Imagination Embroidery

Great Quality and Service. Quick turn around on a pair of Greek letter sweatshirts. A little pricey though.

I came here this past week to get sorority sweatshirts done for me and my little sis. This wasn’t the first time I had been here, but this is the first time I have ever experienced something that causes me to write a Unilocal review and also to never go back.
When I first went into the shop to drop off my sweatshirt and fabric they were very helpful. They were pricey, but I was expecting that. They were very accommodating to what I wanted and I was really excited to receive them.
When I went to pick them up I noticed there were these dark colored spots on the sorority stitched letters that were not part of the original fabric. When I asked about it, the young girl behind the desk told me it should come out with water. Upon bring it home, I examined the jackets more and I didn’t feel like I should have to clean them. I felt that this should have been taken care of prior to me picking them up.
I brought them back about 2 days later and a slightly older women came out to help me. She informed me that it was just left over residue from the adhesive spray and she offerd to clean it off for me. I agreeed and she used a different spray and said once that dries that spots should be gone. I thanked her and took the jackets. After about an hour later I noticed that the spots were still there and didn’t come out at all. I returned and told her it didn’t work. I was really upset and I didn’t want to spend any more time there than I already had so I asked for a $ 90 refund. (I asked for $ 90 because the discoloration was on both jackets and they charged $ 45 per sweatshirt for greek letters.) I personally didn’t think my refund request was outrageous, but she thought it was. She began to argue with me that she could not refund the full $ 90 because she would be loosing too much money and then she couldn’t pay for her labor. (Honestly, that isn’t my problem. I got a product that I wasn’t happy with and I just wanted my money back.) She then suggested that once I give the sweatshirt to my little sis, my little could come in and get hers cleaned if she wanted too. (I was very taken back by this statement, why would I give her a gift that she would then have to take to get it fixed? I just wouldn’t do that.) As a last resort she asked if she could try one last thing, I approved and she took my jackets to the back room. About 5 minutes she returned and said that it isn’t the adhesive, it was the fabric. She stated that the fabric wasn’t good and that’s why I ended up staining. (My fabric was 100% cotton, so I do not know how that isn’t good fabric. Maybe she used the wrong adhesive for the type of fabric?) After a little more arguing we settled on a refund of $ 50. Luckily, I got a little bit of my money back but I am still stuck with stained sorority letters that I am ashamed of giving as a gift.
When they do good work it is very good, but when it is bad it is very hard to get any kind of refund or get it fixed. Just be carful when going here.

Noelle’s Unilocal Notebook 2015
My mom’s cousin, whom I call uncle passed away one month ago today. On my list of things to do during the funeral preparation was to find someone to embroider his chef jacket. His family decided on keeping his executive chef jacket, hence my needing to find a place that could do the embroidery as soon as possible on one of his other chef jackets.
I turned to Unilocal.I called so many places and many said it would take at least two weeks. I told each place I didn’t have two weeks because my uncle was being buried within a couple of days. Almaden Alterations who my family has been going to for over 25 years highly recommended Imagination Embroidery.
Imagination Embroidery was literally a God send. They were professional, compassionate, polite and thorough from start to finish. After they listened to my situation via phone they said, ‘bring it over and we will have it done by 4 p.m.‘
They are not far from the Bee Hive Natural Foods store that my family used to shop at when I was a kid. I raced over there, explained I needed embroidery and a patch (the patch to cover a logo). Grabbed lunch, picked up family from the airport and back to the embroidered chef jacket.
The embroidery was excellent quality, so was the patch work. It cost about $ 50 which seemed reasonable for a rush job. In my nearly eight years of writing Unilocal review its great to know that good mom and pop small businesses are operating within our community. Great workmanship and sincere customer service make this a winner in my Unilocal Notebook.
Noelle’s Notes
Great workmanship
Outstanding customer service

Holy cow, I was a nightmare of a customer, but Noy was extremely patient and helpful. We had an order for a client that required a bunch of last-​minute changes, special requests, and a rush delivery. They were able to get everything done within 24 hours and they remained very friendly and helpful throughout the process. The pricing seemed fair for a rush job and custom stitching for each piece. The quality seems very nice. Would recommend them.

