Lumber Liquidators

Amazing service! Very grateful to Jared and Sergio on their efficiency in getting us the maple wood under super tight deadlines. They were also super knowledgeable in explaining the intricacies of the different woods, stair noses and patient with our many visits to the store! And they did all of this with a smile and the friendliest attitude. The solid bellawood maple also looks great. Will try to post pics of the final result.

I purchased 2900 SQ Feet of ¾″ x 5″ Brazilian cherry (Bellawood), which has 100 years of warranty. The Boards were cut poorly and the thicknesses of the planks are not the same, as some of the boards are thicker than others also some of the wood is tapered in the end, so no matter how hard you try; it will leave the gap in the floor. The main issue lies in the milling of the wood as it was not cut correctly.
We noticed about 25% of the product is cut poorly, and it leaves a gap at the joint where three boards meet and it is a noticeable crack.
We installed about 200 sq. ft. and then we have to stop the installation as it has unacceptable gaps and cracks.
the service warranty on the product is a joke, I contacted the store and showed him one box which was bad, and the store manager Jared Cavalieri agreed it was bad wood and said he will send somebody to do the inspection, but the person who was supposed to come says he will only come if i fire my installer and hire him, before he will come. Later on Jared says nobody will come to do the inspection for free.
i opened up a case with LL, and my case was assigned to Thomas R in Georgia. The customer service rep was difficult to find over the phone, and you have to leave considerable amount of voice mail over the phone. He said he cannot send somebody to do the inspection of the wood but said he will have FedEx pickup one box of wood to examine, but they did not send anybody even after repeated calling and sending an email.
This whole ordeal lasted over a month and I end up returning the unopened hardwood floor boxes to store at 80%, and incurring a loss of 5K and buying the hardwood floor from some other retailer.
This company and store is a sham, and do your research before buying anything from this store. Now i know the reason why there are so much negative press about this company and its products.

I really don’t understand all the bad reviews this place has. Maybe it was under bad management in the past? I really don’t know. All of the staff were very helpful and by far the most knowledgeable of all the places around San Jose that we shopped at. Great selection and by far the best prices in town. Please don’t let the negative reviews this place has steer you away. I’m glad I didn’t!

Great service and the floors look amazing. They were able to answer all our questions quickly and effectively

We know that this location of Lumber Liquidators at this location is not highly thought of. But let me tell you this location is under new management! We have dogs and we rent. We’ve lived in our home for almost 6 years, we live in a great neighborhood and our landlord keeps our rent very reasonable. But the carpet was over 20 years old and we have 2 large German Shepard’s. So being it’s not «our» place. We had do something, the smell of «dog» was unbearable that could no longer be denied. We went to Home Depot and Lowes to see what was out there and started to price what this was going to cost us and also be something that the landlord would approve of. We had gone to the location closer to us, Blossom Hill, but we never managed to get the right time associated with their hours of operation. So we were out and about and asked «Siri» which Lumber Liquidators was closest to our location. We saw the bad reviews, but decided there are something’s you just need to check out your self and to be honest our motivation was cost, not customer service. But that all changed when we walked in, explained our situation. We he just happened to have the large amount of square footage we needed. We got a screaming deal for .39 cents a square foot. Even the young man who loaded it up in the truck was awesome! We installed it ourselves. Super easy and simple. Wella!!! We have beautiful laminate floors that look awesome. Our landlord is amazed and has reimbursed us. Now I know we went out on a limb being renters and I guess that’s the chance you take. But this chance was made easier by the manager of this location and his staff. I’m so sorry I can’t remember their names, but it was the manager and his brother-​in-​law. They worked hard and together and organized. Followed up with how things were going always available to ask questions. This was not a small task. This was a large living room, hall way and the master bedroom, the highest traffic areas. About 500ish square feet. The other 2 bedrooms are fine. We are extremely pleased. Give them a chance. Good people!

