Market Gateway Apartments

Update: During our 2 year stay at Market Gateway, the experience had its ups and downs. There are quite a few inspections, and often you will come home to notices on the door. Most of the time these are regarding tenants not cleaning up after their pets, or improperly storing things like bicycles in the stairwells of the complex on the corner (which doesn’t actually apply to the townhomes, but all units get the notices anyway), or residents not smoking far enough from the complex entrances. Things like this are understandable, though it can be a bit nerve wracking to come home to a notice on your door every other week. The inspections are a bit more of a hassle. The complex is required to have many aspects of their units inspected every year, but each item has its own inspection date, so you often end up with management, or more likely John the maintenance man coming into your home nearly once a month.
Barbara, the property manager, is courteous and helpful… when you can get a hold of her. The office hours, though stated on the website as being open 9am-​5pm, are actually only 10am-​1pm. If you need to contact her for anything before or after these hours, it is nearly impossible. She does not answer the phone, nor respond to emails, though she will sometimes call back the next day if you leave a message. The best way to get in touch with her is to try catching her in the office during the 4 hours she’s there.
The move out process has been… well, about as good as any moving experience. We did not have any trouble meeting with her to discuss giving our notice, getting our pro-​rated rent amount calculated, and getting our move-​out paperwork (because we went into the office as soon as she opened), though there was a bit of a problem once we sent in our last rent check. The amount she had quoted did not include the pro-​rated pet rent, which is fine. It was a small amount, but we were also told we would need to pay what added up to an extra 2 days of rent. We had to again catch her in the office before she left, and were told that all she did was enter dates into the system, and it calculated the total we owed, and that it must therefore be correct. We let her know that something had to have gone wrong, and she did then double check everything with us standing there (and a new tenant sitting at the desk) and it turned out that she had entered the incorrect date, and was in fact trying to charge us for an extra 2 days. Luckily that was all taken care of, and hopefully the rest of our move out will go smoothly.

After looking at several places and not being happy, I went to Market Gateway and was very pleased with the manager Barbara and complex. The manager was helpful and professional explaining the application process and gave me a tour. She was very nice and the complex was very clean, modern, safe, and cheerful. I am on the waitlist and looking forward to living here!

I started living here since 6^th march. The manager Barbara was very helpful and guided us during the entire application process. She is very professional and was there on time during our meetings hours. It is an excellent location to live near to convention center and also bus stops for bus number 82,63 and right opposite to the society.

Awesome place to live. Right next to 280 and 87. Barbara who is the manager here is very helpful and understanding. she takes an extra step to help you. She i very responsive on her emails and takes your complains very seriously and tries to fix the issue asap.

I really want to be able to write a positive review of this place. I had lived at Market Gateway for the last six years and moved out about a month ago.
If I was rating the apartment itself it would easily have four stars. A washer and dryer in the unit, a dishwasher, walking distance to downtown San Jose, lots of windows, and updated. On the surface, this is a beautiful complex and has a lot of potential!
However it’s the property management that left a sour taste on not only mine but many of the residents tongues. The landlord, Barbara, is completely unprofessional and rude. She’s never in the office (she lives on site and sits in her house most hours of the day) and leaves a ‘back at x o clock’ on the door. If you are lucky enough to catch her and go in to ask her a simple question about the unit and she’ll tell you she can’t answer the question unless you make an appointment. She leaves notices on your door at least 2x weekly. I quite honestly felt like I lived with my mother.
She’d come to our place to knock on our door only to not have anything to say once we answered the door. It was almost like she was always watching us. [it was so bizarre!]
Once we gave our 30 day notice in writing, we literally never heard from her again. I sent at least 8 emails asking for the (required by law) walk through inspection. I left messages, I attempted to stop by the office. Never replied to. I heard from her 3 weeks after we moved out saying we don’t qualify for any of our deposit back, even after we had a company come in and clean professionally. Thankfully we have pictures and a paper trail, but the idea of going to court sounds so exhausting.
Don’t waste your time. They’re are so many beautiful options now in downtown and San Jose that it’s not worth the headache.
However, the facilities man, John, deserves a serious shoutout. He’s friendly, helpful, and responds even on the weekend or middle of the night to your maintenance emergency. Thanks John! You deserve a raise!!!

Have lived here for a number of years. It’s close to about everything you’d want or need. Easy access to 280, 87 and Almaden Expwy. Downtown is within walking distance and close to the SJ Convention Center, numerous restaurants, the Art Museum and Third Space is across the street.
The apartments were built around 2000 and are well-​maintained. They have washer and dryers in each unit, central A/​C and heating, all electric appliances and overall, solidly built — when it rains, you can hardly hear it unless your windows are open.
Barbara is the property manager and is doing a great job. She is warm, personable without being intrusive. John does maintenance, is always cheerful and willing to help out with any repair or predicament. We have a great community because of Barbara and John.

