Michaels

I didn’t get a chance to get his name but the cashier was super nice and told us that there was a coupon online for 50% off an item! I bought a frame that was suppose to be about $ 35 and ended up paying only $ 19!

I am trying to find the name of the cashier on my receipt but I can’t — which is a shame because she is about 80% of the reason this store got 1 star (she was quite a large woman, and not very friendly). The other reason is the store itself. This is why:
I am in the store walking around looking for bargains. I am going to use the 50% off 1 regular-​price item coupon, but I am also scanning the aisles for clearance stuff, ’cause for me, retail therapy involves getting something cheap. The higher the discount, the more dopamine my brain releases — it’s a pretty direct relationship. So I see a whole wall that says «60% off» in huge letters. The entire shelf is one big display, and at least 3 of these signs are hung prominently. I grab 2 items (and one of these items involved reaching behind the «sale» sign, as the sign was partially blocking the item from view). On that shelf were a few things that had «clearance» stickers and I had to grab the item off a peg that was so high I couldn’t read the price, but since there were a bunch of identical items I figured it was a legit clearance item and not there because a random customer put it there.
Anyway, with a bunch of items in my cart, I go to line up, and there was only one person ahead of me, so I barely had time to get on my phone’s browser and find my Michael’s coupon. Well, I was watching the cashier and the prices, and she is completely oblivious as to what the prices are (or should be). I had to stop her a bunch of times because the prices I saw on the shelf did NOT match what I saw on the screen. Every time I asked about a price she would look at me like I was trying to steal from her, personally. If i took a second to look at my phone or talk to my son, she would seize the opportunity to scan as many items as possible. I’m not kidding, I’d look up and see that she’d scanned like 15 items in 4 seconds, and none of them were the price I remembered seeing. That 60% off aisle? Only «selected» items were reduced. In other words, not a single item I had chosen was on sale. It’s seriously confusing.
So we get to the end, and the total is more than I have ever spent at a Michaels (or any store ever)! I said «oh, give me a sec, I need to use the coupon I was just looking at a second ago» and she sighed audibly. She could have scanned her cashier’s coupon (they have a card with coupons) and been finished instantly, if she was in a hurry. But she chose to wait. And that’s when my phone gave me an error message and reloaded the page. Slowly. When I handed the coupon to her, she said in a bitchy, impatient tone «next time, if you don’t have your coupon READY I won’t wait for you to find it.» I was incredulous. What are you going to do? Force me to buy it all at full price? Good luck! Besides, the coupon I gave her saved me almost $ 39!!! I’m definitely not going to shop there without a coupon. And if they aren’t going to put the right prices on their items, or put misleading signs up, or allow things to be put away incorrectly, well, they should expect customers to ask questions and seek clarification. If you don’t want to be there, get a different job or go back and finish college or something. But don’t blame the customer if you hate being there. It’s not my fault you’re a 300 lb cashier and your job requires you to stand up for hours and your feet hurt. Be nice or don’t work with the public.

Should have checked out the reviews before heading over in between clients. I usually go to the Coleman store which is outstanding. This didn’t have the $ 1 selections I was hoping for. I would have done other shopping, but needed to use the restroom — which was out of order! So I had to leave to find a restroom. Will be driving over to Coleman when I finish with my clients!

This review goes out to MARISSA! My boyfriend and I came in to get a couple quotes for frames and Marissa was so helpful and personable. We walked out happy and can’t wait to get our frame in a couple weeks!

If i could leave zero i would… ive never left a micheals craft store unhappy but today i left upset. First, i could not get any help finding what i needed. Second, i had two seperate orders and asked to use my coupons. The cashier rudley told me no. This cashier was so unfriendly and had such a bad attitude. I won’t be going back to this one.

This Michaels is literally The Worst. I can never find any help, except the one time a creepy employee literally followed me up and down aisles to pester me about their stupid emails. On top of that, they had carts of «go back» stuff parked in front of the aisle I needed to look at, the one time I saw employees other than the ONE at the registers they were gabbing, and then when I made my way up to them, suddenly NOWHERE to be found. Fuck it, I am Done with this location.

