H&R Block

My taxes were done at this branch after I visited the H&R office at Taylor st where I was told that these guys would be able to assist me better.
The staff here was friendly and very professional. They did all the best to get my taxes done both for this and previous year.
My agent was Chi Blair who has a great experience in the field. She took a deep look into my cases, provided me with all the details and found the best way to get my taxes done.
I will definitely work with them in future. If you have a complex case do not hesitate to visit this office, agents here are professionals.
Customer service is great too, they’d remind you about any appointment, you can also have some coffee and read a magazine if you have to wait a bit. Great and professional service overall.

This is the first time I got my taxes done at H&R Block.
I went to the 368 E Taylor st office and after spending four harrowing hours, left with utmost frustration. You can read my review for this branch of H&R on Unilocal.
Anyway, I made an appointment and met with Richard Ferman. A natural manager, he looked at my forms and promptly told me that he was not the right person for the job and told me that he will give me a call soon. In an hour, I got a call from him and he directed me to one of his staff, the wonderful Anna Marie. It was evident that he is a wonderful Manager.
This lady is a gem! She is very communicative, ever smiling and knows her stuff in and out! And her experience with IT companies such as Intel is extremely useful.
She quickly figured out how to interpret my 1099-​B and got it all done in an hour. And she also explained at every step what she was doing and why. She is very thorough and knows her stuff really well.
It was a total pleasure to work with her, especially after the harrowing experience at E Taylor street branch. I sure hope she is here at this office next year as well.
Three cheers for Anna Marie, my Tax Angel for this year!

Worst customer service I have experienced. Unfriendly staff you would think a tax service Place would be friendlier considering tax season is they’re income for the year