I’ve been installing laminated floor and got them from Lumber Liquidators. When I ordered, they said I could pick up the items any time later. So I ordered and pick up half of materials first. A few weeks later, I came back for 2^nd half of materials I bought (meant I already paid). Guess what? They refunded my money with the reason that these materials have been sent back to manufacturers due to the damn safety/​health issues. So, they left me hanging with my floor half done (there’re 2 rooms left) with 2 boxes of materials left from my first pickup. I asked to return these 2 boxes for store credit so I can get something else similar to finish up my project. The sale guys said I passed 30 day return policy. What? I bought my materials for entire project and they screwed up my order.
There was no fcking reason for the store to send materials back to manufacturers unless it’s been recalled and in this case it did, but the store sale rep said it’s not. Then why did they return the stuffs I already paid? Tell you what? Just fck this place and buy at other stores in the area. They don’t have lowest price as they said in TV commercials.
FYI, their manufacturers in China made their materials which didn’t meet safety/​health requirements in the States. Here is the issue:

I just don’t get it! After reading all the awful reviews about this store, I almost didn’t go, my friend really insisted that this is the place to go. So I went.
And this is where I’m saying I don’t get it. I had an absolutely wonderful experience!
Don’t know how it could have been any better!
The people working there were friendly, knowledgable, courteous, what more do you want, right? Huge selection of flooring.
They also had knowledge about the physical job of laying hardwood (even though we had it done by an outside contractor), knew what flooring would be kept in stock and which one would be likely to be discontinued. Knew how long it would be to order some, had free samples. Were very responsive on the phone. Loaded up the hardwood I bought in a careful way in my car (without overloading it and making sure my car would be well balanced). Then when I had some left over boxes, they then again unloaded my car.
Really recommend going there and having your own experience. As much as I love Unilocal,with this business, it almost had me miss out on this great customer service experience (and a good deal for flooring :-).

Worst company I have ever done business with. Three months after installation, our Golden Acacia began splitting and shrinking, leaving gaps all through the house that you can roll quarters through. After a year of talking with corporate support, I have an offer for 66% of my cost of materials. Check out the full story (along with some tips for negotiating) at my «Customers of Lumber Liquidators» Facebook page. Leave your own posts and photos as well.

This place is pretty good, not sure what the bad reviews are for. We ended up buying some of our products here, and the staff extremely helpful.
Especially Craig, who basically gave me a 10 – 15 minute one on one lesson explaining how to install the flooring myself. Mind you I had already been doing the installation myself, and it was not going to well when I came back. His advice made all the difference.

I am not sure of why there are a lot of not so good reviews about this store. They do have all kinds of flooring materials with the best price in San Jose. Customer service is nice. The 2 salesmen there are very helpful and throughout. I strongly recommend this place.

Came here a few months ago to buy adhesive… adhesive stock was not fresh, glue was ¼ dried up… but that is not the issue… The manager, Glenn Wabbitch was extremely rude and has no concept of customer service. Before even having had the chance to review the product, he was very defensive and started to raise his voice — he went as far as to accuse us of fabricating the dried up glue. In the end, we offered him a resolution that he gladly accepted (refund of half the original cost while we take home the rest of the glue). Mr. Wabbitch failed LL here; here is the kicker, he could have prevented all of the his drama, not sure why he felt like creating a scene in front of other customers… As a bonus — besides his lack of manners, Mr Wabbitch reaked a foul odor reminiscent of a wet dog. Nothing personal here, but this is worth a mention as he supposedly represents LL… tsk tsk — not good.

This store deserves the terrible reviews it’s been getting. We ordered a bunch of things for our renovation. We were told the butcher block countertops would take a month to arrive. A month came and went and I didn’t hear anything so I called. It looks like it’ll be another 2 to 3 weeks, at least. I’m extremely perturbed that we didn’t even get a phone call. I’m also beyond annoyed that our work will be delayed because of this. Had I known it could have taken 6 weeks plus to order this, I would’ve gone somewhere else.

Except for the constant radio and TV ads, I had no feelings about Lumber Liquidators — until last week. That’s when the daily barrage of ILLEGAL UNSOLICITED SPAM began. This led me to search the Internet for «Lumber Liquidators spam». No specific hits about their spam, but DOZENS UPON DOZENS of complaints about shoddy quality, horrible customer service, and fraudulent business practices.
Thanks for the e-​mail spam, Limber Liquidators! Without the spam I would not have known the truth about your vile business and might have unwittingly stepped in the steaming pile of your scheme.

