H&M

Good customer service ! Quality of clothes is not that good ! It’s like European Walmart! Cheap pricing. Many to choose from!

Awesome sales this holiday season, but weak staff. My mom and I were shopping for at least 20 minutes around 9:30 in the morning with two employees in the men’s store, both of whom saw us and didn’t ask if we needed help – in fact, barely said «excuse me» as they continued to wheel carts of clothes around us. And it wasn’t busy! There were only maybe 2 – 3 customers that I saw.
After a sorry introduction to their store, I found an employee near the fitting room where I wanted to try on some clothes. She asked me politely to bring the number tag back out, which wasn’t a problem. But after I had tried on my clothes, she asked me to bring the clothes back out with me!
Bruh. For real? Don’t y’all get paid to do that? I worked in retail for five years! Sometimes it sucks, but you don’t ask customers to place things back! But, I did it.
Her coworker saw that and didn’t say anything, but rang me up later. And didn’t say bye or anything.
If this is seasonal help, get rid of them and try to find someone who actually gives a … about people.

The store okay :) But Bad Customer service ever… I was looking for my size and the Chinese employees just yelled at me and asked what I’m looking for. I said I’m looking for size XS but she took the Large one gave it to me. The Large is bold and she saw it. But she just assumed it was XS. Then She yelled «No More» and walked away. She was so rude…

Personally, I’ve had GREAT experiences with the staff & appreciate their customer service and attentiveness.
I approached the cashier with one item and asked if security could escort me to my car (it was 8:30 pm). Neither of the 2 workers knew how to flag security, but they assured me they’d work something out and called the manager over. He got there in what seemed like 10 seconds flat & phoned security before I even completed my purchase. This whole process took no time at all, and afterwards the manager chatted with me & even came back to check on me 3x (it took security ~7 min to arrive, and H&M continued to apologize for the «wait» haha).
Sure, this whole story is overall unrelated to their business of selling fast fashion, but I appreciated the lengths they went to to address my request & ensure follow through, even when it was out of their hands.
On another note, I highly recommend requesting a security escort as a precaution when it’s late or otherwise. The security office is located in a hall several stores to the right of Swarovski. :)
The store itself is clean & organized, and the workers check in on patrons more often than I expected. Haven’t tried their fitting rooms, but I’ll definitely be back to snag a few $ 20 sweaters (!!).

Unfriendly workers. All of the employees look straight at you without smiling as if there are no customers. Hopefully managers read this.

Bad selection and rude customer service… i always feel like im bothering when all i have is a question.
I like the Santana Row location better since they usually have more inventory and nicer people.

I don’t shop like most women. I know what I want before I leave the house, and I don’t want to spend all day finding it. This is one of my favorite stores because I always find what I need at a good price, and no one bothers me. If I need help, I always get friendly service, though.

This location is a great place for women to shop because there’s so much selections compared to men. I went here to shop for sweaters and jackets, but there wasn’t much options. I had a hard looking for my size and the service was just okay. Most employees just stand there or do their job without a greeting and/​or asking for help. I rather shop the H&M store at Santana Row.

Customer service at this store is a total disgrace. Sales attendant didn’t even greet me or look me in the eye. So rude. And store is a chaotic mess. Won’t shop here again.

Pretty good sized store but not the biggest. It has most of everything that you find in most.
The floors are clean but the racks are pretty messy in the middle of the day.
It doesn’t ever seen like there are enough staff around in the store and they definitely aren’t the happiest. Overall, average H&M.

Most of there clothes is affordable, not quite sure the quality of the material. The style look young and hip. They are up to date with the trends.

The staff is super friendly and I love h and Ms basic style. Really good prices. Always new stuff.

I don’t know why this location is getting bad reviews. I love this store! I love that they carry kids clothes at this location. This H&M is big as well and well organized. The lines are usually long but they go by fast.

EW. Worst H&M I’ve ever been to. I can’t believe the San Francisco store location has more traffic and they manage to keep their store tidier than this location! First off everything is crowded and overwhelming. Whoever their merchandiser is needs to rethink the entire store because everything is cluttered and congested I almost don’t know where to look first. Nothing is in it’s proper place and the employees doing go backs don’t bother to ask if you need help or are doing okay. It’s retail, customer service is what you got hired for. And oh my gah their kids section is disgusting. Not only is EVERYTHING unorganized EVERYTIME I GO but there’s people’s trash incorporated in the merchandised mess! I just can’t. I’d rather drive all the way to Milpitas to that location so I can breathe and look at the entire store from front to back. Sorry guys.

This is the most horrible store I have come across. To keep it short, I bought a shirt here which is deceptively low in quality. It wrinkled up like a paper 2 minutes into putting it on. When I went to complain about it in the store, they said I have already put it on and they cannot return it. I completely understand that policy, but the way they behaved was outrageous. They said I am the only one who have had problem with this shirt so far. What I understood of customer service is, if I have a problem I can express it, without worry about whether or not other customers confer to my viewpoint.
I just left the shirt on their counter and they didn’t even bother apologizing. I am sure I am never going back to an H&M store again after this level of products and service.

Normally, I don’t shop in stores because I have converted to online shopping. Seems to be a lot easier. The staff were very rude and they closed the fitting room 20 mins prior to closing. Last time I checked the store is still open which means fitting rooms included. However, I would never shop at this H&M. What happened to customer service?

The store is normal. But the customer service is horrible. They act like it’s an inconvenience to help check you out. And this last time they even complained about using a coupon while I was still standing there like I was invisible.
Extremely poor service and very UNPROFESSIONAL.

I love H&M, it is my favorite chain store, and I have been to most locations in Northern California and a couple in San Diego, Portland, and NY. This location is one of my least favorite I’ve been too. It is small, cramped, and very crowded (kind of like San Jose which is BIG, cramped, and very crowded).
The SF and the Santana Row locations are larger with more inventory.
If you find yourself in Harlem, NY go to the H&M on 125^th Ave… it’s where my obsession with this chain all began back in 2005.

I hardly shop at H&M but I did get a long sleeve top that was on sale for $ 7!
I needed an extra small, there was only one left [in a pink] so I nabbed it.
The store is quite large, there is a kids’ area, and a men’s area.
Unlike the H&M at Santana Row (unless it’s different due to their new location), they have an undergarment section. I got 3 panties for $ 10. Even looking for a size small is difficult here but that’s because I did not want an ugly color /​design.
Thank you for the steal… I’ll be utilizing my new purchases in Oregon this Thanksgiving.

This store is huge! I always forget that Oakridge mall has all the stores I usually go to at Valley Fair. I like how the stores are connected but separated by mens, womens, and children. I didn’t have a lot of time, and needed to return something, so I got in the long line for the cashier. They only had 2 cashiers and 10+ people in line. Negative. They finally pulled another cashier when the line was halfway through.
But, so many cute clothes that I wanted to try, but will have to wait til next time when I have more time to peruse and try on.