Jiffy Lube

This jiffy lube closes at 7 so i went on a Wednesday at 640 and the doors was lock. The employee was counting his cash drawers. Fine I get it, employee wants to go home early. Ill try again on Friday. I arrive at 625 and i enter through the back of the office. Three dudes chatting about baby mama issues. One of the employee said theyre closed because theyre counting money. I asked them what time the store closes and he checks the computer and tells me 630. Probably checked the current time to lie about the closing time. Ive been to plenty of shops that will take customers in before their closing time. Anyways. F this place!

I’d been putting off getting my oil changed because I’ve been so busy. So I just Googled something and pulled in when I had extra time on Tuesday Thankfully there was only 1 person ahead of me, so service was really quick. The guy there, I think his name was something like Sherwin, was very friendly. I appreciated him not trying to harass me with upsells like I had happen at a different Jiffy Lube location. I was out the door in 15 minutes.
As I pulled out, my car felt and sounded wrong when I accelerated, some sort of weird deep rumble/​rattle. I made a u-​turn, figuring there’s definitely something wrong with my car. Usually after oil changes, cars feel great. But my 2015 Mazda felt and sounded like my old 1993 Jetta. I pulled back in and described it to him. He popped the hood to realize that they never clipped the air filter cover back on. That’s a pretty careless mistake. It was an easy fix and everything was fine after that. But it was still a mistake that shows carelessness in their service.
After reading the reviews on here, I don’t think I’ll be back there. I appreciated the quick service and friendly guy, but not at the expense of them rushing and making mistakes. I think I’ll just take my car to the dealer next time.

I’ve been to this Jiffy Lube before and the service has been so, so until today. I was in and out quickly and they did a great job with my oil change. I could tell the difference in my car.

Pretty cool spot. They take care of my G35. They do the synthetic oil change and check all the fluids and also refill them. Car feels better

Month ago they loose cup and today I couldn’t pass smog test bcs they loosed air filter vacuum tube. never go there, very unprofessional service.

DO NOT COME TO THIS PLACE FOR AN OIL CHANGE!!! THEIR EMPLOYEES STEAL FROM YOUR CAR WHILE YOU WAIT INSIDE!
I came in today to do an oil change. The guy was nice and greeted me right away got me inside and got started on the car. I waited about 15 minutes and my oil change was done. I paid then walked out to my car. The hood was down didn’t show me the dipstick or anything. Failed to put a sticker that actually said a mileage amount on it in the car. So I drive off and notice my center console is open, I look inside and my ring is gone! I drive back and confront them about the ring and everyone stated they didn’t know what ring was in there and started lying. I then talked to the manager and I waited about 20 minutes then he walks out with my rings and hands it to me. Thanks for that.
If you want to be a business don’t steal from the customers that’s horrible. Never going back to a jiffy lube ever again.

Nothing has been fixed. My oil pan is leading and I need a new one. I’ve contacted and email the appropriate people and have not gotten a resolution

I was very happy with my Service and professionalism they provided. Bruce took care of me and was very helpful. They have a nice waiting area as well with t. v and coffee. They also vacuumed my car and was able to get me in and out fairly quickly. I would recommend coming here!

I happened to meet a very rude guy, complete lack of manner. I would not go there any more. I went few times before, and it wasn’t the best but it was OK. May be it is just this guy. nevertheless, jiffy lubes needs to train their staff a bit better.

The second time I’ve gone to a jiffy lube and they’ve messed up. a few months back they didn’t TIGHTEN THE DRAIN PLUG, causing a huge leak in my driveway (hillsdale location in San Jose)…this time I decided to visit the Capitol location, and they didn’t replaced my drain plug gasket. I went home and decided to check there work and what do I see? Oil all over my driveway AGAIN! I spend $ 114 for a synthetic oil change and went home to have it leak all over my driveway! I notified the supervisor and he said sorry, we can offer $ 15 off my next oil change?! Haha unbelievable. No thanks sir, just teach your «ase certified» technicians how to do the process without making careless mistakes. Thanks.
Stay away from this and all jiffy lubes. It’s not just one location that has made a careless mistake.

Update, been coming here for a while and they are still awesome ! Went in today and was out in under 30 min, super fast but got lucky cuz not too many people in front of me but when I left there were a lot of cars coming in thanks again guys!

I never ended up getting any resolution from this Jiffy Lube. I wrote to customer service on the corporate website and they assigned a manager to take a look at my car but he just denied that they could have done the damage to my oil pan. So now I’m stuck fixing my car on my own.
NEVER GOING TO JIFFY LUBE AGAIN!!!

Okay, i am writing this because i am very upset at the fact i was lied to from this place.
I have gone to this place twice with no issues. But this time thinking it was going to be fine. It wasn’t.
I came in for just an oil change. And every time i go to any shop i make sure to check what i have in my car, Like in my glove compartment. So i went in, i was greeted nicely. The whole process went smoothly. Got the oil change, fine. When i left i noticed that my glove compartment wouldn’t close all the way, so i went back. Guy fixed it, no problem.
Now, its no big deal. But i noticed i was missing some brand new air fresheners. (Which by the way i checked before handing over my car to them. They were there.) so i tell the worker «hey its not a big deal, but im missing some air fresheners.» The guy called his coworker i believe his name is Joe he comes over and takes a look at it And tells me that when he opened it everything fell out and whatever fell out he put back. (Again, i opened it before i gave my car to them. NOTHING FELL OUT!!) I said fine its cool and left. But right there, that pissed me off!
Clearly i know what was in there before i gave my car to you. And you are going to tell me its not in there!?! Thats BULLSHIT! i don’t care about the fresheners being gone. But DON’T lie to my face, when clearly, i KNOW they were in there. Just for being dishonest, i will NEVER take my car back to this place! Im sorry, i will NOT go to a place where someone thinks I’m stupid and will not notice it!
If you decide to go to this place to get your oil changed, thats fine. But make sure to take everything out! Someone might take something thats seriously worth only $ 4!

