Luna Auto Sales

I would give this place 10 stars if I could!
Fast, reliable, knowledgable, and above all– kind and trustworthy costumer service. Warmly Recommend this place!

Wow, I don’t quite understand the negative reviews as I had a fantastic experience for my Uhaul rental. This is a one man shop and he goes out of his way to do the right thing for customer service. Read his Uhaul reviews where you can only leave a review after renting. His shop looks like a «hole in the wall» and if you’re coming from a big suburb where there is a large Uhaul lot and 3 people working the counter your expectations may be different. That said, there is rarely a line here the 3 times I’ve went in the store (reserve, to rent, and return). I even had some issues that would have cost me to pay $ and he was able to waive the fees, obviously losing some profit for a small one man operation, but he did it in the name of customer service understanding that the situation wasn’t 100% my fault.
I would recommend this shop wholeheartedly, and in fact, I had to move in 2 stages and am going back this weekend for another rental.

Horrible business, the shop is a dump, his «employees» don’t know what the hell they’re doing and his daughter is a retard. Unless you want your wheels damaged DON’T BRING YOUR STUFF HERE.

PLEASE READ the WHOLE reciew in its entirety!
if you are in NEED of tires and are looking for a great deal and TOP service, come see AURILLO at Luna Auto Sales. he’s a humble man with a humble business and very willing to work with your needs. the place aint much of a looker compared to alot of other spots but here, its all legitamite business!!! in business for years and years with NO advertising, just word of mouth and he’s still going strong! if youre looking for a deal, he has DEALS, lookin for affordable, he IS AFFORDABLE!!! help him help you and everyone wins. TALK TO THE GUY (be open mined) and see what happens
*in reading all the 1star reviews, they are probably all people who expect way too much out of a little shop and probably also pay for their coffee using a mofon smartphone. if you want to be treated like youre a Fn princess and require a receipt because you have trust issues and always unsatisfied no matter how good the job is… this (or any any hard working straight up place) aint for you! LUNA Auto Sales is a place for the go to, what do u need, this is what i got, lets make a deal, lets make it happen and move on till next time (and bring more customers) …type of person. ITS the East Side for goodness sake and you come out here cause you understand how this works! KEEP IT REAL, FOLKS!

Don’t let the $ 19.95 fool you… I had to move ¼ down the state so I had no choice but to rent a UHAUL since I have hella crap. Hella crap I don’t even know how I accumulated being a broke college student. Anyhow, don’t let the $ 19.95 fool you because it adds up. It adds up if you want a bigger truck. It adds up if you want it for more days. If adds up when you fill the gas. It adds up for the mileage. Yeah I saw the $ 19.95 sign which is why I picked UHAUL but I ended up paying over $ 200 for everything… maybe even close to $ 300… It was a one time thing and it needed to be done. I rather just do everything myself than to bother a friend and borrow their truck cuz you know how people are when it comes to their cars lol. This place is pretty ghetto. Not surprised since its in the heart of East Side San Jose. The whole process was pretty ghetto. I don’t even remember how I got the vehicle. All I remember was when I came back to return the vehicle, there was no one in plain sight. I came in through the door but there was no one around. I went through the gate and walked around saying HELLO? HELLO? and looked around but there was no one! I felt like I was in that one scene of Terminator 2 Judgement Day after they got Sarah OConnor and they were in that dead ass town before they got all the guns. Yeah it felt like that scene in the movie! Then finally we found somebody and turned in everything and did all the paperwork and paid the final fees. Yeah it was a lot but what can I do about it? I remember the guy not speaking much English lol. See the whole process was ghetto! But thats what happens when you’re in the East Side so don’t expect much. If you NEED it then DO SO like I did. Don’t expect anything professional.
I was worried about getting additional charges to my card later because many car places do that but this place did not do that to me thank goodness. But just incase I would write a check!

I would give a zero star if possible to the used tire service. The owner is dishonest and greedy. He simply wants money out of your pocket — serving the customer is not their priority. I do NOT recommend.

Without a single doubt I would not hesitate to recommend Luna’s Auto Sales. Ricky Rodriguez was very professional, friendly and explained the entire car buying process in careful detail. He is also a man of his word. You will enjoy the professional manner that you will be treated. I will buy my next car at Luna’s.

I Called and made a reservation to pick up a U-​haul truck on Sunday at 8:30 am and arrived a few minutes early to find no one in site. I waited around till 9am and still no one comes so i called u-​haul number I found on their website and they moved my reservation to a local u Haul store about 5 miles away, by the time I was done talking with a u haul representative it was past 9:15. I would not recommend renting a u-​haul from from Luna’s Auto just based on the fact I waisted 45 minutes of my day waiting in front of their store, I even left a message and never got a call back. U haul gave me a rental discount and mileage discount on my truck to make up for this so that is a good thing. AVOID GOING TO LUNA’S AUTO SALES FOR ANYTHING!

ETA: They must have heard my complaints; I got a call a few days later and the price was adjusted to the correct amount. So, good for them!
(For UHaul – ) Not only is the location difficult, as the previous poster mentioned, but then they are in such a rush that they end up defrauding you of your own hard-​earned money. If you use them, be SURE that you check every single thing they write down or input in the computer. Otherwise, they will happily skim 20 bucks here and 10 bucks there and you won’t have any recourse. There are plenty of other places where you can get a Uhaul truck; I wouldn’t use this one if I were you.