I just picked up 13 shirts. It took some time and back and forth to make sure on the font/​color/​logo/​design, but they came out very nice. The pricing was fair and I appreciate their service.
Thank you Amy & Noy for the good work.
I will be back with 4 more shirts and probably (2) more jackets.

Great Customer Service!!!

Had a small job — custom embroidery on my own photo vest. Took it in the week before last and was told that it would be ready last week. No phone call, nothing. Stopped by today an was told, «Terribly sorry, but it’s not ready. Can you come back after 4PM?» This at around 2PM. Took the vest back and was given credit on my Visa card.
Can’t deal with companies that cannot delivery what and when they promise, so I’m in the market for another supplier.
I had hoped to use Imagination for a couple of other jobs I need done and to refer other people I work with. Not going to happen.
Had the job done by Logo Express on Hillsdale. Lower price, outstanding quality and prompt service exactly as promised.

Had been here many times in the past, but their their pricing structure is out of hand. They have practically doubled their prices with no good reason — despite the fact that I have been a customer for about 7 years. When I pointed this out they basically shrug their shoulders. I called another embroidery place (King’s Embroidery) who quoted me almost ¹⁄₃ of the price of Imagination. Needless to say I will no longer be going here.

I have used this company in the past, but this time the price was SO high. They wanted $ 50 to embroider a blanket for a wedding gift. They offered no suggestions to help me find a better solution. I was really disappointed. After reading all of the reviews, it seems like the people with big jobs are happy, but those of us with small jobs might be better off going to an embroiderer who does smaller jobs.

Our firm has used Imagination for several years to create all of our embroidered logo wear. We have ordered shirts, polos, jackets, etc. from them at a reasonble price and have had them embroidered. They are SO nice and pleasant to work with and are very responsive via email and telephone. They turn around jobs very quickly. They can even help with new designs, which we have had done. We will continue to use Imagination for all of our customized logo wear and we are very proud to support local, small businesses!

Unlike the person above, I had a pleasant if not unremarkable experience. I did an order thru their website, got my sample and had my order within a few days. they did great work and I am happy to say it all worked out great.

Expect the absolte worst service at this store. I have never been treated like this ever! I was there this week to get a handkerchief for my fiancé embroidered for the wedding. I realize that this is a $ 20 job for them, but to me, it’s a very important item. There were 2 problems. One is their work, and the other is her customer service. The handkerchief has many bubbles as design, and the place where they embroidered has a bubble in the middle of our wedding date. The store owner’s justification was that it was centered. What I don’t understand is that wouldn’t the fact that the design being in the middle of embroidery override the wording being centered? She was clearly upset that I questioned the quality of her work and first told me that she’s been in business for 15 years, so she knows what she’s doing and that I’m in no place to tell her what’s wrong. Second of all, to pressure me into accepting her quality of work, she suggested we ask another customer in the store to see what he thought. I suppose she was hoping to pressure him into agreeing with her, but when he agreed with me that there was some issue, she threatened to call the police for disrupting peace and service. She initially wanted me to pay and leave, but at this point, she told me to leave. When I told her that I have no problem paying $ 20, she heckled me by saying that she’s happy for me that I can afford to pay $ 20. Then she asked me if I wanted to call the police on her. In the end, I left. The handkerchief is a present I gave to my fiancé on our engagement anniersary and I was planning on giving it to him for our wedding. Now it’s ruined and I can’t even get it replaced (nor did she ever offer).
I will be filing a complaint to the better business bureau (done) and other customer protection agencies (on it now). In addition, I will be writing to explain my experience to the companies that are proudly listed on their website as their customers (up next). Not only was my product damaged, but I was ridiculed and threatened. No one deserves to be treated like this. I don’t expect anything in compensation, or any apology. It’s too late for that and she’s gone beyond repair. My only hope is that no one else will have to experience what I’ve gone through.
FYI. If you’ve had a bad experience at this store before, or do experience one in the future, I suggest you write to the Better Business Bureau. They do get reprimanded and have their rating lowered. Just as the stores reserve the rights to refuse service (and they have the rights to), some stores abuse that right. There’s no need to let these types of businesses get away with that. I think that’s the beauty of sites like Unilocal,to let other consumers know of your experience, and ensure that no one has to go through the horrible experience that you just went through. Sites like the Better Business Bureau only makes things more official. Happy rating!