Just X-Rays

They are very unprofessional and so rude from the front desk to the x-​Ray tech «owner» if u can give a negative 0 I would

Where to start with this place… I came in here yesterday to bring my mother for some x-​rays. There was 2 girls at the front desk both very nice and helpful but this review is mostly about the wait time and experience we had. (Plenty other patients in their sitting area) wait time wasn’t bad for a Wednesday at a drs office. But As we sat in the room we could hear a woman by the name of Porchall or Rochalle yelling at the front desk. If she is the manager of the office I feel sorry for her and her employees. The way she was speaking to one of the receptionists was beyond rude and condescending. Who does that to ANYBODY? Even less if that is your coworker or employee. She was raising her voice yelling and everyone in the waiting room could clearly hear. It was such an uncomfortable situation I’m sure I wasn’t the only one who felt this way. A very disturbing scene to witness even more because the girl in front desk couldn’t even talk much she would not give her a chance.
Honestly this place would not have been a bad experience if this miserable woman knew about respect and professionalism. Whether she has a degree, got lucky, or married lucky this woman doesn’t deserve the position she is given in this office putting people in awful situations like these.

Well, Xray of the arm was performed to my son last January. Bill was sent, I thought my FSA has completed it. Ladies from Just Xray bombarded our house with calls, I returned calls multiple times and left my message. Just yesterday, JustXray called again and spoke to my 10year old son. He was threatened by the JUSTXRAY lady saying «You must pay your bill now or else!» For God’s sake, he is 10 years old. The lady knows he is patient because she asked his name, He was so scared and traumatized. I called the office this morning and nobody got my call but instead I left a message. Nobody returned back my call. Just on my lunchbreak today, I called to settle my stupid $ 69.25 balance (that traumatized my son bigtime!). I talked to a certain Jocelyn (who doesnt want to tell me her last name) asking for the Manager’s name which is Rochelle which was not around according to Jocelyn. i asked if there’s anyone else next in line to Rochele, but she refused to answer. I talked to Jocelyn about how my son was treated on the phone. You know what her response is? She said that why should my son answer the phone? A simple APOLOGY is what I’m waiting for but NO… I’m so sorry for these people. They are so unethical and disrespectful. They are NOT supposed to be on their posts or on the type of job they are in now. Just for the record, when collecting, you should talk to the person or even leave a message to any ADULT BUT NOT TO KIDS who don’t know and supposed to know what adult matters are!
JUST XRAY, YOU HAVE TO TRAIN YOUR STAFF ABOUT GOOD PATIENT CARE, PROPER CUSTOMER SERVICE AND PROPER RESPECT! The kinds of staff you have may pull your business down. I might as well drive any distant place to receive a very good service and treatment rather than walk-​in to a closer radiologic clinic but treated unacceptably.
My son has been traumatized by your staff. I won’t be running away from that stupid $ 69.25. I will advise all my friends and even all my doctors about my $ 69.25EXPERIENCE with you… I will further escalate this matter.

Like most reviewers said it was a pretty bad experience and horrible customer service. I arrived with four people already in the waiting room the person who welcomed me was not very helpful. I gave her my xray form, she had me sign in and asked about insurance, i dont have any so she said I had to pay now. It was not as much as i thought (65) for my x-​ray but must pay before you are seen which I didn’t like. After an hour of waiting and not one person being seen I asked how long it would take, now two girls in reception very rudely said maybe an hour or so because of the people waiting in front of me (mind you that makes my wait time 2 hours. I was thinking of leaving but they wanted me to pay so I just stuck around.
Was called in about an hour later and like people said only one man doing everything, im guessing who people say is his wife walked me into a room and didn’t even close the door had me undress after I noticed the glass window in the room others mentioned but it was too late, I had undressed without seeing it (awkward). The man came in running and touched me and pushed me to get me in the right position, it was uncomfortable but literally was done in 2 minutes, not much talking to me, he left fast. I was confused so I changed back to my clothes opened the door the women there stares at me and says I can leave… okayyyy, I ask the reception girl if I will get my x-​rays and without even looking at me says they will be mailed to my doctor –_​–
Felt super confused, horrible service, no guidance through anything. I mean if we are here we are having health issues the last thing we need is to be treated like we are nothing, specially when we are paying for it out of pocket. Hated this place and all it’s staff.

I had a great experience getting my first ultrasound here (First visit and first time ever getting an ultrasound). Yes, the lobby isn’t much to look at but the front desk staff are friendly and accommodating and the technician was awesome (ask for Cindy). The ultrasound room was clean and comfortable and Cindy was very hospitable and did the procedure quickly. Prices here are really affordable compared to other labs and hospitals and they get the job done exceptionally. I would recommend to get an ultrasound here.

Horrible wait time. Staff just sits around acting like they are busy. When I asked the radiologist about my knee, he said I was just getting old. Asked me if I was single and said rather than playing sports I should concentrate on finding a wife. When I came to pick up my film, said the printer was broken. They said to come in later in the week to pick up the film. I called ahead of time so that i could just come to pick it up, they said no that I had to be present to show my id for them to start printing. Why couldn’t I just show my ID when I came to pick up the film? Just a horrible experience. Will definitely try to find a different place the next time I need x-​rays. I’d give 0 stars if it were possible.