Do NOT take your car here. I live in Los Angeles, otherwise I’d drive over there and give the employees a piece of my fucking mind.
It’s overpriced, but I was lazy and I’d neglected my car for so long that I needed a quick tuneup before I drove 300 miles back to LA from SJ, so I stopped by the first Jiffy Lube that popped up on Google Maps. They charged me for everything– including filling up my windshield washer fluid (which I use waaaay often due to living in this filthy-​ass city), but halfway down Highway 5 I went to use it and it was STILL EMPTY. I was mildly annoyed, but I let it slide.
Fast forward to a month or so later– my check engine light comes on. I drive a 2012 Versa with 40k miles on it– there’s no way something should be wrong with my engine. I pop my hood, and THE CAP FOR MY COOLANT RESERVOIR IS GONE, and my coolant is COMPLETELY FUCKING EMPTY. Last time I checked under the hood was literally minutes before my oil change, and it was right there. Thanks a lot, you lazy fuckers. Don’t risk permanent damage to your car by going here.

Always friendly service when I come here. They use quality products for my car to ensure that my car will be taken care of until the next oil change. They also offer free coffee and water for Gueste who are waiting and you can watch tv. Service is relatively quick and affordable. My coupon code expired for the $ 10 but he offered to match the offer anyways to help me save.

Got my oil changed in a 2007 Toyota Corolla with ~50k miles. Total cost ~$ 40.00 for Shell standard oil change. Service was fast, waited for about 15 minutes and was ready to go.
Just one issue, my steering wheel had blotches on car grease on it. Was pretty easy to come off but they should be a bit more careful with dirtying peoples cars.

Service has been on the decline — never go back again! I’ve been a routine oil change customer of this place for a few years but the last 2 times they turned me away. The first time, I showed up a half hour before closing and they said they were backed up with cars past office hours. Ok — that’s fine. Until i drive by 5 minutes later with the docks empty and garage doors closed, not a technician in site. Alright fellas, I get it — its been a long week. A few days later I show up 40 mins before close with the docks all empty — and get yelled at for trying to pull up to the garage because they were cleaning up shop. I’ve always been accommodated here, but sadly i guess times have changed…
Message to management —
1) Step up — there’s a clear lack of professional oversight if techs can come and go as they please and show little pride in the quality of their work (see other reviews!). This attitude probably trickles down from management itself! There’s no effort to improve, no attempt to listen to its customers & manage its online reputation — they don’t care enough to read or reply to anything.
2) Oil change stations are everywhere with little brand loyalty in the market. You either differentiate on price, service (neither are competitive here), or convenience (which drew me in like clockwork). So if you are able to retain customers, you got to put effort into maintaining that relationship — else its on to the next one.
So next time your car is due for an oil change — you’re probably in better hands down the street…

I don’t typically write reviews unless the service is great… terrible… or concerning!
In my particular case, it was the latter.
I took my Lexus RX330 to Jiffy Lube (Capital Ave/​Cropley) at around 8:45AM… Sat… June 20^th .
I have been to this location a couple times in the past knowing that I haven’t really been satisfied with the wait times… but decided to come again since the location was convenient (1.2 miles from home) and there was only 5 cars total (3 in the bay, and 2 outside, INCLUDING MINE).
The greeter was ok… didn’t seem like a high energy personality, but not much needed to ask what I was there for! Anyways, I go inside as requested and wait until they talk to me.
As I am waiting, I try getting some coffee, but there are no cups. No biggie… but just odd that cups were not stocked.
About 35 – 40 minutes pass before they bring my car into the bay and have me sign off for the service.
About 20 – 25 minutes later, I pay… get my car back, and leave.
The «office workers» were ok… but the communication was lacking. I was NEVER informed about how long the wait would be.
The «technician workers» were ok… until what happened a few days later!
My PREGNANT WIFE was driving the Lexus to a doctors appointment when she started hearing some noise. As time passed, she eventually felt the noise!
The noise was as if she was dragging something under the SUV.
So she stopped and pulled over and called me. I instructed her to take it to a mechanic for a courtesy inspection.
What did the mechanic find? Something was dragging, alright! It was the bottom engine cover!
They indicated that the cover most likely came undone and fell because it was not fastened correctly.
This really upsets me, because the «what ifs» come to mind!
What if something bad happened to the car… or worst, my wife and baby???
All I have are my words, but in my opinion, the service was negligent.
Hopefully a manager… or corporate will read my review and take it to heart instead of as a grain of salt because what if something bad happened to their family due to a similar negligence!

Unfortunately, have to dock a star here for inconvenience — not sure why I have to wait until Monday to get my bumper checked for a Sidecar inspection I already paid for. Does not make sense, especially after all the time my family spent securing it down with zip ties and stuff. I don’t think you need anyone specialized to check if a bumper is secure, right?
Drove all the way out here and was a little disappointed to receive that response. It’s all good regardless, though — might want to re-​consider that policy and just use common sense, thanks.

Rawr.
I hate coming here. I stopped coming because of the wait time. M had to get his oil changed and my usual place was too far to drive. There was one car in front of us and it took 45 minutes for his car to be pulled into the bay.
They go through this whole list of things that they have checked at the end. M’s turn signal has been out for a while and they said they checked the lights and everything was fine. Maybe they meant just the break lights? If so, I’ll give it to them.
Come if you have to. Just prepare for a long wait. Other than that, they do an okay job.