I lived here for two years & I moved back just 3 days ago!! The location is perfect, 280 and 87 are near, light rail and bus stops are also around. The apartments are nice, central air conditioning and heating, dishwasher, and washer and dryers in unit are a big plus!! The neighbors are friendly and nice. Barbara was very helpful and made sure the move in went smoothly, John is great and takes care of repairs or anything that needs to be done! So happy to be back!

I just want to share how much I like the Market Gateway Apartments and the community as a current resident. The location is great for access to the downtown area (especially as it includes parking), and the neighborhood is peaceful. As an out-​of-​state and out-​of-​country applicant it can be very tiresome applying for apartments. However, the property manager Barbara walked me through step-​by-​step and was a fantastic help.

Great location for downtown San Jose. It’s gated and really quiet, and right next to 280 and 87. You do have the airplanes coming in in the evening if you leave your windows open, but it’s pretty soundproof if you keep them closed.
Barbara is the manager and she’s great! She’s good at follow up and everything is very straight forward. The company isn’t tech savvy so you have to fill things out in a more traditional way, but never had any issues with anything.
There aren’t a lot of units so they go fast, but if you know when you are needing to move, get on the wait list if they have one.

Not pleased, been looking at the site for a couple weeks now since we are in the market for a new place and are opening a biz a couple buildings down, we really wanna live here & stopped in yesterday (the first 3 times no one was there!) and finally the manager Barbara was there so we made an appt for a tour for today (Tours are only on Tuesdays) at 11:30am, we show up on time and alas no one is there once again! Called the number on the door and still no answer or phone call in return after leaving a voicemail… I guess I should’ve known she would no show when I first met her on my day off and I was dressed in comfy leggings, hoodie & uggs & no makeup and she looked at me disdainfully like I was some average downtown bum & surprised that I even inquired in the first place about renting! Isn’t that the only reason why a consumer would even walk into the leasing office?!

We moved to San Jose from another state. So, we came to live at Market Gateway, sight unseen. Over the phone a state away, Barbara was very friendly and quite persistent in helping us get an apartment in the complex. Once we committed to the place, gave her the deposit, and headed to CA, all remnants of friendliness and competency ended.
We had rented a UHaul to move our belongings and one of our cars, and were told that parking was scarce (by someone we knew who lived in the area). We had been in contact with Barbara periodically in those few days, and had been keeping her updated as to when we would arrive. She advised me that she «is rarely there» (her words) and that we had to schedule a time to pick up the keys and sign the lease. So, we spoke that morning and decided on a time. She asked that we call her when we were an hour away, to remind her. The fact that she needed to be reminded should have been a red flag. But, my husband and I are meticulous about schedules and details. I called her when we were an hour away, and even again when we were 30 minutes away. Finally we arrived (on time) to a dark office. There was small paper clock on the door that said she would be back in 30 minutes. Two hours later, she shows up. Since we had the huge UHaul with the trailer parked on the street (meters) and it was WAY past our pre-​scheduled appointment, we had no choice but to sit and wait for her. I was seven months pregnant at the time. In the CA heat, dead of summer. Finally we saw her enter through the opposite door. She was on her cell phone, having what looked like an angry conversation with someone. We wave frantically, trying to get her attention. My husband points to my pregnant belly. She glances at us, annoyed, and holds up a finger, telling us to wait until she gets off the phone. Here she is, almost 3 hours late, and she can’t even let us in the lobby. So, we wait another 20 minutes in the heat, meanwhile I sit on the pavement. When she opens the door, she didn’t apologize, she didn’t even offer a warm welcome. Until that day, I had never experienced that level of unprofessionalism or lack of compassion for another human being from a professional.
This experience is just an example. My husband and I are both friendly people who tend to make eye contact and smile or say hello when walking by someone we know. Barbara looks down and scowls. We made a total of five appointments during our one year there, each and every one was «forgotten» by Barbara. And two of the appointments were requested by her! Luckily, the maintenance man, John, was always there to save the day. He was always the one to help us, answer questions, and overall, do Barbara’s job for her, in many cases. He was always very friendly to us.
Barbara’s level of competency is dangerously low. For instance, she scheduled the fire alarms to be tested, and sent out a notice that it would be done between 9am-​1pm. Having a newborn at the time, I planned the day so that the baby would be out of the apartment for those 4 hours. I get home at 1:30pm assuming that the task was done. At 3pm the alarms go off. No warning, no knock on the door. I grab my newborn and run for the stairs. Again, this is just one example.
But, the negative aspect that had the largest impact on our time there was the apartment itself. The carpets were gross, the cabinets were missing from under the sink, leaving the entire garbage disposal exposed. We were told this was because it’s a handicap apartment. Oddily enough, there were no other handicap features to the apartment and we were conveniently never told about this eyesore, right in the middle of the kitchen. It left no mystery why she was so eager to get someone to rent it sight-​unseen. Each and every major appliance was badly in need of being replaced. Everything was just outdated and overall dingy. And for $ 2,145 a month, I kind of expected a bit more. At least a working dishwasher.
I was so saddened by Barbara’s cold nature and unfriendly attitude. And very surprised that others (other reviewers here) found her otherwise. We had become friendly with several of the neighbors and the consensus was unanimous that Barbara was unfriendly and did her job poorly. Maybe these are Barbara’s friends writing reviews? Maybe Barbara herself? I don’t know.
Places in downtown San Jose are hard to come by at times, so I’m sure this will have no impact on how this establishment does business. But, for what it’s worth.

