Golden State Overnight Delivery Service

The worst delivery service to ever exist.
They do not deliver in the time frame you request.

If I could give them zero stars, I would
This company was delivering a paycheck that was reissued by my employer, after they made a payroll error. It probably didn’t help that this paycheck was already 12 days overdue and that I needed it ASAP.
The delivery person left a «sorry we missed you» notice on my door, without knocking or making any effort to see if anyone was home. Of course, I was home.
I called the customer service number and was told that the driver was going to make another attempt, during the hours that I would be at work. Or I could request to pick the envelope up at their warehouse in Santa Ana instead. Of course I had no choice. I needed it ASAP and I definitely didn’t trust them to deliver it to my house, if they were going to leave a note without knocking.
So I was forced to go straight from work and drive an hour, each way, in bumper to bumper traffic, to retrieve the envelope from their warehouse in Santa Ana –by which time the bank was already closed.
I had to turn down paying work that I could have been doing during the time I had to drive out of my way and retrieve the envelope. They wasted my money and my time. Unacceptable.

Wow I can’t believe all the hard negative reviews on GSO! I am in the wine industry and have used a lot of delivery services. Honestly GSO does a heck of a job. For direct to trade shipments I can hand them a case of Winetyme is not in any kind of special packaging and have it almost anywhere in California overnight. Do things go wrong… sure just as with any carrier or business, but I have found the following to be true. Their customer service tries To be problem solvers. They work with you and the pricing is super fair. They have different programs for different needs. I can ship a pallet of wine or a case and it gets treated with the same care. If people try to rate a commercial specialized delivery service against higher priced consumer oriented services, they are bound not to give any commercial shipper high grades. I think these guys set a darn good benchmark of what service to expect when shipping wine.

If there was a no star button that would be the one I choose. This delivery service is a joke. They almost didn’t deliver our Christmas roast, said it was undeliverable. Been living in the same home for 16 years. Recently GSO didn’t deliver when scheduled. I called rescheduled for the next day between 8 – 12, and they were a NO SHOW. If you go to the Wine Board, you can see all sorts of terrible reviews. How do they stay in business. FedEx & UPS are way better services.

they deserve negative stars but I had to enter at least 1! We have scheduled daily pick ups at our office, every once in a while the driver fails to pick up. Every time they screw us over, I swear I wont use them again, then months go by and I decide to give another try. Not after this time, done! DONT USE THEM THEY ARE UNRELIABLE! Once they even had a driver go AWOL and he had a van full of packages and decided to quit, he went home and just left the van full of packages in his driveway. Our account manager and the cops had to go to his house to retrieve the packages, after they had been missing for 2 days — what a JOKE

These guys are truly unbelievable. At least 5 times they said they couldn’t deliver a package when I was here waiting for it and they never knocked, left a message or anything. I sit looking out the window of my office all day and they said I wasn’t in the office. Just got an email that said they tried. But no note? Hmmm… I am convinced they can’t manage and just do that because they can’t get to it. I can’t believe they’re still in business. It just cost me a ton of money and customer service just flat out doesn’t care. «Sorry… can’t help you, come by and pick it up.» By the way… should have been her 3 days ago. How’s that over «overnight»? Sell the business to someone competent guys.

My husband’s work sent a package we thought was coming US Postal mail and not overnight, we wish DMV (the State) would save taxpayers money and frustration by using a company that does it’s job.
We received the notice that a package had came that needed signature but not what it was. We called to have it redelivered and they said they were only paid for one attempt a day but would do it Saturday from 8:00 a.m. to 4:00 p.m. or we would have to drive a few towns away to pick it up ourselves. We agreed to Saturday.
We received a call back that DMV didn’t request Saturday and there is an extra fee but we could pick it up a town away in their call center Saturday or contact DMV. I contacted DMV and they gave the Supervisor permission for the Saturday delivery and everything was good or so I thought.
Saturday I took my son to work early and stayed home all day waiting for my package. Checked status at 11:00 a.m. and was told it’s on it’s way and they could contact the driver if I wanted a ETA. I told them that wasn’t necessary as long as it was coming.
At 3:00 p.m. I decided I wanted an ETA and was told the driver made an attempt, left a notice and we weren’t home. This was all untrue. We had no notice, by the time he supposedly came both me and my husband were home. Our doorbell works and our dog parks if anyone knocks. No one ever came and the driver is being dishonest. Well, the driver went home and the warehouse is locked up so we cannot have our package. They are supposed to make their third attempt Monday.
This company has terrible customer service because they give you their fake sympathy and don’t do a thing to rectify the situation for anyone’s benefit but theirs. I wish DMV would stop using this service and I know that I never will.
I filled a complaint over the phone and someone is supposed to call me back (I’m sure to say they are sorry as well), and I sent an email to the company. I can handle a lot, but lying NO!

GSO is extremely bad service. First time delivery, they miss me because my business store open at 9:00 am (They came at 8:00 am). I call the operator to schedule the time and give them my phone number. But they come early again before my business store open. What kind of service??? I tell them if you could not come back to delivery my package then I want to come to the local warehouse to pick up my item by my self but they say that they cannot arrange time for me to come to pick up due to they don’t know when my item comes back to location. F… K…GSO.

