MKO Auto Service Inc

Great service. I requested a diagnostic test on my, now new car, and I was very satisfied with the help I received. If I ever need anything else, I feel very comfortable returning. Thank you!

Really nice, honest owner who takes his time, explains, and tries to determine the best-​value solution. I came to this shop because another shop wanted to perform a $ 650 Front Brake + Rotor repair on my Volvo S60. No way — the rotors did not need replacement, just a resurface and new pads. MKO is a great place to take your car for service — will absolutely return for future needs!

Oni was awesome got a call from him regarding my truck that was services there and I was very unhappy he took my truck back and checked it over for free turned out clogged cat he ran a back pressure test and confirmed I chopped it off and it runs as before just a bit louder thanks oni you restored my dream car hopes honestly great customer service and he really cares

I never received service here, but I called and was told that their oil special online is no longer in effect.
I have a 2008 car with 106K miles and was told that if I bring in my own oil AND filter, the oil change would be $ 20. That would cost me around $ 60!
Lets just say, I will be choosing another place like QualityTU only wants to charge around $ 40 – 45.

We just became huge fans! ONY is the best and very straight forward, much like you would expect from someone who has been in the business over 30 years.
This is our new best friend when it comes to having our work done.

Rude customer service. Unfriendly and slow.
Poor scheduling system, especially if you buy their cheap oil change package online. Buyer beware.

This is a response to the business owner.
First of all, please don’t throw around the words «free» as if we somehow got this ABCCP deal free of charge because these are services rendered, which were bought and paid for by me and many other customers. Second, my wife and I never received any phone call or message at any time about the supposed «change in management and employee». In fact, we weren’t even allowed to leave any kind of message to the owner so there is no way that the owner could call us to tell us anything. Third, the ABCCP representative confirmed to me that they’re no longer doing business with this place and that’s why its shop is not being listed on ABCCP website anymore.
Last but not least, I find it ironic that I wasn’t able to contact the owner to schedule an oil change despite my best efforts to call into this place during business hours for day after day for more than a week. But as soon as I posted my review on a public forum, the business owner was up on here within a day or two trying to explain away the questionable business practices.

What more can I say I now have 2 mechanics that I can say I am 100% satisfied. First my car would not start so I called a cheap mobile mechanic only to find that my fuel pump went out in my yukon denali and I was quoted $ 750, now I have replaced this before for almost $ 900 7 years ago stranded in the middle of nowhere. I called ONY at MKO and was quoted $ 551 parts and labor immediately I was impressed. ONY offered to have car towed with one of his towing people it only costed me $ 50 not to bad. My car was done by 4:30 as promised and I was satisfied. ONY even gave me a 2 year warranty and a roadside assistance card that came in handy. A few hours after I left my car would not start again ugh, it was pouring rain and I had to walk home but ONY’s card came through and I was able to have car towed home for FREE a few hours later. The next morning I was able to get car started and took it back to ONY and his mechanic cleaned my battery terminals of corrosion and tightened up my wires and this free as well. This was my problem and why car didn’t start. ONY’s office was clean and he made sure I was 100% satisfied when I left, I really felt that he cared about my business and that I was more than a customer. I got a quote on a tune up and fuel filter both were very good prices so I will most definitely be coming back in the next few weeks to get that done. ONY will now be servicing my vehicles and I strongly recommend MKO for your auto needs. I guarantee you will be happy, even if you pay a little more which I doubt you will the service alone is 100% worth it. Thanks ONY and will see you again soon.

Unhappy with this business. An hour left in the day and no cars for them to serve and the mechanic refused to do my oil change. I guess he didn’t need my business or money. I won’t come back.

Looking at these reviews, I see that no one has mentioned that this place is part of the Best Car Plan promotions, basically you can buy 8 oil changes for $ 59 on Groupon, LivingSocial or Google Offers. I thought this would be a good offer and wondered if there was a catch.
Well, my family members and I have bought those deals, and while we eventually got to do the oil changes, it was a pretty big hassle. They make you set an appointment a month in advance, and you have to leave your car there at inconvenient morning times, claiming it’s because they’re all booked. Who schedules an oil change a month in advance?! I guess this is to make it as inconvenient as possible to discourage you from using your deal, since you have to use all eight oil changes in a 2-​year period. The times that I or my family members have been here, it’s usually been empty so I wondered where all this «we are so booked that we can’t see you until next month!» excuse comes from.
But yeah, I’d probably go here if I hadn’t bought the deal on Groupon. I got the impression they don’t treat customers from coupon sites very well, but all these other reviewers on here (who didn’t use any coupons) seem to have an ok time with them.

Glad I found this place and Ony. Battery replacement — upfront with diagnostic charge, clear with his assessment, replaced the battery, and waived the diagnostic charge … all within an hour.
Best part is his mechanic noticed my rear brakes squealing as he was driving the car up front. Took my tires off and quickly checked my brake pads. Showed me the size they were down to, and did not try to sell me new ones as there is a still a bit left on them.
The guys at MKO are very honest, and really know their stuff. I think I have found my regular auto mechanic !!

