IRS

IRS Sanjose Office, CA. 08Mar16.
We visited IRS Sanjose office to file ITIN and sumbit Tax papers. IRS Sanjose office entry is now strictly by appointment so take an appointment on phone prior to your visit. I parked in nearest parking VTA Michelle lot ($ ¹⁄₂₀ mnts) which is just 2 – 3 minutes’ walk from IRS office.
Office opens up at 8.30 am and we were there at 8 am. At around 8.20 am an officer came out to remind people outside that entry will not be allowed without an appointment. I had first appointment of 8.30 am (with 2 more people having same appointment time in the queue outside) At sharp 8.30 we were allowed to get inside the building and were asked to stand in a queue where a security guard checked backpacks and sent me directly to the reception to collect the token. Since I was the first person in queue, my token no. was immediately called upon and I headed to to the cabin of IRS officer where I submitted all tax papers at around 8.35 am.
After reviewing for a bit, He asked me to fill up a form for basic details (like Name/​SSN/​Sign etc) and asked to wait in the waiting area for a few minutes. In case you go with kids, they also have some toys in waiting area and a rest room. We were called back in 15 minutes and he gave us a type of a receipt of my tax papers and explained the timing etc to process these docs by IRS. We were done by 8.55 am so in just 25 minutes we were out of the building ! Had a Smooth experience contrary to what I heard earlier, seems all this due to strict appointment system put in place this year & me being the first person in the queue, so best is to get the first appointment. Hope this helps!

Starting Jan 11, 2016, No more walk-​in allowed in Sanjose IRS. They serve only based on appointment. I was sent back since i did not have an appointment. Make sure you call them and book your appointment before you go. Don’t waste your time by going there without appointment.
Even with appointment, it easily takes 45 mins to an hour for service.
If you don’t want to park in street metered parking, the nearest parking is VTA Michelle lot, 64 N Market St, Sanjose, CA. Charges 1 $ per 20 mins. IRS office is few mins walkable from here. Take the parking ticket with you, and while returning, pay before going back to your car as pay machines are available only in the first floor.

Went here on a Friday morning with wifey around 11 am, after we were redirected by SanJose SSN office (who wasted more than 1 hour). Waited in line at IRS office for about 15 minutes after which we were allowed to meet front desk clerk/​assistant. He was the most efficient government employee I’ve ever seen (including ssn, dmv). He gave us a form to fill out and asked us to return when we were done. Once done, he took a copy of our W2 and application and gave us a copy for our records and even said it’ll be shipped/​posted by them ! We were done in less than 25 min total. Very impressed with service !

Arrived here with only two other people in waiting room @9am. Now 1153 12 other people have already been in here and gone and I am still sitting here. We cant have phone conversation which is posted and I asume as to not have a room full of people speaking over each other, yet the people at the front desk (supervisor, i would imagine) is arguing about why so and so hasnt gone to lunch and now ruined the lunch schedule. Smh

Never seen such a poorly functioning office. Very bad wait time with 5 ppl ahead of me… I had to wait for 3 –4 hours easily … Reason being hardly one to two counter being open … Totally bad service… rather close this office down … Wish I had got a better service for the tax money I pay

My trip was very fast I came here Monday around 10am got done around 11am … Pretty fast I don’t understand why people complaining …

If you have a full day that you want to spend standing in line, this is the place for you. Nothing beats the lines here not even the dmv.

I have never met a business as good as the IRS.
Where to start? First, I am a novice tax preparer, just filed my taxes and this business provided me free tax forms for me to print out and fill out. I turned it in and the IRS quickly followed up with me with an audit. Thats so great, this business is looking out for me and checked my work to see if everything was correct. I came over there and waited in their fabulous lobby for at least two hours. I appreciated the silence and quiet, it gave me time to think about my case. After I was told I would pay penalties and fees, I told them I had no money and they said they would work with me. They gave me a slow payment system that works by garnishment where they talk to my employer and take a little bit of my money each paycheck.
Never have I worked with such a fine and reasonable business.

Just like all the other reviews every thing I read is true.
My self & a few others had got there in line around 2:30pm then got. Ticket to wait.
I spent 2 & half hours waiting with a ticket, & spend $ 16 for parking, plus gas & a few of us who was there before closing & even some of the last couple of people who came before me also got kicked out.
Why? because they was closed & they said due to budget cuts they ain’t staying over time. There was only a couple of us there & I understand some services take longer than others so I asked how long a transcript print out would take? The lady by the counter said a few mins they there was an awkward pause as I gazed in her eyes with a look of «Have kindness in your heart» when there was only me & another gentleman there left standing.
Really? Seriously? If they are really about servicing people then pay me back the money I spent getting here to spend again & go back. 2/​half hours of wait to be kicked out for a document that takes 3 mins. That really really sucks. That is just brutal & mean I really hope I get compensated.
Grumpy & pissed off staff and just an overall negative environment I hope they turn this around.

