L & L Travel

I have been using L&L travel since I moved to SJ four years ago. My friends told me to look for Eva or Julie. They both are very helpful. My family and I are travelers. I am always looking for multiple segments of flights each time. They are so patient to help me to look for the cheapest and direct flight. I really appreciate their time and efforts. Great service.

I don’t know why the low star ratings! But this is our second time going to LL Travel and we have always been dealing w/​Sarah, and she never disappoints us! First it was Hawaii and now a Mexican Riviera Cruise in April! Always prompt replies and great customer service. The pricing never disappoints us. I know for sure that we will always go back to LL Travel for vacation travels! Thanks Sarah for all the help that you have provided us! Kudos to YOU and LL Travel!

I called this place to book my honeymoon for Asia (Hong Kong, China, Shanghai). At first my impression was that this is going to be a small shop high profit kind of place. So I called 5 – 8 other agency’s and it seemed like LL Travel knew what they were talking about. They were not pushy like other agents out there in the market which made me more comfortable dealing with them.
The staff was very efficient and professional. I was recommended with a couple of options that fits my budget and it seemed like the agent has been there with first hand experience. With her telling me how my destination is, made me more excited to go. In the end I was not pushed to choose what to purchase but was explained well with recommendations of places to go which in the end I made up my decision.
One thing that was brought to my attention was that I needed a Visa to enter China. This was not even reminded when I dealt with another agency. They assisted me on the spot and did not even have to lift a finger. Their expediting process on Visa’s is very quick (as I was comparing to other agencies I talk to).
I would love to book all future bookings at this facility.

I had been shopping online for «cheaper» tickets to HK for Christmas. Finally I decided to give this Asian travel agency a try and instantly this place was $ 50 less than the cheapest flight that I had found on Orbitz. Booked my ticket and hopefully will be having an awesome time in Dec. Service is decent and the agents are pretty friendly.

I called this place to get my visa to China. Compared with other travel services (I found 3 charging $ 30 or less with less than 1 week turn), their quote of $ 70 (not including the visa processing fee itself) and 10 day turn. Not very competitive.
The lady answering the phone did say she’d take a passport photo for me (needed for visa application) for free.

This review is for a 2008 service I received from Julie. I came across Lailai Travel by eating at the nearby Phở restaurant.
I gave Julie my itinerary (SFO to Thailand), and she was able to provide with me a decent quote. I advised Julie that I have 5 to 7 other friends that will be traveling with me and after several minutes of negotiating, I saved $ 200 on my flight. Thanks Julie!
I will definitely go back to Lailai Travel on my next Asia trip.

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A group of us had appointments at 9:00am sharp one morning for notary services and no one showed up to open the door until almost 9:15, causing us all to be late for work and appointments. We called both phone numbers listed on the door, including the one listed as the «emergency» number. No one picked up the multiple times we called while waiting.
I suppose this is an okay place if you’re looking for cheap travel deals… but our experience there was just plain unpleasant especially when they promised an appointment that they couldn’t open on time for. –_–

Good place to call if you’re looking for cheap travel. The travel agents are kinda rude but hey they’re Asian, what do you expect.
As long as they can give me cheap fares, I can deal with the rudeness for a while. I compared a couple of places and they were always ~$ 100 – 200 under the competition. We always buy our Asia airfares from here.

This place is no frills, no fluff; but they’re cheap, and they get the job done.
As a technologically-​inclined Millennial who grew up in the age of Facebook, iPods, and wireless video game controllers, I have been groomed to believe that the best travel deals are to be had online. As such, I have never even set foot in a travel agency until my parents decided to go on a family vacation to Vietnam. Months of pricing my family’s specific schedule, preferred airlines/​layovers, and intra-​country travel were swiftly negated by a few strokes on Eva’s keyboard.
I ended up saving $ 100 in flight costs, another $ 100 in Visa fees, and a trip to the Vietnam Consulate in San Francisco by using LL Travel. That $ 200 will probably cover the entertainment expenses for my entire trip, no joke.