LaserAway

I used the Laser Away website to schedule a free consultation. They called me right away and I made an appointment. Before going into my appointment I received an email from Laser Away offering me 50% off my package. So I went in and spoke to Michael and he gave me a price on a package and I told him about the offer I got via email and he didn’t believe me and I must have misread it, it was my own fault for not bring it in. So I waited till Megan was in the office and brought in the email and a print out of the website offer stating they were offering 50% off laser hair removal packages and she honored it. The office is very clean the couches are not comfortable because you can’t sit back in them. It is very hard to get through to them via phone, for some reason they don’t answer the phones. I did call during business hours. So I recommend making your appointments when you are there. Also note you have to finish all your treatments within a year. The girls that do the laser treatments are very nice. I am happy with the results.

Be careful when coming here!!! If you happen to be doing any laser hair removal on your face please be careful!!! Esp if you get Margaret! I get that accidents happen but still you’re professionals and as a woman you understand how we feel about our faces! I went here for upper lip hair removal and got severally burned!!! I’ve been without make up for a week and hiding my face and I’m not able to go to work. I’ve been feeling emotionally stressed out because the main thing I’m concerned is how it will heal!!! I have to clean it every hour and make sure it’s moisturized. Doing anything possible to not scar!!! NEVER AGAIN… I’ve had laser treatment before and have never been burned before. I should’ve stuck with my other doctor. They were more pre cautious…

Do NOT go to this place! See this report

Neutral right now don’t know if my stars will go up or down due to the fact I got a really good promotional package around 1,300 for 1 full area and underarms when I first started for 8 sessions. However I finished the sessions an I wasn’t happy with the results and notified them… pretty much depends on everyone different types of hair but you would think with 8 sessions you would be more than 50% of hair loss so therefore I got additional packages I paid $ 810 for 8 more sessions… hopefully its worth it ;)

All I can say is this place rocks. I came here a few weeks ago and paid 2k for full face hair removal, underarms and brazilian. After only 1 treatment I noticed a big difference. My underarm hair hasn’t really grown back which is awesome. Also it’s a lot lighter. Before I would shave you would see the dark folicules and now hardly any darkness. Same with «down there» haha its growing back a lot thinner and slower. It’s pretty amazing how only after one treatment the difference is. I can’t wait til I’ve completed all sessions. Definitely recommended this place to my friends. Woohoo.

I tried to schedule an appointment for tattoo removal here but I was told that this company could not treat me because my skin was too dark. When I asked the staff what exactly did that mean, I was told that the laser was not safe for my skin color…
Sounds to me like your company needs to invest into some new equipment because this policy is discriminatory!

SCAMMERS!!!
Wish I didn’t even have to give them that one star because they don’t deserve even that.
I have been going here for 3+ years I have referred so many people to them always but will definitely never be going back and make sure everyone knows to take there money else where because it’s not worth taking here since they just eat your money.
In the middle of my treatments they some how lost all my paper work that showed what I paid for and couldn’t treat me anymore unless I bought more from them? Makes no sense how do you just lose a patients payment agreement? Anyways I wanted to speak with there distract manager regarding this and kept getting transferred to different unprofessional people but was never able to get in contact with a higher up manager? They are very sketch, just take your money to an actual doctors office I’m sure you’ll see better results anyways.
Michael is so rude and horrible! Will never step foot back in that place and will make sure everyone knows that they are all just on Commission and change prices for each patients.

I came in for hair removal session, they explained to me if I bought the package I would get a better deal but I declined because I wanted to see how the laser hair procedure works. So I went in the room and then a NP came in and I told her it’s my first time and when I was talking to her she pulled out her cell phone and was checking her messages! So unprofessional. The procedure was a quick ten minutes and it was pain free. The place is clean but I do believe they are fooling woman by the nice location and clean kept office and paying a lot for advertisement but the services are not worth it.

Love everything about LaserAway Santana Row!
Michael is The Man — knowledgeable, honest & generous with his time and advice. I have had 3 great experiences here and highly recommend both the staff and the services offered.

Awesome new laser for tattoo removal! Just had it done, but yikes does it hurt at first. A much quicker machine though. Loved the customer service– Michael was super accommodating and I’ll definitely come back to this location. I’ve been to the San Francisco and Santa Monica locations and I think they are all great. Just a heads up– this location was pretty busy, so sometimes it’s hard to get a hold of them on the phone.

