for my simple myopia.
After telling me I was in urgent need of sophisticated expensive surgery within a month or I would go blind, I went for a second opinion, and was told she is known in the Ophtalmology world as pulling this stunt very often.
When I cancelled the appointment with her, she said I should thank her for putting me on a high vitamin B regimen that cured my «disease» in two weeks.
A fraud.

I have visited this office every month for 2 years. I have always been treated kindly, respectfully and timely. Dilation takes 20+ minutes but after that the process moves fast. Dr. Wu always takes the time to review my images with me and discuss my vision changes and best treatments. Her office staff handle all my billing so I never have to deal with it. At first I was anxious before my injection, now it doesn’t bother me and my vision gets better. I will continue visiting here.

Was referred here for a check up not sure why the negative reviews. Maybe because a lot of people are nervous when they see a doctor?
Either way I must say my checkup went very well. The staff was warm and friendly. There is a private lot for parking and pretty easy to find.
I first had my vision checked and also had my pupils dilated. The dilating took about 20 minutes but they let you just chill in the waiting room in the comfortable leather seats. After that I was called back to take a few simple tests. The technicians did most of the prepping and I met Dr. Wu after that when she came in to look over the results and had a quick glance at my eyes. She explained my test results and what they meant and was able to answer all my questions in terms I could actually understand.
Overall I felt like I was receiving professional and great service. The most important thing is that the doctor is knowledgeable and reassured me about one of the most important things– my vision!

i had a pretty bad eye lid infection last year during the Memorial long weekend and i was so thankful that Dr Wu was able to see me on that weekend and to immediately perform the necessary procedure. she’s very professional, courteous and caring throughout her follow up visits. i agree with James that the other reviews really do not do the justice! thank you Dr. Wu!

Dr. Wu is one of the best doctors that I have ever consulted. The other reviews did not do her justice. She is professional and witty. Always patient to answer my questions. Thanks to Dr. Wu, I have gained my healthy eyes back!
–James

She will make you wait three or more hours past your appointment time. Do not go to her as she will treat you like you are wasting her time. All she wants is your money, nothing else.

This lady is crazy. When I meet a doctor, I would like for them to look at me in the face and say hi. Instead, she just walked to my file and talked to it. She has a groupie that goes around following her. One of them kept translating everything to Chinese. Um, I may look Chinese, but I was born here and understand English. I never learned medical jargon in chinese school! While she was checking my eye, she had an assistant holding my head towards her medical instrument. I’m 23 years old, and know to rest my chin and forehead. Why are you holding my head?!?
When I was asking her about lasik surgery, she kept repeating that there was a 5% error. Then she asked about my occupation. When I said I was an engineer in the medical device industry, she said that I should understand what that means. Why is she trying to determine my educational level?!? Even high schoolers should understand what a statistical error means.
So then I continued to ask if I should undergo lasik surgery now, or if it’s worth waiting 10 years from now. she then exclaimed loudly like she was on some soap opera «What!!! In 10 years you’ll be like 100!» Okay, I do not look like i’m 90.