Michaels

Just your typicaL MichaeL’s Location.
ALL your craft needs mishmashed aLL under one roof.
Nice and spacious but doesn’t Look Like they have a big variety on things Like some of the other MichaeL’s Locations I’ve been to.
From the Looks of the other reviews, customer service sucks baLLs here. I didn’t notice any of this since I’d prefer wandering around aimLessLy untiL I find what I need BUT not a singLe person acknowledged me & asked if I needed heLp. Meh.

If I could give zero stars I would. I had a gift card that I could not use. I tried to redeem it for cash. Per California civil code 1749.5 (see National Conference State Legislative Site dated 1÷14÷15) they are required by law to do this. The manager tried to find every loophole she could in this law to not redeem the gift card for cash. She argued with me for ten minutes and then just flatly said «it’s not our policy». So in other words, it’s your policy to break the law? So frustrated!

This is my neighborhood store that I’ve been going to since I was a kid. I’m not a regular but I’ve been here numerous times for everything from school projects to scrapbook materials to holiday décor. Long story short, last night I had an issue with a cashier ringing up an item 3 times. I had to go back to her register twice to get the issue resolved. I was calm and there was no line behind me. She admitted to making a mistake but said the items had been voided. I start walking away and I’m still not convinced the receipt matches what she told me. I get to my car and total the items and it was incorrect. I go back to her register for a 2^nd time and say that it is still wrong. She starts trying to add 10 items together in her head so I type it into my cell phone, thinking that I’m being helpful. The cashier stops and says, «You don’t need to do this for me sweetie» in a condescending voice. Now I’m furious that the situation has gotten to this point. She voids the transaction and then rings it up correctly for me. I did not ask to speak to a manager at the time because I just wanted to leave the store.
Working in retail management in the past, I left feedback from the survey on my receipt. Management will not know about the situation if you don’t say anything. The store manager called me this morning to apologize. She wanted to get more information so that she could coach the cashier on what to do differently. I loved the way she handled the situation and more importantly that she is going to prevent this from happening to another customer.
I will be back to this store because of Britney’s phone call but I hope that this seasonal cashier is not there. The stars are averaged for this situation. 1 star for the rude cashier and 5 stars for the store manager.

Went in for glitter and clear latex balloons and got attitude and poor customer service instead. There’s a rude girl there who wears glasses and has curly, mousy brown hair — her attitude was the worst. Upon asking if they had what I needed, she gave me a huffy, eye-​rolling attitude and gruffly answered: «Party City».
Some people don’t need to work in customer service. She was the worst and I never want to visit this store again.

Beware the staff in the framing department — very unfriendly and shows her dissent.
Goes by name that sounds like Allyson/​Allisia. Almost accused me of stealing a frame because I did not bring the receipt for the frame from home. Be careful when taking in your frame for any framing jobs!. And dont visit nearing closing time.

PROTIP: if you need to use the bathroom and can’t find an associate, go to the spray paint section (near frames, bathroom, and painting supplies) and press the red button. It is to call an associate to come opem the cage to the paint. Just tell them you really have to use the bathroom and they most likley open it! I used this in a dire situation, works like a charm!

Closed when I showed up at 8:59 pm. The listing is wrong. This place closes at 9:00 pm NOT 10:00 pm

Please correct you’re closings hours on Unilocal.I wasted my time and money driving over there to find out you were closed. Very annoying

Main complaints: No handbaskets and carts you can’t take out of store. The carts have poles that seem to be for an advertisement but are really there to stop you from getting out of the store with a jolt.
***
I was getting in touch with my inner Martha and pushing a cart of holiday craft items toward the exit when — whoa! — my cart jerked back, catching me off guard.
I’d forgotten about the pole!
The pole is Michaels’ answer to the anti-​theft tactics employed by grocery stores where the shopping cart wheels lock if taken beyond the perimeter of the parking lot. The pole is attached to the Michaels shopping cart like a flag pole but it’s taller than the height of the store door to prevent shoppers from leaving the store with the cart.
Frankly, I expect to not be able to take my cart out of the parking lot but I don’t expect to be jerked back into Michaels when the pole catches on the top of the store door and prevents me from exiting.
At the register, I’d remembered about the pole and had asked if I could take the cart out to my car («yes, just tip the cart to get out»). But once I got going, I forgot about the pole. It’s not an unreasonable expectation to think you can wheel your purchases in a shopping cart from the store to your car, right? There are no warning signs at the store exit either.
I tried to tip my cart but its contents nearly fell onto the floor. Next time, I guess I’ll be mindful of buying only what I can carry out of the store without a cart.
Then when I was trying to return the cart to the store, I couldn’t get it back in without awkwardly tipping it. What a hassle.
A store employee told me I should have been told at the register that I could have had someone from the store help me tip the cart to get it out of the store, but to me, that just sounds ridiculous.
Apparently, like most stores who provide customers with carts, they’ve experienced their share of cart theft and have been fined by the city of San Jose for carts abandoned on the streets.
While I empathize with those who take the carts (seniors and people who don’t drive), I feel this anti-​theft tactic of putting a pole on the carts unfairly penalizes those of us who just need the cart to get our purchases to our cars and who would never think of stealing the carts.
I think that one day, someone is going to hurt themselves when their cart jerks them back with a start. Or the cart will tip over and someone’s purchases will be damaged.
Perhaps Michaels should dedicated one employee to cart theft prevention and have that person out in the parking lot, rounding up carts like they do at Target.