My wife started her treatment 1.5 years ago. The goal was to get rid of the hairs in the upper and lower leg. We bought a package for 8 sessions and we have been told that we should not expect that 8 sessions is enough. For some, 12 sessions is required. But we were told clearly that 8 sessions should remove at least 70% of the hairs.
My wife finished months ago and she stopped shaving just to see how much will grow back.
And there it was. After 8 sessions (and spending $ 1500), at most 25% of the hairs were gone. $ 1500 for 25% of the hairs. Not a good deal. We called them and they apologized and asked us to come back for a complimentary session and also evaluation on why it didn’t work as expected.
They did the complimentary session but their response on why it didn’t work was that «for some people it takes longer». I asked «how much longer? How many sessions? Can you guarantee your work?» and the answer was «We don’t know. We don’t know and No»
I don’t know that to do now. For sure my wife won’t continue with them as they don’t guarantee their work. Their estimates are just wrong. And they don’t have the decency to admit their bad job and to provide free treatments to keep up with their 70% claim/​promise.
In addition to that, the new receptionists are not so nice. They talked to me very bad (both on the phone and in person) like I am stupid or something. The words were not insulting but the way they talk and look at you is.
To clarify, my wife skin is not dark and the hairs are completely black. This is the best condition to start the laser hair removal treatments.
I give them 1 stars, only because the place is clean, they are on time and the previous receptionist was very nice and helpful. (and also the fact that I can’t give them 0 stars ;))
Other than that their core business is fraud IMO as they advertise and claim something but don’t keep up with the expectations they set.

I came here because LaserAway has a very reperable name but a continued coming here because of LINDA!
I’ve been coming here getting BOTOX for almost a year now and I absolutely love it! LINDA is professional and so sweet! She knows excatly how and where I like my injections and she makes sure its as painless as possible. If you are looking to get BOTOX ask for LINDA she knows her stuff!
LaserAway is very clean, and professional they offer water and even discounts for buying multiple units upfront. They also have Sex and the City always playing too which never gets old!
Overall I Love coming to THIS LaserAway since LINDA is here, so make sure you ask for her!

Laser treatments don’t work! I bought 10 sessions and at first they seemed to work, but my light facial hair has become dark worse! I would recommend going somewhere else!
Update –their customer service isn’t any better. I’ve had issues since I tried to get consultation for my treatments last year. They reached out to me about trying 3 more sessions and when I agreed to it, I never heard from them again.

I am writing this because people have the right to now how bad the laser hair removal is here, I paid over 400 $ to have my underarms done. After 6 sessions nothing is better. I was upset and asked if they would offer me anymore included bc it did not work. They told me no. So I went to medspa 29 in Fremont and saw Becky, and she did it one time and now ¾ th is gone now. For a place called «laser» away you would THINK the laser would be half way decent. Thank god for my new lady, she’s the best! Fair pricing and good laser machine!!! Laser away is a joke, and terrible customer service. If I offered a service that didn’t work I would give a few free sessions to give them their money’s worth. I’m just saying… I’m shocked they are able to have multiple locations with such a crappy laser. SHOCKED.

Absolutely LOVE Laser Away SR! Michael and Megan are so amazing! They’re SO helpful and super sweet!
I am on my 4^th session of my hair removal and its going great! ALL of the RN’s that I have had so far are so gentle and sweet. I have recommended multiple people here and will continue to do so! :)

I purchased 6 session for full leg. The place and customer service is great. For the results the hair is not completely removed but this is a difference. I don’t have to shave as much and can go weeks without using a razor on my legs. I probably will need another 6 sessions to not have to shave again.
I miss Stacy wish she was still at this location…

My friend recommended this place since she got a deal online for underarm hair removal, and after 4 years she still has minimal hair growth there.
I have a small tattoo on my ankle that I don’t care for; I thought I’d try the tattoo removal.
When I went in for the free consultation the lady was extremely nice and said since my tattoo was small, 3 inches of script, and just black, it would only take 6 sessions to remove it. So I paid for it.
Each of the first 3 sessions, the technician went over my tattoo just once with the machine, taking about 15 seconds. At my 4^th appointment, the technician said that they got a new and improved machine and there was no visible effect after the treatments. At my 5^th appointment, the technician said, Wow your tattoo is not fading, I’ll go over it about 5 times. At my 6^th appointment she said that I would need 4 more sessions for removal… So I paid, thinking that I’ve already committed and don’t want a faded half-​assed tattoo to remain on my ankle.
During these 4 sessions, the technician went over my tattoo 5 – 10 times, taking up to 60 seconds. After my 10^th session, they recommended 3 more sessions. Now, at this point I’m really pissed. The tattoo is more faded but looks even more terrible… so I paid. I now have 2 sessions left and after this waste of money I’m just going to suck it up and have a grey tattoo on my ankle.
What a scheme, they only used their machine minimally on the first few sessions and suck you in to paying for more and more sessions.
PS they are right, the laser does hurt more than the actual tattoo did, but the pain lasts less than a few minutes.

Jordan is super amazing, I will never never go to anyone else.
I have gone through 13 treatments now though and still have a lot of growth. Just bought 8 more, if this doesn’t get rid of it then I’ll go back to waxing. Just too expensive to keep doing this often.

I’m in the process of Tattoo Removal on my face. I’ve done two treatments already and I can see the differences already. They where very helpful and answered all of my questions.

I enjoy being here, always friendly service and I come here for my laser tattoo removal. The machine they use works and I have a black tattoo (a name) and it’s nicely fading away. No scaring or bleeding. During my procedure, it was quick and yes, painful but it’s worth it and to ease the pain, they blow cold air on the area and give you a stress ball to hold.
Clean and sanitary!