Thought I’d check in and say we are still very glad we chose Market Gateway. It’s clean, quiet (well, maybe the guys watching the World Cup are a bit annoying, but it’s not a usual event) and our neighbors seem to be good. The jet traffic is startling at first but it’s not constant and became no more annoying than the beep-​beep-​beep of garbage trucks in the a.m. Our apartment fronts right onto Market St. and even when it’s First Friday and there are bands on the Pobladeros it isn’t obnoxious — kind of fun to look out at the festivities. Management is super responsive and they always let you know if they’ll be working on something, so you can plan accordingly to be home (or not).

The management here is impossible, unfriendly and unresponsive. My bike was stolen inside the gated property. Our parking spaces are taken by non residents. My upstairs neighbor plays drums! Cannot wait to leave! Oh, almost forgot to mention that we are directly under the approach path for the jet traffic at SJ airport… enjoy!

For the price, this is the spot to be in. The location is awesome and the manager, Barbara is the most friendliest manager I’ve ever met. They’ve gone through a few renovation, but that only made living here better.
You get a tons of space, dead center of Downtown San Jose, with an amazing rental price. I checked other apartments within a half mile radius and they were literally $ 300-​$ 500 more.

I had a marvelous experience here. It was the last apartment I had seen after a long day of downtown apartment hunting-​this should have been the first I had seen. I decided to rent this apartment because of the atmosphere and friendliness of Barbara. She is so kind and genuine and for the price and size of the apartment, it wasn’t a difficult decision!

Only positive words about Gateway Apartments and manager Barbara. I was living with my mother and my son Michael in 2BR apartment. Location is great, SJ downtown so everything is in a mile radius! Well-​maintained exterior, always clean, nice gym. Units are very clean, large and very bright. Barbara is very friendly and always trying to help right away. Will be glad to live there again but moved to Sacramento!

No one is ever in the office and they never answer the phones. I left several messages and stopped by several times. not once did i ever receive a call back or find anyone in the office.
Good luck trying to get ahold of anyone! I actually ended up calling the corporate office asking that someone from the community call me back and no one ever returned my call.

This place is great. We were hesitant to move in initially, because we had seen some internet reviews what management was inattentive. Turned out not to be true at all – management has been great. Issues are addressed immediately, and correctly (no cheap fixes). The manager, Barbara, has been very responsive the entire time we have dealt with her. The common areas are always very well maintained and the location of this place is fantastic. It actually feels like a small neighborhood in downtown San Jose. Hope nothing changes – don’t intend on leaving anytime soon.

Market Gateway is downtown’s best kept secret. Oops — now it’s not a secret anymore. It’s tucked right off Market Street, on the most charming street in all of Santa Clara County, but you can still walk to everything downtown. The development itself is very well done. There’s 7 townhomes that face the street, and then about 40 – 50 other units tucked behind it, regular apartment stye.
The apartments are well designed, and decently appointed — you get a lot of space, heat, air conditioning, washer and dryer, dish washer, and some units have balconies, other outdoor space. The appliances are your typical apartment stuff, but it does the trick. And, it’s a really good value, especially for what they’re charging at some of the newer places down the street.
Also, the management is awesome. Barbara always answers my emails in the same day, often within the hour. I really appreciate that, and maintenance is good as well. A lot of stuff has broken while I’ve lived here (due to the cheaper appliances), but one email to Barbara ensures that it’s taken care of. I don’t even mind that stuff breaks because it gets fixed so fast. Barbara is also just really nice and easy to deal with. It’s so good to feel that way about our manager, because that makes living here so much better.
Pets are allowed with a deposit, and everyone who lives here is nice and polite.
I feel bad letting out this little secret about how awesome it is to live here, but I figured this place should be known for what it is, an amazing place to live downtown.

I’ve lived in this complex for about 5 years and i must say it was a really bad management in 2008 and pretty much all the way ’til mid 2011 which is when everything finally started to turn around and we got a new management team that really took tenants needs in consideration, repairs have been done way faster than before, they are really accessible and if they aren’t in the office they do return your calls not like in Jared years (previous manager), everything is nice and clean, our parking spots are being respected by everyone since they know the manager actually does her job, all tenants know better and i guess stick to the rules. The current manager Barbara actually takes her time to know all tenants and i have noticed how vigilant she is around the complex even after hours, which has made my family feel really safe to live here and not want to move anytime soon. I’m sooo glad they finally decided to get someone efficient in their team. Oh almost forgot, now they have started sending surveys periodically to see what our opinions and suggestions are, which is great news…