Three stars or four. .. I decided on four because the staff was helpful and provided information that I didn’t know to ask. And it was information that was very important for past due and current taxes. And very patient with my questions
Three stars — the wait can be long — I guess it wasn’t the worst. I got into the waiting room quickly — there I waited about 90 minutes. What I noticed —
*) How long you stand in hallway before getting a number to sit in the waiting area seems to vary, anywhere from a few minutes to several minutes.
*) Whether or not the guard «scans» you or looks into your bag — seems to vary.
*) The closest they have to a lobby is the entry hall. There is a restroom in the waiting area.
*) Eating and drinking there is not allowed. It’s ok if you bring a bottle of water — but you don’t get to drink it in the waiting area.
*) They don’t seem to care about cell phones as long as you don’t make any calls and you turn off the ringer. And don’t take pictures.
*) When not to come — probably around lunch-​time. They take lunch in shifts, I think that starts around 11:30am.
*) Parking garages are pricey (nowhere near SF $, but they charge in 15 – 20 minute increments).

Long waiting lines but efficient system of work. Go early to come out early i.e. Atleast before 7.30am
Small tot lot for kids. Starbucks closeby.

I wanted to get done quickly. Came in at 6:30 was second in the queue. Got in at sharp 8:30.
It was a great experience otherwise. Tax officer was very nice and helpful. She took time to explain things and answered all my questions patiently.

Date: 16-mar-2015(Mon)
Went there to get ITIN for my wife who is on H4.
Reached irs office at 7:45am after parking at a public parking in the same building round the corner. Its a $ 1/​15min lot. Went to grab a coffee at a Starbucks nearby and then waited. There were about 15 people ahead of us. The line was about 50 ppl long by the time the office opened. We got the token by 9am. Our turn came at 9:40am. We showed my wife’s passport, my w2, 1040, w7 (itin application) and a declaration form for my wife (we didn’t fill it up earlier, but got the form when we took the token). The person in charge took another 10min to verify her passport/​visa and we were out by 10am.
Overall it was not a bad experience and waking up early paid off. People who reached after 8:30 most likely would be waiting till 12pm.
There were restrooms for people to use. So don’t know what people in earlier reviews were complaining about.

I came to this office to apply for TIN at 825. 5 min before they open and my turn came at 1230 pm. Its a big office and only 2 people to serve everyone.
Its not a children friendly place, they can’t eat or drink inside. But no lobby. They can’t make noise or cry. You gotta take them out where you can’t see the screen where your turn appears, nor u can hear it.
Its a nightmare that I have to come again here. One more time I get late to work so late, I won’t have a W2 next year.
Such a waste of time.

Went for ITIN application submission for my wife, reached the office around 12:30 PM.
There is plenty of street parking nearby. Costs 2 $ per hr on the meter.
Since tax filing season is yet to start, office was empty. Got called upon after 5 – 10 mins wait. IRS rep was detailed and meticulous in checking all the verification papers. Point to note is that all tax return docs (1040, W2 etc) should be printed one side only, otherwise representative might reject it.
After verification, we were told to wait outside and wife’s passport was kept for preliminary checks, the wait time was around 20 mins. After that we were called upon and passport was returned. We were explained that the whole application will go to Austin, TX IRS office for further checks and after that ITIN application would be either accepted/​suspended/​rejected. The process might entail 8 – 10 weeks in peak season (Jan-​Apr).
The whole process tool 1 hr, 10 mins by the time we came back to our car.

Two parking tickets and 3 visits later, I’m still waiting in line to see these folks to fix my tax issue: (

Having read some of the reviews here, we came here expecting the worst and not looking forward to getting our kids’ ITINs process started. Even though it’s not peak tax season, I could see that some of the worst reviews were at off-​peak times.
Happily, the office was nearly empty — only a very short line — and within 15 minutes we were sitting with the adviser, Ronnie, who was a great representative of the IRS. He dealt with us with courtesy and patience, especially since we had our two little kids in tow.
Also, the security guys were very polite. Bravo to the San Jose IRS!

Website says they’re open until 4:30. Today, I drove 30 minutes, paid for parking, waited in line, stepped to the counter, and was told (at 4:00) that they cannot take any more requests and to «maybe try arriving by 3:00 next time». Incredible. I asked to speak to the manager but was told he had already gone home.
As a liberal democrat, I just had a vivid example of why right wingers target this bureaucracy. What a way to treat the taxpayer.

Came here as contacting someone over phone for irs question impossible. Same here. Horrible wait time. slow and inefficient waiting system. Inferior customer service. As usual with irs.

They helped me out with my taxes and I was very satisfied with their services once again!!! Great to have been here!!! Let’s face it, The IRS isn’t a fun place to be but this place truly helped me with my taxes and with sincerity!!! GREAT JOB RONNIE!!!
May I ad, Ms. Mohammad is awesome!!! Thank you for knowing your job and being very patient and caring to us citizens! A+ for this IRS Location!!! Ms Mohammad and other IRS workers such as Ronnie! I just wanted to say a Heart Felt Thank you!!! Ronnie? You Rock my Man!!! Thank you for getting me off the HOT seat!!! :) My butt was on fire!!! Hector? Thank you as well for all our security needs!!! A truly cool guy!!! What a TEAM!!!
Thank you again for being there for me!!!
Sincerely,
Jim H.