Gray Line Los Cabos

REVIEW FOR LOS CABOS RESERVATIONS ONLY. All of the contracted tour guides were fantastic. I will do a separate review for the excursions.
We were traveling with another couple from San Diego and thought it would be best to coordinate all of our excursions in advance. Because there’s nothing like a «What do you want to do?» /​«I don’t know, what do YOU want to do?» cyclical conversation to make me nuttier than a Planter’s factory rat.
The 4 excursions we selected all included food (and booze), so we were excited to tackle 2 birds with one stone. Gray Line’s pricing was on par with some of the other companies offering trips and they had the most professional website, and (most importantly) some excursions that were billed as «Adults only». The on-​line booking tool with simple. We received a confirmation email with printable receipts. The week before the trip, we get an email that says the trip could not be confirmed yet but to contact the Gray Line representative when we arrived in Los Cabos to confirm. I called just to make sure and the woman told me just to print the receipt.
Easy peasy, right?
I should have known.
We met our friends at the airport and discovered they were told the same thing. When we looked at our receipts, we realized there was no information about where and when to meet for any of our excursions. Remember, we booked 4 excursions so we were pretty invested in getting all the information right. My friend called to get the details for our trips and the representative told her that we had to have our vouchers. Vouchers? What vouchers? The vouchers, apparently, contained information about where and when to meet and we would not be permitted on the ship for our first excursion.
Come again?
We were running all over Cabo San Lucas trying to find a place where we could p log onto a website and download said vouchers. After a very confusing $ 30.00 taxi ride and a sad little Spanglish discussion on exactly what an ‘internet café’ is, we ended up at the Wyndam on the marina. The only way they would let us us the printer is if we promised to sit through a 3-​hour timeshare meeting and leave a $ 40.00 deposit. So, for the math challenged, it cost us $ 70.00 to print our receipts and prayed that it would serve as our vouchers.
The meeting space was located and we stood in line with other people. Who had vouchers. Luckily, the vendor accepted the receipts and we were able to board. BUT we had to call back every day to get the departure times and meeting locations for the next 3 days. We are promised that a Gray Line representative would meet us at the marina for the Pez Gato ship. They didn’t tell us there were 4 ships named Pez Gato.
Everyone we encounted thought we were morons for booking excursions in advance, preferring to haggle pricing with vendors on site. It’s not my style but I would likely to have found it a lot less frustrating.