Guanzon Jose MD

We have look for our doctor-​to-​be in the area and found this clinic. The clinic does not look a clinic at all — as in it a mess and too old. I have escorted my wife for her checkup with the lady doctor. The husband doctor shows up instead of her. He told her that everything is under control — «ako ang bahala» and that it is the last conversation, he don’t even listen to the patient on what is the problem she wants to consult. She felt this doctor is rude at all to her. So beware, not sure how there are still people coming to this clinic at all. I respect senior people like this doctor — look for a professional one.

I went to this for a health screening. It is messy and unorganized! There are papers in files in the floor when you enter in patient rooms! The desk people socialize, and one of them were on their iPads browsing the media and don’t follow the scheduled appointments chronologically which I had to wait 30 minutes until I get checked with the Doctor. The doctor was okay but got me waiting in the patient room for 20 minutes of socializing with these nurses or these ladies.

Very rude MD but wife who is also an MD and staff are okay but it seems that office practice is very unprofessional. On top of the mess in the lobby, most of the times they are late on seeing their patients. Basically, coming here on time is no point at all and that makes me wonder if they even thought of their diabetic patients who are on fasting for some lab draws. They are also very slow in processing medical paperworks like sending prescription to pharmacy and authorizing medications not covered by certain insurance. They also like to schedule their patients to come in for a weekly visit if they can get away with it… Beware as they sometimes schedule you for a f/​u visit and they will call and cancel, they will not even attempt to confirm receipt of their message. 0 star if Its an option.

I was asking if they had whooping cough vaccine available and the front desk did not know. They don’t have fax or email, so I had to go to the office and pick up forms, didn’t get a good feel, so I checked Unilocal and many bad reviews, so I decided to pass and cancel my appointment. The office does not feel clean and yes there are boxes everywhere.

I see all the other comments and I can relate to what many are saying. The office is a mess and the employees often don’t seem to know what they are doing. But the reason I keep coming back and have been a patient for years is because of the doctors. The doctors are great! Dr. Guanzon has helped me with my medical problems and seems to genuinely care. I can see he might seem like he is in a rush but the office is always packed, that might say something about the doctor as well. I think most of us don’t care about the office being clutter but the level of care that we are going to receive. I have been frustrated to with staff in the past as well, but knowing that the Dr. Is going to help me out is why I stay.

I would give no stars if there is a button for it, the staff are extremely rude. While waiting to be called in — my 2 years old son touched the door and the receptionist immediately said she needs to «sanitize» the door because my son touched it — he wasn’t dirty nor messy or even sick, and multiple of other people touched the door before and afterward, to make matter worst the staff gave me the worst attitude and stare me down nonstop — and talked to me as if they’re doing me a really big favor — when I restate what I said after them asking me multiple of times — they started asking «why are you mad» although I’ve never raised my voice and then gave me a dirty look and started speaking to each other in their own native language and snickered. After signing a stack of papers they said that they don’t take my insurance (this is after 15 minutes of signing paper work) and they didn’t glance at the pack I gave them — I told them «you shouldn’t have wasted my time «and they replied with «we don’t like your attitude anyways» so I left. I’ve never had worst service in my life. I just wished that they informed me that their office didn’t take blue athem from the beginning rather than make me sign numerous of paper work and telling me over the phone that «they accept» my insurance. And I’m kinda glad that they don’t take my insurance thinking back about it, I’m with a much better doctor now and according to other Unilocal reviews — I’m not missing out much

There really is only one nice person in the office. My dad has been going there for years and I have tried to convince him to switch to a different Dr.
They are really good about getting you «scheduled» for a visit but when it comes to anything else that requires authrization via phone or fax it can take up to two weeks unless you physically go just into the office.
My dad arrives 10−20minutes before his scheduled appointment will wait at least 20 minutes after the scheduled appointment before hes taken into an exam room. Once in th exam room another 10 – 20 minutes before the Dr comes in.
Dr will spend about 5 minutes faining like he’s actually listening to what your saying regarding medical concerns but loves to banter.
The office is beyond cluttered, unorganized and looks entirely filthy and unprofessional.

