Image Eyecare Optometry

Everyone here is EXCEPTIONAL. Dr. Kim was patient and helped me really understand my current eye health and preventative measures for continued health. Karen was patient and all have rallied to help me get my glasses shipped to me while I’m on vacation. I can’t thank them enough for bending over backward to help me. The people here are truly exceptional.

Dr. Nguyen help me, and was really attentive and sweet. The whole staff is very friendly. Got my first pair of glasses from them. Pricey but in my opinion its okay, because it’s rare now a days to receive great customer service. And I’m big on that.

The patience the staff has at Image Eyecare Optometry really stood out to me. I came into this optometry place a few months ago when it was necessary to get glasses and I had difficulties deciding which frame to get. Well ever since then, I’ve been having dreams about these glasses and decided to brave the mall today to get them. Given that my insurance would only cover a slight chunk of these glasses, I had to think about it for a bit to make sure I wouldn’t have buyers remorse. The gentleman that helped me was beyond wonderful. None of the people there are pushy «sales persons» that pressure you into buying anything. Service like that nowadays is priceless and hard to come by.
Parking at the mall can be horrific, but if you park nearby sears and walk a bit they’re located nearby Macy’s. A+++ for all your help in me having confidence I bought my glasses from the right place.

Best eye exam experience I’ve ever had and it’s because of Dr. Kim Khanh Nguyen. I could tell she truly enjoys helping her patients. She takes the time understand your needs and explain each step. Both my husband and I highly recommend her!

I just had an emergency situation needing a new contact. They took care of me immediately. Not sure a better eye care staff exists.

I usually dread going into the optometrist based on my past experiences at other offices all over San Jose. However, when I stumbled upon Image Eye Care Optometry at Oakridge Mall, I was greeted by the super friendly Karen and Dr. Kim Nguyen. As I looked around to see if any frames caught my attention, Karen was quick to pull up my insurance information and explain the benefits to me, which helped me get a better idea of what I would be paying for frames. As soon as Dr. Nguyen began my eye exam, she started thoroughly explaining everything she was doing and what she was seeing. Once the exam was over and I had selected the frames I fell in love with, Dr. Nguyen explained to me all the different options I had for my lenses and gave me a breakdown of my total. I was beyond pleased with my experience that day. I was told my glasses would take anywhere between 7 and 10 business days for them to be ready. However, to my surprise my glasses were ready for pick-​up within a few days. Deseri, who I spoke to over the phone on the day of my pick-​up was also very friendly and helpful. When I came in to pick-​up my glasses, they had me try them on to make sure they were a good fit and felt comfortable. I am so happy I found this place, as it will be my new Optometry home. I highly recommend it to anyone. Great customer service and high quality products are hard to find.

Everyone is really nice and sweet. They take walk-​in. Dr. Kim Nguyen Is really informative. She took her time to let me know what was going on every step of the way. She made a lot of great recommendations for dry eyes, allergies, and solutions to use. They never pressure me to buy anything. I definitely would come back.

Getting really cranky now with these people. This is the second time now that they forgot to ship the contact lenses I ordered and paid for! WTF?

Mely was Great! I got my prescription from another optometrist but with 7 frames to «update» it was worth it to shop around. With the price quotes from Sears, LensCrafters, and a few others Mely went straight to work.
Not only did Mely get me the best price, I got the exact Zeiss lenses I wanted. (The price was better than that offered by Sears even with their «dodgie» house label.

I don’t know what the hate about this place is. When I walked in the door they were friendly and greeted me when I walked in. Then I need to get some contacts and they helped me with that. Service was quick, professional and all of the staff were very nice. (2 ladies behind the desk and the doctor).
I can’t speak to much else as I had a pretty pleasant experience.

Horrible place. Don’t go here. I gave them my old glasses to be updated with the new prescription. They told me 7 – 10 days and it has already been over a month and still no glasses. I have an infant at home and have to put in my contacts every time she wakes up at night. If I would have known how horribly long this place would take, I would never have gone to them. Not to mention, the Dr still called me Ma’am after my third followup visit within weeks if each other. Overall, the worst experience ever!

i made an appointment on a sat morning and waited for an hour and still had not been seen by the doctor, and all that the front desk can tell me is that the doctor knows i am waiting outside and she had no idea that the office would be so busy that morning… why did i even bother making an appointment if they are letting anyone walk in. so i left, and soon i received a text message telling me i have an appointment that afternoon… seriously? i dont think i will ever come to this place again.

I give one star for niceness because there on commission and they
Really sold us. Told us it was better to get two pairs of glasses Instead of bifocal
And the first glasses they showed us was $ 750.00. «Really» We have great insurance and still walked out with a bill of $ 650.00. And ALL SALES ARE-​FINAL that should have told us not to enter.

