Matthew Pickett Insurance Services

BUYER BEWARE! MATTHEW PICKET, AGENT FOR PROGRESSIVE
I contacted office and spoke to Jamie. My Grandma (age 74) asked me to contact the office due to an increase of approx $ 50 to her car insurance policy. ((Previously spoke to Jamie on 12÷21÷12 to have insurance lowered. She suggested another company that would cut insurance in half.)) I asked her about the increase and she said it was a California Rate Increase that affected all their clients. She said the company did not send an increase notice out to the clients nor were they notified. Then I asked her about why my grandma wasn’t moved over to the lower coverage as discussed on 12÷21÷12. She said we did not send in forms or come to office to fill out. I said we were not notified about the additional forms nor did we receive any. She insisted she tells all clients the same information. I told her this was not discussed with me and I wasn’t here to argue with her. What did we need to do now… she said the forms needed to be filled out. Then I asked her about the $ 165 monthly fee that was already billed to my grandma. Her words were «That’s your problem». At that point I said thank you very much and hung up. I then called Matthew Pickett directly … I gave him my name and told him I just had a conversation with Jamie — at which he cut me off and told me to find another insurance company, then hung up.
This is unethical and I feel they are taking advantage of my senior mother. I am in the process of switching mom over to another agency. This is not the way business is conducted nor is it the way to treat customers. The stress they have caused me and the time it will now take out of my day to find another insurance carrier is absolutely unnecessary.

Mathew Pickett is wonderful! I’d highly reccomend this place to anyone. I’m a young college student and can’t afford much. Mathew helped me get a really low policy. The woman who works in the office is also extremely helpful. I love this place!

Best Place I have ever delt with.

Mr. Pickett was a pleasure to work with. His expertise allowed me to obtain the right insurance plan. He got me a Business Owners Policy (BOP) for under $ 500 annually. I am very satisfied with his services. Sate Farm charges over 500 for the same policy.