KZ Kitchen Cabinet & Stone

DO NOT GO WITH THIS STORE OR THEIR SERVICE!
I ordered a replacement of countertop in my bathroom. The handyman didn’t cut the counter top appropriately and it’s really sticking out from the cabinets. It looks terrible.
When I raised the concerns to him, he said it’s normal, even though I showed him in other bathrooms and kitchen the countertop is not sticking out that much. When I came to the store, they told me that there is nothing they can do. They did provide 10% discount but considering that I would need to re-​do this job, 10% does not begin to account for almost $ 2K that I spent with them to get this job done. Terrible and poor customer service specifically!!! Definitely not worth the price or your time.

I purchase my kitchen cabinet and countertop at this KZ location. Everyone involved was very helpful. Wendy help me the most, very friendly, very accommodating. I would recommend KZ, I would especially recommend working with Wendy.

I just walked out of this place, 2 of the rudest women with zero customers skills what so ever and I really need a whole kitchen and 2 bathrooms done
STAY AWAY

Horrible customer service. That’s why this place only has 3 stars.
Now I had previously purchased cabinets in their Sunnyvale location for a rental home and needed a bar kitchen counter.
The lady was absolutely no help! She was rude and told me that my job was easy and inexpensive. Basically my patronage was not worth their time.
I think I would rather purchase at Home Depot! Not worth your time.

bad service. read the reviews first. didn’t want to waste my time there, so called to see if they have what i was looking for in stock. phone attitude was bad. glad i didn’t even bother driving over.

Is there a half star? READ THIS!
Showroom — Good.
Location — Good.
Customer Service — HORRIBLE (unless you are a caucasian guy! and I mean it!)
I hardly do a review but I was really offended as a customer when I went to visit the Saratoga showroom.
I walked in alone with one person working (April). I helped myself to look around, I prefer to look around by myself first since the prices are on the items and the showroom is good,
I took my time walking around — no word from April (on and off the phone on personal stuff) — that’s ok. I asked a question (where an item is) — she didnt even look at me, she just said they are here. So i didnt bother, i kept looking around, I asked another question, she pointed at it. I just thought, maybe she is just not fluent with english.
Until an older Caucasian guy walked in and sat in front of her — ask her many questions (including asking her name) and she was very good in english and told him all about her vacation. I waited til they finish and I plan to ask her more questions after he leaves. Same thing … I asked a question and rudely answered me again with very little interest (no eye contact, answered Yes or No only without explanation about my options, just plain rude to me and shows no desire to help me). There was another older man (non-​Caucasian) and she gave him the same short answers to his questions.
They just lost my business (a full kitchen remodel) to VARGAS Cabinets and Floor Concepts and Design Center in Bascom San Jose — completely opposite treatment and just as nice price and quality (if not better)

This is about as bad as it gets! Doesn’t even deserve one star. There were two people in there and no customers, we walked in and they didn’t even acknowledge us even though we walked right past them (2 feet away) we walked through the store and they were busy talking to one another. We waited to be helped and neither individual came to ask us if we needed help. We left and on the way out we said thank you for your help and they just nodded yes but didn’t get what we said as I don’t think they spoke English. It was a disgrace!

It is unbelievable how these guys are still in business! I talked a couple of freinds out of going with these guys!
My realtor recommended them to me when we remodeled our kitchen, and a year later — I had issues. My soft-​close drawer stopped working, corner cabinet rotating rack came unhinged, hinges on corner cabinets faulty and varnish chipped of in places that dont get much wear and tear! I called them and visited their showroom and sent emails and I did not get so much as a response for over 4 months! Always the response would be «our manager is on vacation» or «its been two years, so it’s not our problem»! Frustrated, I am still trying to get parts — and am willing to pay for it — I just want to see the back of them!!!
I RECOMMEND STAYING AWAY FROM THESE GUYS! They dont care for customer service, dont have a system of reordering parts easily and their management cares even less!

This is my second round with KZ and I am very pleased. April was very helpful and knowledgeable with designing the kitchen and making good suggestions. I purchased all the granite, vanities, sinks and handles from KZ. The shaker style Canadian maple vanities go very nicely with the shower tiles etc. I love the «Carter gold» granite that KZ has. I am sure the «Black Galaxy» granite goes very nicely as vanity tops and fireplace. I highly recommend KZ to everyone.

People her are just plain rude. If you want to be treated like crap go here. If not go elsewhere. I wish I would not have paid a deposit for the material.

Closed on a Sunday when they clearly have hours saying that they were open from 9 – 5 on Sunday. Not very happy about that.

Good but could be better.
I needed some granite counters for my rental so I went to KZ Kitchen because I was not happy with the attitude I received from Kingway Cabinet Outlet when I went in for a quote. Kingway even suggested that I buy the granite from them and have someone else install it because I was not purchasing the cabinets. This was NOT an option that I wanted to deal with.
KZ Kitchen Cabinet & Stone was happy to help me, cabinets or no cabinets. The sales girls in the entrance were helpful and answered all my questions.
The workmen showed up on time and did a good job for the most part. The job should only have taken 4 hours tops, but one of the workers said he needed to go to Home Depot for parts and then came back three and a half hours later with NOTHING. The other worker sat around for the most part, unable to do much because the other guy had all the tools. When he came back he said he had to go to Home Depot AGAIN but this time came back within 20 minutes with all the parts he needed. I’m not stupid, this guy went to another job but did not want to admit it.
To demolish and replace 2 bathroom counters with granite it took them 8 hours. They could have finished in 4 hours. At least I was not paying by the hour.
Another problem was that the guy who stayed behind could not speak English if his life depended on it and if you think you would not have a problem if you speak Spanish — you would be wrong, he only spoke Chinese. The guy who was gone for 3.5 hours spoke minimal English.
I was still happy with the final outcome and that is why 4-​stars!

We visited KZ today for the first time. The selection was nice considering the location and size. The staff was very friendly and went out of their way to get us information without «selling» too hard to us. Not sure if we’ll buy from them yet, but it’s a great place to look at if you’re working on a kitchen or bathroom.

We got a great kitchen remodel from this KZ location. They were recommended by a friend for doing a very good job at very reasonable prices. We were taken care of right away and they gave us time to make our decisions, which we appreciated. They gave good price-​saving advice as well. The kitchen was done in about a week; the crew didn’t speak much English but were courteous, did great work and I learned a little Chinese! The kitchen turned out great, even better than we expected. We really appreciated the extra things they did for us during the remodel. A few minor problems & questions came up; they took care of all of them quickly. If you’re on a tight budget, we recommend this location highly. Love our kitchen!

I’m leaning toward 2 stars but they had a hinge I couldn’t find anywhere, even online so they get a bonus for that. The staff at the store was nice and helpful. But I had to drive 10 miles to the warehouse to pick it up. Once there I was ignored for a bit, then sent to a couple of back room assembly areas before finally getting the part. But my wife is happy so it’s all good.

Zero stars. I walked into KZ to get some information on their products, as we are planning to remodel our kitchen and bathroom. I was completely ignored the entire time I was there. Employees looked at me but didn’t so much as say «hello», much less «can I help you?». I would not recommend this business at all.