Jet Lines Moving & Storage

We booked these guys to move and then my husband found the reviews like two hours later. WE got a bit scared of all the negative reviews and decided to cancel. My husband called and Mandy answered the phone (same person all the time). When my husband asked to cancel she said fine and hung up! He had to call again and make sure she will return out deposit. She said she will have accounting credit us. I’ll be checking our statement carefully!
Good business skills to not even ask why we’re canceling or try to keep our business but to just HANG UP!

so in June i had to find movers for my boss. I called around and they were the best deal.
After i booked with them i went on-​line to read the reviews. When i realized SHIT i need to cancel since 9 out of 10 people have complained. i called back to speak with Mandy and she tries convincing me that these reviews are false. hahaha
i canceled any ways. she said fine then, then she just hung up on me…
so today i get my boss’s bill and guess who charged him, YES Jet Lines Moving!
wow seriously come on now… not okay!

Looks like I’m going to have to go ahead and throw down a challenge to all these 1 star reviews *takes out his white dueling glove*.
I agree, this place can and will rape you with additional packaging charges but only if you don’t listen. See, I have the ability to read, and with this unique skill I read these rules in the original quote which they emailed me long before the gig went down. The explanation on extra charges are all over the mofo, they don’t «hide» any of these fees.
Here, I just copied this from their actual email, and this was bolded in bright red no less:
«Please note that all glass items (such as: T. V, pictures, mirrors, glass top tables, lamps, etc…) Must be bubble wrapped and boxed. However, if an item does not fit into a box the shipper must bubble wrap, cover with cardboard and secure with packing tape the items to avoid additional charges for packing materials. «
Gee, maybe because they don’t want all your unwrapped glass items being smashed to sand in the back of the truck, how crazy! I have an enormous TV and did what they said, bubble wrapped it and put it in a box and voila, I didn’t get charged any additional costs at all. I asked on the phone how much it would be to package things up should I feel lazy and they told me all the prices point blank.
As a matter of fact my quote was so accurate the first time and they did such a fricken fast job, I had them move me again a second time a year later.
Know what else is rad? The crew. I had the exact same three man crew, both times, a year apart. That speaks when employees stick around. As a matter of fact I looked in my rear view to see one of the movers hand bills (not change) out the window to a homeless guy, twice. Made me say «awwwww» like a I just saw a kitten. They were polite, so fast, and funny too.
All the complaints here are on the prices, all I can do is disagree. I knew exactly how much I’d be charged before moving day came around and it was dead on. Maybe people should either pack their stuff up or read the actual print on the quote.
Come on people, it’s not even «fine print», all teeny tiny at the bottom. It’s bolded. In your quote. Right in front of your face. No one forced you to accept the quote just to freak out later. Cheers to reading!

Their sales rep quotes price of $ 670, and tells me can deliver in 2 to 3 days, free protective packing cloths– so I go with them. When foreman arrives, he insists on packing his way with extra bubble wrap and boxes that I didn’t need last move for same items, and charging excessive prices (ie. $ 50 for each box: $ 13 everywhere else) After knowing price concerns, foreman says not to worry and continues on– saying he won’t charge for all pieces. Ends up that price of packaging is more than weight charge. (ie tries to charge $ 200 for mirror he knew is worth $ 100) Told him I would leave it behind but he said «woops” — too bad, done– no choice. He checks off items, not as they are packing, but arbritrarily at the end– including packaging he said he wasnt charging for. Also, they say at least 3 wk delivery AFTER they take stuff. Wanted deposit on 1300 lbs, when it is well under that weight and says I will get the difference back once it is weighed. I only paid deposit on agreed 1000 lb minimum because it was all IKEA furniture and I already knew exact weight (online and weighed/​ashipped to me once before). I even left out dining room table to be sure, so it would be around 650 lbs. Now they say it weight in over 1100 lbs. After arguing with them on phone about weight, they keep insisting that scales are calibrated, but the weight can include fuel in truck. I am not responsible for that extra weight! But they say they have no way of subtracting that out. It doubles my actual weight, and they want to charge me for that.
I just filed a complaint with Better Business Bureau, and I encourage all of you to do so as well! There is way more that I am too tired to type! So shady!!!

Couple months ago I has the unfortunate of using their services. After calling around they had the best quote, but when it was all over the price double. What hell kind of business practice is this. They didn’t brake anything, I’m thankful that. Wound NOT use them again.

I had a very bad experience with them.
1. They wanted to reschedule the move an hour before they had to come and by that time of course I had everything packed.
2. Then they rushed with the move and damaged almost each piece of furniture. Some items they packed themselves and they were broken. Pieces of wood chips were lying around the new apartment and they tried to convince me that it was broken before.
3. The overcharged me by half an hour as they said it will take them 2 hours to unpack and I paid in advance.
4. I called the manager next day and never heard back from them.
Never again!

I used Jet Lines’ services on Jan 5^th 2008. My overall rating as you see above is ²⁄₅. Some details are:
— They send email to wrong address and claim that they have sent quote. Later, I had to use FAX to get the quote.
— Charge more when paid through credit card. For me it was 3 men at $ 85/​hr if paid by cash. For credit card payment it would be $ 91/​hr.
— The lead guy (an African American) was over confident and rude. In the storage, he and his men were packing the cart with too many boxes at once. I suggested maybe he can put lesser boxes at once. He told he know how to handle things. But eventually dropped two things in two instances.
— While unloading in my apartment, he demanded the payment before he would unload. Is that standard? Note that I have made advance payment to reserve their services on that particular day
— After they said they were done, the metal frame of my bed came out of their truck!
My mistake:
— My job was small, it was done in 2 hours. But due to contract had to pay for 3 hrs plus driving time (30 mins). I should have found a better contract.