My husband ordered and paid for laminate from this store and picked it up at the Burlingame store. After installation, we had two boxes of laminate left over, one of which had one piece damaged. I went back with the receipt to return the two boxes for a refund but was refused on the basis that they don’t issue refunds for «open boxes.» The manager and staff there could not have been more rude and unhelpful. They flat out refused to refund my money since as they claimed, the «boxes were opened.» The problem with this is that their laminate does not come in sealed, cardboard boxes. It comes in a half-​box wrapped in 1 millimeter thin plastic. Afterward, my husband told me that they had actually received the laminate in pretty much the exact same condition: partially torn open plastic.
The manager had his staff call the Burlingame store when my husband picked up the laminate. They asked the Burlingame staff about their laminate. The staff who answered the phone replied (of course) that they receive all their laminate in sealed boxes. After a lengthy discussion with my husband, the manager finally agreed to take back the box of laminate with the damaged piece, but refused the box in perfectly good condition. Go figure.
I figured their rudeness and bad attitude probably had to do with the fact that I am a woman and they felt like giving me a hard time. I’m sure if my husband or my brother-​in-​law (who installed the laminate) had gone to return the laminate, they wouldn’t have said one word and promptly refunded every cent.
I will not return to this store, and probably will not bother to deal with any Lumber Liquidators store again in the future because of this bad experience.

Wish I can give them less then one star! Came here to take a look in an empty store with 4 dudes behind the counter. All of them talking and joking with each other, never once greeting us. Took our business elsewhere.

Amazing how poorly the process went. First of all, their flooring isn’t less expensive than anyone else. The BellaWood product is supposed to be the top of the line, and after receiving it and getting it installed, turns out that about 20% of the material was improperly milled and just garbage. Which means it will take 3 – 4 weeks to get new material in (if it’s available). Now I need to live in a construction zone because they sell crap. And let me repeat that the crap isn’t cheap… it was their «high end». Don’t buy any wood which isn’t available in high quantity to account for bad production runs. As I got the last 20 boxes of the stuff and now I am stuck and having to either mis-​match or wait. Moral of the story, go somewhere else.

Con: 1) wood was expensive, there is no «discounts»
2) guys that work here are very rude and make rude comments, «don’t like it go somewhere else» attitude.
3) had to drive about 50 miles to go pick up the wood from a different warehouse.
Pro: 1) They had the closest wood to match what we had.
2) The installers they deal with «Johnny’s flooring» was fantastic
All in all my room turned out great and I love my new flooring but only thanks to fantastic installers, otherwise would be a 1 star.

Very good prices!
Tips:
If you can, buy all of the material that you you need at once including reducers, quarter round, t’s, etc. Product is discontinued after a certain amount of time. If you buy as you need, like I did, be sure to ask how much is in inventory.
Orders for material not in stock at your local store are submitted on Mondays. Orders usually come in the following Monday. if you put in a order on Tuesday, it will not be submitted until Monday and will not come in until the following week (2 weeks).
The service at each store was very good, I did most of my business at the San Jose store but I did also go to Burlingame & Pleasanton. Service was just as good as each of the stores.
If you are doing the floors yourself, buy a flooring saw & a cordless circular saw. Trust me!