Probably the worst experience ever… Waited over an hour… And the nurse or whoever kept yelling at the receptionist… the radiologist who assisted my mom was rough handling… Instead of asking her to slide down, he grabbed her ankles and dragged her. He was rude through out the whole experience. He’s lucky I wasn’t the one who needed X-​rays. Negative stars if that’s even possible

Took my aunt here yesterday for an automobile related accident to get some X-​rays.. The X-​ray tech was as rude as can be. The freaking guy asked my aunt to take off her clothes and put on her gown but how could she with him still standing there? I thought he was required to leave the room. I think we came at the wrong time because the tech was hungry. Well, it ain’t our fault that he didn’t get to eat! Go eat some Cheerios or something! The waiting room was so uncomfortable because they keep the a/​c at the max. I felt like I was sitting in a walk in freezer.
Get rid of that guy! If he is the owner, just shut it down. The way you treat people is unprofessional and uncalled for! I told the office who referred us here to never ever put any one else through the same horrible experience. I’m giving them 1 star because I have no choice. They deserve zero star.

How bad was it? I’m filing a complaint with the BBB! They kicked my mother out just because she didn’t take off her bra when they were taking a chest X-​ray. EXTREMELY Unprofessional, unethical, and unbelievably horrible in customer service! The technician shoved my mother around from the beginning and had No respect whatsoever. He even asked my mom if she spoke English! which clearly shows he racially discriminates against his customers. If I could give a lower rating I would and I am involving my lawyer. Yes, the price is low but it’s not worth it to be treated like an animal.

In the waiting I witnessed the xray guy calling in a patient that was crippled and he told the patient to HURRY UP. At least show some courtesy to the crippled. Not planning to come back.

I took my daughter for x-​rays requested by her Dr. .We called in to ask if you can schedule an appointment and the receptionist said it won’t take long and that it’s always fast service. I just figure that it will make things easier especially with kids, No! they only take walk-​ins! We waited one hour to finally get seen, then it took another hour to start doing the
aware that only 1 x-​ray Technician does everything!!! Absolutely, horrible why can’t they get at least one more x-​rays Tech. People in the waiting room, look bore and frustrated, no TV, and not even classical music while you wait. Also, the receptionist aren’t even social and they seem like high school
professionalism. I will be telling my family
never send us there again!

When you need an x-​ray, its usually not a pleasant experience, maybe you are in excruciating pain, maybe you’re just feeling a little under the weather, either way, you’re getting an x-​ray and you’re not feeling 100%.
I was caught without insurance for the first time in my life (switched jobs, insurance coverages left me uncovered for a month) and i broke my foot. I was in immense pain, and could hardly walk. I held off for about a week hoping the pain would die down (not knowing i had a broken foot) and just hoped it was bruised or something. After a week of continued purple foot, I went to an urgent care clinic in Saratoga, and by chance, while i was Unilocaling that, I found this place. I called Just-​Xrays first and they said I needed a doctors order in order to get an x-​ray. No problem, I already found an urgent care clinic so I went there, told the doc that I needed an x-​ray order and went on my way. Just-​Xrays is in a small building across from regional medical and can at times get VERY busy. I would suggest calling ahead and asking one of the girls on the phone how long the wait is.
Anyway, walked in and its a small place. Looks like the owner has 2 x-​ray machines. One standing, and one laying. They are digital, fairly modern machines with AWESOME imaging. On my first visit I was in and out in about an hour (pretty long wait unfortunately). However, on my 2^nd visit I was in and out in 15min.
Why should you come here? The prices are AMAZING. You will not find a cheaper x-​ray in San Jose. I paid $ 50 dollars for a 3-​view x-​ray of my foot and was given the x-​ray film to bring back to the urgent care doctor. The x-​ray was clear/​focused as could be. I called around to quite a few places and most places wanted $ 200 dollars for a 3-​view x-​ray of my foot ON TOP of the visit (which was anywhere from 150 – 300 dollars). $ 50 vs $ 200…clear, digital x-​rays. WIN

So I needed an xray of back and neck due to a car accident I was in two wks proir to my appt at JUST-​XRAYS. After I waoted about twenty mins the Arabian man whom didn’t even have on a name badge called me into a small room in the back where the machine
make a long story short he told me to undress EVERY article of clothing with my private areas revealed in the back having an open back «robe» on =-O. He didnt offer a restroom to change in. So while changin in a room with see through glass I noticed him spying on me. gave me the absolute creeps. While he was taking xrays he YELLED at me everytime i couldn’t hold my breath longer than 30seconds. Kept yelling at me atleast six more times. .When finialy finished he spyed on me again getting dressed i take it in the same room. I HIGHLY dont recommend any child or woman going there. I am making complaint to the board of Health. This pervrted creep needs to be fired

Went there for a cxr (obviously :D). It took only like 5 minutes to get a X-​ray which is good since I need to go somewhere else. Receptionist are friendly. The only drag was the waiting to be served. I would agree with KM B., they should put out some magazines or better yet a put up a TV so people waiting will not be bored.

As far as x ray facilities, this is the cheapest by far, and that’s because the private owner just wants to be nice and give a fair price. I was taken aside and told about getting what I needed the lowest price.
The wait was like 15 min, which is to be expected, they DO accept VISA and mastercard, the only thing I’d improve is I would put magazines or something out in the waiting room to help pass the time.

Con: 45 min wait in initially deserted waiting room (filled up during wait). Explanation: our technician is having lunch. Good, everyone needs to eat lunch but when you have only one technician, then close for lunch and make that known. Technician stated that any waiting time shorter than2 hours is acceptable for this kind of service (?!)
Pro: Once he got going, X-​ray technician is fast and efficient.
But next time I will go somewhere else.

Pros:
1. wait was short.
2. X-​ray technician was nice.
3. reasonable price — it was $ 35 cash w/​o insurance for immigration purpose.
Con:
1. cash only — maybe because no insurance?

So I had to get a X-​ray. Though its never fun to get check out, I appreciated the short wait and the fact you could pay with multiple types of tender. The technician was professional and congenial. Much better service than I expected. Thanks, guys!