Ony is honest and reliable. My Husband takes our cars there and no matter what he explains the issues and is very thorough. No complaints and couldn’t ask for better service from him. The check in specials are nice too… who doesn’t love saving money =)

Called asking for price for break fluid change and was quoted $ 90. Called back and asked about the Unilocal Deal $ 60 for $ 99 and he says it would not work because the $ 90 price is a «special» I was not told this was a «special» price when I called previously… other places quoted me lower than that without it being a «special»… Seems pretty shady to me
Don’t advertise Unilocal Deals if you are not going to honor them… Glad I saved myself a trip going to this place

I love this place. They are a good bunch of people. They know what they are doing. Very pro-​active and accurate in their diagnosis.
They have definitely saved me a lot of car trouble.
I go here regularly from oil change, headlight lamp change to pretty much everything.

The owner of this company told me he had to «do work» on my car because he filled my AC Freon up (it went empty from a leak). Since he couldn’t find the leak he says the law requires him to empty out the freon so it doesn’t go into atmosphere.
I asked him which law it was and he referred me to: state of california laws and regulations automotive repair dealers
I found the PDF online @
When I was asking him about the law he got really defensive which is what got me to actually find the book. I’ve done a search for «Air conditioner» & «freon» and didn’t find anything.
If I’m proven wrong I’m willing to change this rating, but he seems really shady. He actually seems really helpful but when I dug in and saw him getting defensive i think I found the real him.

I’ve been ripped off by more mechanics then I’m comfortable admitting – seriously I had a guy try to get me to replace my odometer for a transmission issue, and have even had parts replaced without my approval. I did not trust mechanics. Went to MKO because I was in dire need of brake service and Unilocal had a coupon, so I figured, «what the hell. Shit needs to get done anyways.»
I am SO GLAD I found this place. Santiago knows how to take care of his clients! VERY transparent. Will outline all of your problems and give you recommendations on solutions. Does not force any services on you, and will even (literally) show you what and where the issues are. MKO was my dream mechanic becoming reality!
Great business practices and very trustworthy. Free wifi on-​site to help the time pass, water and coffee, and no nonsense or BS.

The guy at the main desk is a hero. I’m here right now, waiting for my oil to get changed and I’m listening to another person’s car problem. This lady’s car’s radiator was leaking though she had recently serviced her radiator a couple months earlier. The leak was so bad that it leaked to her breaks, which was where the main desk dude asked her to take it back to where she had it serviced. When she did, the lady scheduled her for an appointment for next week.
Now, the guy at the front desk immediately tells the lady that because the radiator is leaking to her brakes, it is a safety hazard and explains that she needs it serviced again as soon as possible. So when the lady calls back, he actually talks to the other shop’s phone operator personally and strongly asserts the lady’s safety at hand. The store then was able to move her appointment to Tuesday. Huzzah!
So I’m pretty impressed, though my own car has yet to be serviced. Just thought that this guy deserved five stars simply because of his customer service. He’s pretty cool.

Been coming here for years. They’ve services my truck and all of our families vehicles. Love the customer service, attention to detail, the technicians really know what they’re doing. Extremely knowledgeable staff and they treat you like royalty.
There should be a 10 stars option for business’ like these! KUDOS gentlemen.
–Sandro

On June 3 2011, I was driving home from a camping trip at Henry Coe SP with my teenage step-​daughter and two of her friends. Heading up the 101 on our way to SF, my Mazda Protégé began overheating. I pulled over in a commercial area of San Jose and looked for an auto shop. Didn’t check Unilocal,didn’t call AAA. Brilliant plan, eh? The time was about 12:30 pm.
I saw MKO Auto Service and pulled in. Santiago told me that the techs were on lunch, but they would check out the car as soon as they came back. I took the girls across the street for tacos. Within 40 minutes, Santiago called me back, told me my radiator seal was defective and needed to be replaced. When I went back to the shop, he showed me the defective seal on the cap. So ok, I need to have a new radiator installed and they can do it and be finished by 4:00 pm.
Sounds good but I had promised my daughter’s friend that I’d get her to SF by 3:30 so she could head out to a soccer tournament in Santa Cruz. Now I’m scrambling, asking about Cal Trans, wondering how much it would cost to send her to SF in a cab when… Ony, the owner says he can drive us. Yes, the owner of this auto shop, who I’ve never met before, offered to drive me and my step-daughter’s friend from San Jose to SF so she can make her soccer tourny! Talk about above and beyond, what a kind act. I was floored and took him up on the offer.
Long story short — kid made it to the tournament (which they won — go Av!), the other girls waited at the auto shop watching a movie on an ipod, MKO replaced my radiator and flushed my cooling system for $ 380 (including tax). I was home in Richmond by 6:00 pm. I’m not so knowledgeable about car repairs but I’m told my friends that’s a very reasonable price. If I lived in San Jose, MKO would definitely be my auto shop from now on. And I can’t emphasize enough what a nice, mellow, thoughtful person the owner, Ony, is… no wonder the business is so awesome.

Great service and reasonable pricing. 20% off labor for Unilocalers!
$ 29.95 oil change
$ 24.95 new air filter
They seem honest and helpful. I had my laptop with me and he volunteered to provide me with the key to hop on wifi.
While doing the oil change, they noticed my tires were worn and recommended I get them changed. He proceeded to explain how to best keep the tires in good shape and recommended a couple of places that’s reliable for tires. He also came back with the exact tire number/​model I needed to make sure the tires fit.