ITI – Indusys Technology

Worst company ever… Late for appointment… Fixed TV then never reattached sound bar or cable to the 70″ set that was pristine and working perfectly before the Vizio quit working. Tried to reattach transponder for remote with scotch tape… Seriously. That lasted about 5 minutes… Badgered for sign off on work even while cable box was recycling… Left before that and of course it did not work at all. Nothing did but the TV…$ 257 later got everything fixed by someone who knew what they were doing. Worst was that no return calls from techs after the event after repeated calls. Lied on their service report and said wires were all unattached when they got there… Seriously…TV working great.Breaks. Call vizio. coming out. Then you come out and now ONLY thing that works is the TV.Coincidence. Nope… Liars. period. It is a 70″ TV mounted on a wall. I could not remove it by myself even if I wanted to, which I would not. Why… Was supposed to have someone fix it… Ha. Wires handing out, sound bar reattached crooked. Transponder with scotch tape. No return calls… DON“T DO BUSINESS WITH THESE FOLKS. They lie about their work, and don’t stand behind it. And neither does Vizio… happy to pay the $ 257 to get things working again after a month of being jacked around by both companies… AVOID VIZIO. AVOID INDUSYS. Pay a bit more and get something that works for more than a year and doesn’t need these guys to come out and mess up your house.

If you’re a person who knows anything about me, you know that TV is my life.
I’m not one of those interesting people who’s always on the go and only resorts to TV on rainy days and sick days. If I’m on the go, I’m the go and that’s all swell, but if I’m not, there’s a 400% chance I’m sitting at home and relishing in the joys of some sort of brain-​rotting form of TV.
I’m at a point in my life where I basically can’t function unless there’s at least 3 different types of screens in front of me. I don’t know what it is about that electro-​magnetic glow, but it just makes me feel good.
About 2 days after we moved in to my last apartment my Vizio brand TV went kaput. Not totally 100% kaput, but apparently out of nowhere all the HDMI ports blew and because of that I was no longer able to connect a DVD player, Roku, or any other external device to our TV to enjoy. For me, this news was on par with what a normal person would consider death-​in-​the-​family type news.
For the past 4 months I’ve been living a hellish at-​home life with only basic channels after Googling the issue only to find that the HDMI ports just mysteriously breaking on Visio-​brand TVs is a fairly common problem and one that’s mighty pricey to fix.
Like, let’s say the TV cost at-​most $ 500 when we bought it a year and a half ago, it *might* be worth $ 300 tops if it were in working condition and the repair for just those ports was quoted online as costing somewhere around $ 330 — and before you even ask, the warranty was no longer valid after the first year, no exceptions. A predicament has been born.
My SO hates TV so he was more than fine with it being broken and my having to find something else to do with my life, but what he doesn’t realize is that I’m the type of person who can only get sh*t done under very specific terms and conditions, and being a person who works from home, those terms and conditions are extremely important.
Lucky for me, when I moved in to my new place on the west coast and my Dad was kind enough to come along on the initial journey to make sure I made it and set up all the crap I’m helpless with in my apartment. He is also a person who loves TV and recognizes that it’s not evil and that I work best in a solitary environment with some sort of external distraction (TV), that way I have some gauge on the time that has passed, and went ahead and surprised me by making an appointment for the lovely folks at ITI to come out with a replacement part and fix our broke-​ass Vizio.
I think he called to make the appointment on a Thursday and was told it would take anywhere from 6 – 10 business days for the part to come in, then they would work with me to schedule a time to come out and the charge for both the part and the labor/​sending people to come out would be $ 275 — which is actually less than you’ll find for quotes on just the part online. Huzzah!
I don’t know if I just got lucky or something, but the part only took 2 business days to come in and they called first thing in the morning to let us know it had arrived and that they could come and repair it that very same day in just a few hours from their initial call.
ITI set up a time with a 1-​hour range for when the repair guys would arrive and they actually arrived 5 minutes early — when does that ever happen?
They’d sent two guys out to tinker with the TV and install the new part, which took about 30 minutes total and they didn’t leave until everything was set up for me to at least watch DVDs (since I’m still waiting on Comcast to set up an interwebby connection).
The service guys were a good neutral as far as customer service goes and seemed to work well together, though I really can’t say for sure since most of their conversation was in a different language.
Thanks to ITI for fixing basically all my problems and to my Dad for the nudge on getting this fixed and the research he did to find a place with a decent service price.