Okae these ppl really need to fix their hours on here drove all the way from berryessa trying to get here before 10 nd they close at
… BOO! Not cool!!!

This Michaels is close to home and work, so it’s convenient. I love this store because you can find amazing essentials for baking and crafting. Anytime I need something for a project I’m working on, this is my first stop. They have great prices and there’s always a 40% off coupon you can use.
Staff is friendly and knowledgeable about the products. The times that I do come, I usually know what I need and where to get it. The store is fairly small, so you can find your way around. It’s smaller then some of the other Michael’s so be prepared that they may not have everything your looking for.
Usually at the check out, it goes fairly quick. Most of the time they have 2 to 3 cashiers working, unless it’s a slow day. The times that I do go, there’s always a line, so I see at least 2 people at the registers. Overall, I like this place because it’s clean and the people are friendly!

It amazes me to see ratings all over the place. There are many 1 star and many 5 star ratings. This to me indicated that the good reviews were based on «luck» more than «consistency». I am basing my review on consistency. I’ve used this store out of convenience only. As far as the content of the store. it is acceptable but as far as management and training, it is a definite 1 star. Oh, you will find the occasional outstanding employee but over all they have no common sense when it comes to priorities and customer service.
Today was a perfect example. I went in to purchase one item and when I got to the only check-​out line there were 14 people in front of me rocking back and forth on their feet, indicating impatience. As the line dwindled down to 10 people, a new register opened and the cashier just called out that she was now open. There was no effort to take some customers who have been waiting for more than 10 minutes to start her new line like they would in a well trained store. It was a mad dash from the customers in the back of the line to jump into the new line. This is a also reflection of the type of customer that frequent this store as well.
After another 8 minutes, a third line opened and the same thing happened. I found myself sandwiched near the front of the original line. When it finally came to my turn to check out, the cashier took a phone call that a customer needed help in the back of the store. The cashier, seeing at least 6 people on his line, said that he would be right there. I then spoke up and told him that when the customer in the back has waited longer than I have been waiting on line then he could go and help them. That was met with resounding chorus of «Amens» from the people behind me in line and the cashier was forced to continue checking customers in my line.
Where was the store manager? Where was the employee training? Where was the common sense? Where was the customer satisfaction?
The upper management of Michaels should get more involved in the management and employee training of their employees, especially this store.

The worst Michael store ever in the Bay Area. Pretty small and much less items compare to others location. They are very poor organized (even the dollar tree is more clean and neater than this one). The customer service is hella poor and specially Alexandra (3 years experience manager) is so rude. Hello!!! today is Christmas Eve not anyone’s funeral. You need to smile girl and say «Merry Christmas.» I thought you were about going to deliver room. I could hear your inhale and exhale loudly…

Went to the store today 12÷22÷14 at 11 am. The cashiers are not helpful at all. They are lazy to check the item i was looking for. The chinese /​korean female manager is so rude. I forgot to get her name. I spoke to 4 female staff today and none of them is willing to help. Bad service overall!

This is one of the most ghetto and out dated looking Michaels i have ever been in. i have been coming to this location for YEARS AND YEARS.
Not much has changed… but then why change something that works.
i can always find whatever that i need and the workers are helpful… all you have to do is hunt one down and ask.

Most of the time I come here, it is a rare occasion to find an employee to help you. They’re usually nowhere to be found. The lines are always very long. I don’t know if it’s because the cashiers are just slow or they are short staffed. But I also plan at least a 30 minute trip simply because of the constant long lines.
This four star review is for the custom framing department: the young lady that works there (Jennie?) is absolutely PHENOMENAL and goes above and beyond to help you out. She is so polite and is so patient, especially with rude customers. I would have given a much lower review if it wasn’t for her awesome customer service! The three times I have gone to have something framed, I have gone to her and have not once even disappointed.

