Kelly-Moore Paint Store

This store has priced themselves out of business. $ 40 + for a can of paint? And I had to wait 25 minutes to pick it up. Their «take a ticket «system is out of tickets. I’ll go somewhere else next time.

Stopped in the other day to check some exterior paint colors and the employees could not have been more helpful. They were extremely attentive (without being pushy) and exceptionally nice. They even helped carry my purchase to the car! I guess that’s the norm for them but, wow, what service!
I’d give them 10 starts if I could!

If I can give this place a –5 stars I would! I bought paint here in the past and the experience was great, but it seem that the hiring department have gone down hill. I came here last week to buy some sample colors to try out for my place and I have the displeasure to be help by a young kid name Carlos. I asked him if he could help me pick out a color in a book that I have brought in (now I just want something close to it) and off the bat he said that I would need to wait till tomorrow for a match. At that point I got pretty upset because I just wanted something close to try out. Later on the the assistance manager came by and took over because it seem like that kid didn’t know what he was doing. It took him 2 mins to find a color for me. 2 mins! The assistance manager mixed the quart for me ask if Carlos could grab it for me. He didn’t want to help me anymore at that point so the assistance manager grab it for me. Afterward Carlos have the nerve to come up to me and said that he didn’t like how I was treating him. Are your kidding me kid?!? This is a work place, you don’t talk to customers like that! If you wanted to get treated better, maybe you should’ve done your job better. Get this, he even threaten to clock out of work and go outside and settle things. Kid, keep that street stuff on the street. If you’re at work, do your job professionally. I don’t know why Kelly Moore even hire this punk but I know that I will never be coming back to them again!

I live nearby this store. The staff are all nice, always. I’ve never got a bad service there. A couple of weeks ago, I went to this store to get 1 quarter of paint to touch up my house. I brought the old paint container with me –as the sample. I gave it to a young worker. He didn’t know how to match the color to be exactly same. So he asked the Lead Sales Salomon to help. Saloman found the paint originally came from mountain view store. To make sure to get the right codes, he called the mountain view store. It took him lots of time. He was so patient and so careful. The result turned out great. When I used the paint Saloman had made for me to do the touch-​up. It’s hard to tell the difference. Great job! Thank you, Saloman!

I have to give this place 5 stars for their customer service. Customer service is hard to come by now a days and Dai knows how to help customers who just don’t know what their looking for. I’ve been in this store several times and Dai gave me a magazine that had the color was i looking for. He did set the paint up to be 50% lighter just in case I needed it darker. This allowed me some room. I but all my paint here and will continue to do so. Dai is the man

They have a great selection of paint, the employee know what they our talking about, before you start to paint. From start to finish. I was very please with there help. Thank You

It wasn’t busy at all when I went into the store today, hence I got the best service ever The first time I went in it wasn’t as great. If you are new to painting, do yourself a favor and go in and ask for Germaine. When you ask for him also ask him if he has time to actually work with you. You will be glad you did. I got lucky and it was a rainy day so not too many people were after paint today. I got an entire tutorial on which paint is what, what type of roller is what, what to do and not to do when I do paint. It was great. Not only that but I was given a preferred customer card the first time I went in to buy paint so the second time the paint cost me the same I was going to pay going to Home Depot. I’m so happy wit the the service I got today at Kelly Moore. I wrote up all the information that Germaine gave me and shared it with friends and family on a long post on Facebook.

I hear that Kelly Moore is the best paint you can buy.
My gf just bought her first house and it needs a lot of work, including a new paint job. So we dropped by Kelly Moore to pick up some samples. The people were very nice and I will update the review as we continue to buy the rest of our paint here.

my experience here was not entirely pleasant.
i think most people who come here are contractors. day laborers in white coveralls set up shop outside, and will offer you their business cards.
my mom came here and ordered some paint, the man she worked with was a young black guy named merill. strange guy, that merill. he kept saying «badda bing, badda boom».
i came to pick up the paint for my mom, but i was unaware she had already paid for it.
i walked in, and the large, centrally located lit sign said «now serving #97». although there didn’t appear to be anyone in line, i grabbed a ticket from the dispenser. my number was 19. obviously they hadn’t used that system in a while.
i then walked up to the registers. there were at least 4 employees standing around, facing mostly away from the registers, behind a shelf, about 10 – 15 feet back from me, talking to each other.
seeking something to say, i asked «should i take a number?». a tall guy, apparently merill, told me rudely, «if that makes you feel better». um, no, no it doesn’t. i told him i had actually taken a number, but it was way off the posted number. again, he repeated «well if that makes you feel better» in a rude tone.
I said, «well can someone help me?» the employees continued to face away from me, continuing their personal conversations. i was told «in a few minutes». i was in a hurry. i waited about 30 seconds then told them i was there to just pick up an order. i related the info to a man who asked me my mom’s name from where he stood about 15 ft away, but apparently he didn’t do anything, because he just continued to stand there.
a minute later a short woman came out from the back and asked me to repeat the info. she brought out the 3 gallons and charged me $ 97. she then helped me carry the paint to my car. she was the only person standing around who seemed to have any interest in helping me.
when i brought the paint to my mom, she was rather peeved that we had been charged twice. it’s not that hard to put a «paid» post-​it on the cans.
she went to return the paint, merill refunded the money on my credit card with «badda bing, badda boom». ok.

came here today for paint (duhh!) and the process was as easy as 1−2−3.
step 1: tell them which colors you want
step 2: give them money for the paint
step 3: open your trunk so they can help you put it inside
this process was quick and painless. i wish i knew the name of the guy helping us today. he gave us a great deal on the paint. not sure if it matters how much you buy but we had 10 gallons total. it took less than 5 minutes to mix it up and we were on our way home.
i think we were in and out in less than 12 minutes. awesome!