Worst Michaels ever. It’s organized so much differently than every over store so it’s impossible to find anything. I was searching everywhere for an item and there wasn’t a single team member anywhere to help. Finally, I was able to ask someone… who had to ask someone else… and she just walked by and said «nope don’t have it».without even looking it up or asking exactly what I was looking for. I told them they have it at every other store. and they said «well this stores smaller». They could have atleast helped me find an alternative. Gee thanks for the help.

This store is a good one because I tend to nanny in the Almaden area. It is always organized but I feel like their shelves could be better stocked; sometimes I am looking for particular things and THAT item will not be there. Asking people is no problem they usually have a hard time finding it in the back and take a while. But still helpful nevertheless!

For all your artistic needs and arts and craft ambitions, Michael’s is a one stop shop. They had the Faber Castell pens I was looking for, but my small quibble is that they didn’t have journals.

The entire staff should take an intense course on customer service, because it seems like everyone that works there hates their job and it shows.
I was interested in some charcoal pencils but I couldn’t find any so I asked an employee. She informed me where the pencils would be so I headed towards that aisle. After 5 minutes of looking in the wrong aisle (which is my fault: Bad sense of direction, I blame biology) I go back to the same employee and ask her specifically where the pencils would be. She started to get annoyed and walked to me to that aisle and started pointing at the pencils and condescendingly said the pencils are here. Of course, I said thank you and she just walks away and ignores me as if she did me a favor.
Second encounter, I walk towards checkout. There are three employees at the registers and I have a good amount of drawing supplies in my hand and I stand in line (I am the only person in line by the way). Crickets. No one says anything to me for 3 minutes and then I said I was ready to check out. As one of the employee shows me to her register, she is simultaneously talking to her coworker about a party the previous night as if I’m not standing right there.
This is probably going to be a last resort store.

The chaser at this store was horrible. Her name was Rita, & she was helping a customer as I got to the line to make my purchase. I stood in line for a good 5 mins waiting to pay while the woman she helped went back to grab a few items & Rita never called another cashier to help me. She continued to ring up the customers items as the time went on. The line continued to grow. Once there was 3 more people behind me she called for back up. Horrible service.

One Sunday night, right around 6:55 a young man in a Michael’s burgundy polo scared the living crap out of me as he said in a loud, self important crackled post teen, pre-​21 big fish/​small pond, assistant managerly voice, «We are closed. Get what you have to the register — now.» I kid you not. That’s basically what I have to say about the service. I will take Joanne or Beverly’s any day over this store.
I will say this as plainly as I can — It’s not cheap for bead and jewelry makers. Beginners should shy away from the big box stores anyway and hit the two great bead shops we have locally. The SALE prices bring Michaels stuff down to the reasonable price these items should be. Mass produced product for an emergency stopgap when the bead shops are closed. Joanne’s has a better book selection by far and Beverly’s a better findings selection.
As for school projects, they do have that stuff albeit expensive as all get out, and so if you need the diorama or science project basics for up to 10^th grade this is a god place to get what you need. Thus they get one extra star of approval.

I love this store. It’s always a time warp for me when I go there. I get lost in thought with the the ideas the Michael’s gives you. They have so many craft ideas. I love it. And, with the online coupons it’s so easy to save. They always have sale/​clearance items. Staff is friendly. I never leave disappointed.

Plenty of great stuff to shop for, but there are never enough cashiers on the weekends. It’s a bit hard to find someone to ask for help also.

This Michaels is located behind Orchard Supply Hardware, car park is large, parking is a little strange as you park at 45 degrees. Just went in to buy a pencil pouch but couldn’t find one. The store seems to have a lot of fake flowers but not much else.
For an art and craft store I expected to find this at this store. Oh well, I popped over to the neighboring Walgreen’s store and picked up two. The staff were not too helpful. 3 star experience

My new local Michael’s stop. I seemed to be one of the many folks grabbing Christmas goodies on a Friday evening. Store is in an older plaza, and the inside was just as old and a bit cluttered, so it wasn’t very inviting. I was having trouble finding some Christmas bags, and I couldn’t find a worker on the floor, so I asked a staff member who was done ringing up customers, and she happily helped me. I was able to find what I needed, but I feel the other Michaels stores I go to are brightly lit, lots of ample space to walk through, and more comfortable to be in.

I would have to say this is a great place, but I would not want to give anybody a false impression of what I am saying.
Each time I walk in to this Micheal’s I have a feeling I just walked in to a junk yard sale, it looks like the place has been ransacked by a herd of wild kids. That is just the front of the store, once you get pass that you will notice that everything is kept up and clean. Sometime the customer service is hit or miss, if there is one thing that needs to be changed is the customer service and being more consistent with it.
I have needed some supplied for science projects and each time I have been able to find what I am looking for, but still I have to do it on my own, and without any assistance from the staff here, of course if I could find anybody working on the sales floor I am sure I would have asked for assistance.
Overall if you are working on a craft or science project, I am sure you could find what you are looking for here, just make a note that if you are looking for somebody to help you, you might be looking harder for the employee here that what you are actually looking for.