This company is awful
They do not call back even though they assure you they will
Package set to deliver 3 days ago has not been received and they keep telling me they will call me back — still waiting
Just to add insult to injury — I was hung up on twice by their «answering service»
I would not ship anything by this company

Every time they do it to me, you think I would learn. I live in AZ and get beer and wine shipments from California more than a few times a year. Without fail, whenever the winery or beer maker uses GSO I get an email from GSO saying that they will deliver it on one day and then push it back to the next day. Don’t they know because I have to be home to sign for these packages I have already made arrangements to be home.
GSO needs to get their systems updated so that when they send out emails, stating your packing will arrive on it X day then it comes on X day. How hard can that be, the stuff is not coming from China! I have other issues too with them only being able to deliver between 9AM and noon to my area. Customer service asks me if I want to set a time and I would pick noon and — 4PM just to have them kick it back and say they can’t do that. Why offer a specific time just to say sorry. This is just another issue with their systems not being able to tell the customer support when they com into my area.
The customer service is good and they get back to you when you ask questions but it is never yes your package is on its way like the system said.

If the delivery makes it, everything is great. if the delivery does not they have the worst customer service in the world. They never get back to you and you have to call them over and over and over again. They will not tell you why it did not deliver either.

If you’re home when the driver (who by the way is smoking a cigarette) meanders up to your door, then the service is good. Any other scenario, it’s a nightmare.
If you get an unspecific door tag on your door, you can’t look anything up on the website, and you’re forced to spend 30 minutes on hold before talking to a snarky woman who informs you that your shit’s been returned because you weren’t home on a monday, tuesday or wednesday.
Businesses: think twice before using these couriers. They’re not worth the cost savings over fedex/​UPS.

ditto to every other review. i was home (waiting on the package) & i have a door bell & 2 dogs. you have to work really hard to come to my front door unnoticed. while sitting in my living room i received an e-​mail on my phone that i wasn’t home. i was. &…there was no notice on my front door. shortly thereafter… i got a call from them saying i had to pick up the package between 8 – 12 saturday morning (the next day) or they would have to send it back to the shipper. i drove 45 minutes to the warehouse (which was very frustrating to have to do on a saturday morning) & was there by 8am only to wait for 1 hour & 45 minutes because they «couldn’t find the package». they told me they would call me when they found it. they never found it. i called the following monday morning & they told me it still hadn’t been found & that i should call back. after a couple hours… i called back only to find out they found it. …buuuuuut…my $ 20 – 30 bottles of limited release beers had been damaged. so… i still have no idea when… or if… i will get my shipment that was full of christmas gifts that i most likely won’t have on time now.
i sincerely wish i would have read these reviews before they were shipped. i would have preferred the road trip to SoCal over the frustration… headaches…& inconveniences of working with this company.

This shipper is HORRIBLE. They charged for a Saturday delivery they didn’t deliver.
I called 3X on Saturday with an on-​hold time of 45 minutes.
I called the vendor twice because the special instructions were not communicated by GSO to their driver.
I re-​scheduled a morning delivery between 9 – 12 noon for Monday.
It’s Monday today and I’ve called twice. They missed their delivery window.
On this last call they said I would have to be at the delivery location between 12 noon and 4 pm.
The Service sucks. Customer Service is completely disorganized. The cost of the package delivery is now 10X their cost in my time.
If you value your time please, ship with someone else.
They also have the nerve to charge me for Saturday delivery that’s now scheduled for Late Monday, over 24 hours Late.

This business sucks!
Your packages are sitting in three piles in the middle of their dock floor… NOT neatly sorted piles but heaps. A driver called in the request help with a delivery and the dispatcher told him «Scan bad address» and sent him on his way… Worst customer service ever!
My package was not delivered yesterday. I called and told them I would pick it up this morning… And they’ve lost it.

I ordered my apple pie whiskey online and it was delivered to me the next day by a very friendly delivery man. If you know you have to sign for a package, have it delivered to your work if you go to a job every day.

They have not performed up to my expectations. They left me notes on attempted delivery while I’m at home too many times. Plus they never give you windows of time — it’s basically 8 – 5 so if your waiting for wine, your whole day is shot. This last delivery was the worst. They said 8 – 5 but the driver showed up at 5:45 and then tried to drive off as he thought I wasn’t home. I literally went out to the street to whistle him back. Never again.

GSO is a joke. I have medication delivered monthly, and ever since they took over delivery from Norco at the beginning of the year, every delivery is an issue. If it’s even actually delivered.
If whatever you’re ordering has a different shipper available, use it. Avoid GSO like the plague.

Will I ever get my Bruery beer? LOL
Second day I’ve rescheduled from 12 – 4 and no luck. I’ve called customer service a couple of time as well and no luck. I really hate that I’ll have to go pick this up myself, whats the point of paying for delivery then?

THE WORSEST DELIVERY COMPANY EVER.
what the shame on this company.
since last 4 days trying to receive my package, twice went to the my next door, one day I waist my time 10:30 to 5pm but then they called back for pologizing on no driver for today will be delivery by tomorrow. NOW guess what??? big surprise, first of all they show up 4 pm instead 10:30 am and again WRON ADDRESS DELIVERY!!! Really???
What the stupid. they even can’t confirm the notes with driver and have him at least to call me for window time. I had almost over 50 calls back and fort and try to navigate and put so many notes on it. but no body cares .
shame on you.