I would have preferred to give no stars.
This is the worst doctor’s office I’ve ever been to. The staff are incredibly unprofessional and unaccommodating. The office itself is a hot mess with files and papers all over the place. They yell at the patients in the waiting room whenever the door is left open. They talk about patients in tagalog which is terrible because so many patients in the room, including myself, can understand it.
They wanted me to bring the results of my last lab work for my first appointment. Everything was electronic so I asked if I could email. They don’t have email (archaic?!) and said they’d take fax or I’d have to drop off. I don’t have a fax so I had to get the lab results printed and drop them off. They wouldn’t let me make an appointment to get lab work done without seeing the results, even though it had been 6 months since the last time I went. They rudely insisted even after I told them that I could just make the appointment for later because I travel a lot for work. They still said no.
I came back 3 weeks later (because they won’t do ANYTHING over the phone) just to see if I could make my lab appointment. They told me no because I hadn’t given them my lab results. I was furious, I reminded them of the exact date when I dropped them off. They lazily looked around their messy office for about 20 minutes while I sat there. Then Dr. Guanzon came out, said they couldn’t find the lab results, she was sure everything was fine, told someone to give me the paperwork to schedule my lab. I think my jaw dropped to the floor, I was so taken aback by the whole thing.
And then, I do go to the lab, ask Guanzon’s nurse when they would find out the results, nurse said usually after two weeks so to make an appointment. I didn’t see why I had to make an appointment when the results hadn’t even come out yet, and she was like, the only way to know the results is to make an appointment. I argued, what if there is nothing. Nurse said it didn’t matter I would have to come in to find that out. Too furious to stay in the office another minute, I left without making an appointment. I assumed they’d let me know when the results came in and I’d begrudgingly make an appointment then. A month passed by and I didn’t hear anything, so called them to ask if my results came in. Nurse asked how long ago I went to the lab (this office has the poorest tracking of anything important related to their patients). I said a month, and she responded they «should» have them then, make an appointment. Infuriated, I asked if she could double check that they have them, I didn’t want to make an appointment if they didn’t have them. She said it’s usually two weeks, it’s been a month, they should have them, in a very rude tone, obviously not wanting to do her job and go check if my results were in. I was so angry I hung up the phone.
People, this all transpired in November/​December. Today I got a voicemail that they have my results and I need to make an appointment. It’s the freaking end of March. These people are the ABSOLUTE WORST, have no customer service skills and think they are obliging US when they are lucky they have any patients at all. I’m going to a new doctor, but it sucks that I still have to go back to Guanzon to pick up my lab results to share with the new doctor.
Do not go to this doctor’s office. It is horrifying just how badly they treat their patients.

How someone like Dr Guanzon becomes licensed and is able to practice puts more doubt in the quality of health care in our country.
As my father’s primary doctor, I found him defensive when I asked about my father’s condition. He may appear friendly at first, but he is really aloof. He has no bedside manner. He doesn’t return calls. He comes across more as a used car salesman than a physician. Basically, I had no trust in him.
I feel sorry for those under his care. Find someone else to care for you, especially when the hospital nurses suggest this doctor is not very good.

I have to agree with cay c., this doctor’s office is not people friendly. I went to see the dr. for excruciating knee pain back in ³⁄₀₇ and what horrific experience.
They never greeted me or acknowledged me in the reception area, I had to say excuse me I have an appt. Once the Dr. saw me he kept telling me nothing was wrong with my knee but maybe too much weight (I was like 190pds and 5’10). He was quick to prescribe painkillers. My knee was popped out and swelling down to my foot, still nothing was wrong.
Once they told me I didnt have an appt. and another time they told me they couldnt find my records.
They contentiously ignored my plead for «help I can’t walk on this leg anymore». I filed a grievance and went to see another dr. who referred me to an orthopedic dr. right away!
I have never seen a doctor’s office as sloppy and unprofessional as theirs. Didnt care a damn about me as a patient.

This doctor and his biller, Angela Batula, are really rude and don’t know the meaning of professional conduct.
I was trying to get information about services I needed done (like physical exams and blood work) and Angela kept telling me (in a rude tone) that my insurance doesn’t cover it if it’s for school. When I called my insurance company they told me that it was covered and told me to call them back and ask for billing codes from them so they can make sure that the procedure was covered. When I called back, Angela started telling me that she’s been a biller for a long time and she knows what the procedures are and kept telling me that it isn’t covered. So I asked her why she was giving me a hard time and why she was being rude when I’m just trying to do what my insurance company is asking me to do, and she told me that I’m making her want to hang up on me. At that point I told her that I wanted to speak with the doctor because she wasn’t supposed to be talking to patients that way and then she told me that they were both busy seeing patients like everyone in the office was busy and then hung up on me.
I called back and spoke with the receptionist and told her what happened and then the doctor came on the phone. I told him that Angela was rude and then he told me that I was the one bothering them and that he was standing next to her while I was on the phone and said that if I’m not going to cooperate with them and pay for the services then I should find another doctor.
I’ve filed a complaint and the only reason he got one star is because giving no stars isn’t an option.
Very unprofessional and doesn’t know how to LISTEN. Very good at cutting you off while you’re in the middle of your sentence. If that’s the type of service you want from your medical provider go ahead and see this assmunch!

I went to see this dr. for a general check up and bc i was having bad stomach pains.
i had an appt and didn’t get seen until 45 min later! after you go to the back from the waiitng room, there are tons of boxes and stacks of files (looked like paitent’s files and paperwork?) all along the hall and in the exam rooms. I asked the nurse if they just moved and she said «no it’s always like this!»
eww… this is the first dr. office that i’ve been to that wasn’t clean.
when i saw the dr. he was friendly, but not very attentive or thorough. he did the normal check my breathing, look in my mouth, but that’s it!
a majority of the time he kept talking to me about who i voted for, plastic surgery in the philippines, where he was building his house, where my mo lives and all this random stuff. bascially everything except for the reason why i was there!
i kept having to say «so what do i need to do about my stomach pain». I think i had to say it about 3x.
In the end, he told me that maybe my stomach pains are just the way it and and not to worry b/​c his mom has them too. WTF?
i looked for another dr. the next day.