I was visiting from Massachusetts and lost my only pair of contacts today. After calling a couple of places in the area to see if any of these places could help me, I got in touch with the good folks down at Image Eyecare. They were, by far, the most helpful. I was able to get a new pair of contacts with the least amount of red tape possible. They were very accommodating and made sure that I received the best service. If I lived in the area, I would definitely consider making this my go-​to place for my optometry needs based on the wonderful experience I’ve had.

With out a doubt this is one of the worst places to get glasses. I had an exam in Dec of 2012 that seemed rushed and awkward. Dr. J stumbled over words and kept running in and out of the room.
After the exam they showed me the high end glasses, then the cheeper ones and when I asked about the glasses for the $ 90 all included sale that they had when I made my appointment they told me «oh we stopped that months ago», even thow I had make the appointment just that last week.
After I paid way to much for glasses and was told they would be in in about 5 – 7 work days. so after 10 days I called and asked about them and was told «they should be in any day now» so I waited 2 more days and called and was told «they will be in soon» and 2 more days after that I was told «you can stop calling, we will let you know when they are in». Not only is that rude, but i is also not good work ethic.
After 5 weeks, count them 5, I walked in ready to demand my money when I was told «oh they got here yesterday» and was given a pair of what turned out to be the worst glasses I have ever had to date. they didnt fit right, didn’t sit right, and broke after 6 weeks. flash forword to 5 mouths later I decide to get some glasses through a website my friend told me about. all in all they were $ 50 for 2 pair of much better glasses. when I called Image eyecare to get my PD number (how far your pupals are from your nose) they asked me «we dont put that on your perscription?» and after being on hold for a few moments the woman comes back and says «60, its 60» and I said oh ok and got hung up on.
now I go and talk to another eye doc and he tells me, «that cant be right» and sure enough, they were wrong as wrong can be.
my advise people, get your exam done elsewhere and get your glasses from one of the websites out there.

I really liked Dr. Mohajerani. I was her patient for 4 years before she sold her practice recently. The staff has always been nice to me and my family. Unfortunately I haven’t been there since she left.

Went here for the first time a few months back. Loved them! Went back recently and it was a whole new different owner and staff. I thought ok thats fine.
OH BUT IT WASNT!
I was the only one there (with an appt) and any question I asked the girl at the front desk about contacts or glasses, she had to go in back and ask the Dr. like they she was so famous she couldn’t come out herself to speak with the common folk. Then when they finally put me in the room I had to wait again. I SHOULDN’T OF WAITED. The Dr. was all about sell sell sell! Telling me how much things were instead of actually trying to hear me and understand what was going on with my eyes.
I LEFT! I want to feel like I am being listened to and that I am being helped. Not that its all about my insurance and what things are gonna cost instead of asking about what is going on with my eyes.
No thank you I will keep looking for another eye Dr. who isnt all about money

the world according to noelle
~2012~
Image Eyecare Optometry is located in Oakrdige Mall (between Macy’s and the food court). Inside one will note the extensive selection of eyeglasses and sunglasses. They carry designer brands like Tiffany & Company, Burberry, Juicy Couture. They also carry other eyeglasses brands as well.
I’ve been seeing Dr. Mahajerani since she first opened up shop in Oakridge Mall which was nearly ten years ago. Dr. Mahajerani is smart, considerate and kind. Over the years this has been my one stop shop for eyeglasses and contact lenses.
Ages ago, when I didn’t have eye insurance I came to Image Eyecare. Do note that from time to time they run specials for people without eye insurance which makes eyeglasses and contacts affordable.
Currently, I have eye insurance. Came here recently for an eyeglass and contact lenses exam. It turns out I have an astigmatism. I was able to find a beautiful pair of Tiffany and Company eyeglasses and get contact lenses (one daily) which worked out just fine.
Dr. Mahajerani and her staff are always working hard to take care of their patients. I’m glad that I’ve found an optometrist and staff that I trust with my eye care needs, I highly recommend Image Eyecare Optometry to all my family and friends.
Noelle’s Notes
Dr. Mahajerani is a wonderful optometrist!
Great location inside Oakrdige Mall.

******* CAUTION ********* CAUTION *********
Dr. Maheraerani and her trained staff are very crafty at up sales, they love getting your money out of pocket and tapping out VSP Insurance never ever again! i dont even know why i ever switched from Dr Holbert take my word for it i been wearing glasses for 35 years i will post this once a week if i have too!!!

Image Eyecare is great. Conveniently located at Oakridge Mall, so I get down to some shopping. They are open seven days a week, so we can definitely get in there some time. The staff there is really friendly and knowledgeable. Although they have some high end designer frames, my husband selected his first pair of glasses there. He could not be happier with their service. Through trial and error we found two great pairs. They are knowledgeable (better than most) at working with insurance companies.
I have been wearing glasses and contact lenses for over 22 years and the team at Image Eyecare is far the best.
I highly suggest making an appointment on the weekends, or you will be waiting :)
The three optometrists we used there have been knowledgeable and work really hard to give you the right prescription. I got fitted for contacts and I am happy with the new lenses. I also was fitted for glasses and I love them!