Good Morning,
I am writing to inform you of how unhappy I am with how our floor installation went yesterday.
Shortly after purchasing our floor from lumber liquidators (which went smoothly and with no issues as with our previous purchase), AWF (ALL Wood Flooring, LLC.) called to let us know that our flooring installer would be at my home between 8:00 AM and 10:00 AM on the date of the installation which was yesterday, August 9, 2012.
Ron Wallen showed up for the pre-​installation appointment and was there and gone in 10 minutes without communicating much of anything.
He did not take a deposit for the job, he did not let us know we needed quarter round for the floor — or how much — pretty much a useless visit that only took me away from work for no reason.
When AWF needed to get the signed documents and deposit — Jennifer Flores literally was emailing and calling me DAILY to make sure that we had our payment and paperwork in on time before the installation, which we did via the payment link and email.
I then made arrangements to be at my home for the estimated period of the install which I was informed would take no longer than half a day — 4 hours at most.
On the day of the install, when no one had arrived at my home by 10:30 am — 30 minutes after the arrival window — I placed a call to AWF and was put on hold while the status and location of my installer was determined. I was told that the installer for my floor had been dispatched to a repair job nearby and was running late. I was assured that the installer would be there in less than 2 hours — so by 12:30 pm.
At 1:00 pm, when my installer had not arrived, I again placed a call to AWF and was informed that the installer was «almost finished with the repair job and would be on route and to my home within the hour» — before 2:00 pm.
At 2:30, I called AWF and received a voice mail that I would have to call back — nice customer support.
I then called Lumber Liquidators in Cherry Hill, NJ where we purchased the floor — and I have to say they have been great — and was assured that the project manager would call me within 10 minutes.
I did get a call from the project manager who told me that «bumps are to be expected» and that the installer would be at my home before 3:00 pm.
The idea that «bumps are to be expected» is ridiculous — do I get a discount for having to suffer YOUR «bumps» and incompetence in managing a flooring installation?
If I was scheduled for an 8:00 am install — why in the world would my installers be sent to another job prior to mine? Especially one that apparently required the installers to be there all day?!
At 3:30 — still no installers so I called AWF and left a message, I called the project manager and left a message and I called Ron Wallen and left a message — NOT ONE of them responded to my message — and still haven’t today.
The installers finally arrived after 5:00 pm — stating they were lost and they also had no work order for the job. Truly unbelievable!
Once they finished the installation of the floor, they asked where our quarter round for the floor was — we didn’t know we needed any (Thanks Ron Wallen for your fine work) so we didn’t have it.
Of course, if we knew we needed it and how much we needed; we could have gone up to Home Depot and bought it when they started to install the floor.
So at the end of the day, the installers showed up 8 hours after they were supposed to arrive and had no work order or details about the job.
Terrible customer service, terrible experience and I really would have to think twice before I decide to go back to Lumber Liquidators unless they use another flooring installer.
The only reason we went to Lumber Liquidators was that we had a previous flooring purchase and install go smoothly with no issues start to finish.
AWF — ALL Wood Flooring, LLC. completely dropped the ball on this and their customer service was just horrendous and inexcusable.
That silly recording that AWF isn’t happy unless the customer is happy needs to be changed to AWF could care less about customer satisfaction or customer service.
Patrick Chadd

We want our wood!!!
We should have checked on Unilocal before ordering from these bozos. GLENN WIPPICH, store manager, is about as helpful as a legless dog.
They have no logistics control to get the wood you ordered in a timely way. I get that. Some items are special order. So don’t quote a certain date and then keep changing it. That only reveals the incompetence of your business and operations. You take an order and ship wood. You are not that important. Anybody could do it better than you. Anybody.
will ship you an order the next day! Not the same?
It’s wood. It’s not like you have to chase it. It doesn’t move. It’s not like you have to call and convince the wood to give up its life in the jungle to live in someones home. Put it on a damn truck and drive it to its destination.
But the truly irksome thing, the thing that makes you want to reach into your phone and punch Glenn in his smarmy fat mouth, is the self-​important callousness to which they treat their customers when there is an issue. I don’t know if all branches are as loserish as Loser Liquidators, but this one is really losery.
These people don’t give a crap. Not a single crap. It’s as if they get paid to not care. Like the home office gives a yearly bonus for Most Useless Assholes. Their service is so supremely devoid of humanity, you might as well bang your head on the wall until it bleeds. That’s what it’s like dealing with these ‘people.’ A head wound.
I hope their whole store closes after we get our wood. I hope their home office reads this and says «We can’t stay in the Silicon Valley. They want to deal with competence and they want customer service. Let’s stay in the Appalachians and marry our cousins.»
Lamest Liquidators, you suck.