Well if you need arts and crafts what other choice do you really have than to go to this Michaels? There really aren’t any other craft stores in the area. It’s a small Michaels that’s located in a small plaza with other stores. It’s pretty packed in there so it seems a little claustrophibic in there. But if you are in need of arts and crafts you will probably have a great chance of finding it there! The staff is very friendly.

I don’t really understand the low rating but I love Michael’s!!! This is my grown-​up candy store. It has every thing I need plus things I didn’t even know I needed… I was on a mission to get materials to decorate my graduation cap but came out with much more. Whoops… how did that happen? Obviously, it’s very dangerous for me to shop here unsupervised. I love the weekly 40% coupon though!
This store seemed pretty tidy when I came today. I was surprised at all the new inventory they have. If you’re doing a Pinterest DIY, Michael’s will probably be your go-​to store for all your craft needs. I really wanted to just buy everything but had to exercise lots of restraint. Checking out was painless. There were 3 cash registers opened and the cashier was really friendly. At the end of it all, I got another 40% coupon (score!) and you bet I’ll be back next week.

I came to this Michael’s on the search for origami paper! It was a success :)
I think that this Michael’s has an abundance of different crafty products and there is so much that can be fit into this little tiny space it is amazing.
However, I live close to the Michael’s in Milpitas Which I think is a lot better overall. It is less crammed, more goods, and less crowded. Even the Michael’s in Fremont to me was in much better condition overall.
At this location, I had I wait in line for about 10 minutes because only one person was ringing with 10 – 15 people in line. I have never had this experience at other Michael’s so my thoughts of the place went down.
Overall service-​1
Abundance of crafty goodness-​3
Atmosphere/​space-​2

This store is small, so if you’re looking for something in particular don’t go to this store. I’m a huge craft person, so I go to Michaels any chance I get. Especially when I’m out of town and waiting to get seated in the restaurant, of course I will go check out what they have in stock. The prices are higher than other Michaels, but I guess it’s because I am not from the bay area.
I enjoy going to Michaels to shop for my art supplies, but its hard to find someone when you need help. Then I would have to get in line at the cash registers to ask someone for help. I like to shop the clearance sections, I can usually find some cheap finds and can walk out the store spending money.

This place is one of my favorite places to go to. I am a huge arts and crafts fanatic. I love to buy my felt piece here and assorted crafting tools. The prices are kinda high, but you do get very good quality materials. The staff is super friendly and helpful. Really enjoy shopping here.
Be warn you can’t walk out of this place without spending over $ 20! haha

It always amazes me that there are always a ton of people of people in here. There must be a secret society of crafty people. I want in! A few weeks back I had to pick up a few things for a baby shower I was throwing and the sales associate helped me on two separate occasions. She was so sweet, patient and helpful and walked me all around the store to point me toward all the things I was looking for– Mini glittery tiara?
She let me try it on and pulled out her phone so that I could try it on to take a picture before buying. How’s that for customer service? When I needed an opinion on a game that I was playing with mini safety pins, she was able to assure me that the size I was buying would be just fine. And she was right.
I believe her name was Rita but the next time I’m in there, I will definitely have to check on this. My memory is failing at the moment but one thing is for sure. She was awesome!

MICHAELS WHAT WOULD I DO WITHOUT YOU?! I would not know where to default to if you went away. :c :c :c Don’t ever leave me! Separation anxiety? Maybe a little.
I love that they now allow mobile coupons, so even if you forget your mailer, you can show them on your phone. Service is a bit of a hit and miss, but they’re usually always very helpful with helping me find the items that I need. I don’t have time to wait and have arts and crafts materials shipped to me so I’m quite glad that there’s a place nearby home that I can easily get what I need from. Thankful. Very thankful. Whether you’re decorating baked goods, scrapbooking, flower arranging, painting, bow making, or framing, you’ll find everything you need here! At least I do. c:
Oh and don’t ever shop here without a coupon cause there’s one every week (usually 40% off one item at the minimum). c: